# How are you using LivePerson to handle high chat volumes without hurting service quality?

LivePerson has made it easier for our team to manage multiple customer conversations at once with real-time messaging and a user-friendly interface. Conversation history, canned responses, and case tracking help reduce handling time and improve accuracy, and the AI and automation features help route inquiries to the right team and cut manual effort. We have seen faster response times, shorter resolution times, and improved customer satisfaction. What workflows or automation setups in LivePerson have helped you most as volume increases?

##### Post Metadata
- Posted at: about 3 hours ago
- Author title: US Health care specialist Ex @Concentrix
- Net upvotes: 1



## Related Product
[LivePerson](https://www.g2.com/products/liveperson/reviews)

## Related Category
[AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents)

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