--- title: Lily AI Reviews meta_title: 'Lily AI Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Lily AI works for a business like yours. aggregate_rating: rating_value: 4.9 review_count: 4 scale: '5' date_modified: '2026-09-22' parent_category: name: E-Commerce url: https://www.g2.com/categories/e-commerce ---

Lily AI Reviews & Product Details

Lily AI Reviews (4)

Reviews

Lily AI Reviews (4)

4.9
4 reviews
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Verified User in Education Management
IE
Verified User in Education Management
Small-Business (50 or fewer emp.)
"Leaders in the Customer XP Space!"
4.5/5
What do you like best about Lily AI?

Lily AI is very helpful in accurately tagging items with product attributes that customers care about. Incredible partners to innovate with and are willing to think differently and experiment with customers to take Customer XP to another level. Successfully providing in-depth and detailed attributes to help internal teams with saving time on tagging. Review collected by and hosted on G2.com.

What do you dislike about Lily AI?

Not really! They have an amazing team which seeks customer feedback and come back with innovative solutions Review collected by and hosted on G2.com.

Verified User in Retail
UR
Verified User in Retail
Enterprise (> 1000 emp.)
"Enriching our on site search experience!"
5/5
What do you like best about Lily AI?

I truly appreciate the Lily team's can-do attitude and dedication to helping us improve our search experience for our customers. They have been extremely helpful in providing in-depth, detailed attributes that our team does not have the bandwidth tag. Review collected by and hosted on G2.com.

What do you dislike about Lily AI?

The downsides of working with LilyAI have been minimal. The Team has been very receptive to any feedback and have partnered closely with our team on process improvements. Review collected by and hosted on G2.com.

Verified User in Retail
UR
Verified User in Retail
Mid-Market (51-1000 emp.)
"Lily AI are incredible partners to level up your customer experience"
5/5
What do you like best about Lily AI?

Lily AI is very helpful with accurately tagging items with product attributes our customers care about. They are incredible partners to innovate with. I appreciate their willingness to think outside of the box and experiment with us to take our customer experience to the next level. Review collected by and hosted on G2.com.

What do you dislike about Lily AI?

There are very few downsides to working with LilyAI! They are very receptive to feedback and troubleshooting. Any issues that have come up, no matter how small, have been quickly solved. Review collected by and hosted on G2.com.

Verified User in Retail
ER
Verified User in Retail
Mid-Market (51-1000 emp.)
"Leader in the space!"
5/5
What do you like best about Lily AI?

Depth and accuracy of taxonomy after testing others they are the best. Review collected by and hosted on G2.com.

What do you dislike about Lily AI?

Taxonomy is proprietary so we can't use it outside of JOOR. Review collected by and hosted on G2.com.

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