# Top 10 IVR Alternatives & Competitors
**Average Rating:** 5.0/5
**Total Number of Reviews:** 2
If you are considering IVR, you may also want to investigate similar alternatives or competitors to find the best solution. Call Center Infrastructure (CCI) Software is a widely used technology, and many people are seeking powerful, easily administered software solutions with ai text-to-speech, call back, and mobile access. Other important factors to consider when researching alternatives to IVR include ease of use and reliability. The best overall IVR alternative is Ozonetel. Other similar apps like IVR are Automation Anywhere Agentic Process Automation, Nextiva, Talkdesk, and JustCall. IVR alternatives can be found in [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci) but may also be in [Contact Center Software](https://www.g2.com/categories/contact-center) or [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents).


## Best Paid & Free Alternatives to IVR
  - [Ozonetel](https://www.g2.com/products/ozonetel/reviews)
  - [Automation Anywhere Agentic Process Automation](https://www.g2.com/products/automation-anywhere-agentic-process-automation/reviews)
  - [Nextiva](https://www.g2.com/products/nextiva/reviews)
  - [Talkdesk](https://www.g2.com/products/talkdesk/reviews)
  - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews)
  - [Close](https://www.g2.com/products/close/reviews)
  - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews)
  - [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews)
  - [Aircall](https://www.g2.com/products/aircall/reviews)
  - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews)

## Top 10 Alternatives to IVR Recently Reviewed By G2 Community
Browse options below. Based on reviewer data, you can see how IVR stacks up to the competition, check reviews from current & previous users in industries like Apparel & Fashion and Information Technology and Services, and find the best product for your business.


  ### 1. [Ozonetel](https://www.g2.com/products/ozonetel/reviews)
By Ozonetel
**Average Rating:** 4.6/5
**Total Reviews:** 625
Ozonetel CloudAgent is designed to enable users to deliver the service their customers demand.


Categories in common with IVR: [Call Center Infrastructure (CCI)](https://www.g2.com/categories/call-center-infrastructure-cci)

**Compare:** [IVR vs Ozonetel](https://www.g2.com/compare/ivr-vs-ozonetel)
**Compare Ozonetel with other alternatives:**
- [Ozonetel vs Automation Anywhere Agentic Process Automation](https://www.g2.com/compare/automation-anywhere-agentic-process-automation-vs-ozonetel)
- [Ozonetel vs Nextiva](https://www.g2.com/compare/nextiva-vs-ozonetel)
- [Ozonetel vs Talkdesk](https://www.g2.com/compare/ozonetel-vs-talkdesk)
- [Ozonetel vs JustCall](https://www.g2.com/compare/saas-labs-justcall-vs-ozonetel)
- [Ozonetel vs Close](https://www.g2.com/compare/close-vs-ozonetel)
- [Ozonetel vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-ozonetel)
- [Ozonetel vs NiCE CXone](https://www.g2.com/compare/nice-cxone-vs-ozonetel)
- [Ozonetel vs Aircall](https://www.g2.com/compare/aircall-vs-ozonetel)
- [Ozonetel vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-ozonetel)

  ### 2. [Automation Anywhere Agentic Process Automation](https://www.g2.com/products/automation-anywhere-agentic-process-automation/reviews)
By Automation Anywhere
**Average Rating:** 4.5/5
**Total Reviews:** 5,590
Automation Anywhere Enterprise is an RPA platform architected for the digital enterprise.


Categories in common with IVR: [Call Center Infrastructure (CCI)](https://www.g2.com/categories/call-center-infrastructure-cci)

**Compare:** [IVR vs Automation Anywhere Agentic Process Automation](https://www.g2.com/compare/automation-anywhere-agentic-process-automation-vs-ivr)
**Compare Automation Anywhere Agentic Process Automation with other alternatives:**
- [Automation Anywhere Agentic Process Automation vs Ozonetel](https://www.g2.com/compare/automation-anywhere-agentic-process-automation-vs-ozonetel)
- [Automation Anywhere Agentic Process Automation vs Nextiva](https://www.g2.com/compare/automation-anywhere-agentic-process-automation-vs-nextiva)
- [Automation Anywhere Agentic Process Automation vs Talkdesk](https://www.g2.com/compare/automation-anywhere-agentic-process-automation-vs-talkdesk)
- [Automation Anywhere Agentic Process Automation vs JustCall](https://www.g2.com/compare/automation-anywhere-agentic-process-automation-vs-saas-labs-justcall)
- [Automation Anywhere Agentic Process Automation vs Close](https://www.g2.com/compare/automation-anywhere-agentic-process-automation-vs-close)
- [Automation Anywhere Agentic Process Automation vs CloudTalk](https://www.g2.com/compare/automation-anywhere-agentic-process-automation-vs-cloudtalk)
- [Automation Anywhere Agentic Process Automation vs NiCE CXone](https://www.g2.com/compare/automation-anywhere-agentic-process-automation-vs-nice-cxone)
- [Automation Anywhere Agentic Process Automation vs Aircall](https://www.g2.com/compare/aircall-vs-automation-anywhere-agentic-process-automation)
- [Automation Anywhere Agentic Process Automation vs Genesys Cloud CX](https://www.g2.com/compare/automation-anywhere-agentic-process-automation-vs-genesys-cloud-cx)

  ### 3. [Nextiva](https://www.g2.com/products/nextiva/reviews)
By Nextiva
**Average Rating:** 4.5/5
**Total Reviews:** 3,569
The Nextiva technology platform is a state-of-the-art telecommunications infrastructure that allows a company's employees to conduct their business from anywhere.


Categories in common with IVR: [Call Center Infrastructure (CCI)](https://www.g2.com/categories/call-center-infrastructure-cci)

**Compare:** [IVR vs Nextiva](https://www.g2.com/compare/ivr-vs-nextiva)
**Compare Nextiva with other alternatives:**
- [Nextiva vs Ozonetel](https://www.g2.com/compare/nextiva-vs-ozonetel)
- [Nextiva vs Automation Anywhere Agentic Process Automation](https://www.g2.com/compare/automation-anywhere-agentic-process-automation-vs-nextiva)
- [Nextiva vs Talkdesk](https://www.g2.com/compare/nextiva-vs-talkdesk)
- [Nextiva vs JustCall](https://www.g2.com/compare/saas-labs-justcall-vs-nextiva)
- [Nextiva vs Close](https://www.g2.com/compare/close-vs-nextiva)
- [Nextiva vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-nextiva)
- [Nextiva vs NiCE CXone](https://www.g2.com/compare/nextiva-vs-nice-cxone)
- [Nextiva vs Aircall](https://www.g2.com/compare/aircall-vs-nextiva)
- [Nextiva vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-nextiva)

  ### 4. [Talkdesk](https://www.g2.com/products/talkdesk/reviews)
By Talkdesk
**Average Rating:** 4.4/5
**Total Reviews:** 2,504
Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk's speed of innovation, deep vertical expertise, and global footprint reflect its commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,300 innovative companies worldwide, including BankUnited, Canon, Evara Health, IBM, Michaels, Novobanco, On Running, and Teka, partner with Talkdesk to deliver a better way to excellent customer experience.


Categories in common with IVR: [Call Center Infrastructure (CCI)](https://www.g2.com/categories/call-center-infrastructure-cci)

**Compare:** [IVR vs Talkdesk](https://www.g2.com/compare/ivr-vs-talkdesk)
**Compare Talkdesk with other alternatives:**
- [Talkdesk vs Ozonetel](https://www.g2.com/compare/ozonetel-vs-talkdesk)
- [Talkdesk vs Automation Anywhere Agentic Process Automation](https://www.g2.com/compare/automation-anywhere-agentic-process-automation-vs-talkdesk)
- [Talkdesk vs Nextiva](https://www.g2.com/compare/nextiva-vs-talkdesk)
- [Talkdesk vs JustCall](https://www.g2.com/compare/saas-labs-justcall-vs-talkdesk)
- [Talkdesk vs Close](https://www.g2.com/compare/close-vs-talkdesk)
- [Talkdesk vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-talkdesk)
- [Talkdesk vs NiCE CXone](https://www.g2.com/compare/nice-cxone-vs-talkdesk)
- [Talkdesk vs Aircall](https://www.g2.com/compare/aircall-vs-talkdesk)
- [Talkdesk vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-talkdesk)

  ### 5. [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews)
By Saas Labs
**Average Rating:** 4.3/5
**Total Reviews:** 2,387
JustCall is an AI-powered customer communication platform that allows you to connect with customers instantly, automate your workflows, and coach your teams, all from a single interface. Purpose-built to serve your business communication needs, JustCall easily integrates with 100+ CRMs, Help desks, and all the business tools you need to engineer better conversations. Trusted by 6,000+ companies globally, JustCall enables customer-facing teams to enjoy seamless customer conversations with real-time and post-call AI-powered insights. Top JustCall features to watch out for: ★ Inbound & outbound calling ★ Send & receive SMS & MMS ★ Sales dialer (Auto Dialer, Predictive Dialer, and Dynamic Dialer) ★ SMS Workflows & Bots ★ Multi-level IVR ★ Real-time agent assist ★ AI-powered SMS Copilot ★ AI coaching ★ Sentiment analysis ★ AI call scoring ★ Live call monitoring ★ Shared WhatsApp inbox ★ Automatic call distribution ★ Business phone numbers in 70+ countries


Categories in common with IVR: [Call Center Infrastructure (CCI)](https://www.g2.com/categories/call-center-infrastructure-cci)

**Compare:** [IVR vs JustCall](https://www.g2.com/compare/ivr-vs-saas-labs-justcall)
**Compare JustCall with other alternatives:**
- [JustCall vs Ozonetel](https://www.g2.com/compare/saas-labs-justcall-vs-ozonetel)
- [JustCall vs Automation Anywhere Agentic Process Automation](https://www.g2.com/compare/automation-anywhere-agentic-process-automation-vs-saas-labs-justcall)
- [JustCall vs Nextiva](https://www.g2.com/compare/saas-labs-justcall-vs-nextiva)
- [JustCall vs Talkdesk](https://www.g2.com/compare/saas-labs-justcall-vs-talkdesk)
- [JustCall vs Close](https://www.g2.com/compare/close-vs-saas-labs-justcall)
- [JustCall vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-saas-labs-justcall)
- [JustCall vs NiCE CXone](https://www.g2.com/compare/saas-labs-justcall-vs-nice-cxone)
- [JustCall vs Aircall](https://www.g2.com/compare/aircall-vs-saas-labs-justcall)
- [JustCall vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-saas-labs-justcall)

  ### 6. [Close](https://www.g2.com/products/close/reviews)
By Close
**Average Rating:** 4.7/5
**Total Reviews:** 2,045
Close is an all-in-one sales CRM designed to increase sales productivity for sales teams. With built-in calling, email, SMS, and more, sales teams are able to close more deals and make more sales—all without manual data entry!


Categories in common with IVR: [Call Center Infrastructure (CCI)](https://www.g2.com/categories/call-center-infrastructure-cci)

**Compare:** [IVR vs Close](https://www.g2.com/compare/close-vs-ivr)
**Compare Close with other alternatives:**
- [Close vs Ozonetel](https://www.g2.com/compare/close-vs-ozonetel)
- [Close vs Automation Anywhere Agentic Process Automation](https://www.g2.com/compare/automation-anywhere-agentic-process-automation-vs-close)
- [Close vs Nextiva](https://www.g2.com/compare/close-vs-nextiva)
- [Close vs Talkdesk](https://www.g2.com/compare/close-vs-talkdesk)
- [Close vs JustCall](https://www.g2.com/compare/close-vs-saas-labs-justcall)
- [Close vs CloudTalk](https://www.g2.com/compare/close-vs-cloudtalk)
- [Close vs NiCE CXone](https://www.g2.com/compare/close-vs-nice-cxone)
- [Close vs Aircall](https://www.g2.com/compare/aircall-vs-close)
- [Close vs Genesys Cloud CX](https://www.g2.com/compare/close-vs-genesys-cloud-cx)

  ### 7. [CloudTalk](https://www.g2.com/products/cloudtalk/reviews)
By CloudTalk
**Average Rating:** 4.4/5
**Total Reviews:** 1,844
CloudTalk is a remote-ready cloud call center software for sales and customer support teams. Aside from providing top of the range call quality and a modern solution, our unique selling point is the ability to easily integrate with leading CRMs and helpdesks, giving customer service agents and sales people better visibility of their customer or prospect base. On top of this, we have a feature stack consisting of drag & drop workflow automations, multistep call flow builders and smart dialing functionality, which automate and simplify a large part of our customers’ workflows, saving on average 2-3 minutes per call.


Categories in common with IVR: [Call Center Infrastructure (CCI)](https://www.g2.com/categories/call-center-infrastructure-cci)

**Compare:** [IVR vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-ivr)
**Compare CloudTalk with other alternatives:**
- [CloudTalk vs Ozonetel](https://www.g2.com/compare/cloudtalk-vs-ozonetel)
- [CloudTalk vs Automation Anywhere Agentic Process Automation](https://www.g2.com/compare/automation-anywhere-agentic-process-automation-vs-cloudtalk)
- [CloudTalk vs Nextiva](https://www.g2.com/compare/cloudtalk-vs-nextiva)
- [CloudTalk vs Talkdesk](https://www.g2.com/compare/cloudtalk-vs-talkdesk)
- [CloudTalk vs JustCall](https://www.g2.com/compare/cloudtalk-vs-saas-labs-justcall)
- [CloudTalk vs Close](https://www.g2.com/compare/close-vs-cloudtalk)
- [CloudTalk vs NiCE CXone](https://www.g2.com/compare/cloudtalk-vs-nice-cxone)
- [CloudTalk vs Aircall](https://www.g2.com/compare/aircall-vs-cloudtalk)
- [CloudTalk vs Genesys Cloud CX](https://www.g2.com/compare/cloudtalk-vs-genesys-cloud-cx)

  ### 8. [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews)
By NiCE
**Average Rating:** 4.3/5
**Total Reviews:** 1,730
NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes.


Categories in common with IVR: [Call Center Infrastructure (CCI)](https://www.g2.com/categories/call-center-infrastructure-cci)

**Compare:** [IVR vs NiCE CXone](https://www.g2.com/compare/ivr-vs-nice-cxone)
**Compare NiCE CXone with other alternatives:**
- [NiCE CXone vs Ozonetel](https://www.g2.com/compare/nice-cxone-vs-ozonetel)
- [NiCE CXone vs Automation Anywhere Agentic Process Automation](https://www.g2.com/compare/automation-anywhere-agentic-process-automation-vs-nice-cxone)
- [NiCE CXone vs Nextiva](https://www.g2.com/compare/nextiva-vs-nice-cxone)
- [NiCE CXone vs Talkdesk](https://www.g2.com/compare/nice-cxone-vs-talkdesk)
- [NiCE CXone vs JustCall](https://www.g2.com/compare/saas-labs-justcall-vs-nice-cxone)
- [NiCE CXone vs Close](https://www.g2.com/compare/close-vs-nice-cxone)
- [NiCE CXone vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-nice-cxone)
- [NiCE CXone vs Aircall](https://www.g2.com/compare/aircall-vs-nice-cxone)
- [NiCE CXone vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-nice-cxone)

  ### 9. [Aircall](https://www.g2.com/products/aircall/reviews)
By Aircall
**Average Rating:** 4.4/5
**Total Reviews:** 1,602
Aircall is the phone system for modern business that can be used on any device. Since Aircall has no hardware requirement, customers can get set up and dialing in as few as 3 minutes. Packed with powerful integrations and a growing app ecosystem of 50+ CRM, Helpdesk, eCommerce, and other business software, Aircall is ideal for modern companies that want to stay connected. Dynamic call center features enable sales and support teams to manage their calls and be as productive as possible. Features include: Power Dialer, Analytics Dashboard, Live Activity Feed, Call Coaching, CTI, IVR, and much more.


Categories in common with IVR: [Call Center Infrastructure (CCI)](https://www.g2.com/categories/call-center-infrastructure-cci)

**Compare:** [IVR vs Aircall](https://www.g2.com/compare/aircall-vs-ivr)
**Compare Aircall with other alternatives:**
- [Aircall vs Ozonetel](https://www.g2.com/compare/aircall-vs-ozonetel)
- [Aircall vs Automation Anywhere Agentic Process Automation](https://www.g2.com/compare/aircall-vs-automation-anywhere-agentic-process-automation)
- [Aircall vs Nextiva](https://www.g2.com/compare/aircall-vs-nextiva)
- [Aircall vs Talkdesk](https://www.g2.com/compare/aircall-vs-talkdesk)
- [Aircall vs JustCall](https://www.g2.com/compare/aircall-vs-saas-labs-justcall)
- [Aircall vs Close](https://www.g2.com/compare/aircall-vs-close)
- [Aircall vs CloudTalk](https://www.g2.com/compare/aircall-vs-cloudtalk)
- [Aircall vs NiCE CXone](https://www.g2.com/compare/aircall-vs-nice-cxone)
- [Aircall vs Genesys Cloud CX](https://www.g2.com/compare/aircall-vs-genesys-cloud-cx)

  ### 10. [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews)
By Genesys
**Average Rating:** 4.4/5
**Total Reviews:** 1,554
The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels.


Categories in common with IVR: [Call Center Infrastructure (CCI)](https://www.g2.com/categories/call-center-infrastructure-cci)

**Compare:** [IVR vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-ivr)
**Compare Genesys Cloud CX with other alternatives:**
- [Genesys Cloud CX vs Ozonetel](https://www.g2.com/compare/genesys-cloud-cx-vs-ozonetel)
- [Genesys Cloud CX vs Automation Anywhere Agentic Process Automation](https://www.g2.com/compare/automation-anywhere-agentic-process-automation-vs-genesys-cloud-cx)
- [Genesys Cloud CX vs Nextiva](https://www.g2.com/compare/genesys-cloud-cx-vs-nextiva)
- [Genesys Cloud CX vs Talkdesk](https://www.g2.com/compare/genesys-cloud-cx-vs-talkdesk)
- [Genesys Cloud CX vs JustCall](https://www.g2.com/compare/genesys-cloud-cx-vs-saas-labs-justcall)
- [Genesys Cloud CX vs Close](https://www.g2.com/compare/close-vs-genesys-cloud-cx)
- [Genesys Cloud CX vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-genesys-cloud-cx)
- [Genesys Cloud CX vs NiCE CXone](https://www.g2.com/compare/genesys-cloud-cx-vs-nice-cxone)
- [Genesys Cloud CX vs Aircall](https://www.g2.com/compare/aircall-vs-genesys-cloud-cx)


## Explore Articles
- [Best employee intranet software](https://www.g2.com/discussions/what-is-the-best-employee-intranet-software)
- [What practice management system offers the best analytics features?](https://www.g2.com/discussions/what-practice-management-system-offers-the-best-analytics-features)
- [Best pricing optimization software for medium-sized firm](https://www.g2.com/discussions/best-pricing-optimization-software-for-medium-sized-firm)
- [Vaccine Tracking](https://www.g2.com/articles/g2-introduces-new-vaccine-tracking-software-category)
- [How exhaustive is the discovery process for SaaS applications?](https://www.g2.com/discussions/how-exhaustive-is-the-discovery-process-for-saas-applications)
- [Top robotic process automation tools for startups](https://www.g2.com/discussions/top-robotic-process-automation-tools-for-startups)

## Spotlight Categories
- [Digital Experience Platforms (DXP)](https://www.g2.com/categories/digital-experience-platforms-dxp)
- [Zero Trust Networking Software](https://www.g2.com/categories/zero-trust-networking)
- [Demand Side Platform (DSP)](https://www.g2.com/categories/demand-side-platform-dsp)