IT Glue Reviews & Product Details

It keeps everything in one place so I’m not digging through old folders or spreadsheets for passwords and SOPs. The search is fast, and the fact that it links everything together saves me a ton of time when I'm trying to get stuff done. Review collected by and hosted on G2.com.

Sometimes the search pulls up too much irrelevant stuff if you don't use exact keywords. It can be annoying when you're in a rush and have to sift through old versions of docs to find the current one. The notification system is also a bit of a mess. Review collected by and hosted on G2.com.

I really like the universal search feature in IT Glue; it's a big one for me. It helps me find related information and narrow it down to a specific client, which is really handy when dealing with client-specific issues. The customization options with flexible assets are a great plus too. I also appreciate the ability to share documents publicly with clients, as it enhances client interactions. The @relate function within documents is another standout feature, making it simple to relate items and cross-reference documents. Overall, I've been using IT Glue for years, and it's a really amazing platform. Review collected by and hosted on G2.com.

The quick notes in IT Glue are very handy, but they have zero versioning control. If someone accidentally deletes a note, you can't restore it unless you have an export of it. Review collected by and hosted on G2.com.

I use IT Glue for storing all documentation related to client organizations, as well as for password management and rotation, which is really helpful. I love using the phone app 'Fusion' to access passwords quickly when I'm on-site at client organizations. I enjoy the ease of use and integration of IT Glue, especially the integrations between Datto RMM and IT Glue. The initial setup was simple, and IT Glue is only as good as the data we input. I find the overall functionality meets our needs well. Review collected by and hosted on G2.com.

The phone application 'IT Glue' could use some revamping. If I close the phone application for more than a day, I am forced to reauthenticate each time the app opens. It would be 10x better if the app utilized face recognition after the initial login. Review collected by and hosted on G2.com.

I use IT Glue for documenting our processes and procedures as well as specific information for our clients. I appreciate how it helps us find where information is, and it allows us to stay in our PSA and RMM, making our techs more efficient. I like the ease of use, and I really enjoy the integration with PSA and RMM and the ability to create SOPs on the fly, which has shortened the time to resolution. The initial setup was also easy for us. Review collected by and hosted on G2.com.

Nothing Review collected by and hosted on G2.com.

I find IT Glue pretty convenient and easy to use with its intuitively structured design. I primarily use it for MSP customer management, especially for password management, and it helps in keeping a central location for my customers' data. When I create documents directly in IT Glue, they are formatted nicely and presented easily. Review collected by and hosted on G2.com.

Uploading documentation can be a bit weird with formatting. When I create documents natively in IT Glue, they're formatted nicely and presented easily, but if I upload them, they just sit in a folder and can be downloaded. Review collected by and hosted on G2.com.

I like that IT Glue centralizes documentation and makes it easy to find and reference information. I also appreciate the amount and type of information we can store and track along with the documentation for SOPs. It's easy to create and edit documentation and see the change history to the documents. The initial setup was fairly simple with the onboarding service. Review collected by and hosted on G2.com.

The password management feature isn’t as robust as dedicated password managers and I’d like to see improvements in this area. Review collected by and hosted on G2.com.

IT Glue has significantly improved the way we document and share information within our team. By keeping everything—such as client credentials, network diagrams, and procedures—in a single location, it has become much simpler to quickly locate what we need. The integrations with Datto RMM and Autotask are also a real time-saver, as they connect devices and tickets directly to our documentation. Review collected by and hosted on G2.com.

The main drawback is that the initial setup requires some effort to configure properly. However, after everything is set up, it becomes a significant time-saver. Review collected by and hosted on G2.com.

IT Glue keeps everything in one place — credentials, client info, network diagrams, and SOPs are easy to find and update. The folder structure and relationship mapping make documentation logical and fast to navigate, especially when jumping between multiple clients. The search is quick, and integrations with PSA and RMM tools save a lot of double-entry. It’s reliable, well-designed, and genuinely improves technician efficiency day to day. Review collected by and hosted on G2.com.

Sometimes the interface feels a bit slow when loading large client data sets, and the permissions model can be tricky to fine-tune for different roles. The password manager works well, but the browser extension could be smoother. Small things, but overall nothing that stops it from being one of the most useful tools in our MSP stack. Review collected by and hosted on G2.com.

I like IT Glue for its ease of use and customization. It helps new employees to jump right in and begin using it without much training. I also appreciate that it condenses all the information in one location, allowing the team to share knowledge easily. The initial setup was very easy, which was great for us. Review collected by and hosted on G2.com.

Nothing. Review collected by and hosted on G2.com.

We are using the Kaseya stack of products so the integration with all the product platforms for documentation makes things easier for us. Review collected by and hosted on G2.com.

The mobile app feels dated and there doesn't seem to be much development happening within the product. Review collected by and hosted on G2.com.