Infor Customer Relationship Management (CRM) Reviews & Product Details

Your customer relationships are the driving force of your business. By offering a complete view of every customer touch point across your sales, marketing, customer service, and support teams, Infor CRM enables you to maximize the impact of every interaction—across the entire customer lifecycle—whether in the office or out in the field. The best part about Infor CRM is that it’s built for your business. Industry-specific capabilities, deep integration, and unparalleled flexibility and control in how you deploy, use, and pay for your solution offers a best-of-breed CRM solution without compromise.

Seller

Infor

Discussions

Infor Customer Relationship Management (CRM) Community

Languages Supported

German, English, French, Italian, Russian

Solution Type

All-in-One

Overview by

Aaron Stein (Demand Gen | Digital Marketing | Product Marketing)

Value at a Glance

Averages based on real user reviews.

Time to Implement

5 months

Return on Investment

25 months

View More Pricing Information

Top-Rated Alternatives

Salesforce Sales Cloud

View All Alternatives

User Insights

Average based on 82 real user reviews.

Implementation Time

5 months

Perceived Cost

$$$$$

G2 reviews are authentic and verified.

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Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

9/18/2015

"Basic CRM moving away from traditional customer base"

3/5

What do you like best about Infor Customer Relationship Management (CRM)?

Does basic CRM functions really well. SDATA API is easy to use to connect to external applications. Review collected by and hosted on G2.com.

What do you dislike about Infor Customer Relationship Management (CRM)?

Very hard to move customizations between versions. Review collected by and hosted on G2.com.

Recommendations to others considering Infor Customer Relationship Management (CRM):

Make sure that you are aware of the impact of upgrades on your customizations. Ask about the future direction. This product has changed hands twice in the last few years. Check Infor's commitment to this product. Review collected by and hosted on G2.com.

What problems is Infor Customer Relationship Management (CRM) solving and how is that benefiting you?

Give us a complete customer database for Marketing and tracks activity for Sales People Review collected by and hosted on G2.com.

Verified User in Transportation/Trucking/Railroad

Enterprise (> 1000 emp.)

1/26/2015

"Infor CRM has many mobile options"

3/5

What do you like best about Infor Customer Relationship Management (CRM)?

I like that you can use the mobile app through most smart phones and through your company's VPN. Its easy to navigate and find appropriate contacts. I also like the Outlook integration and how the program can hold e-mails, pdf's, and other attachments. Review collected by and hosted on G2.com.

What do you dislike about Infor Customer Relationship Management (CRM)?

I dislike the installation process. The program itself is hard to add users or change a username. The database on some laptops becomes corrupted when you simply change the name of your computer. This crashes the local CRM and cause major issues with the installation process even after you remove the application and re-install. Review collected by and hosted on G2.com.

Recommendations to others considering Infor Customer Relationship Management (CRM):

Its a great product but you will have to get IT involved. Its a tough experience working with the ADMIN tools and computer installations. Review collected by and hosted on G2.com.

What problems is Infor Customer Relationship Management (CRM) solving and how is that benefiting you?

We are able to get up to date contact info and use the program anywhere in the world. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

1/29/2015

Business partner of the seller or seller's competitor, not included in G2 scores.

"Infor Saleslogix CRM"

5/5

What do you like best about Infor Customer Relationship Management (CRM)?

Infor SalesLogix CRM is the easiest to use and most comprehensive integrated CRM in the market today. It includes Sales Automation, Marketing Automation, Customer Service and Support Automation. Infor SalesLogix comes standard with Infor Mobile CRM, Website Lead Capture, and 100/GB of Storage per 50 users. Infor SalesLogix is more comparable to Salesforce.com Enterprise at roughly 30% - 50% the cost. Review collected by and hosted on G2.com.

What do you dislike about Infor Customer Relationship Management (CRM)?

I would like to see basic e-mail Marketing integrated into the standard offering, upgrade dashboard visualization and more effort to build a Ecosystem of add-on product and industry products. Review collected by and hosted on G2.com.

Recommendations to others considering Infor Customer Relationship Management (CRM):

Make sure Infor SalesLogix is one of the top three (3) vendors you will evaluate during your selection process. Don't be taken in by brand name only. User Adoption is key to a successful implementation. Review collected by and hosted on G2.com.

What problems is Infor Customer Relationship Management (CRM) solving and how is that benefiting you?

Infor SalesLogix CRM helps me streamline my business by bringing all leads and customer data into one repository that I can share with my partners, staff, and clients. Infor Saleslogix Sales Process Automation on-boarding new marketing and sales much faster, thus reducing their time to bring value to my organization. Review collected by and hosted on G2.com.

Verified User in Financial Services

Small-Business (50 or fewer emp.)

3/19/2015

"Not for our industry"

0/5

What do you like best about Infor Customer Relationship Management (CRM)?

Not very much. Personally, I think SLX is a terrible system. They're trying to shove too much into it. Review collected by and hosted on G2.com.

What do you dislike about Infor Customer Relationship Management (CRM)?

Its very clunky, overloaded to bells and whistles that don't always work. Outlook integration is terrible at best! Review collected by and hosted on G2.com.

Recommendations to others considering Infor Customer Relationship Management (CRM):

Keep looking! Or, at least take a good and long test drive. It has been a nightmare for us, in time and money. Review collected by and hosted on G2.com.

What problems is Infor Customer Relationship Management (CRM) solving and how is that benefiting you?

None, it has created more problems than it has solved. Review collected by and hosted on G2.com.

Verified User in Computer Software

Small-Business (50 or fewer emp.)

2/25/2015

Business partner of the seller or seller's competitor, not included in G2 scores.

"Infor Turn SalesLogix to a competitive CRM again"

4/5

What do you like best about Infor Customer Relationship Management (CRM)?

Infor CRM has made one of the fastest turnarounds I have ever seen. They quickly rolled out a new look and feel which is clean and simple to use. Everything is one click making it the easiest product to use. Best features include: Xbar, the best Outlook integration I have ever seen, clean mobile client, timeline view -- if you are visual this gets you a quick summary of activity history and sales process tool which makes sales activity tracking very easy. Review collected by and hosted on G2.com.

What do you dislike about Infor Customer Relationship Management (CRM)?

Still needs work on workflow and ability to upgrade Review collected by and hosted on G2.com.

Recommendations to others considering Infor Customer Relationship Management (CRM):

Get a view of their roadmap. They have a lot planned for the next 12 months which makes it a significant player in the CRM space. Review collected by and hosted on G2.com.

What problems is Infor Customer Relationship Management (CRM) solving and how is that benefiting you?

Opportunity tracking, customer service, campaign management and lead tracking. Review collected by and hosted on G2.com.

Cheryl B.

Customer Care Manager

Chemicals

Small-Business (50 or fewer emp.)

3/20/2015

"Powerful CRM tool. Especially the mobile access and Microsoft Outlook add ons available."

4.5/5

What do you like best about Infor Customer Relationship Management (CRM)?

Easy look ups, sorting and filtering features, and ability to manage my Customer data. Review collected by and hosted on G2.com.

What do you dislike about Infor Customer Relationship Management (CRM)?

The only thing that I dislike is the small print of the database. Review collected by and hosted on G2.com.

Penny B.

Senior Account Manager

Commercial Real Estate

Enterprise (> 1000 emp.)

1/26/2015

"Moved from SalesForce to Saleslogix (now infor CRM)"

4/5

What do you like best about Infor Customer Relationship Management (CRM)?

This CRM is so easy to use and learn. The group reports are very easy to generate and the flow of information makes sense. Review collected by and hosted on G2.com.

What do you dislike about Infor Customer Relationship Management (CRM)?

Totally dislike the ability to modify page layouts without a business partner. Something as simple as adding a field or changing a layout is costly. Review collected by and hosted on G2.com.

Recommendations to others considering Infor Customer Relationship Management (CRM):

I would recommend Infor - but it would be great if you had an internal developer to help keep the costs down on page layouts. Review collected by and hosted on G2.com.

What problems is Infor Customer Relationship Management (CRM) solving and how is that benefiting you?

Keeping regions separated is much easier and figuring out where a new sales team can be utilized. Review collected by and hosted on G2.com.

Verified User in Pharmaceuticals

Small-Business (50 or fewer emp.)

1/26/2015

"Infor CRM has phenomenal customer service. "

2.5/5

What do you like best about Infor Customer Relationship Management (CRM)?

The best part of Infor CRM is their customer care team willingness to help and knowledge they share. Review collected by and hosted on G2.com.

What do you dislike about Infor Customer Relationship Management (CRM)?

The thing i dislike most is the ability to change settings in the program that make more sense for our company. Review collected by and hosted on G2.com.

Recommendations to others considering Infor Customer Relationship Management (CRM):

Make sure to keep up to date on training, there is always something to learn. Review collected by and hosted on G2.com.

What problems is Infor Customer Relationship Management (CRM) solving and how is that benefiting you?

Our business objective is to track our customers and manage our accounts more efficiently. We have realized we have a high penetration and continuously growing with our success. Review collected by and hosted on G2.com.