Klaus Pricing

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Name	Price	Features
Tuna Deluxe	Custom pricing	For teams with sophisticated needs - Klaus has got you covered, personally Unlimited Conversation Reviews Unlimited Integrations Customizable Scorecards and Weighting Multiple Rating Scales Grading Calibration Agent, Grader, Manager Access Dashboards and Reporting Chrome and Firefox Extension Slack Integration CSV Export Dedicated Customer Success Manager Dedicated Channel in Klaus' Slack Additional Security Options Salesforce Integration Data Warehouse Integration Custom Integration Development SAML SSO Show More
Kibbles with Broccoli	12€	Everything you need for a healthy QA and conversation review process Connect to your customer support software Create sophisticated filters to find conversations for review Set and track goals for number of reviews Email notifications and reports Roles for different review setups (peer review, review by manager etc) Dashboards and Reporting Customizable Scorecards and Weighting Slack integration for delivering reviews CSV Export Chrome and Firefox Extension Grading Calibration Multiple Rating Scales Show More

Klaus pricing & plans

Free Trial is available

Pricing information for Klaus is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase Klaus must be conducted with the seller.

* Users are reviewers and reviewees that you choose to connect from your help desk account.

Pricing information was last updated on October 21, 2020

Klaus Alternatives Pricing

The following is a quick overview of editions offered by other Contact Center Quality Assurance Software

CloudTalk Starter	20per user/month (billed annually)	25 €/month (billed monthly) or 20 €/month (billed annually) Unlimited inbound & intracompany calls Click to call Automated call distribution Mobile app Unlimited call queuing International numbers (140+ countries) Call Flow Designer Show More
Five9 Inbound	$100 per Seat	ACD CTI IVR Historical & Standard Reporting Quality Monitoring Multichannel CRM Integration Show More
Freshcaller Sprout	$0Free unlimited agents + pay per minute	Suitable for Start-ups Buy Local/Toll Free Numbers Inbound Caller ID Desktop Notifications Call Notes Custom Greetings Call Metrics Show More

Various alternatives pricing & plans

Free Trial is available

Pricing information for the above various Klaus alternatives is supplied by the respective software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase any of these products must be conducted with the seller.

Klaus Pricing-Related Review

CI

Consultant in Information Technology and Services

Small-Business(50 or fewer emp.)

Validated Reviewer

Review source: Organic

Nov 19, 2019

"Accessible and gets the job done"

What do you like best?

The value that you get for the price. I've used other applications like MaestroQA in the past (and implemented make-shift solutions using spreadsheets), but this has been the one that most people I've worked with like because of its ease of implementation and use. The metrics you can pull from Klaus are hands down my favorite feature—you can get a nice overview of how the team is doing and look at opportunities to improve.

I also love Klaus (the cat) as a cat lover, but that's is obviously not THE reason why I use Klaus, but I love the character they've created for the brand. :) Review collected by and hosted on G2.com.

What do you dislike?

If you have a lot of data when you are coming in for the first time, the import can be a bit slow. But the team is usually very responsive when you reach out. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Sometimes selling QA to smaller teams can be difficult (at least in my experience) so typically they won't want to put the budget towards the software to facilitate that. The problem is that manual solutions like spreadsheets are unnecessarily tedious, so Klaus sort of meets the budget requirements while also doing a great job of fulfilling its job.

Being able to add objectivity to the peer review process is one of the main benefits that have come from using Kaus. Instead of just an arbitrary grading process (which is what I've had in the past), Klaus lets you break down the score by empathy, tone, etc. Review collected by and hosted on G2.com.

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