1. [Home](https://www.g2.com/)
2. ...
3. [Proactive Customer Retention Software](https://www.g2.com/categories/proactive-customer-retention)
4. [IrisAgent Discussions](https://www.g2.com/products/irisagent/discuss)

[
 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_ffa39b0a3c9b874eaf3b1dc6cdec164c/irisagent.png "Product Avatar Image")
](/products/irisagent/reviews)

[

IrisAgent

](/products/irisagent/reviews)

(2)4.8/5

IrisAgent is an AI-powered customer support platform that automates 50%+ of support tickets with zero hallucinations. Unlike generic AI chatbots, IrisAgent validates every response against your knowledge base, achieving 95%+ verified accuracy across chat, email, and voice channels. Deploy in 24 hours with no custom development. IrisAgent connects to Zendesk, Salesforce, Intercom, Freshworks, and Jira to auto-resolve tickets, auto-tag and route requests, and give agents real-time recommended resolutions from your KB and past tickets. Trusted by Dropbox, Zuora, and InvoiceCloud to handle 1M+ tickets monthly. SOC 2 Type II certified, GDPR and HIPAA compliant. Key capabilities: - Hallucination Removal Engine — every AI answer is grounded in your data - Smart Operating Procedures — write workflows in plain English, no code - Workflow Automation — process refunds, resets, and routine tasks automatically - Auto-tagging & Routing — instant categorization and queue assignment - Omnichannel AI — unified automation across chat, email, and voice - Sentiment Analysis — real-time monitoring with escalation alerts

Show More

When users leave IrisAgent reviews, G2 also collects common questions about the day-to-day use of IrisAgent. These questions are then answered by our community of 850k professionals. Submit your question below and join in on the G2 Discussion.

* * *

### 100.0

Nps Score

### All IrisAgent Discussions

Search

Most CommentedMost HelpfulPinned by G2Newest

All DiscussionsDiscussions with CommentsPinned by G2Discussions without Comments

FilterFilter

Filter byExpand/Collapse 

Sort by

Most Commented

Most Helpful

Pinned by G2

Newest

Filter by

All Discussions

Discussions with Comments

Pinned by G2

Discussions without Comments

Sorry...

There are no questions about IrisAgent yet.

## Start a New Software Discussion

Have a software question?

Get answers from real users and experts

[Start A Discussion](/products/irisagent/discussions/new)

* * *

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/hd_favicon/63f6311478d66d311af8ad5b8c3c9547/irisagent.svg "Product Avatar Image")

### Have you used IrisAgent before?

Answer a few questions to help the IrisAgent community

[
Yes
](javascript:void(0))[
Yes
](https://www.g2.com/authorize?form=signup&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Firisagent%2Fdiscuss%3Fsmall_ask%3Dirisagent)
No