# JDXpert Reviews **Vendor:** JDXpert **Category:** [Job Description Management Software](https://www.g2.com/categories/job-description-management) **Average Rating:** 4.2/5.0 **Total Reviews:** 12 ## About JDXpert So, you've tried documents and emails, shared drives, and maybe even online job description builders but nothing lets you manage your job descriptions as you envision. These options are tedious, elementary, ineffective and leave you frustrated and wanting more. JDXpert is a web-based solution that allows you to bring structure and efficiencies to the way you construct, manage, and store job information. With a robust feature set and flexible platform, JDXpert has elevated itself as a leader in job description management and offers its customers an unparalleled solution that has helped numerous customers take control of their job descriptions. ## JDXpert Reviews ### 1. Organizing Job Descriptions at Scale **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Enterprise (> 1000 emp.) **Reviewed Date:** March 19, 2026 **What do you like best about JDXpert?** Organization of job descriptions across our large organization **What do you dislike about JDXpert?** Finding what I need can be difficult, the interface needs an upgrade **What problems is JDXpert solving and how is that benefiting you?** We use JDXpert to store and organize job descriptions across our organization ### 2. Trusted Job Description Software To increase Job Response **Rating:** 5.0/5.0 stars **Reviewed by:** Snehali R. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2023 **What do you like best about JDXpert?** Job descriptions are a crucial part of talent management. They help to better understand what skills, qualities and qualifications are required for a specific job. JDXpert is the perfect solution for creating, managing and updating job descriptions so that they not only make your work easier, but also empower effective talent management and better managing risk. **What do you dislike about JDXpert?** JDXpert is a simple way to manage all this with easy-to-use software that includes templates, auto-generated or customized reports, and customizable fields for virtually any position. **What problems is JDXpert solving and how is that benefiting you?** JDXpert is the best leading job description software for our business. This software helps to create and manage accurate job descriptions quickly, easily, and affordably. With JDXpert, We can ensure that the organization has the best job descriptions possible to attract top talent. It also provides tools to help keep job descriptions up-to-date as regulations change or organizational needs evolve. Powerful analytics capability enables employers to evaluate their current workforce and compare it with industry benchmarks in order to make informed decisions about salary adjustments or hiring initiatives. ### 3. A game changer **Rating:** 5.0/5.0 stars **Reviewed by:** Lisa R. | Enterprise (> 1000 emp.) **Reviewed Date:** March 20, 2023 **What do you like best about JDXpert?** JDXpert is easy to use. As an organization managing job descriptions manually, this has been a game changer. **What do you dislike about JDXpert?** Not being able to print the org charts. I am hoping this will be an option in the future. **What problems is JDXpert solving and how is that benefiting you?** The job descriptions were managed manually in multiple places. Now we manage several job descriptions simultaneously in one location without being overwhelmed. ### 4. Going from Archaic to Modern **Rating:** 4.5/5.0 stars **Reviewed by:** Daniel P. | Manager of Compensation, Enterprise (> 1000 emp.) **Reviewed Date:** August 31, 2022 **What do you like best about JDXpert?** The ease of entry by our hiring managers, followed by the access to search the job description library and start a workflow to kick off a new job description, alleviates the email headaches we all have. **What do you dislike about JDXpert?** We have been on the platform for two years, and the old user interface (UI) was not the most appealing. We are finally getting the next UI which brings the platform to the next level. **What problems is JDXpert solving and how is that benefiting you?** When it comes to keeping job descriptions compliant, JDxpert helps with this immensely by archiving our job descriptions so we can also go back and see a version at any time. With this, the new bias tool helps remove potential future litigation by making the JDs more in sync with the current work environment **Official Response from Ashley Johnston:** > Daniel, thank you so much for your review. Great to hear that JDXpert is affording you efficiencies in your review process and enabling you to keep up with legal and work environment requirements. And the updated UI, a game changer, am I right?! Thanks again for your continued support and for entrusting JDXpert to bring your JD management process from "archaic to modern." ### 5. Great JD Tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Enterprise (> 1000 emp.) **Reviewed Date:** August 18, 2022 **What do you like best about JDXpert?** You are forced to have a template, which I truly appreciate as it keeps a consistent flow when building job descriptions. **What do you dislike about JDXpert?** If you are a "techie" type of person, you can easily get lost with the "behind the scenes" details in trying to perfect the ideal JD Template. it can become a bit overwhelming, but recommend upgrading to the Enterprise edition to have the support and help you need. **What problems is JDXpert solving and how is that benefiting you?** Having a consistent "go to" tool when it comes to our Hiring Managers building their own JD's. Having the parameters of the template created for them is ideal. **Official Response from Ashley Johnston:** > Thank you so much for your review! The idea of creating consistency is very important to us so I'm happy to see that you feel the same way. We do pride ourselves on being a very flexible tool that can be configured to meet the needs of most organizations but to your point, it can be a bit overwhelming if you dig too far without a knowledgeable guide. But, that's what our support and customer success teams are there for! Again, thank you for feedback and continued support. We're so happy that you chose us to be your "go to" job description management tool. ### 6. Not as robust as is needed for handling a large org's job descriptions **Rating:** 3.0/5.0 stars **Reviewed by:** Kelsey G. | Compensation Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** September 28, 2021 **What do you like best about JDXpert?** I like that the fields within a job description are customizable and able to be pre-loaded for any job specs that are standardized across an organization by level. The workflow process is relatively straightforward, as well, with ability to push job descriptions out to multiple staff within the org to review and provide feedback. Similarly, it is easy to see the complied feedback and implement job description updates based on the feedback. **What do you dislike about JDXpert?** I strongly dislike the keyword search capabilities, which are seemingly only functional in the largest "bucket" of data. For example, roles at my institution that we house in JDXpert are all staff positions (largest bucket). Within that, they are sorted by job function and then job family. I am able to search roles within the staff position bucket with the keyword search, but if I try to apply filters like job function or job family, the search engine in the software will not pick up any results. A broader dislike is the inability of JDXpert staff to handle certain requests, such as facilitating an automatic upload of all our jobs into our HRIS system, helping with troubleshooting when the software has an error, and being available to discuss requests. While I have not personally initiated help with any of those items, our systems specialist and manager have both spent hours on calls trying to negotiate help when needed. It's been a frustrating vendor relationship. **Recommendations to others considering JDXpert:** Be clear on your terms and non-negotiable needs before signing on with this vendor. **What problems is JDXpert solving and how is that benefiting you?** We have been able to create some 1300+ role descriptors to define work across the entire staff function of our university. These are sorted by job function and job family, and it's been nice to be able to view them in various formats across levels of the organization within the JDXpert interface. When we finally were able to coordinate an automatic upload system that plugs role descriptors into our HRIS system, it made maintaining our role descriptors relatively simple (save the occasional need for manual manipulation of coding in our HRIS to fix text errors in the data transfer). **Official Response from Ashley Johnston:** > Hello Kelsey and thank you for your feedback on JDXpert. We love to hear that you appreciate the system’s configuration abilities, flexible workflows, and reviewer experience. To address your concerns over our keyword searching, error troubleshooting and integrations with your HRIS, I want to first apologize for any frustration that this has caused. Not knowing your company or the specifics of your system configuration, I am unable to address your concerns within this review. Please know that your success is extremely important to us. I would like to suggest that if you’re feeling that your relationship with JDXpert isn’t 100% positive (which I can discern from this review that it is not), that you have your system administrator reach out to your Customer Success manager at success@hrtms.com and have a conversation that not only addresses your specific roadblocks, but how we can collaborate on a strategy that strengthens our relationship and improves your experience. Thank you again for your honest feedback. I have already shared your review with our Operations team who will use your comments to fuel future roadmap and process refinement. ### 7. Great Experience! **Rating:** 5.0/5.0 stars **Reviewed by:** Ebony H. | HR Generalist, Enterprise (> 1000 emp.) **Reviewed Date:** July 15, 2021 **What do you like best about JDXpert?** I had a great experience, working with Ruth, Jen, Andrea, and Elliott and others was a pleasure. I felt my concerns were always addressed quickly and things were always explained to me in a way that I could understand and they were beyond flexible. **What do you dislike about JDXpert?** There was nothing that I disliked about JDxpert or the team that I worked with. **Recommendations to others considering JDXpert:** JDXpert is an excellent tool that can be used to meet the demands of your organization. Take the time to figure out how the tool will best support the needs of your organization and continuously gauge the needs of the organization and the capabilities of the system to meet your current needs and future needs as your organization continues to develop or change. **What problems is JDXpert solving and how is that benefiting you?** My organization now has this excellent tool to be able to provide clear and concise job descriptions for job analysis, market analysis, job pricings, and to address and provide valuable information in evaluations for benefits such as worker's compensation and etc. **Official Response from Ashley Johnston:** > Thank you, Ebony, for your review and we appreciate you acknowledging our dedicated and knowledgeable staff. Thank you for your partnership. ### 8. Compensation Consultant **Rating:** 5.0/5.0 stars **Reviewed by:** John (Jed) L. | HR Performance, Rewards, and Learning Leader, Enterprise (> 1000 emp.) **Reviewed Date:** December 14, 2020 **What do you like best about JDXpert?** JDXpert provides: 1. A smooth technology platform that allows any sized company to convert static job descriptions into dynamic job profiles. 2. An ease open programming support group that allows cross departmental use with talent and job evaluation functions. 3. A technology link that provides scalable communications and job audits. **What do you dislike about JDXpert?** My one concern for JDX is the tab based layout. I have had clients wish job description elements could be laid out in a newer design format, i.e., web like, hub and spoke, departmental skills,....etc. More innovating ways of presenting job elements. **Recommendations to others considering JDXpert:** Post your question(s) on your professional networking board and talk with others who have used JDXpert. **What problems is JDXpert solving and how is that benefiting you?** 1. Lack of measurable job outputs across all levels and departments 2. Out of date job descriptions that don't provide managers a tool to coach supervised employees. 3. Coordinating a remote workforce. 4. No clear way to identify skills and competencies ### 9. A "must have" tool for anyone who is working on Job Descriptions **Rating:** 5.0/5.0 stars **Reviewed by:** Prabodh P. | Rewards & OD, Enterprise (> 1000 emp.) **Reviewed Date:** December 15, 2020 **What do you like best about JDXpert?** JDXpert team has really thought about all aspects around building a Job Description. I like the intuitive way the tool is structured to capture information and meet our requirements despite our JDs being quite unique. **What do you dislike about JDXpert?** Nothing, so far. I haven't come across any areas where i felt JDx could've done it better. The only area we haven't explored as of now is direct integration with our newly upgraded Cloud ERP solution and user friendliness in accessing using phone, tablets etc **What problems is JDXpert solving and how is that benefiting you?** Our Job Descriptions used to be maintained in word documents earlier using a team shared drive. However many a times we had issues with finding out latest versions and we used to spend a considerable amount of time for searching for latest versions, sending emails to multiple stakeholders involved in updating and accessing JDs etc. With JDxpert we have saved considerable amount of time that we used to spend in creating, maintaining and retrieving JDs. **Official Response from Ashley Johnston:** > Prabodh, thank you for your feedback! We take each and every review to heart and hearing that you appreciate the tool lets us know that we are doing what we set out to do...bringing a sense of "I got this!" to job description management. Thank you again for being such a strong advocate and supporter of JDXpert. ### 10. JDXpert is the premier job description software that is a must have for every company. **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer P. | Blogger, Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2020 **What do you like best about JDXpert?** The ease of creating workflows for job description review where all reviewers are working off the same document with all changes tracked. I am also a fan of the FLSA questionnaire. It actually saved a previous client from a major lawsuit because they were able to show the rigor around the job description review and approvals as well as the ability for employees to access their job descriptions and recommend changes that were sent through an approval process. Additionally, the software has an amazing audit trail. **What do you dislike about JDXpert?** I cannot think of any dislikes I have with the software. **Recommendations to others considering JDXpert:** Job descriptions can be very difficult to manage because no one likes writing them! JDXpert makes that process so much easier. Everything being cloud based allows easy access and the client has the control over who in the organization can access which content and functionality. It can also can feed your HCM and can link to MarketPay making it a one stop shop for Compensation. **What problems is JDXpert solving and how is that benefiting you?** I use it for clients undergoing compensation design/re-design projects and job description development/consolidation projects. It allows you to ensure consistency among all job descriptions and use a central repository that management and even employees can access. It saves me a tremendous amount of time of job description projects because of the global search functionality where I can search jobs scraped from the web, the vast JDXpert database, O Net jobs, and company jobs for content. Additionally, I can see the most popular content for most sections of the job description: job summary, essential functions, education, experience, certifications, licenses, and KSAs. It takes the pain out of writing job descriptions. ### 11. Eradicate the Confusion **Rating:** 5.0/5.0 stars **Reviewed by:** Brad R. | Enterprise (> 1000 emp.) **Reviewed Date:** December 15, 2020 **What do you like best about JDXpert?** Seamless integration with our HRIS. Ease of use for hiring managers who historically hate the notion writing job descriptions. In-flight tracking of deliverables. Job family vertical + business unit "horizontal" comparisons of job descriptions to ensure pay equity. **What do you dislike about JDXpert?** Still looking for a reason to dislike the software : ) **What problems is JDXpert solving and how is that benefiting you?** Before: Prior, job descriptions were getting old and some were lost. It used to take too long to support leaders who were restructuring their team(s)/Business Unit(s). Competitive compensation market pricing of jobs sat alone and static in a disparate system. Job description drafts were confused with final versions..."Who has the pen?" After: Problems solved ### 12. Not Intuitive. Tech Support & Resources for Customers = Disappointing. **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Enterprise (> 1000 emp.) **Reviewed Date:** August 21, 2020 **What do you like best about JDXpert?** Manager and employee self-service is great. Appreciate the ability to build job descriptions utilizing sources curated from the web. Like having workflows for non-admin users to propose changes, get approval, etc. and like that it can create designated URLs for granting non-users temporary/limited visibility during these workflows. Eager for upcoming enhancements that promise to improve intuitiveness and overall appearance. **What do you dislike about JDXpert?** Outdated and messy appearance. Overly-complex logic to the backend structure, naming conventions, and overall design/build of the system. Incredibly difficult for customers (even technical system admins) to autonomously maintain/optimize on their own. Available training resources for system admins is abysmal. Technical support is hit or miss (often miss). Overall JDXpert puts customers on an island: seems it was perplexingly designed to keep customers reliant on tech support/account reps, while providing minimal customer support in return. **What problems is JDXpert solving and how is that benefiting you?** Accommodates huge quantities of job descriptions for large, complex organizations. **Official Response from Ashley Johnston:** > Before addressing your feedback, I want to apologize for your dissatisfaction in our tool. We understand how frustrating it can be when a solution does not live up to expectations but please know that we take your comments very seriously and even before you posted this, have already begun addressing many of your concerns. Regarding the design of the tool, we agree. Our focus in years’ past was to create a flexible, robust and powerful system. We find ourselves in a place where we can acknowledge our design’s shortcomings and are planning to release the updated user interface late 2020/early 2021. If you or your system admin has not been approached with an opportunity to see the new design, please reach out to your customer success manager. As far as support and training, we’ve recently added more members to our support staff to manage support concerns even faster and recently rolled out our new learning management system – read all about it here - https://blog.jdxpert.com/archives/07-2020. Again, we never like to hear that a customer is displeased with their experience and encourage you to reach out to your customer success manager at success@hrtms.com to continue this discussion and resolve your concerns. ## JDXpert Discussions - [1. How long has it taken new users to get all units to fully use JDXpert, and has use of JDXpert helped in recruitment and retention measures?](https://www.g2.com/discussions/34905-1-how-long-has-it-taken-new-users-to-get-all-units-to-fully-use-jdxpert-and-has-use-of-jdxpert-helped-in-recruitment-and-retention-measures) - 1 comment, 1 upvote - [View JDXpert pricing details and edition comparison](https://www.g2.com/products/jdxpert/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-17+12%3A51%3A26+-0500&secure%5Bsession_id%5D=a4f2190e-8ddb-480f-866f-c88e9df7b372&secure%5Btoken%5D=1356d44ce866d67c5b9085cdc6e7761e06855b499a1784970909c1e505b20cff&format=llm_user) ## JDXpert Features **Basics** - Interoperability - Performance - Reporting **Generative AI** - AI Text Generation - AI Text Summarization **Content** - Automation - Content Creation - Distribution Features **Logistics** - Integrations & APIs - User, Role and Access Management **Recruiting and Onboarding** - Job Posting **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Performance - Reporting - Dashboards ## Top JDXpert Alternatives - [Salary.com](https://www.g2.com/products/salary-com-salary-com/reviews) - 4.4/5.0 (1,002 reviews) - [Hireology](https://www.g2.com/products/hireology/reviews) - 4.5/5.0 (1,349 reviews) - [Payfactors](https://www.g2.com/products/payfactors/reviews) - 4.3/5.0 (706 reviews)