--- title: Infor Customer Relationship Management (CRM) Reviews meta\_title: 'Infor Customer Relationship Management (CRM) Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 82 reviews by the users' company size, role or industry to find out how Infor Customer Relationship Management (CRM) works for a business like yours. aggregate\_rating: rating\_value: 3.3 review\_count: 82 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # Infor Customer Relationship Management (CRM) Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Infor Customer Relationship Management (CRM) but has limited features. Are you part of the Infor Customer Relationship Management (CRM) team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Your customer relationships are the driving force of your business. By offering a complete view of every customer touch point across your sales, marketing, customer service, and support teams, Infor CRM enables you to maximize the impact of every interaction—across the entire customer lifecycle—whether in the office or out in the field. The best part about Infor CRM is that it’s built for your business. Industry-specific capabilities, deep integration, and unparalleled flexibility and control in how you deploy, use, and pay for your solution offers a best-of-breed CRM solution without compromise. * * * Seller [Infor](https://www.g2.com/sellers/infor) Discussions [Infor Customer Relationship Management (CRM) Community](https://www.g2.com/products/infor-customer-relationship-management-crm/discuss) Languages Supported German, English, French, Italian, Russian Solution Type All-in-One Overview by Aaron Stein (Demand Gen | Digital Marketing | Product Marketing) Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 5 months ### Return on Investment 25 months [ View More Pricing Information ](https://www.g2.com/products/infor-customer-relationship-management-crm/pricing) ## Top-Rated Alternatives [ ![Agentforce Sales (formerly Salesforce Sales Cloud)](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Agentforce Sales (formerly Salesforce Sales Cloud)") Agentforce Sales (formerly Salesforce Sales Cloud) 4.4/5(25,873) ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) [ ![HubSpot Sales Hub](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "HubSpot Sales Hub") HubSpot Sales Hub 4.4/5(13,907) ](https://www.g2.com/products/hubspot-sales-hub/reviews) [ ![Zoho CRM](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zoho CRM") Zoho CRM 4.1/5(2,947) ](https://www.g2.com/products/zoho-crm/reviews) [ View All Alternatives ](https://www.g2.com/products/infor-customer-relationship-management-crm/competitors/alternatives) ## User Insights Average based on 82 real user reviews. Implementation Time 5 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Mark Perone - R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mark Perone - R.") MR Mark Perone - R. Business Solution Architect Information Technology and Services Small-Business (50 or fewer emp.) 10/10/2017 "Infor CRM is Solid " 4.5/5 What do you like best about Infor Customer Relationship Management (CRM)? Scale of the software is great. Smaller companies entrenched in antiquated Marketing, Sales and Customer Service business processes will struggle. Infor CRM is designed for professionally managed organizations, interested in data generation. Review collected by and hosted on G2.com. What do you dislike about Infor Customer Relationship Management (CRM)? Upgrades for bug fixes and unfulfilled integration promises with the entire software offering at Infor. Review collected by and hosted on G2.com. Recommendations to others considering Infor Customer Relationship Management (CRM): Understand the internal purpose of CRM as a tool to execute Marketing, Sales and Customer Service processes. Take the time to learn the features of each module and design responsibilities to linear workflow. The best deployments have incremental growth plans and CRM associated goals supported by data found in the CRM. Review collected by and hosted on G2.com. What problems is Infor Customer Relationship Management (CRM) solving and how is that benefiting you? Performance based management of staff unifying the mission year over year. Transitions between Marketing, Sales and Customer Service. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic AT Andrew T. Director of IT Marketing and Advertising Mid-Market (51-1000 emp.) 1/4/2018 "Infor CRM v8.3" 2.5/5 What do you like best about Infor Customer Relationship Management (CRM)? The web capability for contact management is easy to use and simple to understand. Review collected by and hosted on G2.com. What do you dislike about Infor Customer Relationship Management (CRM)? The graphical interface is not flexible enough. Review collected by and hosted on G2.com. What problems is Infor Customer Relationship Management (CRM) solving and how is that benefiting you? We are tackling our telemarketing campaign with this system, to be able to manage a lot of contacts and keep everything up to date, even for email blasts. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Defense & Space](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Defense & Space") ED Verified User in Defense & Space Enterprise (\> 1000 emp.) 4/25/2018 "Needs work but headed in the right direction" 1.5/5 What do you like best about Infor Customer Relationship Management (CRM)? Decent tool with average customer information tracking but lacks bells and whistles of other software Review collected by and hosted on G2.com. What do you dislike about Infor Customer Relationship Management (CRM)? In needs more service support capabilities to truly be a perfect solution for most businesses. Review collected by and hosted on G2.com. Recommendations to others considering Infor Customer Relationship Management (CRM): Take your time and ask for in depth demos to make sure it is what you need. Review collected by and hosted on G2.com. What problems is Infor Customer Relationship Management (CRM) solving and how is that benefiting you? Tracking opportunities for our sales department. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") UI Verified User in Insurance Small-Business (50 or fewer emp.) 1/26/2018 "Useful tool for collecting data and running reports." 4/5 What do you like best about Infor Customer Relationship Management (CRM)? The ability to hold a wide range of data. Review collected by and hosted on G2.com. What do you dislike about Infor Customer Relationship Management (CRM)? Correcting or updating information could be easier. Review collected by and hosted on G2.com. Recommendations to others considering Infor Customer Relationship Management (CRM): Stay on top of updating accounts. Make sure to have accounts closed out so there is not a large quantity to close at a later date. Review collected by and hosted on G2.com. What problems is Infor Customer Relationship Management (CRM) solving and how is that benefiting you? Running reports to collect close ratio information. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Mid-Market (51-1000 emp.) 5/17/2018 "Does the job but dated" 1/5 What do you like best about Infor Customer Relationship Management (CRM)? Good solid CRM captures lead, prospect, opportunity, contact and account information. Review collected by and hosted on G2.com. What do you dislike about Infor Customer Relationship Management (CRM)? Categories are siloed (different screens and menus for contacts vs. accounts). Review collected by and hosted on G2.com. What problems is Infor Customer Relationship Management (CRM) solving and how is that benefiting you? Comprehensive CRM functionality. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") UI Verified User in Insurance Mid-Market (51-1000 emp.) 12/27/2017 "Solid CRM, Easy Navigation" 4/5 What do you like best about Infor Customer Relationship Management (CRM)? The interface is intuitive, customizable and easy to use. Reporting is very good as well Review collected by and hosted on G2.com. What do you dislike about Infor Customer Relationship Management (CRM)? Tends to operate slower than I expected, esp when compiling reports, but that may be other factors. Review collected by and hosted on G2.com. Recommendations to others considering Infor Customer Relationship Management (CRM): If you have a small-mid sized business, this is a good tool for keeping organized with both clients & prospects Review collected by and hosted on G2.com. What problems is Infor Customer Relationship Management (CRM) solving and how is that benefiting you? Managing prospect relationships effectively and efficiently to reduce sales cycle time. It is excellent at keeping a history of interactions and at calendar management. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Events Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Events Services") UE Verified User in Events Services Mid-Market (51-1000 emp.) 10/24/2017 "Saves Time" 3.5/5 What do you like best about Infor Customer Relationship Management (CRM)? Infor CRM is great for creating a database of vendors and clients. I use it to look up types of vendors in an area, which saves me time. Review collected by and hosted on G2.com. What do you dislike about Infor Customer Relationship Management (CRM)? I wish it were easier to reduce clutter in CRM and combine entries when a vendor has different managers for different cities. Review collected by and hosted on G2.com. What problems is Infor Customer Relationship Management (CRM) solving and how is that benefiting you? I spend less time on google looking for vendors, especially since I can go into CRM and see notes on the experiences of other coworkers with particular vendors. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Felix Maximiliano O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Felix Maximiliano O.") FO Felix Maximiliano O. Project Manager Airlines/Aviation Mid-Market (51-1000 emp.) 1/26/2017 "A modular flexible CRM" 3/5 What do you like best about Infor Customer Relationship Management (CRM)? I think the best part is that you can start small and then configure and customize the product for any purpose, turning it into a system that allows for very different audiences to access the same DB. Review collected by and hosted on G2.com. What do you dislike about Infor Customer Relationship Management (CRM)? I think users find it too unconfortable and unfriendly to navigate. Review collected by and hosted on G2.com. Recommendations to others considering Infor Customer Relationship Management (CRM): First design your internal customer (employees) work lifecycle, then see if it´s a full fledged CRM what you need. Sometimes we wish INFOR was simpler. Review collected by and hosted on G2.com. What problems is Infor Customer Relationship Management (CRM) solving and how is that benefiting you? We managed to replace an old Redmine version for support and maintenance tickets. INFOR allows the categories to be configured to display customizable fields and build different experiences for the different users. The DB is a little messy to explore with a BI, but a lot of it is customizable, so I understand. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Jon H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jon H.") JH Jon H. Lead Business Analyst Hospital & Health Care Mid-Market (51-1000 emp.) 10/31/2016 "Long time Infor CRM / Saleslogix customer" 2/5 What do you like best about Infor Customer Relationship Management (CRM)? The tool is very customizable. You are working with a 3rd party contractor who will do the majority of your development work, at a cost. The tool is web based, has a mobile site, and has recently seen some investment in product design improvements and upgrades, after years of very little of either. Review collected by and hosted on G2.com. What do you dislike about Infor Customer Relationship Management (CRM)? Although the cost of ownership is small compared to some competitors, it is very easy to be nickle and dimed along the way for every little change or customization you'd like to make. The user community is small, and finding answers to common problems can be difficult. Although recent investments have improved the product, overall it is still very much far behind more current competitors like Salesforce. Review collected by and hosted on G2.com. Recommendations to others considering Infor Customer Relationship Management (CRM): Evaluate your options. Be careful. Review collected by and hosted on G2.com. What problems is Infor Customer Relationship Management (CRM) solving and how is that benefiting you? We use the tool across an enterprise of 300 users for sales, marketing, service and support, and more. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Jonathan D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jonathan D.") JD Jonathan D. Marketing Manager Medical Devices Small-Business (50 or fewer emp.) 8/5/2016 "Having a relationship with Infor is like hugging sand paper." 1.5/5 What do you like best about Infor Customer Relationship Management (CRM)? The system seems passable for the price point. Review collected by and hosted on G2.com. What do you dislike about Infor Customer Relationship Management (CRM)? My primary dislike is Infor as a company. It's difficult dealing with them. There seems to be a few humans over there but I often get heavy handed responses. Don't bother thinking they will budge an inch for anything. Ever. One particular example involves storage. They say you get 100 gigs and in the contract it says, "Infor CRM SaaS storage subscription 100 GB". Great, one of the reasons I picked this platform over Salesforce is because of data overage charges. Now the database I'm migrating from is 11.4 gigabytes. Seems like i'm in the clear right? Nope. It is impossible to know this as an outsider, but that 100 gigs of storage is FILE STORAGE, it is NOT available for your operating database. They have a 10 gig partition for the database engine, and that's what you are stuck with. I pointed this out that the contract says I have 100 gigs of cloud storage and it would be impossible for me to know that my database size was limited to 10 gigs. I asked if we could increase that size and I get: “It is not our process, as all new customers get the designed AMI. The designed AMI is considered standard, and when more space is required or requested it must be purchased. " Help and training are also surprisingly expensive and lackluster. When I'd pose questions to their normal support (infor Xtreme) they will point you to a $3000 course that barely covers the topic. So I signed up for a Developing for the Web course. They didn't have enough instructors for their web-video class (think Udemy $10 course btw) and I was provided someone that is not an expert in the topic. When I asked that guy questions during the course he got back to me the next day with an answer that he couldn't elaborate on when I had follow up questions. There were show stopping bugs during the workshop that I wasted 4 or 5 hours on before the guy told me the next day, "oh we know about that one, you have to do ...". Great, thanks for giving me a heads up in advance. In fact, there were many bugs that I learned about that need workarounds. Now that I have received an official certification, you'd think you'd be able to get some help now right? No, I get referred to my business partner. My original business partner charged $175 / hr and couldn't answer my coding questions appropriately. So get this, I spend $3000 on a course, then when I need help I get pointed to a business partner that charges $175/hr and doesn't have the knowledge to answer my questions. As to dealing with Infor and your business partners. I use the plural, partners, because I've had the (dis)pleasure of needing to swap out business partners because in all honesty, one person cannot know and understand the entirety of this system that has had multiple homes with various development companies. We've been paying Infor for their system for 8 months. We've spent tens of thousands on development already and we had to scrap everything from our first business partner and now we have to start over. Review collected by and hosted on G2.com. Recommendations to others considering Infor Customer Relationship Management (CRM): I cannot in good conscious recommend this system. I hope this will change as time goes on. I had a disaster with them for about 8 months but they seem to be making an effort to at least listen to me. I'll update this review as time passes and if things get better. Review collected by and hosted on G2.com. What problems is Infor Customer Relationship Management (CRM) solving and how is that benefiting you? We have realized zero benefits after 8 months of work. Review collected by and hosted on G2.com. Show More Response from Aaron Stein of Infor Customer Relationship... [Editedit](https://www.g2.com/survey_responses/infor-customer-relationship-management-crm-review-100990/official_response/edit) We take your comments very seriously and have taken steps to contact you and resolve the issues. Our customers are very important to us and we are committed to ensuring the highest level of satisfaction. 8/25/2016 Current UserValidated ReviewerSource: Organic ## Pricing Insights Averages based on real user reviews. ### Time to Implement 5 months ### Return on Investment 25 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/infor-customer-relationship-management-crm/pricing) Infor Customer Relationship Management (CRM) Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_c7667c650c352acba4bfca38ee89457b/agentforce-sales-formerly-salesforce-sales-cloud.png "Product Avatar Image") Agentforce Sales 4.4/5(25,873) [ Compare Now ](https://www.g2.com/compare/agentforce-sales-formerly-salesforce-sales-cloud-vs-infor-customer-relationship-management-crm) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_9a4b1c59a10899f84ef2b2071e2037ce/dynamics-365-sales.png "Product Avatar Image") Microsoft Dynamics 365 Sales 3.8/5(1,623) [ Compare Now ](https://www.g2.com/compare/dynamics-365-sales-vs-infor-customer-relationship-management-crm) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_7ced6db8cc2b61a5caf71a02a69ee333/sugar-sell.png "Product Avatar Image") Sugar Sell 3.8/5(776) [ Compare Now ](https://www.g2.com/compare/infor-customer-relationship-management-crm-vs-sugar-sell) ##### ##### Infor Customer Relationship Management (CRM) Features Sales Force Automation Contact & Account Management Opportunity & Pipeline Mgmt. 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