--- title: Infor Customer Relationship Management (CRM) Reviews meta_title: 'Infor Customer Relationship Management (CRM) Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 82 reviews by the users' company size, role or industry to find out how Infor Customer Relationship Management (CRM) works for a business like yours. aggregate_rating: rating_value: 3.3 review_count: 82 scale: '5' date_modified: '2026-08-07' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # Infor Customer Relationship Management (CRM) Reviews **Vendor:** Infor **Category:** [CRM Software](https://www.g2.com/categories/crm) **Average Rating:** 3.3/5.0 **Total Reviews:** 82 ## About Infor Customer Relationship Management (CRM) Your customer relationships are the driving force of your business. By offering a complete view of every customer touch point across your sales, marketing, customer service, and support teams, Infor CRM enables you to maximize the impact of every interaction—across the entire customer lifecycle—whether in the office or out in the field. The best part about Infor CRM is that it’s built for your business. Industry-specific capabilities, deep integration, and unparalleled flexibility and control in how you deploy, use, and pay for your solution offers a best-of-breed CRM solution without compromise. ## Infor Customer Relationship Management (CRM) Pros & Cons **What users like:** - Users value the **easy accessibility** of Infor CRM, ensuring customer satisfaction from anywhere. (1 reviews) - Users appreciate the **ease of scheduling** sales calls with the integrated calendar feature in Infor CRM. (1 reviews) - Users appreciate the **easy navigation** that allows seamless login and enhances customer satisfaction. (1 reviews) - Users value the **user-friendly login experience** of Infor CRM, enhancing customer satisfaction effortlessly. (1 reviews) **What users dislike:** - Users desire a **mobile app** for Infor CRM, highlighting the need for easier access while on the go. (1 reviews) - Users express frustration with the **slow loading times** , making navigation and tasks cumbersome due to excessive data. (1 reviews) ## Infor Customer Relationship Management (CRM) Discussions - [Do we have the ability to track and audit field entries?](https://www.g2.com/discussions/tracking-auditing) - 1 upvote - [Can we set user field/form level permission?](https://www.g2.com/discussions/user-permission) - 1 upvote - [What are our options for deploying Infor CRM?](https://www.g2.com/discussions/deployment-1d805847-d6eb-4bcf-84b7-66dadb66a121) - 1 upvote - [How Does Data Security Work?](https://www.g2.com/discussions/data-security-1033188e-d073-4f63-9f2e-bcb1a1456153) - 1 upvote - [How intuitive is the user interface?](https://www.g2.com/discussions/user-interface) - 1 upvote - [View Infor Customer Relationship Management (CRM) pricing details and edition comparison](https://www.g2.com/products/infor-customer-relationship-management-crm/reviews?page=8§ion=pricing&secure%5Bexpires_at%5D=2026-08-12+11%3A05%3A06+-0500&secure%5Bsession_id%5D=65bcb4ed-f172-4c43-a964-2abbb38a5df5&secure%5Btoken%5D=f246dd00bdc7a5f9511bd02e03a56859a0422c9e9323b226cf6dbb060e9cad84&format=llm_user) ## Infor Customer Relationship Management (CRM) Features **Sales Force Automation** - Contact & Account Management - Partner Relationship Mgmt. (PRM) - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management - Contract/License Management **Marketing Automation** - Email Marketing - Campaign Management - Lead Management - Marketing ROI Analytics - Email Management - File Management - Deal Management **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Call Center Features - Support Analytics - Workflow Management - Opportunity Management - Sales Pipeline Management - Reporting/Analytics - Calendar Management - Pipeline Management - Content Management - Communication Management - Visual Analytics - Template Management - Predictive Analytics - Document Management - Channel Management - Commission Management - Field Sales Management **Reporting & Analytics** - Reporting - Dashboards - Forecasting **Mobile & Social** - Social Collaboration Features - Social Network Integration - Mobile User Support - Third-Party Integrations - Social Media Integration - Customer Support - Multi-Channel Social Integration **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Document & Content Mgmt. - Performance and Reliability - Output Document Generation - Mobile Access - Lead Generation **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications - Third-Party Integration - Internal Chat Integration - Collaboration Tools - Prospecting Tools - Real-Time Data **Generative AI** - AI Text Generation - Generative AI - Proposal Generation **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Calendar/Reminder System **Additional Functionality** - Search/Filter - Alerts/Notifications - Data Import/Export - Lead Capture - Batch Processing - Email Tracking - Tagging - Pipeline Reports - Drag & Drop - Segmentation - Customizable Fields - Role-Based Permissions - Interaction Tracking - CRM - Document Storage - AI Copilot - Contact Database - Referral Tracking - Quotes/Estimates - Multi-Channel Communication - Lead Qualification - Marketing Automation - Email Templates - Sales Reports - Customer Journey Mapping - Reminders - Lead Scoring - Data Security - Customizable Reports - Calendar Sync - For Startups - Performance Metrics - Sales Trend Analysis - For iPad Devices - Customizable Templates - Activity Tracking - Reporting & Statistics - For Mac Devices - Landing Pages/Web Forms - Lead Nurturing - Gamification - Prioritization - Web-based Deployment - Softphone - Single Sign On - Customer Database - Event Triggered Actions - Mobile App - Email Sequences - Customer Segmentation - Lead Assignment - For Small Businesses - Live Chat - Business Card/Badge Scanning - Data Visualization - Customer Social Profiles - Social Promotion - Monitoring - Engagement Tracking - Social Media Monitoring - Customer Engagement - Sentiment Analysis - Brand Tracking - Audience Targeting - Workflow Automation ## Top Infor Customer Relationship Management (CRM) Alternatives - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - 4.4/5.0 (24,688 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - 4.4/5.0 (13,301 reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) - 4.1/5.0 (2,842 reviews)