Top 10 IVR Alternatives & Competitors

(2)5.0 out of 5

Research alternative solutions to IVR on G2, with real user reviews on competing tools. Call Center Infrastructure (CCI) Software is a widely used technology, and many people are seeking secure, simple software solutions with mobile access, queue management, and call back. Other important factors to consider when researching alternatives to IVR include ease of use and reliability. The best overall IVR alternative is Ozonetel. Other similar apps like IVR are Automation Anywhere, Nextiva, Talkdesk, and JustCall. IVR alternatives can be found in Call Center Infrastructure (CCI) Software but may also be in Contact Center Software or AI Customer Support Agents Software.

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Best Paid & Free Alternatives to IVR

Ozonetel
Automation Anywhere
Nextiva
Talkdesk
JustCall
Close
NiCE CXone Mpower
CloudTalk

Top 10 Alternatives to IVR Recently Reviewed By G2 Community

Browse options below. Based on reviewer data, you can see how IVR stacks up to the competition, check reviews from current & previous users in industries like Apparel & Fashion and Information Technology and Services, and find the best product for your business.

Ozonetel

By Ozonetel

4.6/5

(617)

Product Description

Categories in common with IVR:

Call Center Infrastructure (CCI)

Automation Anywhere

By Automation Anywhere

4.5/5

(5,546)

Product Description

Categories in common with IVR:

Call Center Infrastructure (CCI)

Nextiva

By Nextiva

4.5/5

(3,438)

Product Description

Categories in common with IVR:

Call Center Infrastructure (CCI)

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JustCall

By Saas Labs

4.3/5

(2,331)

Product Description

JustCall is an AI-powered customer communication platform that allows you to connect with customers instantly, automate your workflows, and coach your teams, all from a single interface. Purpose-built to serve your business communication needs, JustCall easily integrates with 100+ CRMs, Help desks, and all the business tools you need to engineer better conversations. Trusted by 6,000+ companies globally, JustCall enables customer-facing teams to enjoy seamless customer conversations with real-time and post-call AI-powered insights. Top JustCall features to watch out for: ★ Inbound & outbound calling ★ Send & receive SMS & MMS ★ Sales dialer (Auto Dialer, Predictive Dialer, and Dynamic Dialer) ★ SMS Workflows & Bots ★ Multi-level IVR ★ Real-time agent assist ★ AI-powered SMS Copilot ★ AI coaching ★ Sentiment analysis ★ AI call scoring ★ Live call monitoring ★ Shared WhatsApp inbox ★ Automatic call distribution ★ Business phone numbers in 70+ countries

Categories in common with IVR:

Call Center Infrastructure (CCI)

By Close

4.7/5

(1,952)

Product Description

Categories in common with IVR:

Call Center Infrastructure (CCI)

NiCE CXone Mpower

By NiCE

4.3/5

(1,726)

Product Description

NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes.

Categories in common with IVR:

Call Center Infrastructure (CCI)

CloudTalk

By CloudTalk

4.4/5

(1,624)

Product Description

CloudTalk is a remote-ready cloud call center software for sales and customer support teams. Aside from providing top of the range call quality and a modern solution, our unique selling point is the ability to easily integrate with leading CRMs and helpdesks, giving customer service agents and sales people better visibility of their customer or prospect base. On top of this, we have a feature stack consisting of drag & drop workflow automations, multistep call flow builders and smart dialing functionality, which automate and simplify a large part of our customers’ workflows, saving on average 2-3 minutes per call.

Categories in common with IVR:

Call Center Infrastructure (CCI)

LiveAgent

By QualityUnit

4.5/5

(1,536)

Product Description

Categories in common with IVR:

Call Center Infrastructure (CCI)

Genesys Cloud CX

By Genesys

4.4/5

(1,488)

Product Description

The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels.

Categories in common with IVR:

Call Center Infrastructure (CCI)