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Compare Gupshup and LimeChat 
Featured Products
At a Glance
Market Segments
Mid-Market (45.3% of reviews)
Small-Business (61.3% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Gupshup
Star Rating
(65)4.4 out of 5
Market Segments
Mid-Market (45.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about GupshupLimeChat
Star Rating
(31)4.6 out of 5
Market Segments
Small-Business (61.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about LimeChatGupshup vs LimeChat
When assessing the two solutions, reviewers found Gupshup easier to use and set up. However, LimeChat is easier to administer. Reviewers also preferred doing business with LimeChat overall.
- Reviewers felt that Gupshup meets the needs of their business better than LimeChat.
- When comparing quality of ongoing product support, reviewers felt that LimeChat is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of LimeChat over Gupshup.
Pricing
Entry-Level Pricing
Gupshup
No pricing availableLimeChat
No pricing availableFree Trial
Gupshup
No trial information availableLimeChat
No trial information availableRatings
Meets Requirements
8.8
57
8.7
23
Ease of Use
8.7
58
8.6
24
Ease of Setup
8.8
40
8.5
14
Ease of Admin
8.1
22
8.6
14
Quality of Support
8.5
57
9.4
24
Has the product been a good partner in doing business?
8.7
22
9.0
14
Product Direction (% positive)
8.8
57
9.5
23
Features by Category
Ticket and Case Management
Not enough data
9.0
8
Not enough data
8.8
8
Not enough data
9.2
8
Not enough data
9.0
8
Not enough data
8.6
7
Not enough data
Feature Not Available
Not enough data
8.3
9
Not enough data
8.5
9
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
9.1
9
Not enough data
9.0
7
Not enough data
8.3
9
Not enough data
9.4
8
Not enough data
Not enough data
Platform
Not enough data
7.9
7
Not enough data
8.5
12
Not enough data
9.1
9
Not enough data
9.1
9
Not enough data
8.8
8
Not enough data
8.7
9
Messenger
8.6
22
8.5
8
7.2
21
8.5
11
7.5
21
8.8
13
7.9
21
8.8
11
Channels
7.3
20
8.5
8
7.3
22
8.8
11
8.5
21
7.0
5
6.9
19
Not enough data
7.2
18
7.8
6
Customers
8.2
19
8.6
11
7.8
20
8.8
10
7.9
21
8.1
12
7.7
19
8.5
8
7.6
19
8.2
13
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
9.4
6
Not enough data
Not enough data
Not enough data
Feature Not Available
Design
Not enough data
Not enough data
Not enough data
7.7
5
Not enough data
8.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Responses
Not enough data
8.8
12
Not enough data
8.5
12
Not enough data
8.3
12
Not enough data
8.7
10
Not enough data
8.0
9
Platform
Not enough data
8.3
11
Not enough data
8.8
10
Not enough data
8.6
12
Not enough data
7.6
12
Not enough data
7.0
9
Not enough data
8.2
12
Not enough data
8.1
12
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
8.6
13
8.6
6
8.5
11
8.9
6
8.5
12
9.0
5
9.0
12
8.7
5
Support Automation
8.8
12
Not enough data
8.6
13
8.1
7
8.0
11
8.3
5
8.5
12
9.0
7
Generative AI
6.9
8
Not enough data
7.1
8
Not enough data
Messaging Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.0
11
Not enough data
7.4
11
Not enough data
Agentic AI - Bot Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
8.1
8
Not enough data
8.3
9
Not enough data
Feature Not Available
Not enough data
8.3
6
Not enough data
Not enough data
Internal Use
Not enough data
8.5
12
Not enough data
8.1
8
Not enough data
8.1
9
Not enough data
8.2
10
Not enough data
7.9
8
Not enough data
8.3
10
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
8.0
5
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
WhatsApp Messaging - WhatsApp Marketing
9.3
14
Not enough data
9.4
14
Not enough data
9.3
14
Not enough data
9.3
14
Not enough data
9.0
14
Not enough data
9.4
14
Not enough data
WhatsApp Business Platform - WhatsApp Marketing
9.0
13
Not enough data
9.4
13
Not enough data
8.5
13
Not enough data
8.6
13
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Gupshup and LimeChat are categorized as Conversational Marketing and Conversational Support
Unique Categories
Gupshup is categorized as Bot Platforms and WhatsApp Marketing
Reviews
Reviewers' Company Size
Gupshup
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
LimeChat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
7.8%
Computer Software
7.8%
Marketing and Advertising
6.3%
Insurance
6.3%
Automotive
6.3%
Other
65.6%
Health, Wellness and Fitness
25.8%
Consumer Goods
22.6%
Cosmetics
19.4%
Food & Beverages
6.5%
Apparel & Fashion
6.5%
Other
19.4%
Discussions
Is Gupshup good?
1 Comment
SS
yes,Overall experience is satisfactoryRead more
Gupshup has no more discussions with answers
LimeChat has no discussions with answers
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