What do you like best about Lightspeed Retail?
Overall the product works pretty good for retail and service. Its quick and efficient. The out of the box reporting does the job but lacks a bit when it comes to deep diving. I havent found the ability to extract detailed csv files of my sales, line items and customers so I can alter the data in excel to pivot how I would like. From the few times we reached out to technical support, it seems good. The 1 point on the recommendation is due to the account management, I would almost not recommend this, its that bad. Review collected by and hosted on G2.com.
What do you dislike about Lightspeed Retail?
Account Management experience is horrible. Maybe this is because Im a small account, but honestly even for a small account it shouldn't be almost impossible to get a hold of my account manager. You can call and call and call, leave voicemails, email and never get a reply. If you're creative and persistant, eventually you will get them. In one case, I couldnt reach anyone so I called the billing/ collections team to have them open a urgent communication to my account manager. After a few days, I got a call. This time around, I had to reach out to Sales, to have them route me to a fill in account manager to re-instate my account. Also to note, make sure if you're promised any discounts, you get them in writing. When I had the issue with my first account manager, it was because of the massive price increase Lightspeed had around 1 year ago. After tons of stress and finally getting in touch with her via billing/ collections, I was promised a $30 monthly discount, guess what I never got it.
Also with the Lightspeed lending, I took one loan from them, everything worked out well. Then the second time around, the rep got in a sense upset when I told him I couldnt justify the rate to lending, that the interest was too high. His tone changed and response was,"I don't see what the issue is", like he was trying to pressure me into taking the loan. I found it extremely unprofessional, so I never used the service again.
All in all, product is not bad, it gets the job done, but if you have any issues with your account, this is another story. Its enough of a nuisance for me to sit here and give Lightspeed a low score. This is a honest review, so if you're a business that needs to connect with your account manager after setup, you may want to take my review into consideration. Review collected by and hosted on G2.com.
