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Compare Interakt and LimeChat 
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At a Glance
Market Segments
Small-Business (70.5% of reviews)
Small-Business (61.3% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Interakt
Star Rating
(64)4.5 out of 5
Market Segments
Small-Business (70.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about InteraktLimeChat
Star Rating
(31)4.6 out of 5
Market Segments
Small-Business (61.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about LimeChatSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that LimeChat excels in multi-channel coverage with a score of 9.4, allowing businesses to engage customers across various platforms seamlessly, while Interakt's score of 8.3 indicates it may not offer the same breadth of channel integration.
- Reviewers mention that LimeChat's ticket creation user experience is rated at 9.0, highlighting its intuitive interface, whereas Interakt's ticket response user experience is slightly lower at 8.8, suggesting room for improvement in handling responses.
- G2 users note that LimeChat's quality of support is rated highly at 9.3, with many praising the responsiveness and helpfulness of the support team, while Interakt's score of 9.1, although still strong, indicates a slight edge for LimeChat in this area.
- Users on G2 highlight that LimeChat's ease of setup is rated at 8.3, which some find less straightforward compared to Interakt's impressive score of 9.0, suggesting that new users may find Interakt easier to implement.
- Reviewers say that LimeChat's product direction is rated at 9.5, indicating a strong positive outlook for future updates and features, while Interakt's score of 8.7 suggests it may not be perceived as favorably in terms of future development.
- Users report that LimeChat's customization interface scores 8.7, allowing for significant personalization options, while Interakt's score of 7.9 indicates it may offer fewer customization features, which could limit user flexibility.
Pricing
Entry-Level Pricing
Interakt
No pricing availableLimeChat
No pricing availableFree Trial
Interakt
No trial information availableLimeChat
No trial information availableRatings
Meets Requirements
8.9
40
8.7
23
Ease of Use
8.7
40
8.6
24
Ease of Setup
9.0
27
8.5
14
Ease of Admin
9.1
24
8.6
14
Quality of Support
9.1
40
9.4
24
Has the product been a good partner in doing business?
9.2
25
9.0
14
Product Direction (% positive)
8.7
36
9.5
23
Features by Category
Ticket and Case Management
Not enough data
9.0
8
Not enough data
8.8
8
Not enough data
9.2
8
Not enough data
9.0
8
Not enough data
8.6
7
Not enough data
Feature Not Available
Not enough data
8.3
9
Not enough data
8.5
9
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
9.1
9
Not enough data
9.0
7
Not enough data
8.3
9
Not enough data
9.4
8
Not enough data
Not enough data
Platform
Not enough data
7.9
7
7.9
12
8.5
12
Not enough data
9.1
9
Not enough data
9.1
9
Not enough data
8.8
8
Not enough data
8.7
9
Messenger
Not enough data
8.5
8
Not enough data
8.5
11
Not enough data
8.8
13
Not enough data
8.8
11
Channels
Not enough data
8.5
8
Not enough data
8.8
11
Not enough data
7.0
5
Not enough data
Not enough data
Not enough data
7.8
6
Customers
Not enough data
8.6
11
Not enough data
8.8
10
Not enough data
8.1
12
Not enough data
8.5
8
Not enough data
8.2
13
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
8.3
17
9.4
6
8.3
15
Not enough data
7.4
14
Feature Not Available
Design
8.1
14
Not enough data
7.9
15
7.7
5
8.2
17
8.3
5
7.9
16
Not enough data
8.6
16
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Responses
Not enough data
8.8
12
Not enough data
8.5
12
Not enough data
8.3
12
Not enough data
8.7
10
Not enough data
8.0
9
Platform
Not enough data
8.3
11
Not enough data
8.8
10
Not enough data
8.6
12
Not enough data
7.6
12
Not enough data
7.0
9
Not enough data
8.2
12
Not enough data
8.1
12
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
Not enough data
8.6
6
Not enough data
8.9
6
Not enough data
9.0
5
Not enough data
8.7
5
Support Automation
Not enough data
Not enough data
Not enough data
8.1
7
Not enough data
8.3
5
Not enough data
9.0
7
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Messaging Channels
6.3
5
Not enough data
6.4
7
Not enough data
6.4
6
Not enough data
8.0
9
Not enough data
Administration
8.3
11
Not enough data
9.5
10
Not enough data
8.0
9
Not enough data
8.6
11
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
8.0
11
8.1
8
8.5
12
8.3
9
6.3
9
Feature Not Available
8.3
10
8.3
6
7.4
7
Not enough data
Internal Use
7.9
12
8.5
12
7.7
11
8.1
8
8.6
11
8.1
9
7.5
10
8.2
10
8.5
11
7.9
8
8.6
12
8.3
10
Generative AI
Not enough data
Not enough data
Self-Service Experience
7.7
15
Not enough data
8.2
13
Not enough data
6.9
13
Not enough data
7.3
16
Not enough data
7.3
17
Not enough data
Self-Service Platform
7.9
15
Not enough data
8.8
16
Not enough data
6.8
14
Not enough data
8.3
16
8.0
5
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
6.3(won by default)
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
5.7(won by default)
5
Not enough data
5.7(won by default)
5
Not enough data
7.3(won by default)
5
Not enough data
6.7(won by default)
5
Not enough data
8.3(won by default)
5
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
8.0(won by default)
5
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Interakt and LimeChat are categorized as Customer Self-Service, Live Chat, Customer Communications Management, and Proactive Notification
Unique Categories
Interakt is categorized as Social Customer Service
LimeChat is categorized as Conversational Commerce Platforms, AI Customer Support Agents, AI Agents For Business Operations, Conversational Support, Conversational Marketing, Chatbots, and Help Desk
Reviews
Reviewers' Company Size
Interakt
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
LimeChat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Apparel & Fashion
14.5%
Retail
11.3%
Marketing and Advertising
9.7%
Information Technology and Services
6.5%
Food & Beverages
6.5%
Other
51.6%
Health, Wellness and Fitness
25.8%
Consumer Goods
22.6%
Cosmetics
19.4%
Food & Beverages
6.5%
Apparel & Fashion
6.5%
Other
19.4%
Discussions
Interakt has no discussions with answers
LimeChat has no discussions with answers
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