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At a Glance
Market Segments
Mid-Market (45.3% of reviews)
Small-Business (61.3% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Gupshup
Star Rating
(65)4.4 out of 5
Market Segments
Mid-Market (45.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about GupshupLimeChat
Star Rating
(31)4.6 out of 5
Market Segments
Small-Business (61.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about LimeChatSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Gupshup excels in multi-channel coverage with a score of 9.4, allowing businesses to engage customers across various platforms seamlessly. In contrast, LimeChat, while strong, scores lower at 8.3 for social media integration, indicating a potential gap in comprehensive channel support.
- Reviewers mention that LimeChat shines in its quality of support, achieving a score of 9.3, which is significantly higher than Gupshup's 8.4. This suggests that users may find LimeChat more responsive and helpful when issues arise.
- G2 users highlight Gupshup's ticket creation user experience with a score of 9.0, indicating a smooth process for managing customer inquiries. However, LimeChat's ticket response user experience is rated slightly lower at 8.8, suggesting that while both are effective, Gupshup may offer a more streamlined initial interaction.
- Users on G2 report that LimeChat's customization interface is rated highly at 8.7, making it easier for businesses to tailor their chat solutions. Gupshup, with a score of 7.4, may not provide the same level of flexibility, which could be a deciding factor for companies needing specific customizations.
- Reviewers mention that LimeChat's proactive engagement features score 8.7, indicating a strong capability to initiate conversations with users. Gupshup, while effective, scores slightly lower at 9.0, suggesting that it may not be as robust in this area, which could impact user engagement strategies.
- Users say that Gupshup's ease of integration is rated at 8.5, making it a favorable choice for businesses looking to connect with existing systems. LimeChat, with a score of 8.0, may present slightly more challenges in this area, which could affect implementation timelines.
Pricing
Entry-Level Pricing
Gupshup
No pricing availableLimeChat
No pricing availableFree Trial
Gupshup
No trial information availableLimeChat
No trial information availableRatings
Meets Requirements
8.8
57
8.7
23
Ease of Use
8.7
58
8.6
24
Ease of Setup
8.8
40
8.5
14
Ease of Admin
8.1
22
8.6
14
Quality of Support
8.5
57
9.4
24
Has the product been a good partner in doing business?
8.7
22
9.0
14
Product Direction (% positive)
8.8
57
9.5
23
Features by Category
Ticket and Case Management
Not enough data
9.0
8
Not enough data
8.8
8
Not enough data
9.2
8
Not enough data
9.0
8
Not enough data
8.6
7
Not enough data
Feature Not Available
Not enough data
8.3
9
Not enough data
8.5
9
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
9.1
9
Not enough data
9.0
7
Not enough data
8.3
9
Not enough data
9.4
8
Not enough data
Not enough data
Platform
Not enough data
7.9
7
Not enough data
8.5
12
Not enough data
9.1
9
Not enough data
9.1
9
Not enough data
8.8
8
Not enough data
8.7
9
Messenger
8.6
22
8.5
8
7.2
21
8.5
11
7.5
21
8.8
13
7.9
21
8.8
11
Channels
7.3
20
8.5
8
7.3
22
8.8
11
8.5
21
7.0
5
6.9
19
Not enough data
7.2
18
7.8
6
Customers
8.2
19
8.6
11
7.8
20
8.8
10
7.9
21
8.1
12
7.7
19
8.5
8
7.6
19
8.2
13
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
9.4
6
Not enough data
Not enough data
Not enough data
Feature Not Available
Design
Not enough data
Not enough data
Not enough data
7.7
5
Not enough data
8.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Responses
Not enough data
8.8
12
Not enough data
8.5
12
Not enough data
8.3
12
Not enough data
8.7
10
Not enough data
8.0
9
Platform
Not enough data
8.3
11
Not enough data
8.8
10
Not enough data
8.6
12
Not enough data
7.6
12
Not enough data
7.0
9
Not enough data
8.2
12
Not enough data
8.1
12
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
8.6
13
8.6
6
8.5
11
8.9
6
8.5
12
9.0
5
9.0
12
8.7
5
Support Automation
8.8
12
Not enough data
8.6
13
8.1
7
8.0
11
8.3
5
8.5
12
9.0
7
Generative AI
6.9
8
Not enough data
7.1
8
Not enough data
Messaging Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.0
11
Not enough data
7.4
11
Not enough data
Agentic AI - Bot Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
8.1
8
Not enough data
8.3
9
Not enough data
Feature Not Available
Not enough data
8.3
6
Not enough data
Not enough data
Internal Use
Not enough data
8.5
12
Not enough data
8.1
8
Not enough data
8.1
9
Not enough data
8.2
10
Not enough data
7.9
8
Not enough data
8.3
10
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
8.0
5
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
WhatsApp Messaging - WhatsApp Marketing
9.3
14
Not enough data
9.4
14
Not enough data
9.3
14
Not enough data
9.3
14
Not enough data
9.0
14
Not enough data
9.4
14
Not enough data
WhatsApp Business Platform - WhatsApp Marketing
9.0
13
Not enough data
9.4
13
Not enough data
8.5
13
Not enough data
8.6
13
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Gupshup and LimeChat are categorized as Conversational Marketing and Conversational Support
Unique Categories
Gupshup is categorized as Bot Platforms and WhatsApp Marketing
Reviews
Reviewers' Company Size
Gupshup
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
LimeChat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
7.8%
Computer Software
7.8%
Marketing and Advertising
6.3%
Insurance
6.3%
Automotive
6.3%
Other
65.6%
Health, Wellness and Fitness
25.8%
Consumer Goods
22.6%
Cosmetics
19.4%
Food & Beverages
6.5%
Apparel & Fashion
6.5%
Other
19.4%
Discussions
Is Gupshup good?
1 Comment
SS
yes,Overall experience is satisfactoryRead more
Gupshup has no more discussions with answers
LimeChat has no discussions with answers
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