--- title: Infor Customer Relationship Management (CRM) Reviews meta\_title: 'Infor Customer Relationship Management (CRM) Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 82 reviews by the users' company size, role or industry to find out how Infor Customer Relationship Management (CRM) works for a business like yours. aggregate\_rating: rating\_value: 3.3 review\_count: 82 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # Infor Customer Relationship Management (CRM) Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Infor Customer Relationship Management (CRM) but has limited features. Are you part of the Infor Customer Relationship Management (CRM) team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Your customer relationships are the driving force of your business. By offering a complete view of every customer touch point across your sales, marketing, customer service, and support teams, Infor CRM enables you to maximize the impact of every interaction—across the entire customer lifecycle—whether in the office or out in the field. The best part about Infor CRM is that it’s built for your business. Industry-specific capabilities, deep integration, and unparalleled flexibility and control in how you deploy, use, and pay for your solution offers a best-of-breed CRM solution without compromise. * * * Seller [Infor](https://www.g2.com/sellers/infor) Discussions [Infor Customer Relationship Management (CRM) Community](https://www.g2.com/products/infor-customer-relationship-management-crm/discuss) Languages Supported German, English, French, Italian, Russian Solution Type All-in-One Overview by Aaron Stein (Demand Gen | Digital Marketing | Product Marketing) Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 5 months ### Return on Investment 25 months [ View More Pricing Information ](https://www.g2.com/products/infor-customer-relationship-management-crm/pricing) ## Top-Rated Alternatives [ ![Agentforce Sales (formerly Salesforce Sales Cloud)](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Agentforce Sales (formerly Salesforce Sales Cloud)") Agentforce Sales (formerly Salesforce Sales Cloud) 4.4/5(25,873) ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) [ ![HubSpot Sales Hub](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "HubSpot Sales Hub") HubSpot Sales Hub 4.4/5(13,907) ](https://www.g2.com/products/hubspot-sales-hub/reviews) [ ![Zoho CRM](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zoho CRM") Zoho CRM 4.1/5(2,948) ](https://www.g2.com/products/zoho-crm/reviews) [ View All Alternatives ](https://www.g2.com/products/infor-customer-relationship-management-crm/competitors/alternatives) ## User Insights Average based on 82 real user reviews. Implementation Time 5 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Verified User in Religious Institutions](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Religious Institutions") AR Verified User in Religious Institutions Small-Business (50 or fewer emp.) 6/2/2014 "Our Journey with SalesLogix CRM" 4.5/5 What do you like best about Infor Customer Relationship Management (CRM)? We've been able to tailor SalesLogix information capture and extraction to match our business rhythms very effectively over the last 15 years, growing with the product. We're pleased with the web and mobile capabilities we're now offering our teams, and like the option to host the system internally to manage our own risk for vulnerabilities. Review collected by and hosted on G2.com. What do you dislike about Infor Customer Relationship Management (CRM)? It's been a long wait to get to where Swiftpage is now with valuable investment in the product--Sage was letting SLX languish a bit with their other products getting more attention and funding. Review collected by and hosted on G2.com. Recommendations to others considering Infor Customer Relationship Management (CRM): Look at the Swiftpage roadmap for SalesLogix to understand where the product is going. And consider employing the mobile capabilities--the HTML5 client is rather easy to add to your use of SLX, and it's a rather full-featured solution. Review collected by and hosted on G2.com. What problems is Infor Customer Relationship Management (CRM) solving and how is that benefiting you? We use SLX heavily to track opportunity information but are more slowly growing into the more traditional contact, account, and activity management functions. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Biotechnology](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Biotechnology") UB Verified User in Biotechnology Enterprise (\> 1000 emp.) 10/13/2014 "Custom Only" 3/5 What do you like best about Infor Customer Relationship Management (CRM)? Once you get to know the system is is easily navigated. Review collected by and hosted on G2.com. What do you dislike about Infor Customer Relationship Management (CRM)? Every functionality that you really need is a custom build. Not many usable features come out of the box and the more customazations you make the more errors you get Review collected by and hosted on G2.com. What problems is Infor Customer Relationship Management (CRM) solving and how is that benefiting you? n/a Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic CM Cory M. Chief Visionary Construction Small-Business (50 or fewer emp.) 9/4/2013 "Saleslogix...... Potential but just not there yet" 2/5 What do you like best about Infor Customer Relationship Management (CRM)? Saleslogix is extremely customizable. This is beyond the leading factor for selecting this product. The mobile client is also very fast and doesn't require a special app to work on iPhone, iPad and related. Review collected by and hosted on G2.com. What do you dislike about Infor Customer Relationship Management (CRM)? Well when I purchased and implemented this product (moving from SageCRM) it's a lot more difficult than average product to get rolled out for the on-premise version. Requires too many separate applications to configure (admin, architect, application architect), wayyyyy behind in integrating with other web apps that have become standard, outlook integration is poor and have to look to a third party for decent tool. Web client is buggy at times. I do not use LAN Client as the method of database connection is old and dated along with look and feel. Poor on advanced workflow as well as found I. sageCRM. Review collected by and hosted on G2.com. Recommendations to others considering Infor Customer Relationship Management (CRM): Well this is tough..... I'm hoping with recent purchase by SwiftPage and roll out of Saleslogix 8.1 they can address some issues to become a player in SMB market. They have to shake how this product was under developed and gain market share which keep the product cutting edge. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Elaena B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Elaena B.") EB Elaena B. Sr. Programmer Anlyst Investment Banking Mid-Market (51-1000 emp.) 4/4/2013 "SalesLogix is a very good, highly customizable and reliable CRM that lacks a bit in looks department" 4.5/5 What do you like best about Infor Customer Relationship Management (CRM)? I work on SalesLogix LAN Client as a developer and unlike many CRMs around today, it is very customizable. The development environment is well structured and the implementation process is structured in a way that can keep things organized and keep roll-outs quick and easy. The Architect offers its own versioning and that is it a nice feature. Other than the “old Windows” look of the client application, if you don’t like anything about it you can change it. Review collected by and hosted on G2.com. What do you dislike about Infor Customer Relationship Management (CRM)? The biggest complaint from our users has been the “old Windows” look of the LAN Client application. For those reading this review, I have to say that our SalesLogix is running in Citrix with Themes turned off, so the user gets the ugliest version of the look of the application possible. If you run it as a local client on Windows 7, it doesn't really look that bad at all. Review collected by and hosted on G2.com. Recommendations to others considering Infor Customer Relationship Management (CRM): SalesLogix is a good, solid, very customizable CRM that has served our company well for 12 years. If the needs of your business are not “standard” and you are not going to be happy with something that just lets you add Accounts and Contacts, or is “configurable, but not customizable”, then SalesLogix is the CRM for you. We have modified everything including managing the build it security to grand users access on the fly based on their role on a project and it’s been working great. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Executive Office](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Executive Office") IE Verified User in Executive Office Mid-Market (51-1000 emp.) 4/8/2013 "1 instance, 12 custom created business units, data locked in silos, inconsistent processes." 1/5 What do you like best about Infor Customer Relationship Management (CRM)? This is a hard question to answer. Due to the historical context in which our business units have custom created & deployed their "silos" of SLX to fit their own business needs, this has resulted in great growing pains from a centrally-led governance perspective. Review collected by and hosted on G2.com. What do you dislike about Infor Customer Relationship Management (CRM)? I dislike the fashion in which the system has been deployed throughout the organization. It is highly dependent on internal IT resources to support. SalesLogix also does not offer a lot of out-of-the-box training & support resources for it's end users. Review collected by and hosted on G2.com. Recommendations to others considering Infor Customer Relationship Management (CRM): SLX was recently purchased by SwiftPage, which is (to my knowledge) an email marketing company. It appears that SLX will be moving away from sales process and pipeline management to more of a traditional CRM platform that weighs heavily in on marketing initiatives. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Winston K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Winston K.") WK Winston K. Ruby on Rails Web Developer Information Technology and Services Small-Business (50 or fewer emp.) 5/23/2013 "What a dinosaur" 1/5 What do you like best about Infor Customer Relationship Management (CRM)? It gets the job done... eventually. Review collected by and hosted on G2.com. What do you dislike about Infor Customer Relationship Management (CRM)? Part of my problem with this software is my employer's implementation of it. You have to use the Windows remote desktop to log into this thing, so you essentially can't log into it from your own computer. It's slow. Logging emails is a pain, and when you do log them they are in plain text. I have to like it because a lot of stuff I use is in it, but that's about it. Review collected by and hosted on G2.com. Recommendations to others considering Infor Customer Relationship Management (CRM): It might have been awesome CRM software 10 years ago, but in this day and age there are better packages out there. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Josh H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Josh H.") JH Josh H. Director of Lead Lifecycle Management Computer Software Mid-Market (51-1000 emp.) 6/20/2013 "An Old System with Outdated Thinking" 0.5/5 What do you like best about Infor Customer Relationship Management (CRM)? The system seemed customizable to our particular business. Review collected by and hosted on G2.com. What do you dislike about Infor Customer Relationship Management (CRM)? Terrible, non web interface. The desktop app was slow, requiring VPN access to the UK just to use it. Since the system was self-hosted and separate from the rest of the firm's systems, there was simply no coordination. The system was in the UK, making it absurdly slow for US users. It was not intuitive at all and I was unable to see my own pipeline or do simple searches. Review collected by and hosted on G2.com. Recommendations to others considering Infor Customer Relationship Management (CRM): It's about the Cloud. Don't get an on-site install! Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Civil Engineering](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Civil Engineering") AC Verified User in Civil Engineering Mid-Market (51-1000 emp.) 3/21/2013 "SalesLogix 7.5 Web Version" 4/5 What do you like best about Infor Customer Relationship Management (CRM)? The ability to customize SalesLogix to meet our business process needs. Our programmer has done a wonderful job customizing the interface to be user-friendly as well as productive in mining information useful to many departments. Review collected by and hosted on G2.com. What do you dislike about Infor Customer Relationship Management (CRM)? Standard look up feature is less than intuitive. Adding new contact & account records had too many layers to complete data entry. We have created our own interface with a single layer of all fields to be completed. Review collected by and hosted on G2.com. Recommendations to others considering Infor Customer Relationship Management (CRM): Excellent CRM resource for sales and marketing departments of large companies. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Kryz O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kryz O.") KO Kryz O. Global Partner PreSales and Technical Enablement Enterprise (\> 1000 emp.) 12/28/2012 "Old CRM, not really a contender nowadays" 0.5/5 What do you like best about Infor Customer Relationship Management (CRM)? Used to be one of the best CRMs around, however today, there is nothing unique are sexy about it. Review collected by and hosted on G2.com. What do you dislike about Infor Customer Relationship Management (CRM)? The UI looks old and windows 3.1ish. Very clunky. the generation of reports look really poor. Graphs look really amateurish compared to SFDC or other CRMS reporting. Sage is no longer developmeing as they are driving SageCRM Review collected by and hosted on G2.com. Recommendations to others considering Infor Customer Relationship Management (CRM): If you are look to get a CRM from scratch, look at either a SAAS offering, or go down the route of SAGE CRM at least. This product is not really being developed any more by Sage. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Paul I.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Paul I.") PI Paul I. Adobe Express Global Ambassador Mid-Market (51-1000 emp.) 1/17/2013 Business partner of the seller or seller's competitor, not included in G2 scores. "Scalable CRM solution from Sage" 4/5 What do you like best about Infor Customer Relationship Management (CRM)? The multiple deployment options are great - iPad, mobile etc. - to be fair, this is what one should expect these days. Charts and dashboards are intuitive and similar in nature of what you see with MSCRM. There is a great community for SalesLogix with many companies having implemented it. Available in the cloud or on-premise. Review collected by and hosted on G2.com. What do you dislike about Infor Customer Relationship Management (CRM)? I'm not mega keen on the look and feel, although this is more up to date than other reviews have suggested. Review collected by and hosted on G2.com. Recommendations to others considering Infor Customer Relationship Management (CRM): The product is aimed at the upper mid market, up to 2000 users. Consider how much integration you need. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ## Pricing Insights Averages based on real user reviews. ### Time to Implement 5 months ### Return on Investment 25 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/infor-customer-relationship-management-crm/pricing) Infor Customer Relationship Management (CRM) Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_c7667c650c352acba4bfca38ee89457b/agentforce-sales-formerly-salesforce-sales-cloud.png "Product Avatar Image") Agentforce Sales 4.4/5(25,873) [ Compare Now ](https://www.g2.com/compare/agentforce-sales-formerly-salesforce-sales-cloud-vs-infor-customer-relationship-management-crm) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_9a4b1c59a10899f84ef2b2071e2037ce/dynamics-365-sales.png "Product Avatar Image") Microsoft Dynamics 365 Sales 3.8/5(1,623) [ Compare Now ](https://www.g2.com/compare/dynamics-365-sales-vs-infor-customer-relationship-management-crm) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_7ced6db8cc2b61a5caf71a02a69ee333/sugar-sell.png "Product Avatar Image") Sugar Sell 3.8/5(776) [ Compare Now ](https://www.g2.com/compare/infor-customer-relationship-management-crm-vs-sugar-sell) ##### ##### Infor Customer Relationship Management (CRM) Features Sales Force Automation Contact & Account Management Opportunity & Pipeline Mgmt. 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