LivePerson Reviews & Product Details

LivePerson is the enterprise leader in digital customer conversations. Our digital customer conversation platform is trusted by the world’s biggest brands to accelerate their contact center transformation, orchestrate conversations across all channels, departments and systems, supercharge agent productivity, and deliver more personalized, AI-empowered customer experiences. Our platform is built for large, highly-regulated, consumer-facing enterprises. Hundreds of the world’s leading brands — including HSBC, Burberry, Chipotle, and Virgin Media — use our Conversational Cloud® platform to engage with millions of consumers safely and responsibly. We power a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of generative AI and large language models(LLM) for better business outcomes. With LivePerson’s solutions, you can understand what customers want, connect to the right channels, assist your agents, and embrace AI-powered automation — all in service of your business and customers. Here are some of the business outcomes brands are seeing with LivePerson: - 2x uptick in employee efficiency - 10X conversions vs. traditional digital - 20% boost in customer satisfaction - 90% automation containment rates - 50% decrease in agent attrition rates With LivePerson, you have the world’s largest dataset at your fingertips. The Conversational Cloud platform powers nearly 1 billion conversational interactions each month, making our AI more accurate than any competitor and used by every major industry across the world. We help you turn your customers’ words into actionable data — and dollar signs for your business.

Seller

LivePerson

Discussions

LivePerson Community

Languages Supported

Danish, German, English, Finnish, French, Indonesian, Italian, Japanese, Korean, Portuguese, Romanian, Russian, Spanish, Turkish, Vietnamese, Chinese (Simplified)

Solution Type

All-in-One

Overview by

Cailyn Michaan

Used by Tata Communications and 2 others

Beta

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

View More Pricing Information

LivePerson Integrations

(6)

Verified by LivePerson

LivePerson Reviews FAQs

Generated using AI

Last updated: Nov 01, 2026

What is LivePerson, and what problem is it built to solve?

LivePerson is a technology company focused on conversational AI and messaging for businesses. Its platform helps companies engage customers across messaging apps, websites, and mobile applications, automate responses, and manage real-time customer interactions.

What languages does LivePerson support?

LivePerson supports 16 languages, including Chinese (Simplified), Danish, English, Finnish, French, and others.

What company sizes and industries is LivePerson the best fit for?

LivePerson appears across small, mid-market, and enterprise teams, with use spanning several customer-facing industries. The reviewer-reported segments with the clearest presence include:

Company size — Small business: Teams with 50 or fewer employees.
Company size — Mid-market: Organizations with 51–1,000 employees.
Company size — Enterprise: Organizations with more than 1,000 employees.
Industry — Telecommunications: Customer messaging and service operations.
Industry — Financial services: Banking, insurance, and related customer support.
Industry — Retail: Customer care, sales engagement, and digital messaging.

How long does it take to implement LivePerson across a team?

Implementation time varies with the scope of the rollout, but 1–3 months is the most commonly reported range. Some teams go live sooner, while larger or more involved deployments can take longer.

Time to go live	Relative frequency
1–3 months	Most commonly reported
Under 1 month	Also reported
3–6 months	Less commonly reported
6 months or longer	Occasionally reported

What customer support options does LivePerson provide, and how do users find the overall support experience?

LivePerson provides support through email/help desk and chat, along with self-service resources such as FAQs, a forum, and a knowledge base; 24/7 live-representative support is also available. The support experience is mixed: users value knowledgeable, responsive account and onboarding help, while others describe slow responses or unhelpful service.

What features or capabilities could make LivePerson even more useful?

LivePerson could be more useful with clearer reporting and greater control over how teams manage conversations. Recurring improvement areas include:

More flexible reporting and analytics: Bring insights together, make reports easier to navigate, and expand customization and export options.
A more intuitive interface: Make features easier to find and simplify navigation for agents and administrators.
More configurable workflows: Add finer controls for queue priorities, channel-specific agent capacity, and alerts for stalled chats or unusual activity.

How useful do LivePerson users find its AI features in everyday use?

LivePerson’s AI is useful for automating routine customer inquiries and helping agents focus on more complex conversations. Users describe practical benefits from chatbot automation, intent-based routing, and conversation insights, though configuring advanced bots and workflows can take effort.

Chatbots: AI text generation, AI text summarization, and routing conversations to a human.
AI customer support agents: Adaptive responses, automated ticket resolution, sentiment analysis, and knowledge-base use.

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Verified User in Retail

Small-Business (50 or fewer emp.)

2/12/2022

"LivePerson Too Small for Multi-brand Operation"

1.5/5

What do you like best about LivePerson?

LivePerson was a good platform for a smaller organization and the visuals were appealing. Review collected by and hosted on G2.com.

What do you dislike about LivePerson?

We are a multi-brand incubator and need to be able to group chats into each brand as they come in so that we do not contaminate brands and use verbiage not consistent with each brand. LivePerson did not allow us to do this, so it was detrimental to the agents using the platform. Review collected by and hosted on G2.com.

JM T.

Project director

Enterprise (> 1000 emp.)

11/24/2021

"Great UX improvement on our websites"

5/5

What do you like best about LivePerson?

Easy to use platform, very short delay from setup to go live and great support from e-Bot7 technical team Review collected by and hosted on G2.com.

What do you dislike about LivePerson?

Lack of connectors to consume custom APIs and Services Review collected by and hosted on G2.com.

Ali F.

Customer Service Consultant

Enterprise (> 1000 emp.)

5/28/2021

"Best vendor we worked with"

4.5/5

What do you like best about LivePerson?

Big shoutout to e-bot7 - so far we are very satisfied with the vendor after we worked with two others. We did not renew with the previous vendor because we found out that e-bot7 offers better features (e.g., additional integrations that we found useful). Furthermore, besides the great support, the nice UI as well as the intuitive platform is worth mentioning, which makes working with the solution a fun experience. Review collected by and hosted on G2.com.

What do you dislike about LivePerson?

Automated analyses regarding the frequency of sent responses would be nice in order to further improve the conversations. Review collected by and hosted on G2.com.

Philipp S.

IT-Projektmitarbeiter im Produktmanagement

Small-Business (50 or fewer emp.)

11/5/2021

"Evaluation e-Bot7"

5/5

What do you like best about LivePerson?

The customer-friendly support from the entire e-Bot7 team for questions is unbeatable. Review collected by and hosted on G2.com.

What do you dislike about LivePerson?

We actually like everything about e-Bot 7. Review collected by and hosted on G2.com.

Verified User in Automotive

Enterprise (> 1000 emp.)

11/17/2021

"very good AI and very helpful"

4.5/5

What do you like best about LivePerson?

Very helpful console, with the help of the tutorials and the very reliable API from e-bot 7, easy handling is possible. Absolutely recommendable! Review collected by and hosted on G2.com.

What do you dislike about LivePerson?

the design of the console and the message center should be revised. Confusing and interface unfortunately not so clear. Review collected by and hosted on G2.com.

Ida M.

Customer Service Consultant

Enterprise (> 1000 emp.)

5/16/2021

"Feedback for e-bot7"

4.5/5

What do you like best about LivePerson?

e-bot7's solution proves to be strong for our business. What we like best is the automation of recurring requests without the need for human assistance. The hybrid solution, however, allows the agents to take over in case of complex requests. Also, the platform is super easy to use and there are plenty of options available in the conversational flow editor to make to give the conversation with the virtual assistant a human touch. Review collected by and hosted on G2.com.

What do you dislike about LivePerson?

The reporting seems a little limited, we would like to have more options in terms of customization. Review collected by and hosted on G2.com.

Verified User in Leisure, Travel & Tourism

Enterprise (> 1000 emp.)

11/10/2021

"Smart chatbot for large enterprises"

4.5/5

What do you like best about LivePerson?

Good interface and customer service orientation, useful in communication with clients Review collected by and hosted on G2.com.

What do you dislike about LivePerson?

Additional tasks and coordination in the daily business, to keep the bot up 2 date Review collected by and hosted on G2.com.

Henri R.

Customer Service Agent

Enterprise (> 1000 emp.)

5/16/2021

"Next level customer service efficiency"

4.5/5

What do you like best about LivePerson?

The intuitive platform allows building conversational flows without requiring training. Short and simple onboarding. Support whenever needed. Can recommend without any doubt! Review collected by and hosted on G2.com.

What do you dislike about LivePerson?

Additional features that prove helpful do not come with the basic package. You need to evaluate thoroughly which package to choose. Review collected by and hosted on G2.com.

Leo H.

Kundenservice Agent

Enterprise (> 1000 emp.)

2/26/2021

"Strong virtual assistant"

4.5/5

What do you like best about LivePerson?

Powerful platform to build the virtual assistant - you can tell right away that a lot of work went into this with all the great flow creation features. Integrations into major systems, works fine for us. We researched extensively before choosing e-bot7 and the last months have proven that e-bot7 has the most advanced Conversational AI solution, compared to the competition. It's a must-have for customer-centric organizations. Review collected by and hosted on G2.com.

What do you dislike about LivePerson?

You need to think carefully about which package you choose, as additional features may not be ultimately beneficial to your organization, relative to costs. Review collected by and hosted on G2.com.

David R.

Customer Service Agent

Enterprise (> 1000 emp.)

1/24/2021

"Benefits right away through quick implementation"

4.5/5

What do you like best about LivePerson?

We thought it was hardly possible to have the solution implemented after about two weeks. Big shoutout to e-bot7. This has allowed us to directly experience the benefits. Further advantages include:

-No need to rely in our internal IT teams (no technical knowledge required)

-The platform is intuitive and easy to use

-Self-learning chatbot which does not require larger manual effort on our side Review collected by and hosted on G2.com.

What do you dislike about LivePerson?

Minor bugs occur from time to time, but e-bot7 resolves them instantly. Review collected by and hosted on G2.com.

What problems is LivePerson solving and how is that benefiting you?

e-bot7 helps us to serve a large part of the requests that would otherwise have been served by our agents - thus freeing up internal resources that can be spent on more complex tasks. After only three months, we have realized cost savings of approx. 80K€. Customer satisfaction has also increased due to the fast and easy service. Review collected by and hosted on G2.com.