IrisAgent is a leader in AI-powered Support Operations and provides real-time product insights to frontline support teams. IrisAgent delivers proactive customer support with AI-powered alerting, automated resolution of common tickets, and correlation of support tickets and product issues. IrisAgent’s AI-powered support solution reduces support ticket resolution time by 45%, improves agent performance, and enhances communications between agents, customers, and internal technical teams to reduce escalations by 60%. It proactively discovers trending issues instead of waiting for customers to report them. Key features: 1. Data integration and automated workflows 2. AI-powered issue discovery and triaging 3. Auto-tagging and correlation of tickets, alerts & bugs 4. Automated revenue and customer sentiment impact analysis