--- title: Kenect Reviews meta\_title: 'Kenect Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 17 reviews by the users' company size, role or industry to find out how Kenect works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 17 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Marketing url: https://www.g2.com/categories/marketing --- # Kenect Reviews & Product Details Visit Website Kenect is an AI-powered customer communication platform specifically designed for automotive and specialty dealerships. Its flagship product, Service AI, focuses on streamlining service operations by automating various customer interactions, thus enhancing efficiency and driving measurable revenue growth. By leveraging advanced artificial intelligence, Kenect transforms how dealerships manage their service lanes, ensuring that customer communication is both timely and effective. The primary audience for Kenect includes automotive dealerships aiming to optimize their service departments and improve customer engagement. Service AI addresses several critical use cases, such as automating appointment scheduling, sending maintenance reminders, and managing post-service follow-ups. By utilizing intelligent, two-way text messaging, the platform facilitates seamless communication between dealerships and their customers, ensuring that inquiries are handled promptly and accurately. This approach not only enhances customer satisfaction but also enables dealerships to capture more service opportunities. One of the standout features of Kenect is its Engage AI, which provides instant responses to inbound website leads and text inquiries. This capability ensures that potential customers receive immediate attention, significantly reducing the likelihood of lost opportunities. Additionally, the Voice AI component operates around the clock, answering inbound service calls, booking appointments, and addressing common questions. This 24/7 availability helps eliminate missed calls, which can have a substantial impact on a dealership's revenue. Kenect also offers integrated dealership texting and reputation management tools that go beyond mere automation. The platform is designed to generate more 5-star Google reviews, enhancing the dealership's online presence and credibility. Furthermore, the secure text-to-pay functionality simplifies payment processes for customers, making transactions more convenient and efficient. The unified nature of these features within a single platform distinguishes Kenect from generic AI tools, as it is specifically tailored to meet the unique workflows of dealerships. By integrating with leading Dealer Management Systems (DMS), Kenect triggers real-time, automated communication that aligns with dealership operations. This integration results in higher appointment show rates, reduced phone volume, a stronger online reputation, and ultimately, increased service revenue. Kenect's purpose-built approach ensures that dealerships can effectively harness the power of AI to enhance their service operations and improve customer experiences. * * * Product Website Kenect Seller [Kenect](https://www.g2.com/sellers/kenect) Discussions [Kenect Community](https://www.g2.com/products/kenect/discuss) Languages Supported English Overview by Peyton Walbeck (Senior Marketing Manager at Kenect) Show More ## Kenect Integrations (57) What do users say about integrations? 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AL Arthur L. Service Manager Small-Business (50 or fewer emp.) 5/12/2026 "Seamless Customer Communication with Kenect" 5/5 What do you like best about Kenect? I use Kenect to efficiently communicate with customers, especially for updates on machine repairs, sending quotes, and quick questions. One of my favorite features is the ability to send photos and videos through text, which simplifies communication compared to emailing on a cell phone. This feature helps me and my team quickly serve customers, whether they are identifying a part or seeking repair advice. Kenect's integration with our DMS (HBS) is also beneficial, allowing me quick access to customer conversations within their profiles. The setup was minimal, particularly due to this integration, making it easy to get started. Overall, Kenect has been particularly valuable in keeping records of past interactions, ensuring thorough and clear communication without interrupting the customer's day. Review collected by and hosted on G2.com. What do you dislike about Kenect? I have nothing I dislike or would change at this time. Review collected by and hosted on G2.com. What problems is Kenect solving and how is that benefiting you? I use Kenect to communicate with customers without interrupting their day. It helps me reach them quickly via text, keeps records of conversations, and lets me send photos and videos easily, speeding up responses and ensuring clarity. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Alice S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alice S.") AS Alice S. Mid-Market (51-1000 emp.) 5/9/2026 "Effortless Client Communication, Needs Automated Replies" 5/5 What do you like best about Kenect? I like the easiness of the Kenect app. Being the least tech-savvy person in the office, I find Kenect very user-friendly and self-explanatory. It's super easy for me to set up my own templates, and use the quick reply, especially for repeated questions and responses. The setup was straightforward once explained by our IT team. Review collected by and hosted on G2.com. What do you dislike about Kenect? I wish it had some sort of automated replies. For instance, if it's after hours, when we receive a text message, it could automatically reply. The office is closed at the moment, but if you leave a message, we'll get back to you. Something in that nature. Simple stuff. Not super important, but it'd be really nice to have. Review collected by and hosted on G2.com. What problems is Kenect solving and how is that benefiting you? Kenect helps me organize communication by scheduling texts and reminders, making it easier to reach clients and staff who don't answer calls. The ease of use also enables quick, effective follow-ups at any time. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite MC MICHELLE C. Service Coordinator Small-Business (50 or fewer emp.) 5/8/2026 "Easy-to-Use Platform for Appointment Reminders and Texting" 4.5/5 What do you like best about Kenect? Kenect has been a useful platform for appointment reminders and texting. I really appreciate how easy the UI/UX is to use, and the transition from Sophi has been smooth and straightforward. Review collected by and hosted on G2.com. What do you dislike about Kenect? I’ve found that the system can be glitchy and doesn’t always update properly. Sometimes it’s frustrating that I can only see customers’ phone numbers and not their names, which makes it difficult to navigate and keep track of who’s who. I also feel like Sophi finds loopholes that mess up the system and ends up sending texts or reminders that are outside of her parameters. Review collected by and hosted on G2.com. What problems is Kenect solving and how is that benefiting you? It’s been beneficial for us because it connects us with customers and makes our business more accessible, so we’re able to assist a larger number of customers. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Devin H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Devin H.") DH Devin H. Mid-Market (51-1000 emp.) 5/9/2026 "Effortless to Use, Keeps Business Flowing" 5/5 What do you like best about Kenect? I really like how easy Kenect is to use and appreciate the consistent new features being rolled out. It streamlines business operations and keeps everything running efficiently. The initial setup was super easy, which was a big plus for us. Review collected by and hosted on G2.com. What do you dislike about Kenect? Sometimes starting a text thread with a picture doesn't work. I will have to text something first and then send a photo. I would like it to send and not fail sending. Review collected by and hosted on G2.com. What problems is Kenect solving and how is that benefiting you? Kenect lets me send photos, videos, and texts to customers without sharing my personal phone number. It's easy to use, has frequent updates, and keeps my business running efficiently. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") AR Verified User in Retail Small-Business (50 or fewer emp.) 5/7/2026 "Easy to Use, Well-Organized, and Backed by Great Support" 5/5 What do you like best about Kenect? Ease of use, organization and product support. Integration with Lightspeed and DP360 and our new pricing structure that Kaylee was able to provide. Review collected by and hosted on G2.com. What do you dislike about Kenect? Not much to dislike. We only have a few issues with some customers not able to successfully put their payment info in and it declines even though all information is entered correctly. Id like to see more standard features included and more integration with DP360 where the Kenect Platform could be operated completely inside Dp360 Review collected by and hosted on G2.com. What problems is Kenect solving and how is that benefiting you? Ease of Getting Deposits from customers. It has enhanced our boat show performance and assisted with getting more reviews. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Tristan R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tristan R.") TR Tristan R. 2/5/2026 "Exceptional Client Retention and Support with Kenect" 5/5 What do you like best about Kenect? What I like most about Kenect is the consultant I work with, Becky Holt. She is the best consultant I've ever worked with on any platform or program in the entire world. She is so attentive to her client's needs and makes sure that we are satisfied before we move forward with anything else. Everything that we want done is done to a tee how we like it. Also, the initial setup of Kenect was incredibly easy. Review collected by and hosted on G2.com. What do you dislike about Kenect? When the AI does not work, I think that could be improved on turnover time of getting it back on. Review collected by and hosted on G2.com. What problems is Kenect solving and how is that benefiting you? Kenect helps me with client retention and reaching out to multiple inactive clients who haven't visited the dealership in a while. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") AI Verified User in Insurance Small-Business (50 or fewer emp.) 5/7/2026 "Quick, Easy Attachments That Customers Love" 5/5 What do you like best about Kenect? So quick and easy to add and receive attachments and photos - our customers really loved it. Review collected by and hosted on G2.com. What do you dislike about Kenect? There was really nothing to dislike. It made my job a lot easier handling messages and attachments to and from customers. Review collected by and hosted on G2.com. What problems is Kenect solving and how is that benefiting you? We were often unable to receive proper attachments and photos from customers with our old email service but Kenect made it easy to provide documents to our customers. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Michael F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michael F.") MF Michael F. 11/12/2025 "Effortless Customer Interaction and Payment Processing" 5/5 What do you like best about Kenect? I love how easy to use Kenect is, making my tasks feel seamless and efficient. The customer support is absolutely top-notch, providing assistance that feels personalized and prompt. I deeply appreciate the reputation management features, which have significantly aided our dealership with valuable insights on handling Google reviews. Additionally, I find the feature that allows for direct-to-customer troubleshooting and facilitates quicker deposit transactions while still on the line with customers incredibly beneficial. Kenect aligns perfectly with our current systems like Lightspeed CRM and Google Business Profile, complementing our operations without any hitches. The initial setup was surprisingly easy, which was a welcome experience as it saved time and effort. Review collected by and hosted on G2.com. What do you dislike about Kenect? They are in a different timezone than us so support usually cannot get to us right away out on the eastern timezone Review collected by and hosted on G2.com. What problems is Kenect solving and how is that benefiting you? I use Kenect for managing deposits and direct customer troubleshooting, which speeds up deposit processes. It also enhances our Google reviews handling, provides excellent customer support, and facilitates easy texting with customers. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Melissa W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Melissa W.") MW Melissa W. Operations manager Small-Business (50 or fewer emp.) 2/5/2026 "Effortless Review Management with Kenect" 5/5 What do you like best about Kenect? I like Kenect because of how many reviews you get with it and the responses that they provide to reviews. It also gives a chance to fix any issues if a customer's having a bad experience before their review goes live. The initial setup was very simple. Review collected by and hosted on G2.com. What do you dislike about Kenect? Nothing Review collected by and hosted on G2.com. What problems is Kenect solving and how is that benefiting you? I appreciate how Kenect lets dealers fix customer issues before reviews go live, getting more and better reviews. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Haeley G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Haeley G.") HG Haeley G. Parts manager Small-Business (50 or fewer emp.) 11/12/2025 "Exceptional Communication Accessibility" 5/5 What do you like best about Kenect? The accessibility of communication between customers and employees. Review collected by and hosted on G2.com. What do you dislike about Kenect? I haven’t found anything yet that I dislike Review collected by and hosted on G2.com. What problems is Kenect solving and how is that benefiting you? Getting more customer approvals and having the proof of customer approval so customers cannot back track Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ## Questions about Kenect? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Kenect ](https://www.g2.com/products/kenect/discussions/new) ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • Last activity about 2 months ago Is Kenect a good option for dealers? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/is-kenect-a-good-option-for-dealers) [ View all Discussions ](https://www.g2.com/products/kenect/discuss) ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. [ View More Pricing Information ](https://www.g2.com/products/kenect/pricing) Kenect Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_0fb8a8049f2928461a8a7f3d7b881f77/birdeye.jpg "Product Avatar Image") Birdeye 4.7/5(4,203) [ Compare Now ](https://www.g2.com/compare/birdeye-vs-kenect) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_8adaf9cae4d6226e062076492066232e/podium.png "Product Avatar Image") Podium 4.5/5(2,109) [ Compare Now ](https://www.g2.com/compare/kenect-vs-podium) ## Top-Rated Alternatives [ ![Podium](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Podium") Podium 4.5/5(2,109) ](https://www.g2.com/products/podium/reviews) [ ![Birdeye](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Birdeye") Birdeye 4.7/5(4,203) ](https://www.g2.com/products/birdeye/reviews) [ ![Swell](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Swell") Swell 4.5/5(372) ](https://www.g2.com/products/socialswell-inc-swell/reviews) [ View All Alternatives ](https://www.g2.com/products/kenect/competitors/alternatives) ##### Categories on G2 [Online Reputation Management](https://www.g2.com/categories/online-reputation-management)[AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants)[Automotive Marketing](https://www.g2.com/categories/automotive-marketing) ##### Explore More [Which sales gamification platform has the best real-time leaderboard and contest tracking dashboards so reps can actually see where they stand throughout the week?](https://www.g2.com/discussions/sales-gamification-which-sales-gamification-platform-has-the-best-real-time-leaderboard-and-contest-tracking-dashboards)[What are the best DataOps platforms for integrating with analytics tools?](https://www.g2.com/discussions/what-are-the-best-dataops-platforms-for-integrating-with-analytics-tools)[What's the best-managed file transfer tool for software firms](https://www.g2.com/discussions/what-s-the-best-managed-file-transfer-tool-for-software-firms) [What's the best CRM app for small business owners](https://www.g2.com/discussions/crm-what-s-the-best-crm-app-for-small-business-owners)[What are the most trusted managed mobility services platforms by operations leaders based on user reviews?](https://www.g2.com/discussions/managed-mobility-services-mms-what-are-the-most-trusted-managed-mobility-services-platforms-by-operations-leaders-based-on-user-rev%20)[Pros and Cons Details](https://www.g2.com/products/kenect/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)