--- title: IT Glue Reviews meta_title: 'IT Glue Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 695 reviews by the users' company size, role or industry to find out how IT Glue works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 695 scale: '5' date_modified: '2026-06-16' parent_category: name: Knowledge Management url: https://www.g2.com/categories/knowledge-management --- # IT Glue Reviews **Vendor:** Kaseya **Category:** [IT Documentation Software](https://www.g2.com/categories/it-documentation) **Average Rating:** 4.6/5.0 **Total Reviews:** 695 ## About IT Glue IT Glue is the first documentation platform specifically built for the needs of IT professionals. With IT Glue, your team will have IT asset, vendor and software information, along with passwords, contacts and SOPs, all in a single pane of glass. Documentation can be linked to the others, making for a seamless experience, where your team has everything, they need at their fingertips, without having to toggle between applications. IT Glue is trusted by IT teams in over 16,000 organizations across 70+ countries. IT Glue makes documentation easy by consolidating and integrating with the monitoring, ticketing and Microsoft tools techs use every day. Hundreds of out-of-the-box documentation templates ensure you get started with ease, your team creates documentation in a consistent format, and our deep search makes everything easy to find. IT Glue is SOC 2, Type II certified, and comes with a wealth of security features, including host-proof password hosting, granular security permissions at both the group and individual levels, version control, an immutable audit trail and more. With IT Glue, users can: • Organize and manage IT assets • Formalize IT processes and practices • Create editable SOPs and Knowledge Base articles • Define relationships between assets, licensing, vendors, passwords and more • Create checklists for high-level, repeatable processes and procedures • Upload or attach various file types, such as audio and video files, images, and external links • Securely share credentials • Automate the filling of password forms or logins ## IT Glue Pros & Cons **What users like:** - Users love the **ease of use** of IT Glue, enabling quick access to vital IT documentation and assets. (90 reviews) - Users value the **centralized documentation** capabilities of IT Glue, enhancing team collaboration and efficiency significantly. (59 reviews) - Users highly value the **robust integrations** of IT Glue, streamlining their workflows and enhancing productivity. (54 reviews) - Users love the **easy integrations** with other platforms, enhancing document creation and simplifying information retrieval. (39 reviews) - Users value the **effective organization** features of IT Glue, enhancing productivity and streamlining information management. (39 reviews) - Users value the **secure and organized password management** in IT Glue, enhancing ease of access and control. (36 reviews) - Easy Access (33 reviews) - Centralization (30 reviews) - Efficiency (25 reviews) - Intuitive (23 reviews) **What users dislike:** - Users experience **slow performance** issues with IT Glue, including lag and freezing during important tasks. (21 reviews) - Users find the **missing features** in IT Glue, like cumbersome viewing and poor mobile app functionality, frustrating. (19 reviews) - Users find the **learning curve steep** for IT Glue, with complexity and navigation challenges for new users. (17 reviews) - Users face challenges with the **search functionality** , including freezing issues and inconsistent results that hinder usability. (15 reviews) - Users find the **poor interface design** of IT Glue outdated and lacking customization options, affecting usability. (13 reviews) - Process Complexity (11 reviews) - Users find the **search limitations** of IT Glue frustrating, often leading to a less efficient workflow. (11 reviews) - Users find **app functionality lacking** , with issues like outdated information and synchronization problems affecting usability. (9 reviews) - App Performance (9 reviews) - Expensive (9 reviews) ## IT Glue Reviews ### 1. IT Glue Keeps Team Knowledge Organized and Easy to Find **Rating:** 4.5/5.0 stars **Reviewed by:** Darren . | Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2026 **What do you like best about IT Glue?** IT Glue has been especially useful for organizing technical knowledge in a way that stays accessible across the entire support team. The relationship mapping between configurations, passwords, contacts, and procedures helps reduce time spent hunting for information during urgent issues. We also like how flexible the documentation structure is because it allows each client environment to be documented differently without losing consistency. Search functionality and integrations with PSA/RMM platforms also make daily workflows smoother. **What do you dislike about IT Glue?** Some sections of the interface can feel cluttered when managing large client environments with a high volume of assets and documentation. Permission granularity could also be improved in certain scenarios where more detailed access separation would be helpful. We have also noticed occasional delays when loading larger documentation sets or switching between heavily populated organizations. **What problems is IT Glue solving and how is that benefiting you?** IT Glue has helped us reduce dependency on tribal knowledge by centralizing operational and client-specific information into a structured system that the entire team can reference. It has improved onboarding for new technicians, reduced time spent tracking down credentials or historical configuration details, and made internal procedures more repeatable across different customer environments. Having documentation, SOPs, and asset relationships tied together has also improved response consistency during escalations and after-hours support situations. ### 2. Centralized Documentation That Streamlines Support and Collaboration **Rating:** 4.5/5.0 stars **Reviewed by:** D S. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2026 **What do you like best about IT Glue?** IT Glue provides a centralized and organized documentation platform that makes it easy to quickly locate passwords, configurations, network information, procedures, and client documentation. The integrations with PSA/RMM platforms help streamline workflows, and the search functionality makes day-to-day support much more efficient. It has significantly improved documentation consistency and technician collaboration across environments. **What do you dislike about IT Glue?** The platform can occasionally feel slow when navigating larger documentation sets, and some areas of the interface could be more modern and streamlined. Certain administrative tasks and permission settings can also be more complex than expected. Reporting and customization options are good overall, but there is still room for improvement in flexibility and performance. **What problems is IT Glue solving and how is that benefiting you?** IT Glue helps centralize documentation, passwords, procedures, and client asset information into a single platform. Prior to using it, information was often scattered across different systems or stored inconsistently between technicians. Having everything standardized and searchable has improved efficiency, reduced onboarding time for new technicians, and helped ensure faster issue resolution and better continuity across support teams. ### 3. Centralized IT Documentation Made Simple **Rating:** 5.0/5.0 stars **Reviewed by:** Justin C. | Lead Solutions Architect, Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2026 **What do you like best about IT Glue?** I really like having documentation in a single, easy-to-use environment with IT Glue. It makes finding things specific to a client or piece of software very helpful, which is a big plus for managing IT documentation. I like how you can integrate with RMM and do a web remote session to use AI to create documentation. The ability to drill down and find documentation for multiple clients can happen within just a few clicks. **What do you dislike about IT Glue?** The ability to search and have a more automated flow of reviewing documentation and retrieving documentation and getting it linked to incoming tickets. It can be really difficult to find client specific information unless you know exactly how to search for it. There is sometimes lost time spent there. But I know there are AI improvements and integrations coming. **What problems is IT Glue solving and how is that benefiting you?** IT Glue helps sys admins and techs document reoccurring problems, streamlining issue resolution. I appreciate having documentation in a single, easy-to-use environment, which makes finding client or software-specific information really helpful. The ability to be able to pull multiple teams together in the same system is really incredible. ### 4. Powerful and Robust Management system **Rating:** 5.0/5.0 stars **Reviewed by:** Jay P. | System Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** March 15, 2023 **What do you like best about IT Glue?** After switching roles within my MSP, I begun to use this more and more. The categories are fitting and the tool has the potential to grow this out as much as is needed. Many options as to how you want information conveyed and shared. Certain teams can have certain access and very easy to set up minor customizations **What do you dislike about IT Glue?** The platform has become more reliable, nothing less to report on. **What problems is IT Glue solving and how is that benefiting you?** The ease of use, the efficiency of the product, and the robust tool help us drive technology forward and keep documentation solid. This utility offers a place for everything to be logged and documented for quick reference. Used by everyone on the team to connect, reference and update so that we can provide seamless services. ### 5. Excellent Centralized Documentation with Powerful Organization and Search **Rating:** 5.0/5.0 stars **Reviewed by:** Jonathan N. | IT support, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2026 **What do you like best about IT Glue?** IT Glue provides an excellent centralized documentation platform for managing client environments, passwords, configurations, and procedures. The organization and search functionality make it easy for technicians to quickly access critical information, improving efficiency and consistency across the team. **What do you dislike about IT Glue?** While the platform is very feature rich, some areas of the interface can feel slow or overly complex at times. Initial setup and documentation standardization can also take significant effort, especially when onboarding large or existing environments. **What problems is IT Glue solving and how is that benefiting you?** IT Glue helps centralize and standardize documentation across client environments, making it easier for technicians to quickly locate passwords, configurations, procedures, and asset information. This improves operational efficiency, reduces onboarding time for new staff, and helps ensure consistent service delivery across the organization. ### 6. Fast Search and Linked Docs Keep Everything in One Place **Rating:** 4.5/5.0 stars **Reviewed by:** Evan W. | Athletics IT Student Gameday Support, Mid-Market (51-1000 emp.) **Reviewed Date:** April 09, 2026 **What do you like best about IT Glue?** It keeps everything in one place so I’m not digging through old folders or spreadsheets for passwords and SOPs. The search is fast, and the fact that it links everything together saves me a ton of time when I'm trying to get stuff done. **What do you dislike about IT Glue?** Sometimes the search pulls up too much irrelevant stuff if you don't use exact keywords. It can be annoying when you're in a rush and have to sift through old versions of docs to find the current one. The notification system is also a bit of a mess. **What problems is IT Glue solving and how is that benefiting you?** The main thing it solves is just getting everyone on the same page. We used to have info buried in random spreadsheets or just stuck in people's heads, which was a nightmare when someone was out of the office. Now, I don't have to waste twenty minutes hunting for a password or asking around for how a specific site is set up. It’s made our whole workflow way less messy and saves me a massive amount of time on the basic, day-to-day stuff. ### 7. Versatile Platform with Stellar Search and Customization **Rating:** 4.5/5.0 stars **Reviewed by:** Ty L. | Support POD Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2026 **What do you like best about IT Glue?** I really like the universal search feature in IT Glue; it's a big one for me. It helps me find related information and narrow it down to a specific client, which is really handy when dealing with client-specific issues. The customization options with flexible assets are a great plus too. I also appreciate the ability to share documents publicly with clients, as it enhances client interactions. The @relate function within documents is another standout feature, making it simple to relate items and cross-reference documents. Overall, I've been using IT Glue for years, and it's a really amazing platform. **What do you dislike about IT Glue?** The quick notes in IT Glue are very handy, but they have zero versioning control. If someone accidentally deletes a note, you can't restore it unless you have an export of it. **What problems is IT Glue solving and how is that benefiting you?** I use IT Glue for documentation, passwords, asset synchronization, and alerting for domain renewals. It provides universal search, a unified DMS, and client splash pages, which help in accessing and managing client information efficiently. ### 8. Revolutionized Our Password Management with Stellar Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Dalton S. | Systems Administrator II **Reviewed Date:** April 02, 2026 **What do you like best about IT Glue?** I use IT Glue for storing all documentation related to client organizations, as well as for password management and rotation, which is really helpful. I love using the phone app 'Fusion' to access passwords quickly when I'm on-site at client organizations. I enjoy the ease of use and integration of IT Glue, especially the integrations between Datto RMM and IT Glue. The initial setup was simple, and IT Glue is only as good as the data we input. I find the overall functionality meets our needs well. **What do you dislike about IT Glue?** The phone application 'IT Glue' could use some revamping. If I close the phone application for more than a day, I am forced to reauthenticate each time the app opens. It would be 10x better if the app utilized face recognition after the initial login. **What problems is IT Glue solving and how is that benefiting you?** We use IT Glue to manage passwords and rotate them efficiently. It provides centralized access to credentials and consolidates both client and internal documentation, enhancing effficiency and overall organizational structure. ### 9. IT Glue Centralizes Documentation and Boosts Team Collaboration **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2026 **What do you like best about IT Glue?** What stands out most about IT Glue is how effectively it centralizes and organizes documentation. It makes it easy to access critical information quickly, improves team collaboration, and helps standardize processes, which saves time and reduces confusion. **What do you dislike about IT Glue?** One downside of IT Glue is that it can feel a bit rigid and sometimes slow, especially when navigating large datasets. The search and organization features aren’t always as intuitive as they could be, and pricing can be a concern for smaller teams. **What problems is IT Glue solving and how is that benefiting you?** IT Glue solves the problem of scattered and inconsistent documentation by centralizing all your critical IT information in one place. This benefits you by making it faster to find what you need, improving team efficiency, and reducing errors—especially during troubleshooting or onboarding—because everyone has access to accurate, up-to-date information. ### 10. Easy-to-Use, Fluid UI with Valuable M365 and Autotask Sync **Rating:** 4.5/5.0 stars **Reviewed by:** Michael L. | Level 2 Technician, Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2026 **What do you like best about IT Glue?** Its very easy to use. UI and design of the application works very well and its fluid. Syncing with M365 and Autotask is really useful, adds a large amount to your workflow and helps with documentation. **What do you dislike about IT Glue?** Their is no native integration with Entra App Registrations. More integrations with Entra/Intune/Azure would be something I want to see in the future. **What problems is IT Glue solving and how is that benefiting you?** Keeping documentation and user contact and information. Benefiting us by allowing us to easily and quickly get client information. ### 11. IT Glue Keeps All Our Documentation Organized and Easily Accessible **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2026 **What do you like best about IT Glue?** What I like best about IT Glue is how it centralizes documentation and makes information easily accessible for technicians. Passwords, configurations, SOPs, network information, and client documentation can all be organized in one place, which greatly improves efficiency and consistency across the team. **What do you dislike about IT Glue?** The platform can become cluttered if documentation standards are not maintained consistently. Search functionality and navigation can occasionally feel slower or less intuitive than expected, especially in larger environments with a lot of stored information. **What problems is IT Glue solving and how is that benefiting you?** IT Glue helps solve the problem of scattered or undocumented client information. It improves operational efficiency by giving technicians quick access to critical documentation, reducing downtime, speeding up onboarding, and creating better consistency across support processes. ### 12. ITG Keeps Documentation and Passwords Organized in One Place **Rating:** 4.5/5.0 stars **Reviewed by:** Truong L. | EndPoint Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** May 26, 2026 **What do you like best about IT Glue?** ITG is a great central location for all kinds of documentation and a password vault, to name just a couple of examples. We use this tool alongside Autotask PSA, and it helps keep everything organized in one place. **What do you dislike about IT Glue?** The only downside I’ve found with this tool is the monthly cost per license/user. **What problems is IT Glue solving and how is that benefiting you?** My biggest benefiting feature that has improved has to be secure password management. ### 13. IT Glue Centralizes Documentation for Faster, More Efficient Work **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2026 **What do you like best about IT Glue?** IT Glue is great for centralizing documentation and keeping everything organized in one place. It makes it easy to store passwords, configurations, and client information in a structured way, which saves time when you need to find something quickly. The integrations with other tools also help keep data consistent, and overall it improves efficiency and reduces the risk of missing or outdated information. **What do you dislike about IT Glue?** IT Glue is great for centralizing documentation and keeping everything organized in one place. It makes it easy to store passwords, configurations, and client information in a structured way, which saves time when you need to find something quickly. The integrations with other tools also help keep data consistent, and overall it improves efficiency and reduces the risk of missing or outdated information. **What problems is IT Glue solving and how is that benefiting you?** IT Glue solves the problem of scattered and inconsistent documentation by putting all client information, passwords, and configurations into a single, organized system. This makes it much easier to quickly find what you need, reduces time spent searching across different tools, and helps ensure everyone on the team is working with the same up-to-date information. As a result, it improves efficiency, speeds up issue resolution, and reduces the risk of errors caused by missing or outdated data. ### 14. IT Glue Makes Documentation Easy to Manage **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2026 **What do you like best about IT Glue?** IT Glue is great for centralizing documentation and keeping everything organized in one place. It makes it easy to store passwords, configurations, and client information in a structured way, which saves time when you need to find something quickly. The integrations with other tools also help keep data consistent, and overall it improves efficiency and reduces the risk of missing or outdated information. **What do you dislike about IT Glue?** IT Glue can feel a bit slow at times, especially when loading larger organizations or navigating between sections. The search function isn’t always as precise as you’d like, which can make finding specific information frustrating. It can also take some time to set up and maintain properly, and without consistent documentation habits, things can become outdated or cluttered. **What problems is IT Glue solving and how is that benefiting you?** IT Glue solves the problem of scattered and inconsistent documentation by putting all client information, passwords, and configurations into a single, organized system. This makes it much easier to quickly find what you need, reduces time spent searching across different tools, and helps ensure everyone on the team is working with the same up-to-date information. As a result, it improves efficiency, speeds up issue resolution, and reduces the risk of errors caused by missing or outdated data. ### 15. Centralized, Well-Organized Documentation That Boosts Technician Efficiency **Rating:** 4.0/5.0 stars **Reviewed by:** Donovan E. | IT Support, Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2026 **What do you like best about IT Glue?** Centralized documentation for clients, passwords, and assets with strong organization and easy access for technicians. It improves efficiency and standardization across environments. **What do you dislike about IT Glue?** Search can be inconsistent, and the UI can feel a bit cluttered at times. Pricing is also on the higher side compared to alternatives. **What problems is IT Glue solving and how is that benefiting you?** Eliminates scattered documentation and password storage by centralizing everything in one secure platform. It improves technician efficiency, speeds up issue resolution, and ensures consistent, standardized processes across all client environments. ### 16. Efficiency Booster with Seamless Integrations **Rating:** 4.5/5.0 stars **Reviewed by:** Matt D. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about IT Glue?** I use IT Glue for documenting our processes and procedures as well as specific information for our clients. I appreciate how it helps us find where information is, and it allows us to stay in our PSA and RMM, making our techs more efficient. I like the ease of use, and I really enjoy the integration with PSA and RMM and the ability to create SOPs on the fly, which has shortened the time to resolution. The initial setup was also easy for us. **What do you dislike about IT Glue?** Nothing **What problems is IT Glue solving and how is that benefiting you?** I use IT Glue to document processes and client info, helping us find information easily. It integrates with PSA and RMM, boosting tech efficiency and shortening resolution times. ### 17. Solid Centralized Documentation for Faster Troubleshooting and Onboarding **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2026 **What do you like best about IT Glue?** IT Glue is excellent for centralizing and organizing documentation. It makes it easy to store passwords, client information, SOPs, and system details in a structured and searchable way. The linking feature between assets is especially helpful for quickly understanding dependencies across environments, and it improves efficiency when troubleshooting or onboarding new technicians. **What do you dislike about IT Glue?** The platform can feel restrictive in how documentation is structured, and it sometimes takes extra effort to format information the “IT Glue way.” Permissions and navigation can also get a bit complex in larger environments. **What problems is IT Glue solving and how is that benefiting you?** IT Glue solves the problem of scattered, inconsistent documentation across teams and systems. By centralizing everything in one place, it reduces time spent searching for critical information and helps improve consistency across the organization. This leads to faster troubleshooting, smoother onboarding, and better knowledge sharing within the team. ### 18. Convenient for MSP Password Management, But Uploads Need Work **Rating:** 3.5/5.0 stars **Reviewed by:** Ashot M. | Senior Infrastructure Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2026 **What do you like best about IT Glue?** I find IT Glue pretty convenient and easy to use with its intuitively structured design. I primarily use it for MSP customer management, especially for password management, and it helps in keeping a central location for my customers' data. When I create documents directly in IT Glue, they are formatted nicely and presented easily. **What do you dislike about IT Glue?** Uploading documentation can be a bit weird with formatting. When I create documents natively in IT Glue, they're formatted nicely and presented easily, but if I upload them, they just sit in a folder and can be downloaded. **What problems is IT Glue solving and how is that benefiting you?** IT Glue keeps a central location for my customer's data, mainly for password management, making it convenient and easy to use. ### 19. Effortless Documentation Sharing with User-Friendly Interface **Rating:** 4.0/5.0 stars **Reviewed by:** Tim C. | ZBC skolepraktik elev, Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2026 **What do you like best about IT Glue?** I use IT Glue for documentation and sharing with customers. I really like the interface, as it allows for ease of access and is overall easy to adjust for my needs. It was really easy to set up IT Glue, especially since we had a guide for initial questions. Also, IT Glue works well with Dayto RMM, which we use together. **What do you dislike about IT Glue?** More documentation of the actual product **What problems is IT Glue solving and how is that benefiting you?** I use IT Glue for compartmentalizing documentation and sharing it easily with customers. ### 20. Documentation, Passwords, and Configurations **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Computer Hardware | Small-Business (50 or fewer emp.) **Reviewed Date:** May 24, 2023 **What do you like best about IT Glue?** I like the ability with MFA inside of the existing password objects. **What do you dislike about IT Glue?** Search capabilities are still very primitive. Even with the latest AI assistant. Need a better search function like Google webcrawler instead of searching by titles throughout the portal. Not very integrated with asset management without purchasing the feature. Need a Apps & Services section in left pane for encryption key tracking and integration, without having to further customize in other modules. **What problems is IT Glue solving and how is that benefiting you?** Ability to store and share documents internally with co-workers. ### 21. Great for documentation **Rating:** 5.0/5.0 stars **Reviewed by:** Michael P. | System Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2023 **What do you like best about IT Glue?** Haven't really seen anything new, but then again, the product works great as is. **What do you dislike about IT Glue?** Metatags would be great, and copy paste from Word sometimes works or doesn't work with images **What problems is IT Glue solving and how is that benefiting you?** Easily document, with revision history, and archiving. Quick access for better support ### 22. Centralizes Documentation with Ease **Rating:** 5.0/5.0 stars **Reviewed by:** David L. | President, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2026 **What do you like best about IT Glue?** I like that IT Glue centralizes documentation and makes it easy to find and reference information. I also appreciate the amount and type of information we can store and track along with the documentation for SOPs. It's easy to create and edit documentation and see the change history to the documents. The initial setup was fairly simple with the onboarding service. **What do you dislike about IT Glue?** The password management feature isn’t as robust as dedicated password managers and I’d like to see improvements in this area. **What problems is IT Glue solving and how is that benefiting you?** IT Glue centralizes documentation, making info easy to find and reference. I like the variety of information we can store and track, and it's simple to create, edit, and track document changes. ### 23. Centralized Documentation Made Easy—Setup Takes Effort, But Worth It **Rating:** 5.0/5.0 stars **Reviewed by:** Phillip P. | Cyber Security Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 25, 2025 **What do you like best about IT Glue?** IT Glue has significantly improved the way we document and share information within our team. By keeping everything—such as client credentials, network diagrams, and procedures—in a single location, it has become much simpler to quickly locate what we need. The integrations with Datto RMM and Autotask are also a real time-saver, as they connect devices and tickets directly to our documentation. **What do you dislike about IT Glue?** The main drawback is that the initial setup requires some effort to configure properly. However, after everything is set up, it becomes a significant time-saver. **What problems is IT Glue solving and how is that benefiting you?** IT Glue addresses the issue of scattered and inconsistent documentation. Previously, important information was dispersed across various tools and files, making it difficult to locate what we needed promptly. With IT Glue, everything is now centralised and easily accessible, allowing our entire team to work more efficiently. This has also led to fewer errors and less downtime, since we can instantly retrieve passwords, network information, and client notes. The integration with Datto RMM and Autotask brings everything together seamlessly. ### 24. Fast, Intuitive Layout with Easy Search and Integrations **Rating:** 4.0/5.0 stars **Reviewed by:** Ian H. | Technical Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2026 **What do you like best about IT Glue?** Speed, layout, connecting assests and credentials. Ease of search and integrations. **What do you dislike about IT Glue?** Lack of QR code reader for MFA in credentials. **What problems is IT Glue solving and how is that benefiting you?** Makes looking up documentation and other items much easier for the support team when they handle tickets in our PSA. ### 25. Everything in One Place: Powerful Integrations, API, and an AI Assistant **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2026 **What do you like best about IT Glue?** I can have everything in one place, from documents, to password to detailed information about a client's network infrastructure. It has a browser's extension, API, integrations with different platforms, support documentation and KB articles with its own AI assistant. **What do you dislike about IT Glue?** Some integrations are limited, the extension can be better, and the way used to manage stale configurations is limited instead of options to handle massively **What problems is IT Glue solving and how is that benefiting you?** It is a hub/centralized tool to have all my clients and internal information in a same place ### 26. IT Technician **Rating:** 5.0/5.0 stars **Reviewed by:** Arman B. | IT Technician, Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2025 **What do you like best about IT Glue?** IT Glue keeps everything in one place — credentials, client info, network diagrams, and SOPs are easy to find and update. The folder structure and relationship mapping make documentation logical and fast to navigate, especially when jumping between multiple clients. The search is quick, and integrations with PSA and RMM tools save a lot of double-entry. It’s reliable, well-designed, and genuinely improves technician efficiency day to day. **What do you dislike about IT Glue?** Sometimes the interface feels a bit slow when loading large client data sets, and the permissions model can be tricky to fine-tune for different roles. The password manager works well, but the browser extension could be smoother. Small things, but overall nothing that stops it from being one of the most useful tools in our MSP stack. **What problems is IT Glue solving and how is that benefiting you?** Before IT Glue, documentation lived across spreadsheets, OneNote, and random folders. Now everything is centralised and structured — passwords, site details, network info, SOPs, and onboarding steps are easy for any tech to find. It’s cut down a lot of wasted time and made handovers between engineers much smoother. The search and relationships make it easy to jump from a device to related configs or contacts without hunting around. ### 27. Consolidated Client Info That’s Easy to Share **Rating:** 4.0/5.0 stars **Reviewed by:** Jason L. | Cleaner, Small-Business (50 or fewer emp.) **Reviewed Date:** June 02, 2026 **What do you like best about IT Glue?** Consolidated information on all of my clients, sharable with coworkers **What do you dislike about IT Glue?** The search function is terrible. I’ll search “Network Infor” and it’ll show me a bunch of my documents that start with “Network Information”, but if I search “Network Inform”, it shows me completely unrelated documents. Please make it easier to search orgranization-specifc or the entire database **What problems is IT Glue solving and how is that benefiting you?** It solves lack of information needed to complete jobs ### 28. Effortless Documentation and Team Collaboration **Rating:** 5.0/5.0 stars **Reviewed by:** Mike S. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2026 **What do you like best about IT Glue?** I like IT Glue for its ease of use and customization. It helps new employees to jump right in and begin using it without much training. I also appreciate that it condenses all the information in one location, allowing the team to share knowledge easily. The initial setup was very easy, which was great for us. **What do you dislike about IT Glue?** Nothing. **What problems is IT Glue solving and how is that benefiting you?** IT Glue resolves techs keeping information in their heads, centralizing it for team sharing. It's easy to use, customizable, and new employees can start without much training. ### 29. Great Kaseya Integration for Documentation, but the Mobile App Feels Dated **Rating:** 3.5/5.0 stars **Reviewed by:** Shawn L. | Senior Systems Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2026 **What do you like best about IT Glue?** We are using the Kaseya stack of products so the integration with all the product platforms for documentation makes things easier for us. **What do you dislike about IT Glue?** The mobile app feels dated and there doesn't seem to be much development happening within the product. **What problems is IT Glue solving and how is that benefiting you?** Keeping documentation up to date. ### 30. The only name in the game **Rating:** 4.5/5.0 stars **Reviewed by:** Motti S. | Network Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2023 **What do you like best about IT Glue?** I need to be able to create connected records. IT Glue is good for that **What do you dislike about IT Glue?** Search is not reliable, the shortcuts make this pretty inconvenient.l **What problems is IT Glue solving and how is that benefiting you?** It holds my records for day to day work, I find information quickly and help clients quickly. ### 31. Clear, Insightful Product with a Strong Structure **Rating:** 4.5/5.0 stars **Reviewed by:** Erik J. | Partner / Technisch Directeur, Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2026 **What do you like best about IT Glue?** Great product with lots of insights and a clear structure that helps remind people. **What do you dislike about IT Glue?** It isn’t very easy to manage. If you make the wrong decisions during setup, it can cause problems for a long time afterward. **What problems is IT Glue solving and how is that benefiting you?** Faster resolution of issues, with a clear and well-organized structure. ### 32. A Reliable, Time-Saving Core of Our IT Stack **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2026 **What do you like best about IT Glue?** It is a important part of our internal IT structure. Our tech guys are able to make full use of its strenghts without having to spend a big ammount of time on it. **What do you dislike about IT Glue?** There is not a notable thing about it that I dislike. Afcourse there is always room to improve but for us it gets the job done. **What problems is IT Glue solving and how is that benefiting you?** It gives us a centrilised place where we can find our information without having to spend a lot of time finding this over several platforms. ### 33. I really like using IT Glue. **Rating:** 4.5/5.0 stars **Reviewed by:** Lesedi M. | Second Line Support, Mid-Market (51-1000 emp.) **Reviewed Date:** September 23, 2025 **What do you like best about IT Glue?** What I like best about IT Glue is that it has helped and assisted me with documentation both professionally and personally. It is user friendly and easy to work with. I use it all the time both professionally and personally when it comes to my work. It comes with many features that are easy to integrate into your workflow and implement new documentations. Their customer support is always there to assist you should you hit any snags. **What do you dislike about IT Glue?** What I dislike about IT Glue is that if a user is not tech savvy, it can be quite tricky to use and work with in the beginning. **What problems is IT Glue solving and how is that benefiting you?** IT Glue helps me with my workflow which includes creating, maintaining and updating the Knowledge Base, documentations as well as Standard Operating Procedures. I also use it to safely secure all of my important passwords. ### 34. IT Glue Makes IT Documentation Effortless and Reliable **Rating:** 5.0/5.0 stars **Reviewed by:** Cheyenne H. | O, Small-Business (50 or fewer emp.) **Reviewed Date:** September 02, 2025 **What do you like best about IT Glue?** IT Glue has been an absolute game-changer for our team! The platform is incredibly user-friendly, making it so easy to store, organize, and access all of our IT documentation in one place. From quick logins and browser extensions to seamless integrations, every feature works together to simplify our daily workflow. I especially appreciate the advanced search and powerful automation tools—they make finding information and managing routine tasks a breeze. Setup was straightforward, and our organization adopted IT Glue quickly thanks to its intuitive interface and helpful onboarding resources. Security is top-notch, with strong access controls and version history that gives everyone peace of mind. Over time, it’s helped us reduce wasted hours looking for information and ensured our documentation is always up to date. I highly recommend IT Glue to any IT team looking for an easy-to-use and reliable documentation solution. **What do you dislike about IT Glue?** After using it for two years, I have not experienced any issues. **What problems is IT Glue solving and how is that benefiting you?** IT Glue solves major problems like fragmented documentation, poor knowledge sharing, and time-consuming information retrieval by providing a centralized, organized, and automated platform for IT documentation. This benefits users by making it easy to quickly find, update, and link critical information—such as client records, assets, passwords, and SOPs—all in one secure location. IT Glue’s automation, structured relationship mapping, and powerful search features help reduce manual work, minimize errors, and boost team productivity, leading to faster troubleshooting and better collaboration across in-office and remote teams ### 35. Streamlined Documentation with Smooth Integration **Rating:** 4.0/5.0 stars **Reviewed by:** Joe M. | Senior IT ENgineer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2026 **What do you like best about IT Glue?** I find IT Glue quite useful for the documentation of all computers, servers, and laptops. I also really like its integration with NinjaOne, which syncs all demographic information into IT Glue. The initial setup was smooth. **What do you dislike about IT Glue?** Kaysea billing practices **What problems is IT Glue solving and how is that benefiting you?** I use IT Glue for password management with MFA and documenting processes, systems, and equipment. It solves my problems with maintaining warranty info and integrates seamlessly with NinjaOne to sync demographic data. ### 36. A Great Integrated Hub for Storing and Updating Team Documentation **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 02, 2026 **What do you like best about IT Glue?** I think it’s a great place to store any documentation you might need to come back to later, whether it’s for you or anyone else on your team. I also like that it can be updated easily, and I love that it’s integrated. **What do you dislike about IT Glue?** It can feel a bit tedious to use, and the platform isn’t especially user-friendly compared with other software. **What problems is IT Glue solving and how is that benefiting you?** It’s great for managing SLAs and SOPs, keeping training documents up to date, and maintaining client information for our staff. ### 37. Centralized Documentation That Boosts Efficiency and Consistency **Rating:** 4.0/5.0 stars **Reviewed by:** Riyaz K. | System Analyst, Computer Hardware, Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2025 **What do you like best about IT Glue?** What I like best about IT Glue is how it centralizes and organizes all documentation in one secure, easily accessible platform. It saves a huge amount of time when troubleshooting or onboarding new technicians, because all client configurations, passwords, and procedures are standardized and linked together. I also appreciate its integrations with tools like PSA and RMM systems — that really streamlines daily workflows and reduces duplication of effort. Overall, IT Glue helps improve consistency, accuracy, and efficiency across IT operations. **What do you dislike about IT Glue?** One thing I dislike about IT Glue is that the search function can sometimes feel a bit limited — if documentation isn’t tagged consistently, it can take extra effort to find specific items. However, I understand that this mostly depends on how the organization manages its documentation standards, so maintaining proper structure and naming conventions usually solves that. **What problems is IT Glue solving and how is that benefiting you?** IT Glue helps store and organize all IT documentation in one place. It saves time, reduces errors, and makes it easier to find information quickly when troubleshooting or supporting clients. ### 38. Easy Access to Customer Data, Fast Documentation and Search **Rating:** 4.0/5.0 stars **Reviewed by:** Mitchell D. | Technician, Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2026 **What do you like best about IT Glue?** It makes it really easy to access, document, and find your customer data when you need it. **What do you dislike about IT Glue?** It can be pretty difficult to figure out how to create your own document library. **What problems is IT Glue solving and how is that benefiting you?** It makes it 10x easier to recall data and information ### 39. Simple and well integrated, perfect documentation tool **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2026 **What do you like best about IT Glue?** I find the integration of IT Glue into other products great and really appreciate the clarity. The interface is user-friendly, which makes it easy and quick to find things. Additionally, the initial setup of IT Glue was simple. **What do you dislike about IT Glue?** Better AI Integration **What problems is IT Glue solving and how is that benefiting you?** IT Glue solves the problem of creating and organizing documentation. It offers a central platform that facilitates integration with other products and ensures clarity, which helps me find things quickly and easily. ### 40. Great for Documentation Storage, but Missing External Auto Backups **Rating:** 3.5/5.0 stars **Reviewed by:** Bart v. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2026 **What do you like best about IT Glue?** It was the first product i’ve seen where we can store our documentation in a good way **What do you dislike about IT Glue?** I’m missing a auto backup to external Storage outside of ITglue. **What problems is IT Glue solving and how is that benefiting you?** We have a centraal place for our documentation ### 41. Great software that helps keep track of everything **Rating:** 5.0/5.0 stars **Reviewed by:** Kane H. | Network Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2023 **What do you like best about IT Glue?** More integrations, which make keeping everything together easier. **What do you dislike about IT Glue?** Still Mobile app, it's better but still not very user friendly. **What problems is IT Glue solving and how is that benefiting you?** it's got everything you need to keep track of what your clients need, if there are any funny protocols that need to be upheld you've got the documents tab for that,same with passwords. ### 42. Seamless Client Support and Easy Setup with IT Glue **Rating:** 5.0/5.0 stars **Reviewed by:** Parag R. | Sr. System Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** December 05, 2025 **What do you like best about IT Glue?** I really like IT Glue for its ease of use and unique interface. The catchy name is a bonus too. It was pretty easy to set up since we were already familiar with the program, and the support team from IT Glue was very supportive. **What do you dislike about IT Glue?** There should be more sections and sub-sections added to the IT Glue menu to collect more diverse information related to the client. In every section, we should have an option to add sub-sections and name them as we want, so they can make sense at least internally. **What problems is IT Glue solving and how is that benefiting you?** IT Glue helps us keep client environment records, user info, and documentation. It solves all issues related to assisting clients easily by allowing us to connect to their resources and access client-specific application information. ### 43. Robust Documentation and Password Management Tool for MSPs **Rating:** 4.5/5.0 stars **Reviewed by:** Denuka R. | Information Technology Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2025 **What do you like best about IT Glue?** I find IT Glue's Document generator really useful for creating new SOPs easily. I appreciate the password manager for managing and injecting passwords for all day-to-day MSP tasks. **What do you dislike about IT Glue?** Asset management is good but can be made simple. **What problems is IT Glue solving and how is that benefiting you?** I use IT Glue for password and asset management of our MSP clients. It provides easy password sharing, integrates password injecting via Datto RMM, and helps manage IT assets and SOPs efficiently. ### 44. Centralized System, Easy Setup, Needs Mobile Improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Vivek P. | Review Editor, Small-Business (50 or fewer emp.) **Reviewed Date:** October 09, 2025 **What do you like best about IT Glue?** I appreciate how IT Glue securely stores passwords, API keys, and logins in one place, providing real-time, role-based access without exposing sensitive data. Its templates for creating consistent documents for systems and clients save time and reduce errors. The centralization of system information, credentials, and procedures in a secure place enhances efficiency by minimizing wasted time. Additionally, it ensures that critical technical knowledge is documented and easily accessible, which is vital for maintaining security and accessibility. **What do you dislike about IT Glue?** I think the mobile app could be more responsive and it could offer the same features as the desktop version has. Apart from that, the speed and performance are slow; I think the speed could be improved. **What problems is IT Glue solving and how is that benefiting you?** I use IT Glue to centralize system information, credentials, and procedures securely, saving time and ensuring critical knowledge is easily accessible and documented. It secures password management, reduces errors, and facilitates quick, role-based access to sensitive data. ### 45. Makes IT Documentation Simple and Stress-Free **Rating:** 3.5/5.0 stars **Reviewed by:** Mohit M. | Flutter developer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 07, 2025 **What do you like best about IT Glue?** What I appreciate most about IT Glue is its ability to centralize all of our documentation in a single, secure, and easily accessible location. This has significantly reduced the time we spend managing client information, passwords, and procedures. The interface is straightforward and user-friendly, and I especially value how smoothly it integrates with the other tools we rely on, such as our PSA and RMM systems. Overall, IT Glue has greatly improved our team's organization and efficiency. **What do you dislike about IT Glue?** Overall, IT Glue works great, but sometimes the interface feels a bit slow, especially when loading larger documentation or searching across multiple clients. The mobile app could also be more responsive and offer the same functionality as the desktop version. It’s nothing major, but a few performance improvements would make the experience even better. **What problems is IT Glue solving and how is that benefiting you?** IT Glue has solved our biggest challenge of keeping IT documentation organized and accessible. Before using it, we had information scattered across multiple tools and spreadsheets, which made it hard to find what we needed quickly. Now, everything—client details, passwords, network diagrams, and SOPs—is stored securely in one place. This has improved our team’s efficiency, reduced errors, and made onboarding new technicians much easier. ### 46. Clear documentation made easy **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2026 **What do you like best about IT Glue?** I appreciate that IT Glue is clear and intuitive. It allows me to quickly find the right part of the documentation. The initial setup was also very easy, which significantly facilitated my start. **What do you dislike about IT Glue?** Cross-customer search and general documentation for central topics (cross-customer). **What problems is IT Glue solving and how is that benefiting you?** IT Glue enables documentation through templates and is clear and intuitive, allowing me to quickly find the right section of the documentation. ### 47. Extremely Convenient and Secure Credential Management **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2026 **What do you like best about IT Glue?** It’s extremely easy to use and implement. Development also seems very active, and it’s made securely storing and accessing our credentials a breeze. It does take some time to get everything moved over, but the amount of time the onboarding takes to how much time it saves is immense. **What do you dislike about IT Glue?** There's a fair amount of small UI/UX issues that could be improved. IE: You cannot re-order categories on the side bar, or set a "default" category to open when you first open the page. **What problems is IT Glue solving and how is that benefiting you?** MSPs deal with hundreds to thousands of different credentials, and having a secure but convenient repository to store all of them is 100% necessary. ### 48. One of the best Commercial Documentation Software I have Used **Rating:** 5.0/5.0 stars **Reviewed by:** Ravneil L. | Support Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** April 18, 2024 **What do you like best about IT Glue?** I have been using IT Glue for a little over 2 years. Lately i have been giving more attention to the home page of the individual organizations we support, specifically the upcoming expirations which allows us to stay on top of renewals in order to avoid service disruptions. The Recently viewed by you overview comes in handy when you are constantly accessing a particular item within a organization. Also the documents feature is great to keep track of relevant client documentations which needs access by my team members and the ability to see revisions and who made the changes and when is a great way to which documents have updated recently and older dated documents may need review to keep them updated. **What do you dislike about IT Glue?** I still have not seen anything that i think needs improving. Been using it for a little over 2 years and its still reliable and has never gone down once while I'm using it. **What problems is IT Glue solving and how is that benefiting you?** Its a very effective password manager, Through datto we can select which ever credentials we need and there is no need to copy and paste like from other password managers that dont properly intergrate. ### 49. Feature rich **Rating:** 4.5/5.0 stars **Reviewed by:** Miguel L. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 24, 2026 **What do you like best about IT Glue?** Centralized information for all my Clients **What do you dislike about IT Glue?** Can be hard to maintain all information up tu date **What problems is IT Glue solving and how is that benefiting you?** Loging and sharing information within my organization ### 50. Great Product That Does Everything We Need—and More **Rating:** 4.5/5.0 stars **Reviewed by:** Kevin F. | Company Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2026 **What do you like best about IT Glue?** Great product. Does everything we need it to do and more. **What do you dislike about IT Glue?** No downside for us, we love the product. **What problems is IT Glue solving and how is that benefiting you?** This program has completely changed our business. We are more organized and everything is at our fingertips. ## IT Glue Discussions - [What is IT Glue used for?](https://www.g2.com/discussions/it-glue-what-is-it-glue-used-for) - 2 comments - [What is Glue in information technology?](https://www.g2.com/discussions/what-is-glue-in-information-technology) - 1 comment - [What is it glue used for?](https://www.g2.com/discussions/what-is-it-glue-used-for) - 1 comment - [What is ITGlue?](https://www.g2.com/discussions/what-is-itglue) - 1 comment - [View IT Glue pricing details and edition comparison](https://www.g2.com/products/it-glue/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-16+13%3A20%3A02+-0500&secure%5Bsession_id%5D=9150bd93-398d-4808-8663-d91d04f29877&secure%5Btoken%5D=c24fed56a33975a67fa55b93b99b2280db0cf2f297194b7360ab377ae1429e9e&format=llm_user) ## IT Glue Integrations - [Addigy](https://www.g2.com/products/addigy/reviews) - [Atera](https://www.g2.com/products/atera/reviews) - [Autotask](https://www.g2.com/products/autotask/reviews) - 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Notifications - Advanced Search - Browser Extension - Organization - Other Integrations - Knowledge Integrations **Generative AI** - AI Text Generation - AI Text Generation **Operations - IT Documentation** - Integrations - Automation - Reporting **Security Measures** - Password Generator - Two-Factor Authentication **Security** - Verification - Role-Based Permission **Software Availability** - Integrations - Permissions - Mobile Application - Desktop Application **Agentic AI - Knowledge Base** - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Agentic AI - IT Asset Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Storage** - Digital Wallet - File Storage **Content** - Trackable Analytics - Import - File Viewing - Update Notifications **Communication** - Upload **Management** - Central Dashboard - Asset Policy Management - Risk Management - 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