A Stable product. Well Organised and easy to use Review collected by and hosted on G2.com.
Web base administration configuration is difficult Review collected by and hosted on G2.com.
Infor is a great product for holding information about companies, people, opportunities, support tickets, documents etc... For me as a marketeer it is quite easy to create groups and segment the data for marketing purposes and export this across to other Marketing software. The system is also beneficial for keeping track of opportunities and recent contact with companies. For marketing purposes you are also able to associate campaigns / lead sources to opportunities and track the overall amount of leads generated from a single campaign which is pretty handy. Review collected by and hosted on G2.com.
I find infor to be very clunky and slow most of the time, it is definitely not the most modern CRM system out there but it does do the job. It also crashes if my computer goes into 'sleep mode' and I need to relaunch it again. Not being able to have multiple windows/accounts open at once to switch back and forth from can is frustrating as I only have a 1 screen function when using infor. The system is quite dated in terms of reporting needs, we aren't able to get the reports and therefore have to manually use Excel. Review collected by and hosted on G2.com.
Reasonably straightforward to use CRM system. Does what is expected in terms of monitoring customer information, collating data, and managing contracts and sales opportunities. Managing groups is multi faceted and versatile. Review collected by and hosted on G2.com.
It is difficult to monitor opportunity close dates as the dates on the summary do not reflect the actual estimated close dates within each opportunity, which makes the monthly reviews a clunky process. Review collected by and hosted on G2.com.
I love the ability to customize, connect all aspects of the company and pull much more helpful reports than previously. Review collected by and hosted on G2.com.
It is sometimes difficult to get to where I need to go (too many tabs/pages) Review collected by and hosted on G2.com.
It’s a very simple design that works well between sales and purchasing platforms. I like how you are able to track shipments and see a time log of when orders where received and invoiced. Review collected by and hosted on G2.com.
We have multiple locations and when entering an order it auto defaults to the home location. I’m constantly forcing the correct warehouse when inputting an order Review collected by and hosted on G2.com.
The easy access to the développement environment and the ease to manage contacts. We use the on premise version and an online portal to merge properly the contacts. Review collected by and hosted on G2.com.
The bulky and combursome aspect of the on premise client. We have issues with the client loading itself. We use remote desktop to offer the client at a faster speed, but it can barely help. We also didn't have all the documentation of the customization and so we can't offer the web experience. Review collected by and hosted on G2.com.
I can see all points of contact on the same page right when I go to the account. I don't need to scroll down a bunch to search for them. Review collected by and hosted on G2.com.
There are too many ways to do the same thing. The interface is "crowded". It can be a little overwhelming and "clunky". Review collected by and hosted on G2.com.
I like the ease of connecting with my managers and seeing my schedule 24/7. Review collected by and hosted on G2.com.
I dislike the different format views depending on which link you use. Review collected by and hosted on G2.com.
It does contain customer information. Literally - that's the only plus for this solution. We get about 20% of what we paid for with this database. Review collected by and hosted on G2.com.
Most features don't work. After a few years of pain and suffering, they said the partner we hired deployed it incorrectly. Instead of making it right, we are left with a broken tool that we can finally afford to ditch. Building reports, changing format, manipulating data in any way is not working. We also can't clear duplicates. It's a mess. Review collected by and hosted on G2.com.
There are many different functions. You can see as little details as you want or as much as you need. Review collected by and hosted on G2.com.
It's not very intuitive - sometimes you just have to experiment with clicking different things to get the data you actually need. Review collected by and hosted on G2.com.
Averages based on real user reviews.
5 months
25 months
