--- title: Klearcom Platform Reviews meta_title: 'Klearcom Platform Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Klearcom Platform works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 1 scale: '5' date_modified: '2025-10-31' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Klearcom Platform Reviews **Vendor:** Klearcom **Category:** [Speech Analytics Software](https://www.g2.com/categories/speech-analytics) **Average Rating:** 4.5/5.0 **Total Reviews:** 1 ## About Klearcom Platform Klearcom has developed a non-intrusive SaaS platform that ensures multinational contact centers are the first to know about issues with their domestic speech-based IVRs, pinpointing root causes in real-time. Klearcom helps avoid customer outages in over 96+ countries. Our AI platform rapidly detects and addresses problems, analyzing the full customer call path, benchmarking performance, and alerting on every issue. Using machine learning, automatic speech recognition, and audio fingerprinting, we provide a holistic view of the call from customer to agent with a single test, which is highly attractive to our enterprise customers. We enable our customers to benchmark local performance in over 96+ countries, revealing blind spots in domestic IVR performance and enhancing the global customer experience one conversation at a time. Key platform advantages include measuring audio quality at each call stage, IVR/speech bot testing in 96+ countries, and speech intent testing in 40+ languages. For example, when a user says a drug name on a Pfizer IVR in Japanese, our platform ensures the speechbot understands the intent and transfers the call correctly. The biggest advantage is that our platform requires zero integration with customer systems—just provide the number, and Klearcom handles the rest. Klearcom's solution is innovative because it introduces new capabilities to contact centers, specifically enhancing Interactive Voice Response (IVR) systems and ensuring toll-free number reliability, thereby significantly improving global customer experience. ## Klearcom Platform Reviews ### 1. Contact Centre validation - Excellent Support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Enterprise (> 1000 emp.) **Reviewed Date:** June 25, 2025 **What do you like best about Klearcom Platform?** Klearcom are supporting with a review of our contact centre set-up and recording quality. Klearcom, provided excellent customer service and guided us through the process. They also helped to develop custom reports to support in our review **What do you dislike about Klearcom Platform?** No comments. The system set-up and oversight for the project was handled by Klearcom. **What problems is Klearcom Platform solving and how is that benefiting you?** Ensuring adequate oversight of our contact centre prior to transition to a new platform - [View Klearcom Platform pricing details and edition comparison](https://www.g2.com/products/klearcom-platform/reviews?filters%5Bnps_score%5D%5B%5D=5§ion=pricing&secure%5Bexpires_at%5D=2026-08-07+10%3A41%3A33+-0500&secure%5Bsession_id%5D=a611ed34-ad26-45e9-b1e1-95562cef238a&secure%5Btoken%5D=6bd90b2c9fe460a89550be7eb620c0c70fc870413188a2965a7bc81b7cfcc42d&format=llm_user) ## Klearcom Platform Features **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution - Call Transfer - Contact Management - Call Center Management - Multi-Channel Management - Survey/Poll Management - Campaign Management - Call List Management **Functionality ** - Test Feedback - Test History - Customization - Test Variety **Generative AI** - AI Text-to-Speech - Generative AI **Generative AI** - AI Text Summarization - Generative AI **Additional Functionality** - Live Chat - Call Transfer - Archiving & Retention - Call Center Management - Call Tagging - Call List Management - Real-Time Analytics - Queue Management - Real-Time Data - API - Real-Time Monitoring - CRM - Performance Metrics - Automatic Call Distribution - Activity Tracking - IVR - Event Triggered Actions - Third-Party Integrations - Scheduled Recording - Alerts/Notifications - Call Monitoring - File Transfer - Activity Dashboard - Call Reporting - Call Transcription - Campaign Management - Call Disposition - Computer Telephony Integration - Contact Management - Predictive Dialer - Voice Mail - Caller ID - Reporting & Statistics - Call Routing - Call Tracking - Recording - Auto-Dialer - Chat/Messaging - On-Demand Recording - Customizable Reports - Multi-Channel Communication - Conferencing - AI Copilot - Interaction Tracking - Predictive Analytics - Visual Analytics - Sales Trend Analysis - Audio Capture - Email Alerts - Tagging - Self-Service Search - Natural Language Processing - Surveys & Feedback - Automatic Transcription - Multi-Channel Management - Request Assignment - Speech-to-Text Analysis - Self Service Portal - Performance Management - Call Recording - Search/Filter - Sentiment Analysis - Compliance Management - Multi-Language - HIPAA Compliant - Data Security - Call Scripting - Customer Service Analytics - Quality Assurance - Customer Experience Management - Communication Management - Categorization/Grouping - Language Detection **Workforce Management** - Call Monitoring - Performance Evaluation - Real-Time Monitoring **Automation** - Organization - Reliability - Thoroughness **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Computer Telephony Integration - Multi-Language **Administrative** - Call Recording - Reporting & Dashboards - Call Reporting **Agentic AI - Automation Testing** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance - Supports Parallel Execution **Additional Functionality** - Assessment Management - Reporting & Statistics - Security Testing - Parameterized Testing - Data Visualization - Data Import/Export - AI Copilot - API - Unicode Compliance - Monitoring - Performance Management - Real-Time Reporting - Issue Tracking - Performance Testing - Bug Tracking - Compliance Management - Move & Copy - Requirements Management - Hierarchical View - User Management - Software Testing Management - Model-Based Testing - Activity Dashboard - Issue Management - Quality Assurance - Version Control - Activity Tracking - Data Extraction - Static Analysis - Requirements-Based Testing - Real-Time Monitoring - Customizable Reports - A/B Testing - Alerts/Notifications - Action-Word Testing - Test Script Reviews - Data Storage Management - Workflow Management - Generative AI - Collaboration Tools - Drag & Drop **Additional Functionality** - Chat/Messaging - Multi-Channel Communication - Customer History - Alerts/Notifications - Real-Time Analytics - Phone Key Input - Call Logging - Customizable Reports - Real-Time Data - AI Copilot - CRM - Reporting & Statistics - Activity Tracking - Live Chat - Call Scripting - Contact Database - Voice Mail - Voice Customization - API - Call Tracking - SMS Messaging - Callback Scheduling - Caller ID - Predictive Dialer - Surveys & Feedback - Auto-Dialer - Pre-recorded Messages - Real-Time Notifications - Multiple Scripts - Interaction Tracking - Call Disposition ## Top Klearcom Platform Alternatives - [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) - 4.3/5.0 (1,604 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,468 reviews) - [Webex Calling](https://www.g2.com/products/webex-calling/reviews) - 4.5/5.0 (615 reviews)