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Lily AI Reviews & Product Details

Lily AI is a retail technology company helping brands drive discovery across every consumer touchpoint from paid channels like Google and Meta ads to organic surfaces (SEO, AEO, GEO), brand sites, social platforms, and marketplaces like Amazon & Walmart. Lily bridges the gap between merchant-speak and consumer-speak, tackling a multi-billion-dollar challenge by optimizing product content to reflect what shoppers care about and structuring it so machines can surface relevant options wherever people shop. Using LLMs, computer vision, and NLP, Lily enriches product data to align with shopper intent and meet the technical needs of search engines and AI platforms. This has enabled companies like Tapestry, Abercrombie & Fitch, Tory Burch, Fabletics, J.Crew, and Macy’s to achieve sales lifts of 5–22% in Google Ads alone, with gains across other channels. Lily ensures brands are found, chosen, and loved, delivering the right product in language that resonates with both people and machines.

Seller

Lily AI

Discussions

Lily AI Community

Languages Supported

English

Product Description

Lily AI is a female-founded retail AI company empowering retailers and brands by bridging the gap between merchant-speak and customer-speak. Leveraging generative AI, computer vision and machine learning, Lily AI enhances customer shopping experiences by injecting human-centered language throughout the retail technology ecosystem. Interoperable with eCommerce, marketplace, and product management platforms, Lily AI maximizes existing technology investments to deliver upwards of 9-figure revenue lift through improved product attribution and descriptions, enhanced discovery, and higher customer conversion. Learn more at www.lily.ai.

Overview by

Jay Hinman (VP of Marketing at Lily AI)

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Lily AI Media

Lily AI Demo - Lily AI customer intent platform

Lily AI turns qualitative product attributes into a universal mathematical language at a high volume with unprecedented accuracy. By using robust, AI-powered image recognition to extract product attributes, Lily allows retailers to configure 10x more attributes for each product - from fit to styl...

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Verified User in Education Management

Small-Business (50 or fewer emp.)

4/30/2024

"Leaders in the Customer XP Space!"

4.5/5

What do you like best about Lily AI?

Lily AI is very helpful in accurately tagging items with product attributes that customers care about. Incredible partners to innovate with and are willing to think differently and experiment with customers to take Customer XP to another level. Successfully providing in-depth and detailed attributes to help internal teams with saving time on tagging. Review collected by and hosted on G2.com.

What do you dislike about Lily AI?

Not really! They have an amazing team which seeks customer feedback and come back with innovative solutions Review collected by and hosted on G2.com.

UR

Verified User in Retail

Enterprise (> 1000 emp.)

4/7/2022

"Enriching our on site search experience!"

5/5

What do you like best about Lily AI?

I truly appreciate the Lily team's can-do attitude and dedication to helping us improve our search experience for our customers. They have been extremely helpful in providing in-depth, detailed attributes that our team does not have the bandwidth tag. Review collected by and hosted on G2.com.

What do you dislike about Lily AI?

The downsides of working with LilyAI have been minimal. The Team has been very receptive to any feedback and have partnered closely with our team on process improvements. Review collected by and hosted on G2.com.

Recommendations to others considering Lily AI:

Potential users of LilyAI should have a good understanding of their on site search behavior with an idea of what terms and attribution gaps they would like to address. Review collected by and hosted on G2.com.

What problems is Lily AI solving and how is that benefiting you?

The LilyAI team have been great business partners to work and learn with! Together we've run experiments that have allowed us to identify attributes that customers are interested in and therefore inform our decision-making process on attribution going forward. Review collected by and hosted on G2.com.

UR

Verified User in Retail

Mid-Market (51-1000 emp.)

3/30/2022

"Lily AI are incredible partners to level up your customer experience"

5/5

What do you like best about Lily AI?

Lily AI is very helpful with accurately tagging items with product attributes our customers care about. They are incredible partners to innovate with. I appreciate their willingness to think outside of the box and experiment with us to take our customer experience to the next level. Review collected by and hosted on G2.com.

What do you dislike about Lily AI?

There are very few downsides to working with LilyAI! They are very receptive to feedback and troubleshooting. Any issues that have come up, no matter how small, have been quickly solved. Review collected by and hosted on G2.com.