Jitbit Helpdesk Reviews & Product Details

I think one of the best things about Jitbit Helpdesk is its ability to do automation based on ticket contents. It helps in keeping track of outstanding tickets, looking for keywords, reopening tickets, and ensuring people get the help they need. The software's capacity to structure and organize conversations while handling requests separately from daily tasks is extremely useful. It keeps all messages organized, which is particularly helpful since relying on email can become overwhelming. Additionally, I found the initial setup to be pretty easy. Review collected by and hosted on G2.com.

I think the automation can still be improved. One of the things that happens is when a ticket is closed, sometimes people respond back to it. I think sending reminders when tickets have gone past their due dates needs more automation. Review collected by and hosted on G2.com.

It’s easy to use and not complicated. It also integrates well with some things, which makes it more convenient overall. Review collected by and hosted on G2.com.

It’s missing a few features we were hoping to use. Review collected by and hosted on G2.com.

User-friendly, ability to set it up in Dark Mode, Easy to integrate to other applications through its extensive API, Real-Time and Historical Reports. We use it daily with various customers. It was easy to implement and has lots of useful features. Review collected by and hosted on G2.com.

None so far, we've been using it for the last 4 years. Review collected by and hosted on G2.com.

Analytics, customization of ticketing system Review collected by and hosted on G2.com.

Old school design, less features than the more expensive vendors out there, scalability Review collected by and hosted on G2.com.

Jitbit allows you to provide quick and practical support through the use of canned responses, effective knowledge base tools, ticket routing, as well company branding. Review collected by and hosted on G2.com.

The mobile helpdesk app never quite worked as well as the web platform. This can be useful in a pinch, but I prefer to use the web browser for all ticketing needs. Review collected by and hosted on G2.com.

The simple UI with even simpler user ticket submission helps with adoption. The SQL Server back-end allows for easy to create integrations to third party software. We buy the high-end with source so we can modify a few pages to work as we want them to. The workflows are easy to use and the KB system works wonders when tied to categories. Review collected by and hosted on G2.com.

Some of the email filtering could be better as technicians sometimes only work with one "Company" or building. Review collected by and hosted on G2.com.

It makes it so easy to troubleshoot things at the company Review collected by and hosted on G2.com.

There is nothing to dislike about this software Review collected by and hosted on G2.com.

We tried two different apps, both more expensive than Jitbit, and finally settled on this one b/c that’s what our end-users found the easiest to work with. Review collected by and hosted on G2.com.

The chat notifications on the mobile app can be 10-20 seconds late Review collected by and hosted on G2.com.

I allows me to do my job with a little more ease. I feel like the people I help are satisfied with the quality I provide thanks to the help of Jitbit. Review collected by and hosted on G2.com.

It can be a little slow and glitchy sometimes, however so can most programs. it's a learning process and it gets easier and easier over time. Review collected by and hosted on G2.com.

Compared to our old helpdesk software it has been like moving out of the dark ages. We are able to setup our ticketing where tickets are created and assigned via automation. It has made it so simple for users to just to send a email to our main helpdesk email and the automation takes care of the rest Review collected by and hosted on G2.com.

Unlike some other helpdesk solutions there is not a dashboard view available to easily view ticket counts and other important information. We would like to be able to display this information on a display board we have in the office. There is a API available to get this information but I would have liked a built in solution. Review collected by and hosted on G2.com.