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At a Glance
Market Segments
Small-Business (51.7% of reviews)
Small-Business (83.3% of reviews)
Entry-Level Pricing
Contact Us
No pricing available
Birdeye
Star Rating
(3,603)4.7 out of 5
Market Segments
Small-Business (51.7% of reviews)
Entry-Level Pricing
Contact Us
Free Trial is available
Browse all 3 pricing plansKenect
Star Rating
(8)4.4 out of 5
Market Segments
Small-Business (83.3% of reviews)
Entry-Level Pricing
No pricing available
Learn more about KenectBirdeye vs Kenect
- Reviewers felt that Birdeye meets the needs of their business better than Kenect.
- When comparing quality of ongoing product support, reviewers felt that Birdeye is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Birdeye over Kenect.
Pricing
Entry-Level Pricing
Birdeye
Starter
Contact Us
Improve reputation and rank at the top of local search.
- https://birdeye.com/pricing/
- Reviews AI
- Listings AI
Kenect
No pricing availableFree Trial
Birdeye
Free Trial is available
Kenect
No trial information availableRatings
Meets Requirements
9.3
3,078
8.3
5
Ease of Use
9.3
3,132
9.3
5
Ease of Setup
9.1
2,225
8.7
5
Ease of Admin
9.3
1,869
Not enough data
Quality of Support
9.4
2,942
8.7
5
Has the product been a good partner in doing business?
9.5
1,870
Not enough data
Product Direction (% positive)
9.5
3,041
7.7
5
Features by Category
Messenger
8.8
379
|
Verified
Not enough data
8.6
377
|
Verified
Not enough data
8.8
382
|
Verified
Not enough data
8.9
379
|
Verified
Not enough data
Channels
8.9
395
|
Verified
Not enough data
8.9
387
|
Verified
Not enough data
9.0
396
|
Verified
Not enough data
8.1
320
|
Verified
Not enough data
8.4
312
|
Verified
Not enough data
Customers
8.9
384
|
Verified
Not enough data
8.7
373
Not enough data
9.0
381
|
Verified
Not enough data
8.7
367
|
Verified
Not enough data
8.6
347
Not enough data
Agentic AI - Conversational Marketing
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.5
27
Not enough data
8.7
27
Not enough data
8.8
28
Not enough data
Feature Not Available
Not enough data
8.8
27
Not enough data
Text Messaging
9.0
263
Not enough data
9.1
260
Not enough data
8.8
240
Not enough data
9.0
274
Not enough data
Feature Not Available
Not enough data
8.8
238
Not enough data
8.9
249
Not enough data
Feature Not Available
Not enough data
SMS Platform
9.0
257
Not enough data
9.0
257
Not enough data
8.6
199
Not enough data
8.4
202
Not enough data
8.3
184
Not enough data
8.6
200
Not enough data
Agentic AI - SMS Marketing
7.6
33
Not enough data
7.8
34
Not enough data
8.2
33
Not enough data
7.9
32
Not enough data
7.9
32
Not enough data
8.0
33
Not enough data
Listing Management
8.9
431
|
Verified
Not enough data
8.9
403
|
Verified
Not enough data
8.5
359
Not enough data
8.8
424
|
Verified
Not enough data
Performance
8.9
474
|
Verified
Not enough data
9.1
472
|
Verified
Not enough data
Payment Processing
8.9
42
Not enough data
9.0
42
Not enough data
9.3
42
Not enough data
8.7
38
Not enough data
Administration
8.9
40
Not enough data
8.5
38
Not enough data
8.2
41
Not enough data
8.0
36
Not enough data
8.6
37
Not enough data
8.6
37
Not enough data
8.5
37
Not enough data
Payment Options
7.7
37
Not enough data
9.0
41
Not enough data
Security
8.5
36
Not enough data
Platform
8.6
37
Not enough data
8.4
38
Not enough data
Local Search Optimization
8.6
203
Not enough data
9.1
355
|
Verified
Not enough data
9.2
371
|
Verified
Not enough data
9.3
377
|
Verified
Not enough data
8.8
346
Not enough data
9.1
378
|
Verified
Not enough data
Content & Collaboration
8.6(won by default)
395
Not enough data
8.4(won by default)
391
Not enough data
8.7(won by default)
397
Not enough data
8.4(won by default)
381
Not enough data
8.8(won by default)
392
Not enough data
8.5(won by default)
388
Not enough data
Social Management
8.7(won by default)
436
Not enough data
8.9(won by default)
435
Not enough data
8.5(won by default)
427
Not enough data
8.9(won by default)
430
Not enough data
7.9(won by default)
408
Not enough data
8.4(won by default)
405
Not enough data
8.4(won by default)
361
Not enough data
Agentic AI - Social Media Management
8.0(won by default)
77
Not enough data
8.1(won by default)
76
Not enough data
8.0(won by default)
77
Not enough data
8.2(won by default)
77
Not enough data
8.1(won by default)
78
Not enough data
8.2(won by default)
77
Not enough data
8.3(won by default)
78
Not enough data
Analytics
8.7
485
Not enough data
8.9
481
Not enough data
8.7
463
Not enough data
8.0
411
Not enough data
Customization
8.5
419
Not enough data
8.2
402
Not enough data
8.6
429
Not enough data
8.4
410
Not enough data
Generative AI
8.7
352
Not enough data
8.7
351
Not enough data
Agentic AI - Experience Management
7.9
53
Not enough data
8.2
52
Not enough data
8.3
52
Not enough data
8.2
52
Not enough data
Responses
9.4
14
Not enough data
9.3
15
Not enough data
8.8
13
Not enough data
Automation - AI Agents
8.3
12
Not enough data
9.0
12
Not enough data
8.9
12
Not enough data
8.9
12
Not enough data
9.2
12
Not enough data
Platform
9.2
13
Not enough data
9.3
12
Not enough data
9.0
13
Not enough data
Autonomy - AI Agents
8.5
13
Not enough data
8.3
12
Not enough data
8.5
12
Not enough data
8.2
12
Not enough data
Generative AI
8.8
14
Not enough data
9.0
13
Not enough data
Patient-Centered Functions
9.0
206
Not enough data
9.2
204
Not enough data
8.0
184
Not enough data
8.8
197
Not enough data
7.7
182
Not enough data
Operations
8.8
208
Not enough data
8.6
197
Not enough data
8.1
200
Not enough data
8.8
194
Not enough data
9.0
198
Not enough data
7.9
190
Not enough data
7.9
184
Not enough data
Generative AI
Feature Not Available
Not enough data
Responses
8.9
232
Not enough data
8.7
230
Not enough data
8.7
221
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
9.0
237
Not enough data
8.8
224
Not enough data
8.9
233
Not enough data
8.9
226
Not enough data
Feature Not Available
Not enough data
8.8
221
Not enough data
9.0
234
Not enough data
Generative AI
8.4
153
Not enough data
8.8
148
Not enough data
Feedback Management
8.7
511
Not enough data
Feature Not Available
Not enough data
9.0
591
Not enough data
Feedback Analysis
8.7
518
Not enough data
8.8
522
Not enough data
8.7
512
Not enough data
Feedback Sources
9.5
655
Not enough data
9.1
572
Not enough data
Feature Not Available
Not enough data
8.9
541
Not enough data
Generative AI
8.7
413
Not enough data
8.8
409
Not enough data
Conversational Platform
8.8
382
Not enough data
Feature Not Available
Not enough data
8.8
337
Not enough data
8.9
307
Not enough data
Support Automation
8.7
328
Not enough data
8.7
335
Not enough data
8.8
327
Not enough data
8.6
294
Not enough data
Generative AI
8.4
232
Not enough data
8.4
230
Not enough data
Generative AI
8.6
177
Not enough data
8.6
175
Not enough data
8.2
166
Not enough data
Communication
9.1
348
|
Verified
Not enough data
9.1
373
|
Verified
Not enough data
8.6
261
Not enough data
9.2
347
|
Verified
Not enough data
8.4
239
Not enough data
Internal Use
8.8
471
|
Verified
Not enough data
9.0
344
|
Verified
Not enough data
8.7
262
Not enough data
8.8
267
Not enough data
9.2
326
|
Verified
Not enough data
8.7
266
Not enough data
Content Generation - AI Content Creation Platforms
8.0
22
Not enough data
8.5
22
Not enough data
8.9
22
Not enough data
Management - AI Content Creation Platforms
7.9
21
Not enough data
8.8
22
Not enough data
8.8
22
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - Customer Advocacy
8.6
43
Not enough data
8.4
43
Not enough data
8.6
43
Not enough data
Consumer Intelligence
9.2
1766
|
Verified
9.3
5
8.6
1378
|
Verified
Not enough data
8.8
1567
|
Verified
8.3
5
Reporting
Feature Not Available
Feature Not Available
8.8
1553
|
Verified
6.7
5
9.2
1806
|
Verified
9.3
5
Media Monitoring
8.8
1584
|
Verified
6.7
5
8.7
1403
|
Verified
Feature Not Available
8.4
1238
7.3
5
In-House Management
Feature Not Available
8.3
5
Feature Not Available
8.7
5
Generative AI
Feature Not Available
Not enough data
Agentic AI - Online Reputation Management
8.1
260
Not enough data
8.0
256
Not enough data
8.2
254
Not enough data
8.2
254
Not enough data
8.1
257
Not enough data
8.1
256
Not enough data
Discovery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mobile
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.1
6
Not enough data
8.1
6
Not enough data
7.5
6
Not enough data
8.3
6
Not enough data
7.8
6
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.1
6
Not enough data
8.3
6
Not enough data
7.7
5
Not enough data
8.9
6
Not enough data
Automation
8.6
6
Not enough data
9.2
6
Not enough data
7.5
6
Not enough data
Autonomy
7.5
6
Not enough data
7.5
6
Not enough data
7.4
7
Not enough data
7.9
7
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Birdeye and Kenect are categorized as Online Reputation Management
Unique Categories
Birdeye is categorized as Local Listing Management, Social Media Management, Social Media Suites, Local SEO, AI Content Creation Platforms, Experience Management, AI Agents For Business Operations, AI Customer Support Agents, Feedback Analytics, Customer Advocacy, Multi-Location Marketing Platforms, SMS Marketing, Patient Engagement, Payment Processing, Conversational Marketing, Conversational Support, Chatbots, and Live Chat
Kenect is categorized as AI Voice Assistants
Reviews
Reviewers' Company Size
Birdeye
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Kenect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospital & Health Care
9.8%
Real Estate
9.3%
Construction
7.6%
Medical Practice
6.5%
Marketing and Advertising
6.1%
Other
60.7%
Retail
50.0%
Legal Services
16.7%
Law Practice
16.7%
Automotive
16.7%
‐
Other
0.0%
Discussions
How do you delete a review you post on this site?
7 Comments
MP
I was at point of loosing everything I had, before a colleague told me about a great CREDIT HACKER called JEFFCLOUD. I spoke with him about the issues with...Read more
What is BirdEye?
4 Comments
CF
Birdeye is an online reputation management platform that not only collects customer sentiments, but can help you connect with customers and generate leads.Read more
Adding stars to our Google Search
2 Comments
Official Response from Birdeye
Hi Matthew, I am going to have your dedicated account manager reach out to you, but I also wanted to share this article with you:...Read more
Kenect has no discussions with answers
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