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# Gupshup vs LimeChat Comparison - What are their main differences?

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GupshupLimeChat[+ Add Product](#)

Reviews

**Gupshup** [

4.4/5(67)

](https://www.g2.com/products/gupshup/reviews#reviews)

**LimeChat** [

4.6/5(31)

](https://www.g2.com/products/limechat/reviews#reviews)

Pricing

**Gupshup**
No pricing available

**LimeChat**
No pricing available

**Pricing Insights**
from reviews

Time to Implement

**Gupshup**
1 month

Based on 6 responses

**LimeChat**
1 month

Based on 8 responses

Return on Investment

**Gupshup**
9 months

Based on 9 responses

**LimeChat**
Not enough reviews yet

Perceived Cost

**Gupshup**
$$$$$

**LimeChat**
Not enough reviews yet

Average Discount

**Gupshup**
15%

**LimeChat**
Not enough reviews yet

 ![Gupshup](https://images.g2crowd.com/uploads/product/hd_favicon/9eed5b28a871b357ed42dbe65468234f/gupshup.svg "Gupshup")

 ![LimeChat](https://images.g2crowd.com/uploads/product/hd_favicon/4e54a71cc2965df320fcc8c34cb89472/limechat.svg "LimeChat")

G2 offers free advice on this comparison.

Chat with an expert

How do we contact you?

 ![](/assets/advisor_router/text_message-df41c2977e57ce19bdccb768c56510d9fa9182b581f7903660ca57fd8634bf09.svg)Text Message

 ![](/assets/advisor_router/phone_call-c9171db19e0526ecaea5fcbe1122f2ba459d8ab314c830a23440e5a1a536d62f.svg)Phone Call

Who do you want to talk with?

 ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg)AI Agent

 ![](/assets/advisor_router/human-26a980d7eed0089d422337af1b2588329a59f3fec5a0eff6d1b43312553d4c7b.svg)Human

Pros & Cons

**Gupshup**
[
Ease of Use (26)
](https://www.g2.com/products/gupshup/reviews?filters%5Bsentiment_snippet%5D=1132588&qs=pros-and-cons#reviews)[
Customer Support (23)
](https://www.g2.com/products/gupshup/reviews?filters%5Bsentiment_snippet%5D=1133133&qs=pros-and-cons#reviews)[
Dashboard Issues (5)
](https://www.g2.com/products/gupshup/reviews?filters%5Bsentiment_snippet%5D=1132373&qs=pros-and-cons#reviews)[
Poor Customer Support (4)
](https://www.g2.com/products/gupshup/reviews?filters%5Bsentiment_snippet%5D=1130856&qs=pros-and-cons#reviews)

**LimeChat**
[
Customer Support (8)
](https://www.g2.com/products/limechat/reviews?filters%5Bsentiment_snippet%5D=1413261&qs=pros-and-cons#reviews)[
Features (8)
](https://www.g2.com/products/limechat/reviews?filters%5Bsentiment_snippet%5D=1414269&qs=pros-and-cons#reviews)[
Chatbot Issues (3)
](https://www.g2.com/products/limechat/reviews?filters%5Bsentiment_snippet%5D=1413189&qs=pros-and-cons#reviews)[
Software Bugs (3)
](https://www.g2.com/products/limechat/reviews?filters%5Bsentiment_snippet%5D=1412615&qs=pros-and-cons#reviews)

Integrations

**Gupshup**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_6b767338df58a3b0ccd60e0f9434b5b7/clevertap.png "Product Avatar Image")

CleverTap

](https://www.g2.com/products/clevertap/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_74390118cdf58a60fb81adaaefdb6287/hubspot-marketing-hub.png "Product Avatar Image")

HubSpot Marketing Hub

](https://www.g2.com/products/hubspot-marketing-hub/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_da59683d960369b2c21858be7ecf7d03/kapture-cx.png "Product Avatar Image")

Kapture CX

](https://www.g2.com/products/kapture-cx/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_0864c27fe20b07ec3ed3d780e010ea02/laravel.jpg "Product Avatar Image")

Laravel

](https://www.g2.com/products/laravel/reviews)[
View all
](https://www.g2.com/products/gupshup/integrations)

**LimeChat**
Not enough data

Screenshots

**Gupshup**
 ![Gupshup screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1368553/Screenshot-2024-04-03-at-12.38.57-PM.png)

**LimeChat**
 ![LimeChat screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1238348/Shopify-again-1-_1_.jpg)

Ratings

Meets Requirements

**Gupshup**

8.9

8.959

**LimeChat**

8.7

8.723

Ease of Use

**Gupshup**

8.8

8.860

**LimeChat**

8.6

8.624

Ease of Setup

**Gupshup**

8.8

8.842

**LimeChat**

8.5

8.514

Ease of Admin

**Gupshup**

8.1

8.122

**LimeChat**

8.6

8.614

Quality of Support

**Gupshup**

8.4

8.459

**LimeChat**

9.4

9.424

Has the product been a good partner in doing business?

**Gupshup**

8.7

8.722

**LimeChat**

9.0

9.014

Product Direction (% positive)

**Gupshup**

8.8

8.857

**LimeChat**

9.5

9.523

Features

Conversational Marketing[Hide 68 FeaturesShow 68 Features](javascript:void(0);)

7.7

25

8.4

13

Messenger

Sequencing

8.8(won by 0.3)

20

8.5

8

AI

7.1

19

8.5(won by 1.4)

11

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Video Chat

7.6

20

8.8(won by 1.2)

13

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Customization Interface

7.9

19

8.8(won by 0.9)

11

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Generative AI

Not enough data

Not enough data

Channels

Social Media Integration

7.3

18

8.5(won by 1.2)

8

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Website

7.3

20

8.8(won by 1.5)

11

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Text Message (SMS)

8.5(won by 1.5)

19

 (There is a greater than 0.5 difference between this product's rating and its competitors)

7.0

5

Other

7.2

16

7.8(won by 0.6)

6

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Voice Assistants

6.8(won by default)

17

Not enough data

Multi-Channel Marketing

Not enough data

Not enough data

Customers

Audience Targeting

8.1

17

8.6(won by 0.5)

11

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Profiles

7.7

18

8.8(won by 1.1)

10

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Analytics

7.8

19

8.1(won by 0.3)

12

Lead Gathering

7.6

17

8.5(won by 0.9)

8

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Sales Conversion

7.5

17

8.2(won by 0.7)

13

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Customer Service Analytics

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Agentic AI - Conversational Marketing

Autonomous Task Execution

Not enough data

Not enough data

Multi-step Planning

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Additional Functionality

Customizable Fields

Not enough data

Not enough data

API

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Lead Nurturing

Not enough data

Not enough data

Human Handover

Not enough data

Not enough data

Lead Management

Not enough data

Not enough data

Product Recommendations

Not enough data

Not enough data

Customer Experience Management

Not enough data

Not enough data

SMS Messaging

Not enough data

Not enough data

Appointment Management

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Lead Distribution

Not enough data

Not enough data

Campaign Segmentation

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

A/B Testing

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Real-time Conversations

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Lead Qualification

Not enough data

Not enough data

Template Management

Not enough data

Not enough data

Autoresponders

Not enough data

Not enough data

Contact Database

Not enough data

Not enough data

Customer Segmentation

Not enough data

Not enough data

One-to-One Messaging

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Campaign Management

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Lead Capture

Not enough data

Not enough data

Appointment Scheduling

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Event Triggered Actions

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Group Messaging

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Customer Database

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Email Automation

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Engagement Tracking

Not enough data

Not enough data

Conversational Support[Hide 10 FeaturesShow 10 Features](javascript:void(0);)

8.3

15

8.7

7

Conversational Platform

Personalization

8.6(tied score)

12

8.6(tied score)

6

Omnichannel

8.5

10

8.9(won by 0.4)

6

Contextual Engagement

8.5

11

9.0(won by 0.5)

5

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Proactive Engagement

9.1(won by 0.4)

11

8.7

5

Support Automation

Seamless Escalation

8.6(won by 0.5)

12

 (There is a greater than 0.5 difference between this product's rating and its competitors)

8.1

7

Transcripts

8.2

10

8.3(won by 0.1)

5

Self-Serve Support

8.5

11

9.0(won by 0.5)

7

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Intelligent Routing

8.9(won by default)

11

Not enough data

Generative AI

AI Text Generation

7.1(won by default)

7

Not enough data

AI Text Summarization

7.4(won by default)

7

Not enough data

Help Desk[Hide 74 FeaturesShow 74 Features](javascript:void(0);)

Not enough data

8.8

14

Ticket and Case Management

Ticket Creation User Experience

Not enough data

9.0(won by default)

8

Ticket Response User Experience

Not enough data

8.8(won by default)

8

Workflow

Not enough data

9.2(won by default)

8

Automated Response

Not enough data

9.0(won by default)

8

Service Level Agreement (SLA) Management

Not enough data

8.6(won by default)

7

Ticket Collaboration

Not enough data

8.3(won by default)

9

Customer/Contact Database

Not enough data

8.5(won by default)

9

Attachments/Screencasts

Not enough data

Feature Not Available

Workflow Management

Not enough data

Not enough data

Knowledge Base Management

Not enough data

Not enough data

Ticket Management

Not enough data

Not enough data

Call Center Management

Not enough data

Not enough data

Queue Management

Not enough data

Not enough data

Inbox Management

Not enough data

Not enough data

Support Ticket Management

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Generative AI

AI Text Generation

Not enough data

Not enough data

AI Text Summarization

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Agentic AI - Help Desk

Autonomous Task Execution

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Communication Channels

Customer Portal

Not enough data

9.1(won by default)

9

Email to Case

Not enough data

9.0(won by default)

7

Live Chat Support

Not enough data

8.3(won by default)

9

Social Media Integration

Not enough data

9.4(won by default)

8

Voice

Not enough data

Not enough data

Video Chat

Not enough data

Not enough data

Platform

Mobile User Support

Not enough data

7.9(won by default)

7

Customization 

Not enough data

8.5(won by default)

12

User, Role, and Access Management

Not enough data

9.1(won by default)

9

Third-Party Integrations

Not enough data

9.1(won by default)

9

Reporting

Not enough data

8.8(won by default)

8

Activity Dashboard

Not enough data

8.7(won by default)

9

Mobile Access

Not enough data

Not enough data

Additional Functionality

Automated Routing

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Autoresponders

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Gamification

Not enough data

Not enough data

Conversation Intelligence

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Key Performance Indicators

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Voice Recognition

Not enough data

Not enough data

Live Chat

Not enough data

Not enough data

Task Automation

Not enough data

Not enough data

IVR

Not enough data

Not enough data

Language Detection

Not enough data

Not enough data

Multiple Data Sources

Not enough data

Not enough data

Predictive Analytics

Not enough data

Not enough data

API

Not enough data

Not enough data

Alerts/Escalation

Not enough data

Not enough data

Data Security

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Prioritization

Not enough data

Not enough data

Secure Data Storage

Not enough data

Not enough data

Macros/Templated Responses

Not enough data

Not enough data

Performance Metrics

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Mobile App

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Email Templates

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Automated Responses

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Personalization

Not enough data

Not enough data

Workflow Automation

Not enough data

Not enough data

Customer Communications Management[Hide 45 FeaturesShow 45 Features](javascript:void(0);)

Not enough data

8.5

6

Channels

Multi-Channel Coverage

Not enough data

9.4(won by default)

6

Open Listening

Not enough data

Not enough data

Physical Media

Not enough data

Feature Not Available

Design

Create Content

Not enough data

7.7(won by default)

5

Personalization

Not enough data

8.3(won by default)

5

Communications Strategy Development

Not enough data

Not enough data

Inbound Identification

Not enough data

Not enough data

Regulatory Compliance

Not enough data

Not enough data

Batch Communications

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

On-Demand Communications

Not enough data

Not enough data

Interactive Content

Not enough data

Not enough data

Generative AI

AI Text Generation

Not enough data

Not enough data

AI Text Summarization

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Additional Functionality

Chat/Messaging

Not enough data

Not enough data

Customer Database

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Call Recording

Not enough data

Not enough data

Autoresponders

Not enough data

Not enough data

IVR

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Template Management

Not enough data

Not enough data

SMS Messaging

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Knowledge Base Management

Not enough data

Not enough data

Compliance Management

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Social Media Integration

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Customer History

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Video Support

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Inbox Management

Not enough data

Not enough data

API

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Feedback Management

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Chatbots[Hide 42 FeaturesShow 42 Features](javascript:void(0);)

Not enough data

8.2

13

Responses

Customization

Not enough data

8.8(won by default)

12

Control

Not enough data

8.5(won by default)

12

Route To Human

Not enough data

8.3(won by default)

12

Menu bars

Not enough data

8.7(won by default)

10

Drip sequences

Not enough data

8.0(won by default)

9

Platform

Live chat

Not enough data

8.3(won by default)

11

Integrations

Not enough data

8.8(won by default)

10

Branding

Not enough data

8.6(won by default)

12

Analytics

Not enough data

7.6(won by default)

12

A/B testing

Not enough data

7.0(won by default)

9

Role-based access

Not enough data

8.2(won by default)

12

Collection of information

Not enough data

8.1(won by default)

12

Augmented Analytics

Not enough data

Not enough data

Proactive Chat

Not enough data

Not enough data

Generative AI

AI Text Generation

Not enough data

Not enough data

AI Text Summarization

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Additional Functionality

Customer Surveys

Not enough data

Not enough data

Lead Qualification

Not enough data

Not enough data

Transcripts/Chat History

Not enough data

Not enough data

Language Detection

Not enough data

Not enough data

Pre-Configured Bot

Not enough data

Not enough data

Lead Capture

Not enough data

Not enough data

Code-free Development

Not enough data

Not enough data

Natural Language Processing

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

For Sales/Marketing

Not enough data

Not enough data

Contextual Guidance

Not enough data

Not enough data

Automated Responses

Not enough data

Not enough data

Customer Support

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Intent Recognition

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Customer Experience Management

Not enough data

Not enough data

Query Suggestions

Not enough data

Not enough data

Transfers/Routing

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Canned Responses

Not enough data

Not enough data

AI/Machine Learning

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Automated Routing

Not enough data

Not enough data

Workflow Automation

Not enough data

Not enough data

Bot Platforms[Hide 19 FeaturesShow 19 Features](javascript:void(0);)

7.9

15

Not enough data

Generative AI

AI Text Generation

7.0(won by default)

11

Not enough data

AI Text Summarization

7.4(won by default)

11

Not enough data

Bot Development & Deployment - Bot Platforms

Pre-Built Conversation Templates

Not enough data

Not enough data

Visual Flow Builder

Not enough data

Not enough data

Multi-Channel Deployment

Not enough data

Not enough data

Bot Maintenance & Version Control

Not enough data

Not enough data

Agentic AI - Bot Platforms

Autonomous Task Execution

7.5(won by default)

6

Not enough data

Cross-system Integration

9.4(won by default)

6

Not enough data

Natural Language Interaction

8.1(won by default)

6

Not enough data

Multi-step Planning

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

Conversation Intelligence - Bot Platforms

Natural Language Understanding

Not enough data

Not enough data

Multilingual Support

Not enough data

Not enough data

Voice Bot Support

Not enough data

Not enough data

Testing & Debugging - Bot Platforms

Bot Performance Analytics

Not enough data

Not enough data

Bot Testing & Simulation

Not enough data

Not enough data

Conversation Logs & Debugging

Not enough data

Not enough data

Live Chat[Hide 44 FeaturesShow 44 Features](javascript:void(0);)

Not enough data

8.2

14

Generative AI

AI Text Generation

Not enough data

Not enough data

AI Text Summarization

Not enough data

Not enough data

AI Text-to-Speech

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Communication

Pop-up Chat

Not enough data

8.1(won by default)

8

Notifications

Not enough data

8.3(won by default)

9

In-App Messaging

Not enough data

8.3(won by default)

6

Targeted Emails

Not enough data

Feature Not Available

Co-Browsing

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Real-time Consumer-facing Chat

Not enough data

Not enough data

 Internal Use

Customization 

Not enough data

8.5(won by default)

12

Conversation Archiving

Not enough data

8.1(won by default)

8

Lead Development

Not enough data

8.1(won by default)

9

Knowledge Base

Not enough data

8.2(won by default)

10

Team Inbox 

Not enough data

7.9(won by default)

8

Customer Profiles

Not enough data

8.3(won by default)

10

Additional Functionality

Real-Time Analytics

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

API

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Canned Responses

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Transfers/Routing

Not enough data

Not enough data

Geotargeting

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Transcripts/Chat History

Not enough data

Not enough data

Document Storage

Not enough data

Not enough data

Screen Sharing

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Autoresponders

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Offline Form

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Support Ticket Management

Not enough data

Not enough data

File Sharing

Not enough data

Not enough data

Customer Self-Service[Hide 17 FeaturesShow 17 Features](javascript:void(0);)

Not enough data

8.0

5

Generative AI

AI Text Summarization

Not enough data

Not enough data

Self-Service Experience

Knowledge Base

Not enough data

Not enough data

Searchable Articles

Not enough data

Not enough data

Community Forums

Not enough data

Not enough data

Mobile Optimization

Not enough data

Not enough data

Personalization

Not enough data

Not enough data

Self-Service Platform

Integrations

Not enough data

8.0(won by default)

5

Branding

Not enough data

Not enough data

Automation

Not enough data

Not enough data

Artificial Intelligence

Not enough data

Not enough data

Agentic AI - Customer Self-Service

Autonomous Task Execution

Not enough data

Not enough data

Multi-step Planning

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

WhatsApp Marketing[Hide 10 FeaturesShow 10 Features](javascript:void(0);)

9.3

17

Not enough data

WhatsApp Messaging - WhatsApp Marketing

Transactional Messages

9.4(won by default)

13

Not enough data

Bulk WhatsApp Messaging

9.6(won by default)

14

Not enough data

Conversational Messaging

9.4(won by default)

12

Not enough data

Personalization

9.4(won by default)

12

Not enough data

Promotional Messages

9.2(won by default)

12

Not enough data

Automated Replies

9.5(won by default)

13

Not enough data

WhatsApp Business Platform - WhatsApp Marketing

Segmentation

9.1(won by default)

11

Not enough data

API Integration

9.6(won by default)

12

Not enough data

WhatsApp Commerce

8.6(won by default)

12

Not enough data

Analytics

8.8(won by default)

12

Not enough data

Show 6 feature categories with incomplete data

Artificial Intelligence[Hide 37 FeaturesShow 37 Features](javascript:void(0);)

Not enough data

Not enough data

Additional Functionality

Tagging

Not enough data

Not enough data

Natural Language Processing

Not enough data

Not enough data

Data Extraction

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Predictive Analytics

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Speech Recognition

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Data Storage Management

Not enough data

Not enough data

Virtual Personal Assistant (VPA)

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Customer Segmentation

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

For eCommerce

Not enough data

Not enough data

Role-Based Permissions

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

API

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

Trend Analysis

Not enough data

Not enough data

Machine Learning

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Alerts/Escalation

Not enough data

Not enough data

Performance Metrics

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Mobile App

Not enough data

Not enough data

Multiple Data Sources

Not enough data

Not enough data

For Sales Teams/Organizations

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Workflow Automation

Not enough data

Not enough data

AI Customer Support Agents[Hide 36 FeaturesShow 36 Features](javascript:void(0);)

Not enough data

Not enough data

Dashboard

Dashboard

Not enough data

Not enough data

Speech Recognition

Speech Recognition

Not enough data

Not enough data

Compliance Management

Compliance Management

Not enough data

Not enough data

Autonomous Task Execution

Autonomous Task Execution

Not enough data

Not enough data

Sentiment Analysis

Sentiment Analysis

Not enough data

Not enough data

Data Security

Data Security

Not enough data

Not enough data

Third-Party Integration

Third-Party Integration

Not enough data

Not enough data

Human-in-the-loop (HITL)

Human-in-the-loop (HITL)

Not enough data

Not enough data

Agentic Task Execution

Agentic Task Execution

Not enough data

Not enough data

Natural Language Processing

Natural Language Processing

Not enough data

Not enough data

Conversational AI

Conversational AI

Not enough data

Not enough data

Performance Metrics

Performance Metrics

Not enough data

Not enough data

Interaction Tracking

Interaction Tracking

Not enough data

Not enough data

Knowledge Base Management

Knowledge Base Management

Not enough data

Not enough data

CRM Integration

CRM Integration

Not enough data

Not enough data

Inquiry Routing

Inquiry Routing

Not enough data

Not enough data

Contextual Guidance

Contextual Guidance

Not enough data

Not enough data

Communications Management

Communications Management

Not enough data

Not enough data

Proactive Chat

Proactive Chat

Not enough data

Not enough data

Ticket Management

Ticket Management

Not enough data

Not enough data

Customer Query Resolution - AI Customer Support Agents

Automated Ticket Resolution

Not enough data

Not enough data

Contextual Response Generation

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Knowledge Base Utilization

Not enough data

Not enough data

Multilingual Support

Not enough data

Not enough data

Customer Interaction Automation - AI Customer Support Agents

Proactive Customer Outreach

Not enough data

Not enough data

Feedback Collection

Not enough data

Not enough data

Escalation Handling

Not enough data

Not enough data

Workflow Optimization

Not enough data

Not enough data

Automation

Customer Interaction Automation

Not enough data

Not enough data

Feedback Collection

Not enough data

Not enough data

Document Processing

Not enough data

Not enough data

Autonomy

Independent Decision Making

Not enough data

Not enough data

Adaptive Responses

Not enough data

Not enough data

Task Execution

Not enough data

Not enough data

Problem Solving

Not enough data

Not enough data

AI Agents For Business Operations[Hide 76 FeaturesShow 76 Features](javascript:void(0);)

Not enough data

Not enough data

Responses

Personalization

Not enough data

Not enough data

Route To Human

Not enough data

Not enough data

Natural Language Understanding (NLU)

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Automation - AI Agents

Sales Follow-Up

Not enough data

Not enough data

Customer Interaction Automation

Not enough data

Not enough data

Lead Generation

Not enough data

Not enough data

Document Processing

Not enough data

Not enough data

Feedback Collection

Not enough data

Not enough data

Natural Language Processing

Not enough data

Not enough data

Simulation and Scenario Generation

Not enough data

Not enough data

Platform

Conversation Editor

Not enough data

Not enough data

Integration

Not enough data

Not enough data

Human-In-The-Loop

Not enough data

Not enough data

Drag & Drop Editor

Not enough data

Not enough data

Human-in-the-loop (HITL)

Not enough data

Not enough data

Autonomy - AI Agents

Independent Decision Making

Not enough data

Not enough data

Adaptive Responses

Not enough data

Not enough data

Task Execution

Not enough data

Not enough data

Problem Solving

Not enough data

Not enough data

Generative AI

AI Text Generation

Not enough data

Feature Not Available

AI Text Summarization

Not enough data

Feature Not Available

Additional Functionality

Agent Collaboration

Not enough data

Not enough data

Data Governance

Not enough data

Not enough data

Prompt Engineering

Not enough data

Not enough data

Feedback Management

Not enough data

Not enough data

For No-Code Development

Not enough data

Not enough data

Version Control

Not enough data

Not enough data

Role-Based Permissions

Not enough data

Not enough data

Dynamic Modeling

Not enough data

Not enough data

API

Not enough data

Not enough data

Memory Management

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

Scalability

Not enough data

Not enough data

Cost Management

Not enough data

Not enough data

Scheduling

Not enough data

Not enough data

Natural Language Interface

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Multiple LLM Models

Not enough data

Not enough data

Integration Management

Not enough data

Not enough data

Customizable Frameworks

Not enough data

Not enough data

Pre-built Templates

Not enough data

Not enough data

Analytics

Not enough data

Not enough data

Intent Recognition

Not enough data

Not enough data

Contextual Guidance

Not enough data

Not enough data

Rules-Based Workflow

Not enough data

Not enough data

Attended Automation

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

For Sales/Marketing

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Business Process Automation

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Deep Learning

Not enough data

Not enough data

Code-free Development

Not enough data

Not enough data

Compliance Management

Not enough data

Not enough data

Automated Responses

Not enough data

Not enough data

Knowledge Management

Not enough data

Not enough data

Transfers/Routing

Not enough data

Not enough data

Personalization

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Customer Experience Management

Not enough data

Not enough data

Virtual Personal Assistant (VPA)

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Speech Recognition

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Customer Engagement

Not enough data

Not enough data

AI/Machine Learning

Not enough data

Not enough data

Configurable Workflow

Not enough data

Not enough data

Unattended Automation

Not enough data

Not enough data

Conversation Intelligence

Not enough data

Not enough data

Workflow Automation

Not enough data

Not enough data

Proactive Error Detection

Not enough data

Not enough data

Proactive Notification[Hide 8 FeaturesShow 8 Features](javascript:void(0);)

Not enough data

Not enough data

Messaging Channels

SMS Messaging

Not enough data

Not enough data

Email

Not enough data

Not enough data

Voice Messaging

Not enough data

Not enough data

Two way messaging

Not enough data

Not enough data

Administration

Scheduling

Not enough data

Not enough data

Triggered Notifications

Not enough data

Not enough data

Segmentation

Not enough data

Not enough data

Integrations

Not enough data

Not enough data

Conversational Commerce Platforms[Hide 11 FeaturesShow 11 Features](javascript:void(0);)

Not enough data

Not enough data

Conversational AI - Conversational Commerce Platforms

AI chatbots

Not enough data

Not enough data

Messaging and Notifications

Not enough data

Not enough data

AI agents 

Not enough data

Not enough data

Voice assistants

Not enough data

Not enough data

Communication apps

Not enough data

Not enough data

Platform integration - Conversational Commerce Platforms

Ecommerce stores

Not enough data

Not enough data

Sales channels

Not enough data

Not enough data

Payment Platform

Not enough data

Not enough data

Internal tools

Not enough data

Not enough data

Analytics and Reporting - Conversational Commerce Platforms

Conversational analytics

Not enough data

Not enough data

Advance reporting

Not enough data

Not enough data

AI Agents[Hide 7 FeaturesShow 7 Features](javascript:void(0);)

Not enough data

Not enough data

Agentic AI - AI Agents

Autonomous Task Execution

Not enough data

Not enough data

Multi-step Planning

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

User Insights

Reviewers' Company Size

[![Gupshup](https://images.g2crowd.com/uploads/product/hd_favicon/9eed5b28a871b357ed42dbe65468234f/gupshup.svg "Gupshup")](https://www.g2.com/products/gupshup/reviews)

Gupshup

Small-Business(50 or fewer emp.)

24.2%

Mid-Market(51-1000 emp.)

45.5%

Enterprise(\> 1000 emp.)

30.3%

[![LimeChat](https://images.g2crowd.com/uploads/product/hd_favicon/4e54a71cc2965df320fcc8c34cb89472/limechat.svg "LimeChat")](https://www.g2.com/products/limechat/reviews)

LimeChat

Small-Business(50 or fewer emp.)

61.3%

Mid-Market(51-1000 emp.)

38.7%

Enterprise(\> 1000 emp.)

0%

Small-Business

(50 or fewer emp.)

24.2%

61.3%

Mid-Market

(51-1000 emp.)

45.5%

38.7%

Enterprise

(\> 1000 emp.)

30.3%

0%

Reviewers' Industry

[![Gupshup](https://images.g2crowd.com/uploads/product/hd_favicon/9eed5b28a871b357ed42dbe65468234f/gupshup.svg "Gupshup")](https://www.g2.com/products/gupshup/reviews)
Gupshup

Financial Services

7.6%

Automotive

7.6%

Computer Software

7.6%

Marketing and Advertising

6.1%

Insurance

6.1%

Other

65.2%

[![LimeChat](https://images.g2crowd.com/uploads/product/hd_favicon/4e54a71cc2965df320fcc8c34cb89472/limechat.svg "LimeChat")](https://www.g2.com/products/limechat/reviews)
LimeChat

Health, Wellness and Fitness

25.8%

Consumer Goods

22.6%

Cosmetics

19.4%

Food & Beverages

6.5%

Apparel & Fashion

6.5%

Other

19.4%

Alternatives

**Gupshup Alternatives**

 ![Wati](https://images.g2crowd.com/uploads/product/hd_favicon/1e61e7f92ca8c086d788d836910a4dff/wati.svg "Wati")

[
Wati
](/products/wati/reviews)

 ![Freshchat](https://images.g2crowd.com/uploads/product/hd_favicon/11816ec7e2663eb06b74cbab32900fda/freshworks-freshchat.svg "Freshchat")

[
FreshChat
](/products/freshworks-freshchat/reviews)

 ![Twilio](https://images.g2crowd.com/uploads/product/hd_favicon/1487565692/twilio.svg "Twilio")

[
Twilio
](/products/twilio/reviews)

 ![Plivo](https://images.g2crowd.com/uploads/product/hd_favicon/0219be4caa38f6525d39454d85265b89/plivo.svg "Plivo")

[
Plivo
](/products/plivo/reviews)

**LimeChat Alternatives**

 ![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk")

[
Freshdesk
](/products/freshdesk/reviews)

 ![Zoho Desk](https://images.g2crowd.com/uploads/product/hd_favicon/a802fffb70d9aa2eac634f166fa8b824/zoho-desk.svg "Zoho Desk")

[
Zoho Desk
](/products/zoho-desk/reviews)

 ![Freshchat](https://images.g2crowd.com/uploads/product/hd_favicon/11816ec7e2663eb06b74cbab32900fda/freshworks-freshchat.svg "Freshchat")

[
FreshChat
](/products/freshworks-freshchat/reviews)

 ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin")

[
Fin
](/products/fin/reviews)

## Gupshup vs LimeChat

When assessing the two solutions, reviewers found Gupshup easier to use and set up. However, LimeChat is easier to administer. Reviewers also preferred doing business with LimeChat overall.

- Reviewers felt that Gupshup meets the needs of their business better than LimeChat.
- When comparing quality of ongoing product support, reviewers felt that LimeChat is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of LimeChat over Gupshup.