LivePerson Reviews & Product Details

LivePerson is the enterprise leader in digital customer conversations. Our digital customer conversation platform is trusted by the world’s biggest brands to accelerate their contact center transformation, orchestrate conversations across all channels, departments and systems, supercharge agent productivity, and deliver more personalized, AI-empowered customer experiences. Our platform is built for large, highly-regulated, consumer-facing enterprises. Hundreds of the world’s leading brands — including HSBC, Burberry, Chipotle, and Virgin Media — use our Conversational Cloud® platform to engage with millions of consumers safely and responsibly. We power a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of generative AI and large language models(LLM) for better business outcomes. With LivePerson’s solutions, you can understand what customers want, connect to the right channels, assist your agents, and embrace AI-powered automation — all in service of your business and customers. Here are some of the business outcomes brands are seeing with LivePerson: - 2x uptick in employee efficiency - 10X conversions vs. traditional digital - 20% boost in customer satisfaction - 90% automation containment rates - 50% decrease in agent attrition rates With LivePerson, you have the world’s largest dataset at your fingertips. The Conversational Cloud platform powers nearly 1 billion conversational interactions each month, making our AI more accurate than any competitor and used by every major industry across the world. We help you turn your customers’ words into actionable data — and dollar signs for your business.

Seller

LivePerson

Discussions

LivePerson Community

Languages Supported

Danish, German, English, Finnish, French, Indonesian, Italian, Japanese, Korean, Portuguese, Romanian, Russian, Spanish, Turkish, Vietnamese, Chinese (Simplified)

Solution Type

All-in-One

Overview by

Cailyn Michaan

Used by Tata Communications and 2 others

Beta

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

View More Pricing Information

LivePerson Integrations

(6)

Verified by LivePerson

LivePerson Reviews FAQs

Generated using AI

Last updated: Nov 01, 2026

What is LivePerson, and what problem is it built to solve?

LivePerson is a technology company focused on conversational AI and messaging for businesses. Its platform helps companies engage customers across messaging apps, websites, and mobile applications, automate responses, and manage real-time customer interactions.

What languages does LivePerson support?

LivePerson supports 16 languages, including Chinese (Simplified), Danish, English, Finnish, French, and others.

What company sizes and industries is LivePerson the best fit for?

LivePerson appears across small, mid-market, and enterprise teams, with use spanning several customer-facing industries. The reviewer-reported segments with the clearest presence include:

Company size — Small business: Teams with 50 or fewer employees.
Company size — Mid-market: Organizations with 51–1,000 employees.
Company size — Enterprise: Organizations with more than 1,000 employees.
Industry — Telecommunications: Customer messaging and service operations.
Industry — Financial services: Banking, insurance, and related customer support.
Industry — Retail: Customer care, sales engagement, and digital messaging.

How long does it take to implement LivePerson across a team?

Implementation time varies with the scope of the rollout, but 1–3 months is the most commonly reported range. Some teams go live sooner, while larger or more involved deployments can take longer.

Time to go live	Relative frequency
1–3 months	Most commonly reported
Under 1 month	Also reported
3–6 months	Less commonly reported
6 months or longer	Occasionally reported

What customer support options does LivePerson provide, and how do users find the overall support experience?

LivePerson provides support through email/help desk and chat, along with self-service resources such as FAQs, a forum, and a knowledge base; 24/7 live-representative support is also available. The support experience is mixed: users value knowledgeable, responsive account and onboarding help, while others describe slow responses or unhelpful service.

What features or capabilities could make LivePerson even more useful?

LivePerson could be more useful with clearer reporting and greater control over how teams manage conversations. Recurring improvement areas include:

More flexible reporting and analytics: Bring insights together, make reports easier to navigate, and expand customization and export options.
A more intuitive interface: Make features easier to find and simplify navigation for agents and administrators.
More configurable workflows: Add finer controls for queue priorities, channel-specific agent capacity, and alerts for stalled chats or unusual activity.

How useful do LivePerson users find its AI features in everyday use?

LivePerson’s AI is useful for automating routine customer inquiries and helping agents focus on more complex conversations. Users describe practical benefits from chatbot automation, intent-based routing, and conversation insights, though configuring advanced bots and workflows can take effort.

Chatbots: AI text generation, AI text summarization, and routing conversations to a human.
AI customer support agents: Adaptive responses, automated ticket resolution, sentiment analysis, and knowledge-base use.

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Joseph B.

Mid-Market (51-1000 emp.)

6/1/2023

"One of the best Chat products I have ever used"

5/5

What do you like best about LivePerson?

The ability to proactively reach our customers to answer their questions and help resolve their issues. Review collected by and hosted on G2.com.

What do you dislike about LivePerson?

Some small limitations on preconfigured text and autoresponses. Review collected by and hosted on G2.com.

William N.

Team Lead

Mid-Market (51-1000 emp.)

10/19/2022

"Excellent"

4/5

What do you like best about LivePerson?

All the relevant information is always handy. The activity audit is shown in real time with no delays. Very easy and simple to use for everyone, from supervisors to agents. Review collected by and hosted on G2.com.

What do you dislike about LivePerson?

There is not something I would dislike about this product. Is actually sad that the company I work for had to migrate to another platform, as this was an excellent one. Review collected by and hosted on G2.com.

Oriol V.

Mobile Product Owner III

Enterprise (> 1000 emp.)

2/21/2023

"Using LP in Digital Banking"

4/5

What do you like best about LivePerson?

Ease of implementing the tool on Mobile and Web Review collected by and hosted on G2.com.

What do you dislike about LivePerson?

About every other week there is an outage. LP provides constant updates but the outage impacts users Review collected by and hosted on G2.com.

Verified User in Entertainment

Enterprise (> 1000 emp.)

9/29/2022

"Great products with features that enhance digital communication with our customers."

4/5

What do you like best about LivePerson?

Great customer support and advice on how to improve the messaging experience for our agents and customers by understanding our business and how we operate. Our customer support manager and tech lead and very accommodating, really approachable and always willing to help. Review collected by and hosted on G2.com.

What do you dislike about LivePerson?

Very occasionally, I think their internal teams (tech) can communicate better, especially when resolving faults, however, on the whole these are handled well/quickly and our direct contacts are so helpful and easy to work with. Review collected by and hosted on G2.com.

austin e.

sr. manager, ecom operations

Enterprise (> 1000 emp.)

8/23/2022

"Very great CSMs and support from LivePerson is the best part of the tool ."

4.5/5

What do you like best about LivePerson?

The best part is the team there, the support offered, etc. Review collected by and hosted on G2.com.

What do you dislike about LivePerson?

The technology is probably slightly light in terms of updates. Review collected by and hosted on G2.com.

Charlottte H.

Digital Performance manager

Mid-Market (51-1000 emp.)

9/29/2022

"the tool allows us to deliver the right CX for our business partners"

5/5

What do you like best about LivePerson?

How adaptable Live Person and Richard is at working with us to deliver Review collected by and hosted on G2.com.

What do you dislike about LivePerson?

reporting restrictions at times for example, bot journey insight Review collected by and hosted on G2.com.

Verified User in Telecommunications

Enterprise (> 1000 emp.)

8/18/2022

"Great support team and experience with the product(s)."

5/5

What do you like best about LivePerson?

The features and different integrations LivePerson has with SMS and other messaging channels. Review collected by and hosted on G2.com.

What do you dislike about LivePerson?

Not much/if anything I don't like. It's been a great experience overall. Review collected by and hosted on G2.com.

Andreas L.

Head of Marketing & Advertising

Enterprise (> 1000 emp.)

11/8/2021

"Good product, competent and engaged team"

4.5/5

What do you like best about LivePerson?

It's easy to use. I liked the idea from the beginning that it can be smart and learns itself when appropriately filled. The backend is also simple compared to others. Review collected by and hosted on G2.com.

What do you dislike about LivePerson?

In the first variant, the creation of contextual dialogs or the possibilities in doing so were not as functional or good as expected. This is better now. Review collected by and hosted on G2.com.

Verified User in Internet

Small-Business (50 or fewer emp.)

11/5/2021

"competent customer service and good implementation"

4.5/5

What do you like best about LivePerson?

Questions were answered very fast and this helped to enhance the performance of our bot. Also, there is a continuous improvement. All suggestions they are trying to implement. Review collected by and hosted on G2.com.

What do you dislike about LivePerson?

On the one hand, it sometimes would be better if we could directly transfer all data after bot update to save a little bit of time. On the other hand, it is also a chance to check all processes once again. Review collected by and hosted on G2.com.

Johanna E.

Customer Service Agent

Enterprise (> 1000 emp.)

5/28/2021

"Innovative customer service solution"

4.5/5

What do you like best about LivePerson?

Our experience is based on about 2 years of cooperation with e-bot7. Already during onboarding it became clear to us that e-bot7 wants to solve our business pain points to take our customer service to the next level. This is reflected in the following aspects:

-First-class and competent support

-The proactive approach to understand our customer service business and thus find further use cases

-Powerful and innovative Conversational AI solution Review collected by and hosted on G2.com.

What do you dislike about LivePerson?

I would say the platform is already intuitive, however additional tutorials in different languages would be useful. Review collected by and hosted on G2.com.