--- title: Eclipse AI Reviews meta_title: 'Eclipse AI Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 31 reviews by the users' company size, role or industry to find out how Eclipse AI works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 31 scale: '5' date_modified: '2026-06-15' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Eclipse AI Reviews **Vendor:** Eclipse AI **Category:** [Proactive Customer Retention Software](https://www.g2.com/categories/proactive-customer-retention) **Average Rating:** 4.6/5.0 **Total Reviews:** 31 ## About Eclipse AI Eclipse AI is a generative AI tool that helps predict and prevent customer churn. Eclipse AI unifies and analyses your omnichannel voice-of-customer data and gives you actionable intelligence to drive retention. ## Eclipse AI Reviews ### 1. Great tool to unify and analyse Voice of Customer Data **Rating:** 5.0/5.0 stars **Reviewed by:** Umar Z. | Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** June 05, 2024 **What do you like best about Eclipse AI?** Eclipse AI helps unify our customer data from different channels (calls, reviews, surveys) to give us the big picture, and help us understand our customers better. **What do you dislike about Eclipse AI?** We just started using the tool, so not at the moment. **What problems is Eclipse AI solving and how is that benefiting you?** Before Eclipse AI, our customer data was in silos. Eclipse AI has empowered us to unify all this data in one place making it easier for us to collect, analyze, and act on customer feedback. Additionally, the platform's AI-generated insights save us time analyzing vast volumes of data. ### 2. A very facilitating tool **Rating:** 4.0/5.0 stars **Reviewed by:** Sahar K. | Sales & Marketing Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2024 **What do you like best about Eclipse AI?** The visual representations of data and control over filters to see through multiple data parhways **What do you dislike about Eclipse AI?** Interface, it can be made more professional on outlook.and more easier may be. **What problems is Eclipse AI solving and how is that benefiting you?** Data recording is much more easier and accessible. Earlier me and my team used to do data it on Excel but that was a cumbersome process. ### 3. Real-time Analysis of NPS survey data **Rating:** 5.0/5.0 stars **Reviewed by:** Caitlin C. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 10, 2023 **What do you like best about Eclipse AI?** The Insights provided by the AI are saving us hours of analysis. They are always spot on and relevant to our clients. **What do you dislike about Eclipse AI?** If Eclipse AI had an internal call recording system, we could easily record our interviews/surveys with our client’s customers. Eclipse AI does turn calls > text > insights but requires us to use 3rd party call recorder. **What problems is Eclipse AI solving and how is that benefiting you?** We are an Australian-based customer experience consulting firm who work with companies around the globe using research to drive revenue. We’re using Eclipse AI as a primary research platform to analyse NPS survey data from our clients. With Eclipse AI, we can easily connect our client’s survey data. Eclipse presents this data in simple and powerful dashboard plus extracts insights from the data. It’s basically does most of the analysis for us and saves us heaps of time. ### 4. The consolidation of dispersed customer data **Rating:** 5.0/5.0 stars **Reviewed by:** Maqsooda F. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 18, 2023 **What do you like best about Eclipse AI?** I appreciate the fact that Eclipse AI offers not only comprehensive dashboards but also provides valuable recommendations for enhancing our customer experience and boosting sales, leveraging the analysis of our customer feedback data. **What do you dislike about Eclipse AI?** At present, Eclipse AI does not integrate with our customers' Facebook reviews; however, the Eclipse AI team has communicated that this capability is in their product development plan. **What problems is Eclipse AI solving and how is that benefiting you?** Our organization's customer feedback data is dispersed and compartmentalized, resulting in a lack of centralization. However, Eclipse AI has played a significant role in consolidating this information in a singular location, enabling distinct teams such as Sales, Operations, and Executives to access a single-source-of-truth. As a result, our company can now efficiently comprehend what our customers require. What I appreciate about Eclipse AI is that it not only offers dashboards but also recommends prioritized enhancements based on its evaluation of our data. ### 5. Good platform for survey but there is improvement scope for AI features. **Rating:** 3.5/5.0 stars **Reviewed by:** Yeasir A. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 29, 2023 **What do you like best about Eclipse AI?** Graphs with data level. Filters are helpful. **What do you dislike about Eclipse AI?** - AI-generated action point: The AI should be capable of generating the top 4/5 insights extracted from the full survey and provide relevant suggestions. What it does now is just provide a lot of data interpretation from each question/graph-- these interpretations are easily understandable by looking at the graphs at the first place, hence don't require separate interpretation. For example, a top insight from a particular survey could be- "Your customers are mostly unhappy just because they can't make enough money by selling your product". Suggestion-"Try revising customer benefits or provide better value." **What problems is Eclipse AI solving and how is that benefiting you?** Understand customers' media consumption behavior. Identify what matters most to my customers. ### 6. Very Useful Real-time Data-Driven Customer Insights **Rating:** 5.0/5.0 stars **Reviewed by:** Naeem A. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2023 **What do you like best about Eclipse AI?** I really benefit from the dashboards that are supported by real-time insights. Everything is easy to understand which makes it easy execute. **What do you dislike about Eclipse AI?** Lack of integrations, but I have been assured they are working on this. **What problems is Eclipse AI solving and how is that benefiting you?** Before Eclipse AI, our process of collecting and analysing customer feedback was very sporadic and disorganized. Eclipse AI is helping us collect and organize regular feedback from our customers, prospects, and other sales channel partners. Eclipse AI is also analysing the data for us which is freeing up our team’s bandwidth. We now have a better understanding of the needs of our customers so we can address them more effectively. Plus the AI is giving us powerful insights on how to improve targeting of prospects (to increase sales). ### 7. Eclipse AI is a powerful and simple platform to capture customer feedback and prevent customer churn **Rating:** 4.5/5.0 stars **Reviewed by:** Tom C. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 15, 2023 **What do you like best about Eclipse AI?** Eclipse AI captures the customer experience data and turns that data into specific actions that I can use to strengthen relationships and increase retention, reducing the risk of losing customers, and increasing the opportunities to deliver more of our value proposition. **What do you dislike about Eclipse AI?** The process to collect survey data could be made simpler, or more automated to make more streamlined. **What problems is Eclipse AI solving and how is that benefiting you?** Eclipse is helping us understand more about customer needs and Trusted Impact’s performance in meeting those needs. It is helping align and communicate our value proposition and increase the customers understanding of our value proposition and the opportunities that we represent. It is helping identify the Trusted Impact service that is most attractive in the market allowing us to further cater to our customer base, and reinforce the service with existing clients. ### 8. Eclipse AI - Engagement Survey **Rating:** 3.5/5.0 stars **Reviewed by:** Md E. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 04, 2023 **What do you like best about Eclipse AI?** The auto-generated analytics based on the submitted responses and the cross-co-relative analysis were insightful and helpful. **What do you dislike about Eclipse AI?** The proposed actions list could have been better visualized with the statement parallel with the meaningful actions with examples. **What problems is Eclipse AI solving and how is that benefiting you?** Eclipse AI generates analytics on different survey responses in the shortest possible time, whereas we had to do the analysis manually using other tools. It saves our time and energy and thus boosts efficiency. ### 9. Powerful insights from our voice-of-customer **Rating:** 5.0/5.0 stars **Reviewed by:** Nick C. | Web developer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2023 **What do you like best about Eclipse AI?** Eclipse AI has helped us unify customer review data from 130+ franchisees. It also generates valuable insights (based on AI analysis) which are being used by our marketing, ops, and training teams. **What do you dislike about Eclipse AI?** More integrations with third party review sites such as yellow pages, Bark, etc. would be helpful. **What problems is Eclipse AI solving and how is that benefiting you?** We’re a franchise group with over 130 franchisees. Each franchisee has their own Google My Business Reviews. Before Eclipse AI, it was a challenge for us analyse all those individual pages and identify what’s working and not working. Separately, we also do NPS surveys of our franchisee’s customers. Eclipse AI has helped us unify all that customer feedback data into 1 easy to use platform. It also does the analysis for us and provides us regular data-driven improvement insights. ### 10. Great tool for Franchise Organisations **Rating:** 5.0/5.0 stars **Reviewed by:** Gareth P. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 13, 2023 **What do you like best about Eclipse AI?** It consolidates all our Google Reviews and NPS survey results into one view to give us a clear overview of brand perception and satisfaction. It also uses ai to generate suggested actions for our team to follow up on **What do you dislike about Eclipse AI?** Would like it if more review sites could be integrated such as Bark, Houzz, Yellow pages etc, but as I understand it, some of these are already in development for a future release. **What problems is Eclipse AI solving and how is that benefiting you?** As a franchise group, we have over 100 Google my business platforms within our organization, and receive hundreds of NPS submissions each month. It has made managing all of these platforms and digesting this customer feedback far more efficient and we all have a clearer view. This has provided benefit to our Marketing, Training and Operations team in our planning ### 11. Saad was fantastic **Rating:** 4.0/5.0 stars **Reviewed by:** Zoe S. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 11, 2023 **What do you like best about Eclipse AI?** Saad provides fantastic customer service, such a friendly and helpful guy The platform is great in terms of it is able to be customised and it is easy to understand the data **What do you dislike about Eclipse AI?** Not exactly plug and play, some customisation is required, but that's fine! **What problems is Eclipse AI solving and how is that benefiting you?** Not sure yet, as we will continue at another time when we are better resourced. ### 12. Powerful Customer Churn Predictor **Rating:** 4.5/5.0 stars **Reviewed by:** Muhammad S. | Enterprise (> 1000 emp.) **Reviewed Date:** April 17, 2023 **What do you like best about Eclipse AI?** The interface makes it very easy to connect our customer data from different sources i.e., surveys, phone logs, etc. The generative AI does the data analysis for us and is saving me more than 15 hours per month of analysis. **What do you dislike about Eclipse AI?** Understanding initially the full extent of the value offered by Eclipse AI was a bit of a challenge. **What problems is Eclipse AI solving and how is that benefiting you?** Eclipse AI is helping us get on the front-foot and become more proactive when it comes to improving our customer retention. The generative AI is providing us timely and very valuable intel on customer churn prediction. ### 13. Great tool to start your VoC journey **Rating:** 5.0/5.0 stars **Reviewed by:** Travis B. | Head Of Customer Experience, Enterprise (> 1000 emp.) **Reviewed Date:** April 20, 2023 **What do you like best about Eclipse AI?** - Easy to use. - Translates data into actionable insights. - Overall a very good UI with a simple interface to navigate through your results. - Unifies data from a variety of channels. **What do you dislike about Eclipse AI?** - The AI insights and actions that are created still need to be reviewed and validated, which l hope evolves. - It needs a little hand-holding to get moving, but once you do, it is okay. **What problems is Eclipse AI solving and how is that benefiting you?** Helping identify and action customer issues/concerns that impact retention, NPS and sales growth ### 14. Impactful and powerful insights on improving Customer Retention **Rating:** 5.0/5.0 stars **Reviewed by:** Julia S. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 17, 2023 **What do you like best about Eclipse AI?** Eclipse AI is helping us identify the underlying causes that lead to customer churn. This allows us to address the causes in a more proactive fashion. Since we started using Eclipse AI, we've seen a signficant improvement in our customer retention numbers. The AI analyses our voice-of-customer for us and is saving my team and I heaps of time. **What do you dislike about Eclipse AI?** More 1-click integrations with workflow tools would be useful. **What problems is Eclipse AI solving and how is that benefiting you?** It's hepling us solve 2 main problems 1) Consilidating our voice of customer data from various channels i.e. chat, reviews, surveys, calls 2) Analysing our data and providing powerful insights that are easy to action and execute ### 15. Powerful AI platform for understanding our customer needs **Rating:** 5.0/5.0 stars **Reviewed by:** Muhammad Z. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 06, 2023 **What do you like best about Eclipse AI?** Eclipse AI is helping us understand the needs of our customers in real-time. The insights it generates is saving me at least 10 hrs. of analysis work each week. **What do you dislike about Eclipse AI?** My team and I are very happy with the tool, insights, and customer support provided by Eclipse AI **What problems is Eclipse AI solving and how is that benefiting you?** Problem 1 - Eclipse AI is helping us consolidate fragmented customer feedback. Problem 2 – Eclipse AI is doing the analysis of the customer feedback data for us ### 16. Excellent service - easy to use - ability to grow into something truly epic **Rating:** 4.0/5.0 stars **Reviewed by:** Ian L. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 04, 2023 **What do you like best about Eclipse AI?** The AI functionality and how it applies to all customer data points. The team are also really keen to grow the platform. **What do you dislike about Eclipse AI?** There is still a lot of room for deeper analysis tools and perhaps just a cleaner look overall. **What problems is Eclipse AI solving and how is that benefiting you?** Helping to measure and analyse the customer's feedback and behaviour to help the customer make better business decisions and improvement projects. ### 17. Fantastic service, highly recommended **Rating:** 5.0/5.0 stars **Reviewed by:** Ben A. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2023 **What do you like best about Eclipse AI?** The flexibility and willingness of the team in taking suggestions on board and working with us to build a platform that best meets our needs. **What do you dislike about Eclipse AI?** It's still a developing product in terms of how we use it, so some features are not fully formed. **What problems is Eclipse AI solving and how is that benefiting you?** Eclipse AI enables staff across the organisation to easily understand the data that we're collecting, and automatically provides us with actionable insights to improve our projects. Eclipse AI also enables us to easily capture wider data from other sources (e.g. Google reviews) that we otherwise would be unlikely to effectively leverage. ### 18. Simple yet insightful **Rating:** 4.5/5.0 stars **Reviewed by:** Sayef N. | Director Sales & Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2022 **What do you like best about Eclipse AI?** Boost CX solution - the ability to analyze customer responses and visualize facts using real-time reporting dashboards makes a difference. It's dynamic action tracking tool with the scopes of i) recording supporting notes/subtasks, ii) uploading relevant attachments and iii) sending auto-email notifications when actions are assigned ensures efficient execution of CX improvement actions. **What do you dislike about Eclipse AI?** Missing functionality to download filtered data and showing interdependency or correlation status between variables **What problems is Eclipse AI solving and how is that benefiting you?** It helps to solve the followings: • Real-time customer insights with limited resources • Generate new customers • Retain existing customers by improving customer experiences • Improving market share (or mind share) ### 19. Eclipse AI - All in One **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Building Materials | Small-Business (50 or fewer emp.) **Reviewed Date:** June 08, 2023 **What do you like best about Eclipse AI?** Very analytical. All analyses is done from all perspectives. **What do you dislike about Eclipse AI?** Too much segments. It is difficult to recall the exact location all the time. **What problems is Eclipse AI solving and how is that benefiting you?** Finding out the improvement areas and HCBL is focusing on them, ### 20. Very handy for VoC data **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Venture Capital & Private Equity | Small-Business (50 or fewer emp.) **Reviewed Date:** June 03, 2023 **What do you like best about Eclipse AI?** Easy to use and provides a clear snapshot of what customers are saying. **What do you dislike about Eclipse AI?** I’d love to have a shareable link so I can share the Eclipse Dashboards and Actionable Insights in 1-click with specific peopple (however, this feature is on their roadmap). **What problems is Eclipse AI solving and how is that benefiting you?** It helps me to understand what my customers are saying about a product, so that I can proactively identify and resolve any issues. ### 21. Eclipse AI is powerful and simple. It captures all the customer experience data that I can analyse. **Rating:** 5.0/5.0 stars **Reviewed by:** utpal D. | Executive Data Management, Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2023 **What do you like best about Eclipse AI?** It manages all our workshop survey data as a single source, efficiently and effectively The Kanban Action board is simple and good at keeping actions on track. **What do you dislike about Eclipse AI?** Collecting the survey data could be simpler and more attractive way. **What problems is Eclipse AI solving and how is that benefiting you?** Eclipse is helping us increase the number of customers using our product. It is helping align our value proposition with their needs and increase their understanding of the quality of Scan Ruby. ### 22. Powerful tool that generates actions to improve our customer experience **Rating:** 5.0/5.0 stars **Reviewed by:** Jawad A. | CEO, Mid-Market (51-1000 emp.) **Reviewed Date:** September 21, 2022 **What do you like best about Eclipse AI?** Boost CX gives my senior management a direct insight into customer perceptions in an accurate and in-depth way—allowing us to be in a state of constant improvement on the journey of customer experience. **What do you dislike about Eclipse AI?** I haven’t come across a downside yet; however they are evolving as a product, and at times we come up with some tweaks/suggestions to which they generally respond efficiently. **What problems is Eclipse AI solving and how is that benefiting you?** Boost CX is helping us improve sales. By collecting and analyzing our customer feedback data for us and giving us easy-to-understand actions t fix the gaps, Boost CX is saving my team and me a whole lot of effort. ### 23. Easy to use, very helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Traffic C. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 10, 2023 **What do you like best about Eclipse AI?** Great experience and enjoyed getting trained by Saad for the platform. **What do you dislike about Eclipse AI?** Slight issues with buttons, e..g to edit, it will 'finish'/ close the work. **What problems is Eclipse AI solving and how is that benefiting you?** Allowing us to see an overview ### 24. Eclipse AI is simple & easy to use. **Rating:** 5.0/5.0 stars **Reviewed by:** Shahnawaz S. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 21, 2023 **What do you like best about Eclipse AI?** By leveraging all the survey data in a highly efficient and effective manner, the Kanban Action board offers a straightforward yet powerful solution for keeping tasks on track. **What do you dislike about Eclipse AI?** Nothing. Eclipse has some great features. **What problems is Eclipse AI solving and how is that benefiting you?** Eclipse is improving the understanding of our value proposition. ### 25. Wonderful customer service and easy to use platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2023 **What do you like best about Eclipse AI?** Eclipse AI simplifies large amounts of data and provides simple training possibilities. **What do you dislike about Eclipse AI?** Sometimes the training suggestiosn can be similair to one another. May be useful to have the training suggestions combine to have no repeated actions **What problems is Eclipse AI solving and how is that benefiting you?** Why the customers are receiving negative feedback in NPS and reviews ### 26. Boost CX - A dynamic digital solution **Rating:** 4.5/5.0 stars **Reviewed by:** Abu H. | Manager Sales Transformation, Small-Business (50 or fewer emp.) **Reviewed Date:** November 01, 2022 **What do you like best about Eclipse AI?** Boost Cx solution allows us to summarize and analyze customer feedback in an organized process. Survey outcomes are visible using different charts, including downloading customized data. AI-based-recommended actions will enable one to make a strategic decision to improve customer experience, which is fantastic. Also, its customized and dynamic activity tracking scopes make it user-friendly. The overall solution is also helpful for any business study. **What do you dislike about Eclipse AI?** Providing scopes to download filtered or customized data and showing interdependency or correlation status between variables will make it more credible. **What problems is Eclipse AI solving and how is that benefiting you?** Recording, analyzing and recommending action, including a dynamic action tracking table, are benefiting us. ### 27. Powerful Predictor and Preventer of Customer Churn **Rating:** 4.5/5.0 stars **Reviewed by:** Muhammad J. | Manager Human Resources, Enterprise (> 1000 emp.) **Reviewed Date:** January 21, 2023 **What do you like best about Eclipse AI?** Its user-friendly design and ease of navigation makes it simple for us to manage our voice-of-the-customer data. **What do you dislike about Eclipse AI?** Need 1-click integrations with task management tools **What problems is Eclipse AI solving and how is that benefiting you?** Eclipse AI is helping us better asses the predictors of customer churn. The generative AI give us real actions that we can use to close the gaps before it’s too late ### 28. BoostCX is simple, adaptable and provide real business insights **Rating:** 4.5/5.0 stars **Reviewed by:** Glen M. | CEO, Mid-Market (51-1000 emp.) **Reviewed Date:** September 20, 2022 **What do you like best about Eclipse AI?** The Boost CX team is helpful, responsive and focused on providing a product that delivers meaningful results **What do you dislike about Eclipse AI?** Nothing. The survey product delivers so much feedback, I want to use it every month. **What problems is Eclipse AI solving and how is that benefiting you?** Our business is diverse, dispersed and fast paced. Boost CX allows us to gather quality feedback from customers and employees with the data capable of being sliced & diced to identify trends or emerging issues by role, department, geography or any other variable. ### 29. Excellent interface and user-friendly design **Rating:** 5.0/5.0 stars **Reviewed by:** Adrian G. | Head of Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** October 19, 2022 **What do you like best about Eclipse AI?** Having all the data in one place, being able to sort and filter and group answers. **What do you dislike about Eclipse AI?** Nothing, I like the ease of use and the features **What problems is Eclipse AI solving and how is that benefiting you?** Collating all the information required and producing a dashboard that is easy to understand for anyone within the business. Providing tools and recommendations to improve the client experience. ### 30. Powerful AI tool that makes our life easier **Rating:** 4.5/5.0 stars **Reviewed by:** Iram N. | Sales & Marketing Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** November 16, 2022 **What do you like best about Eclipse AI?** We spend less time analyzing customer feedback. The tool gives us suggested actions, which makes our life much easier **What do you dislike about Eclipse AI?** No issue yet. Everything works perfectly. **What problems is Eclipse AI solving and how is that benefiting you?** It’s helping us better understand our changing customer needs and close the loop faster on customer feedback ### 31. Excellent dashboard for understanding metrics and client feedback. **Rating:** 3.5/5.0 stars **Reviewed by:** Emily S. | Marketing Content Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** October 24, 2022 **What do you like best about Eclipse AI?** Dashboard reporting is extremely useful. **What do you dislike about Eclipse AI?** Having to send out the survey to clients and chase for responses. **What problems is Eclipse AI solving and how is that benefiting you?** Automation of NPS - [View Eclipse AI pricing details and edition comparison](https://www.g2.com/products/eclipse-ai/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-18+17%3A05%3A50+-0500&secure%5Bsession_id%5D=2ad530bd-4800-4807-9e92-a0253a17730b&secure%5Btoken%5D=f8305965dc2ea4cea2c1f03003c64907731ce6d8597149b3fceacbed8b20106c&format=llm_user) ## Eclipse AI Features **Platform** - Health Score - Customer Profiles - Notifications **Predictions** - Service Quality Assurance - Analytics - Revenue Impact - Artificial Intelligence - Sentiment - Retention **Generative AI** - AI Text Generation - AI Text Summarization ## Top Eclipse AI Alternatives - [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) - 4.3/5.0 (725 reviews) - [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) - 4.5/5.0 (1,703 reviews) - [TeamSupport](https://www.g2.com/products/teamsupport/reviews) - 4.4/5.0 (877 reviews)