LivePerson Reviews & Product Details

LivePerson is the enterprise leader in digital customer conversations. Our digital customer conversation platform is trusted by the world’s biggest brands to accelerate their contact center transformation, orchestrate conversations across all channels, departments and systems, supercharge agent productivity, and deliver more personalized, AI-empowered customer experiences. Our platform is built for large, highly-regulated, consumer-facing enterprises. Hundreds of the world’s leading brands — including HSBC, Burberry, Chipotle, and Virgin Media — use our Conversational Cloud® platform to engage with millions of consumers safely and responsibly. We power a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of generative AI and large language models(LLM) for better business outcomes. With LivePerson’s solutions, you can understand what customers want, connect to the right channels, assist your agents, and embrace AI-powered automation — all in service of your business and customers. Here are some of the business outcomes brands are seeing with LivePerson: - 2x uptick in employee efficiency - 10X conversions vs. traditional digital - 20% boost in customer satisfaction - 90% automation containment rates - 50% decrease in agent attrition rates With LivePerson, you have the world’s largest dataset at your fingertips. The Conversational Cloud platform powers nearly 1 billion conversational interactions each month, making our AI more accurate than any competitor and used by every major industry across the world. We help you turn your customers’ words into actionable data — and dollar signs for your business.

Seller

LivePerson

Discussions

LivePerson Community

Languages Supported

Danish, German, English, Finnish, French, Indonesian, Italian, Japanese, Korean, Portuguese, Romanian, Russian, Spanish, Turkish, Vietnamese, Chinese (Simplified)

Solution Type

All-in-One

Overview by

Cailyn Michaan

Used by Tata Communications and 2 others

Beta

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

View More Pricing Information

LivePerson Integrations

(6)

Verified by LivePerson

LivePerson Reviews FAQs

Generated using AI

Last updated: Nov 01, 2026

What is LivePerson, and what problem is it built to solve?

LivePerson is a technology company focused on conversational AI and messaging for businesses. Its platform helps companies engage customers across messaging apps, websites, and mobile applications, automate responses, and manage real-time customer interactions.

What languages does LivePerson support?

LivePerson supports 16 languages, including Chinese (Simplified), Danish, English, Finnish, French, and others.

What company sizes and industries is LivePerson the best fit for?

LivePerson appears across small, mid-market, and enterprise teams, with use spanning several customer-facing industries. The reviewer-reported segments with the clearest presence include:

Company size — Small business: Teams with 50 or fewer employees.
Company size — Mid-market: Organizations with 51–1,000 employees.
Company size — Enterprise: Organizations with more than 1,000 employees.
Industry — Telecommunications: Customer messaging and service operations.
Industry — Financial services: Banking, insurance, and related customer support.
Industry — Retail: Customer care, sales engagement, and digital messaging.

How long does it take to implement LivePerson across a team?

Implementation time varies with the scope of the rollout, but 1–3 months is the most commonly reported range. Some teams go live sooner, while larger or more involved deployments can take longer.

Time to go live	Relative frequency
1–3 months	Most commonly reported
Under 1 month	Also reported
3–6 months	Less commonly reported
6 months or longer	Occasionally reported

What customer support options does LivePerson provide, and how do users find the overall support experience?

LivePerson provides support through email/help desk and chat, along with self-service resources such as FAQs, a forum, and a knowledge base; 24/7 live-representative support is also available. The support experience is mixed: users value knowledgeable, responsive account and onboarding help, while others describe slow responses or unhelpful service.

What features or capabilities could make LivePerson even more useful?

LivePerson could be more useful with clearer reporting and greater control over how teams manage conversations. Recurring improvement areas include:

More flexible reporting and analytics: Bring insights together, make reports easier to navigate, and expand customization and export options.
A more intuitive interface: Make features easier to find and simplify navigation for agents and administrators.
More configurable workflows: Add finer controls for queue priorities, channel-specific agent capacity, and alerts for stalled chats or unusual activity.

How useful do LivePerson users find its AI features in everyday use?

LivePerson’s AI is useful for automating routine customer inquiries and helping agents focus on more complex conversations. Users describe practical benefits from chatbot automation, intent-based routing, and conversation insights, though configuring advanced bots and workflows can take effort.

Chatbots: AI text generation, AI text summarization, and routing conversations to a human.
AI customer support agents: Adaptive responses, automated ticket resolution, sentiment analysis, and knowledge-base use.

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Alessandro L.

Customer Care Social & Digital Specialist

Enterprise (> 1000 emp.)

Originally submitted 12/9/2022

"A great tool that allows you to manage customer care contacts via social media and chat"

4.5/5

What do you like best about LivePerson?

It is really helpful in case you have a large amount of contacts (both private messages and public comments) on your Company's social media channels. The chat also provides to customers with an easy and performing tool that allows them to be assisted from the Customer Care team. The wide choice of features and personalization offered makes Live Person a great tool. Review collected by and hosted on G2.com.

What do you dislike about LivePerson?

There's no integration with Salesforce. It could be great to have an integration between social media and chat messaging and Salesforce. The insights are good but to be totally honest they could be better organized in a more user friendly way. Review collected by and hosted on G2.com.

Verified User in Apparel & Fashion

Mid-Market (51-1000 emp.)

11/12/2023

"LivePerson will attend to your business needs with an exceptional assistance."

4.5/5

What do you like best about LivePerson?

They are prompt and supportive of improving business strategies. Review collected by and hosted on G2.com.

What do you dislike about LivePerson?

I have nothing to dislike but I may suggest a more improvement to Elpi may help search concerns with more ease. Review collected by and hosted on G2.com.

Verified User in Government Administration

Mid-Market (51-1000 emp.)

11/8/2023

"<p>Report the issue</p>"

3/5

What do you like best about LivePerson?

The Customer Success Manager relationship Review collected by and hosted on G2.com.

What do you dislike about LivePerson?

{"translation":"Always start your day with a plan.

Don't worry too much about planning, just dive in.

Focus on one task at a time.

Multitask to get more done.

Take regular breaks to stay fresh.

Work through without breaks to maintain momentum.

Seek feedback often to improve.

Trust your instincts and go with your gut.

"} Review collected by and hosted on G2.com.

Verified User in Airlines/Aviation

Enterprise (> 1000 emp.)

12/25/2023

"The system enables demand and personnel management"

4.5/5

What do you like best about LivePerson?

Liveperson system help to manage messaging channel of our service, including social networks and WhatsApp Review collected by and hosted on G2.com.

What do you dislike about LivePerson?

Online reports and dashboard require improvement Review collected by and hosted on G2.com.

Ahmed S.

Program Manager, Solution Architect & Analyst- GCAA Websites and Apps

Mid-Market (51-1000 emp.)

5/8/2023

"Great product with weak customer support"

3.5/5

What do you like best about LivePerson?

Powerful control panel and admin console

Visitor statistics that shows the user visits and the pages accessed helps the support staff

Built-in WhatsApp integration support

Additional modules to be integrated

Support of voice and video calls from the chat solution Review collected by and hosted on G2.com.

What do you dislike about LivePerson?

The response time is very poor on inquiries and the communication is not elaborative and clear.

Short and unclear responses after a long delay are the major concern and risk at our end, which is affecting the great product they have.

Absence of Arabic NLP feature is a drag. Hope this will be added in future. Review collected by and hosted on G2.com.

Response from Rebecca Warner of LivePerson

edit

Greetings Ahmed

I'm thrilled that you are loving LivePerson's Conversational Cloud but want to make sure we get your support issues resolved. I've contacted your account team so they can contact you directly and shared your feedback with our support team. I also want to encourage you to give our new GenAI powered Support bot a try...find Elpi on our Knowledge and Dev Center pages.

See how LivePerson improved

Toni A.

Mid-Market (51-1000 emp.)

6/16/2023

"Only great things to say about LivePerson"

5/5

What do you like best about LivePerson?

I just recently joined the team to help migrate our current system to Messaging. We could not have had such a successful launch without the support team assigned to us at LivePerson. Everyone is so knowledgeable and gives great recommendations. Review collected by and hosted on G2.com.

What do you dislike about LivePerson?

At times the platform is not as intuitive as you would think, but the Admin Guide does help and if all else fails I have a wonderful CSM. Review collected by and hosted on G2.com.

Ziyaau S.

Lead Customer Experience

Enterprise (> 1000 emp.)

Originally submitted 7/4/2023

"Conversation platform"

5/5

What do you like best about LivePerson?

We are connected with our customers where and when our customers want to reach us Review collected by and hosted on G2.com.

What do you dislike about LivePerson?

Its very moduled based pricing rather than offering all features. Review collected by and hosted on G2.com.

Joe D.

Journey Expert - Channel Management

Enterprise (> 1000 emp.)

Originally submitted 2/15/2023

"They understand deeply, the services they provide and continually see how to improve them."

4.5/5

What do you like best about LivePerson?

I feel that with Conversational AI, they are at the leading edge with the services they provide. Review collected by and hosted on G2.com.

What do you dislike about LivePerson?

Although there were issues with difficult representatives early on, over the last few years they have become a very important partner. Review collected by and hosted on G2.com.

Kumaraguru L.

Enterprise (> 1000 emp.)

2/21/2023

"Love the product, Love the social media integrations and various other channels that they support"

4.5/5

What do you like best about LivePerson?

Social media integrations are amazing. Great product with great features

Love the product; easy to use - from an agent perspective as well.

The one-stop shop for multiple channels like Facebook, Twitter, apple business chat, google business messaging, etc is great Review collected by and hosted on G2.com.

What do you dislike about LivePerson?

Nothing big to dislike, but the reporting can be a little nicer.

Its a great product and it would be super nice if an email channel is also added to the product. Review collected by and hosted on G2.com.

Verified User in Telecommunications

Enterprise (> 1000 emp.)

12/13/2022

"Great partnership!"

5/5

What do you like best about LivePerson?

I have enjoyed working with the various LivePerson platforms as well as the Account teams and Leaders within the company. I have worked with multiple different chat/messaging platforms and I appreciate the differences I see available in the LivePerson platform. Review collected by and hosted on G2.com.

What do you dislike about LivePerson?

I have had issues with some limitations with reporting in the past, but it has become much better. I appreciate the focus on new functionality, which also comes with learning curves. I have worked with both LivePerson's chat and messaging platform and I do miss some of the previous features. Review collected by and hosted on G2.com.