LivePerson Reviews & Product Details

LivePerson is the enterprise leader in digital customer conversations. Our digital customer conversation platform is trusted by the world’s biggest brands to accelerate their contact center transformation, orchestrate conversations across all channels, departments and systems, supercharge agent productivity, and deliver more personalized, AI-empowered customer experiences. Our platform is built for large, highly-regulated, consumer-facing enterprises. Hundreds of the world’s leading brands — including HSBC, Burberry, Chipotle, and Virgin Media — use our Conversational Cloud® platform to engage with millions of consumers safely and responsibly. We power a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of generative AI and large language models(LLM) for better business outcomes. With LivePerson’s solutions, you can understand what customers want, connect to the right channels, assist your agents, and embrace AI-powered automation — all in service of your business and customers. Here are some of the business outcomes brands are seeing with LivePerson: - 2x uptick in employee efficiency - 10X conversions vs. traditional digital - 20% boost in customer satisfaction - 90% automation containment rates - 50% decrease in agent attrition rates With LivePerson, you have the world’s largest dataset at your fingertips. The Conversational Cloud platform powers nearly 1 billion conversational interactions each month, making our AI more accurate than any competitor and used by every major industry across the world. We help you turn your customers’ words into actionable data — and dollar signs for your business.

Seller

LivePerson

Discussions

LivePerson Community

Languages Supported

Danish, German, English, Finnish, French, Indonesian, Italian, Japanese, Korean, Portuguese, Romanian, Russian, Spanish, Turkish, Vietnamese, Chinese (Simplified)

Solution Type

All-in-One

Overview by

Cailyn Michaan

Used by Tata Communications and 2 others

Beta

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

View More Pricing Information

LivePerson Integrations

(6)

Verified by LivePerson

LivePerson Reviews FAQs

Generated using AI

Last updated: Nov 01, 2026

What is LivePerson, and what problem is it built to solve?

LivePerson is a technology company focused on conversational AI and messaging for businesses. Its platform helps companies engage customers across messaging apps, websites, and mobile applications, automate responses, and manage real-time customer interactions.

What languages does LivePerson support?

LivePerson supports 16 languages, including Chinese (Simplified), Danish, English, Finnish, French, and others.

What company sizes and industries is LivePerson the best fit for?

LivePerson appears across small, mid-market, and enterprise teams, with use spanning several customer-facing industries. The reviewer-reported segments with the clearest presence include:

Company size — Small business: Teams with 50 or fewer employees.
Company size — Mid-market: Organizations with 51–1,000 employees.
Company size — Enterprise: Organizations with more than 1,000 employees.
Industry — Telecommunications: Customer messaging and service operations.
Industry — Financial services: Banking, insurance, and related customer support.
Industry — Retail: Customer care, sales engagement, and digital messaging.

How long does it take to implement LivePerson across a team?

Implementation time varies with the scope of the rollout, but 1–3 months is the most commonly reported range. Some teams go live sooner, while larger or more involved deployments can take longer.

Time to go live	Relative frequency
1–3 months	Most commonly reported
Under 1 month	Also reported
3–6 months	Less commonly reported
6 months or longer	Occasionally reported

What customer support options does LivePerson provide, and how do users find the overall support experience?

LivePerson provides support through email/help desk and chat, along with self-service resources such as FAQs, a forum, and a knowledge base; 24/7 live-representative support is also available. The support experience is mixed: users value knowledgeable, responsive account and onboarding help, while others describe slow responses or unhelpful service.

What features or capabilities could make LivePerson even more useful?

LivePerson could be more useful with clearer reporting and greater control over how teams manage conversations. Recurring improvement areas include:

More flexible reporting and analytics: Bring insights together, make reports easier to navigate, and expand customization and export options.
A more intuitive interface: Make features easier to find and simplify navigation for agents and administrators.
More configurable workflows: Add finer controls for queue priorities, channel-specific agent capacity, and alerts for stalled chats or unusual activity.

How useful do LivePerson users find its AI features in everyday use?

LivePerson’s AI is useful for automating routine customer inquiries and helping agents focus on more complex conversations. Users describe practical benefits from chatbot automation, intent-based routing, and conversation insights, though configuring advanced bots and workflows can take effort.

Chatbots: AI text generation, AI text summarization, and routing conversations to a human.
AI customer support agents: Adaptive responses, automated ticket resolution, sentiment analysis, and knowledge-base use.

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Cayetana A.

Senior Marketing Manager

Consumer Goods

Mid-Market (51-1000 emp.)

6/6/2024

"Simply epic tool with a centralized inbox"

5/5

What do you like best about LivePerson?

It has a great overview of all the chats coming in, very easy to set up bulk messaging and create tooltips and product tours. Review collected by and hosted on G2.com.

What do you dislike about LivePerson?

It's effective in terms of use and handles all of the chats and leads seamlessly. Review collected by and hosted on G2.com.

Moises O.

Mid-Market (51-1000 emp.)

1/18/2024

"Best conversational AI platform on the market"

5/5

What do you like best about LivePerson?

LP chatbots can handle a wide range of customer request, from basic to complex questions. Its very easy to use, easy to configure and allow us to customize according to our needs.

It also provide us with analytics and reporting features that allow us to use this data to improve our customer service. Review collected by and hosted on G2.com.

What do you dislike about LivePerson?

It can be confusing at first, but following the documentation will not be a problem. Review collected by and hosted on G2.com.

Stuart B.

Project Manager

Enterprise (> 1000 emp.)

11/21/2023

"BT Business - Live Person review"

5/5

What do you like best about LivePerson?

As a long time customer it’s great to see the brand go from strength to strength, in particular the new pod support structure has really helped to drive better business outcomes, ensuring projects are consistently delivered in a timely manner thanks to a high quality dedicated team of engineers. In parallel the new Next Gen Products (Report Centre, Co Pilot) are empowering us to create new solutions for our brand fit the future. Review collected by and hosted on G2.com.

What do you dislike about LivePerson?

Having worked closely with LivePerson now for 4 years I can't fault the product or service in that time. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Enterprise (> 1000 emp.)

12/21/2023

"Adding Value to the account."

4.5/5

What do you like best about LivePerson?

I find the LivePerson Customer Support to be very approachable and are always have a positive experience working with all colleagues of the team.

It is evident the team is set up to have a positive impact on our account and are very fast with responding to training needs requests, demos of features, and problem solving with any issues.

The LivePerson team is easy to work with, and we have frequent connects on all our different products, and communications are always clear. It is evident from all the interactions that LP value our account and are always looking to provide a great service. Review collected by and hosted on G2.com.

What do you dislike about LivePerson?

I would only say that I find the Analytics builder a bit cumbersome to use, and filtering report options limiting as not everything is in one area and a lot of product-based knowledge is required to extract the information needed.

Each business team that I have supported with onboarding to the product, has had to remember how to do it so its efficiently extracting what is required.

Regular feedback from internal stakeholders has been that the reporting elements take up a vast amount of time as data is in different parts of the solution and this feedback may have been addressed in the latest release of the Analytics studio. We are aware of more automated solutions via APIs, so this isn’t a LP product feature limitation, more so an account cost/ feature for our account as it currently sits. Review collected by and hosted on G2.com.

Dan K.

Director, Digital Commerce

Insurance

Enterprise (> 1000 emp.)

8/24/2023

"LivePerson is a good overall enterprise messaging platform"

4.5/5

What do you like best about LivePerson?

Liveperson is a great, continually evolving platform with flexibility to meet the needs of complicated financial institutions and friendly, capable customer success support. Review collected by and hosted on G2.com.

What do you dislike about LivePerson?

As with some established platforms, some areas of the platform are due for updating. In particular, the reporting suite is somewhat slow and clumsy compared to other areas. Review collected by and hosted on G2.com.

Verified User in Consumer Services

Enterprise (> 1000 emp.)

4/10/2024

"working with liveperson"

2.5/5

What do you like best about LivePerson?

It easily notifies us and provided alerts in timely manner without interferring with our work Review collected by and hosted on G2.com.

What do you dislike about LivePerson?

If we receive high volumes of notificiation continously, the interface is not friendly enough to manage Review collected by and hosted on G2.com.

Jason E.

Mid-Market (51-1000 emp.)

8/8/2023

"LivePerson Benefits"

5/5

What do you like best about LivePerson?

LivePerson has allowed me to put all my communication channels with customers in one easy to manage software. The chat program has increased my sales significantly. Review collected by and hosted on G2.com.

What do you dislike about LivePerson?

I don't particularly dislike anything about LivePerson. I will say it is not out of the box intuitive. It requires some time to train and practice. Review collected by and hosted on G2.com.

Susan H.

Enterprise (> 1000 emp.)

1/11/2024

"Live Person"

5/5

What do you like best about LivePerson?

Easy to use, straight forward. Chat facility is good. Review collected by and hosted on G2.com.

What do you dislike about LivePerson?

I have no complaints about the system... Review collected by and hosted on G2.com.

Dionne L.

Mid-Market (51-1000 emp.)

Originally submitted 2/24/2023

"Robust tool especially for messaging heavy contact centers"

4.5/5

What do you like best about LivePerson?

The LivePerson tool is very robust and has a lot of modern capabilities. I also love the support offered. Partnering with the team at LivePerson, and explaining our vision/roadmap, they are always extremely helpful in bringing our vision to life. Review collected by and hosted on G2.com.

What do you dislike about LivePerson?

Concerning messaging in various languages, I wish LivePerson had the ability (out of the box) to not offer a specific language if there is no agent logged in that speaks that language. Also, if the tool had the ability to offer separate message thresholds for different channels. Example, the ability to set an agent's profile to accept 4 web chats but only 1 SMS. There's only one threshold per agent. Review collected by and hosted on G2.com.

What problems is LivePerson solving and how is that benefiting you?

We use LivePerson for all our messaging (webchat, SMS, WhatsApp, chatbots) - previously most of our contacts were phone and email. With all the messaging options that LivePerson offers, our contacts have shifted, and messaging accounts for most of our contacts. Messaging also has a higher CSAT rating than phone and email contacts. The LivePerson platform allows us to offer channels that customers want to use. Review collected by and hosted on G2.com.