--- title: Infor Customer Relationship Management (CRM) Reviews meta\_title: 'Infor Customer Relationship Management (CRM) Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 82 reviews by the users' company size, role or industry to find out how Infor Customer Relationship Management (CRM) works for a business like yours. aggregate\_rating: rating\_value: 3.3 review\_count: 82 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # Infor Customer Relationship Management (CRM) Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Infor Customer Relationship Management (CRM) but has limited features. Are you part of the Infor Customer Relationship Management (CRM) team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Your customer relationships are the driving force of your business. By offering a complete view of every customer touch point across your sales, marketing, customer service, and support teams, Infor CRM enables you to maximize the impact of every interaction—across the entire customer lifecycle—whether in the office or out in the field. The best part about Infor CRM is that it’s built for your business. Industry-specific capabilities, deep integration, and unparalleled flexibility and control in how you deploy, use, and pay for your solution offers a best-of-breed CRM solution without compromise. * * * Seller [Infor](https://www.g2.com/sellers/infor) Discussions [Infor Customer Relationship Management (CRM) Community](https://www.g2.com/products/infor-customer-relationship-management-crm/discuss) Languages Supported German, English, French, Italian, Russian Solution Type All-in-One Overview by Aaron Stein (Demand Gen | Digital Marketing | Product Marketing) Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 5 months ### Return on Investment 25 months [ View More Pricing Information ](https://www.g2.com/products/infor-customer-relationship-management-crm/pricing) ## Top-Rated Alternatives [ ![Agentforce Sales (formerly Salesforce Sales Cloud)](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Agentforce Sales (formerly Salesforce Sales Cloud)") Agentforce Sales (formerly Salesforce Sales Cloud) 4.4/5(25,873) ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) [ ![HubSpot Sales Hub](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "HubSpot Sales Hub") HubSpot Sales Hub 4.4/5(13,907) ](https://www.g2.com/products/hubspot-sales-hub/reviews) [ ![Zoho CRM](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zoho CRM") Zoho CRM 4.1/5(2,947) ](https://www.g2.com/products/zoho-crm/reviews) [ View All Alternatives ](https://www.g2.com/products/infor-customer-relationship-management-crm/competitors/alternatives) ## User Insights Average based on 82 real user reviews. Implementation Time 5 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Paul Robert L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Paul Robert L.") PL Paul Robert L. Software Developer / IT Technician Design Mid-Market (51-1000 emp.) 7/21/2016 "Great for the common user and advanced users" 4/5 What do you like best about Infor Customer Relationship Management (CRM)? Nice layout and design. Even as someone who has never seen an interface like this before it was very easy to navigate through it. Setting up accounts was easy and users were able to work on the same day of creating their accounts. Mail integration is also great and people would not need to have both their mail and CRM open. Review collected by and hosted on G2.com. What do you dislike about Infor Customer Relationship Management (CRM)? Updates come in slow and with the rapid speed that other companies are moving, I feel that they lag behind them and therefore we have to lag behind them too. Windows 10 is starting to roll out in Microsoft environments yet CRM does not work for Windows 10. It is inevitable that support will end for Windows 7 by Microsoft in the near future so if Infor does not make their software compatible with more recent operating systems, that may be their downfall. Review collected by and hosted on G2.com. Recommendations to others considering Infor Customer Relationship Management (CRM): Great for managing for sales-related companies but may look "old" compared to higher priced products. Review collected by and hosted on G2.com. What problems is Infor Customer Relationship Management (CRM) solving and how is that benefiting you? Managing and keeping track of sales and services. Before we would need to have a local database to control where things were being sold and Infor has made it easier. Another problem we faced was that when customers would email about our products, we would need to find our email archives to retrieve that information which would usually take minutes to find. But now everything is sorted to each customer and we can view their history in seconds. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Mid-Market (51-1000 emp.) 10/21/2016 "Mobile version" 3.5/5 What do you like best about Infor Customer Relationship Management (CRM)? This is a mobile version but not a native app. It has come in very handy when travelling to be able to look up client information and add notes on their record.. Review collected by and hosted on G2.com. What do you dislike about Infor Customer Relationship Management (CRM)? We aren't able to choose the Remember Me option and there are some important pieces of data missing that keep me from using this on a day to day basis when working with our clients. Review collected by and hosted on G2.com. What problems is Infor Customer Relationship Management (CRM) solving and how is that benefiting you? Being onsite with clients, this solution allows me to look up the clients information, see who has talked to them from different departments within our company and add Notes on their records on the fly so I don't have to wait until I get back to my hotel to log into our main system. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Juan Alberto G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Juan Alberto G.") JG Juan Alberto G. Applications Analyst Sr Enterprise (\> 1000 emp.) 5/17/2016 "Very good out of the box" 4.5/5 What do you like best about Infor Customer Relationship Management (CRM)? It is a very stable product, well organized and easy to use. Infor is providing great and really needed updates to the product making it even better and fixing issues that previous owners ignored. I am sure that the best of Infor CRM is yet to come. Review collected by and hosted on G2.com. What do you dislike about Infor Customer Relationship Management (CRM)? It is a software that unfortunately has been in many hands, so it has a lot of legacy code and is behind in some technologies. The mobile version is very limited and there is no easy way to transfer the tools created for the LAN client into the web version or to the mobile platform. Try configuring, and avoid customizations, if you add custom code it is going to be hard to apply updates. Review collected by and hosted on G2.com. Recommendations to others considering Infor Customer Relationship Management (CRM): Infor CRM is improving a lot since it was called SalesLogix, It is getting great new features and Infor will hear the requests for new features from their customers. It is a really easy to implement, one person can do an out of the box implementation within a week. It is a little hard to connect with legacy systems and with non Infor software but using tools like Scribe Insight or SQL Stored Procedures it can be easily connected. Review collected by and hosted on G2.com. What problems is Infor Customer Relationship Management (CRM) solving and how is that benefiting you? We are yet to use Infor CRM to its maximum potential as we are only using it as a tool for the Sales Team, managing Leads, Contacts, Accounts, and Sales History. It does a great job keeping normalized data and avoiding contacts duplication. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") UH Verified User in Hospital & Health Care Enterprise (\> 1000 emp.) 2/3/2017 "Infor CRM is a great tool to track those difficult pipeline leads" 4/5 What do you like best about Infor Customer Relationship Management (CRM)? The ability to access the data in the cloud, no matter where I am. We are a large organization and high data volumes aren't an issue with this product. Review collected by and hosted on G2.com. What do you dislike about Infor Customer Relationship Management (CRM)? The user interface could be improved to flow better and be a little more user friendly. Review collected by and hosted on G2.com. Recommendations to others considering Infor Customer Relationship Management (CRM): Try the demo before you make the decision. There are many products out there, but we found this one to be very stable and able to handle high volumes of data. The ability to customize reports is excellent. Review collected by and hosted on G2.com. What problems is Infor Customer Relationship Management (CRM) solving and how is that benefiting you? Tracking of our sales pipeline has been difficult before Info CRM Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") CC Verified User in Computer Software Small-Business (50 or fewer emp.) 3/8/2016 Business partner of the seller or seller's competitor, not included in G2 scores. "Developer Take on Customization Features" 3.5/5 What do you like best about Infor Customer Relationship Management (CRM)? As a developer I find the customization of the LAN client fairly straightforward. You can achieve basic modifications to the system relatively quickly and it is easy to track these modifications within the Architect client app using version numbering and project bundles. When needing to make more complex customizations, the standard controls are adequate for most scenarios with the ability to expand into .NET extension scripts in order to use custom controls and a variety of other window layouts that can't be achieved through VBScript. Review collected by and hosted on G2.com. What do you dislike about Infor Customer Relationship Management (CRM)? The customization process for the web client is very complicated and can often be quite unreliable. Transferring custom development from the LAN to Web clients can be a lengthy process. The Application Architect script editing tools are very minimal (though you can develop in Visual Studio before copying back in to your Web deployment). Review collected by and hosted on G2.com. Recommendations to others considering Infor Customer Relationship Management (CRM): There is plenty on offer in Infor CRM with the standard functionality, but the ability to customize the system to really fit your businesses processes and ways of working can turn it from "good product" to "can't operate without". Review collected by and hosted on G2.com. What problems is Infor Customer Relationship Management (CRM) solving and how is that benefiting you? The ease of LAN customization allows for the product to be expanded well beyond its standard functionality. This includes adding C# .NET extensions, which can be used to connect to varying web APIs in order to bring more value into the out of the box client functionality. Review collected by and hosted on G2.com. Show More 4/23/2016 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Small-Business (50 or fewer emp.) 5/18/2016 "Saleslogix or Infor - Pleasantly Surprised" 4/5 What do you like best about Infor Customer Relationship Management (CRM)? I do like the ticketing system and how we were able to set up teams or individuals on certain issues that were addressed in the ticket. There is a lot of configuration with this system as I would imagine with other CRMs as well. I know that if were to spend more time and resources into customizing this for our business that we would be able to work more efficiently. Review collected by and hosted on G2.com. What do you dislike about Infor Customer Relationship Management (CRM)? I would say that out of all the things that I would have on my 'wishlist' would be a better way to show a user is already working on the ticket. As it works right now is that the user has to 'punch-in' when they access the ticket and our staff is not very good about that. Review collected by and hosted on G2.com. Recommendations to others considering Infor Customer Relationship Management (CRM): I would definitely try it out and see if it works for you. Definitely take some time before you 'roll live' to set up and test with your users. Review collected by and hosted on G2.com. What problems is Infor Customer Relationship Management (CRM) solving and how is that benefiting you? We came off an older ticketing system and so being able to drill down on what issues are clients are experiencing is a nice bonus. We are working with clients on a regular basis that have issues/concerns with our current software. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Heena T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Heena T.") HT Heena T. Project Manager Information Technology and Services Mid-Market (51-1000 emp.) 8/2/2016 Business partner of the seller or seller's competitor, not included in G2 scores. "User friendly & configurable CRM software" 5/5 What do you like best about Infor Customer Relationship Management (CRM)? List views across the system, apply basic and advance filters on list view records and promote the group to create dashboards on the fly. Review collected by and hosted on G2.com. What do you dislike about Infor Customer Relationship Management (CRM)? Closed loop marketing features require third party integration Review collected by and hosted on G2.com. What problems is Infor Customer Relationship Management (CRM) solving and how is that benefiting you? Streamlining various offline sales and service processes in a single system. Ease in setting up of data sharing access through the default tran concept. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![David K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "David K.") DK David K. Software Engineer Mid-Market (51-1000 emp.) 5/17/2016 "Very customizable" 4/5 What do you like best about Infor Customer Relationship Management (CRM)? I am not a power-CRM user, but being a developer it is not very difficult to make customization to the SalesLogix/Infor-CRM product. The back-end DB schema is very easy to follow and can easily be queried from outside the application. Review collected by and hosted on G2.com. What do you dislike about Infor Customer Relationship Management (CRM)? Can be difficult to push out new SQL views to remote users. Review collected by and hosted on G2.com. Recommendations to others considering Infor Customer Relationship Management (CRM): Great if you are looking for a CRM solution running as a native application. Review collected by and hosted on G2.com. What problems is Infor Customer Relationship Management (CRM) solving and how is that benefiting you? Asset tracking, service tickets, & Opportunities. The benefits are centralized place where all customer-related information can be housed. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") UM Verified User in Marketing and Advertising Small-Business (50 or fewer emp.) 10/24/2016 "In my humble opinion" 2.5/5 What do you like best about Infor Customer Relationship Management (CRM)? Right click capabilities. Disconnected access, can work without internet. Review collected by and hosted on G2.com. What do you dislike about Infor Customer Relationship Management (CRM)? Difficult & costly upgrades. If on client server version it's more involved to implement and or upgrade. Review collected by and hosted on G2.com. Recommendations to others considering Infor Customer Relationship Management (CRM): Want disconnected access? Use Infor CRM. Review collected by and hosted on G2.com. What problems is Infor Customer Relationship Management (CRM) solving and how is that benefiting you? Basic CRM Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Education Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Education Management") AE Verified User in Education Management Mid-Market (51-1000 emp.) 5/17/2016 "Infor CRM: Up and Coming Slowly but surely" 1.5/5 What do you like best about Infor Customer Relationship Management (CRM)? Infor CRM is very versatile, when it is set up correctly. It has many options to choose from and a lot of information to work with. Review collected by and hosted on G2.com. What do you dislike about Infor Customer Relationship Management (CRM)? Slow, bulky page loads. The web version is quite obviously just a skin on the old LAN client interface. While it is on the web, navigation is the same as the web client. The skin is also not the prettiest design, which does count for alot when you are competing with the shiny slick feel of other CRMs like salesforce. Review collected by and hosted on G2.com. What problems is Infor Customer Relationship Management (CRM) solving and how is that benefiting you? We use Infor CRM to house customer data and aggregate dashboard information. Infor CRM is versatile, if a bit outdated. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Pricing Insights Averages based on real user reviews. ### Time to Implement 5 months ### Return on Investment 25 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/infor-customer-relationship-management-crm/pricing) Infor Customer Relationship Management (CRM) Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_c7667c650c352acba4bfca38ee89457b/agentforce-sales-formerly-salesforce-sales-cloud.png "Product Avatar Image") Agentforce Sales 4.4/5(25,873) [ Compare Now ](https://www.g2.com/compare/agentforce-sales-formerly-salesforce-sales-cloud-vs-infor-customer-relationship-management-crm) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_9a4b1c59a10899f84ef2b2071e2037ce/dynamics-365-sales.png "Product Avatar Image") Microsoft Dynamics 365 Sales 3.8/5(1,623) [ Compare Now ](https://www.g2.com/compare/dynamics-365-sales-vs-infor-customer-relationship-management-crm) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_7ced6db8cc2b61a5caf71a02a69ee333/sugar-sell.png "Product Avatar Image") Sugar Sell 3.8/5(776) [ Compare Now ](https://www.g2.com/compare/infor-customer-relationship-management-crm-vs-sugar-sell) ##### ##### Infor Customer Relationship Management (CRM) Features Sales Force Automation Contact & Account Management Opportunity & Pipeline Mgmt. Task / Activity Management Marketing Automation Email Marketing Campaign Management Lead Management Mobile & Social Mobile User Support Reporting & Analytics Reporting Dashboards Forecasting [ View More Features ](https://www.g2.com/products/infor-customer-relationship-management-crm/features) ## Consulting Services for Infor Customer Relationship Management (CRM) [ ![Emtec Implementation Services](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Emtec Implementation Services") Emtec Implementation Services ](https://www.g2.com/products/emtec-implementation-services/reviews) [ ![InSales CRM Solutions](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "InSales CRM Solutions") InSales CRM Solutions 5/5(1) ](https://www.g2.com/products/insales-crm-solutions/reviews) [ ![Providian Global Solutions](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Providian Global Solutions") Providian Global Solutions ](https://www.g2.com/products/providian-global-solutions/reviews) [See all Infor Customer Relationship Management (CRM) Providers](https://www.g2.com/products/infor-customer-relationship-management-crm/implementation) ##### Categories on G2 [CRM](https://www.g2.com/categories/crm) ##### Explore More [Top-rated big data integration solutions for cloud migration](https://www.g2.com/discussions/what-are-the-top-rated-big-data-integration-solutions-for-cloud-migration)[Which BIM objects platforms let a manufacturer publish and maintain their own product library so specifiers are always accessing current geometry and data?](https://www.g2.com/discussions/which-bim-objects-platforms-let-a-manufacturer-publish-and-maintain-their-own-product-library-so-specifiers-are-always-accessing-current-geometry-and-data)[Is ConexED worth it for academic scheduling?](https://www.g2.com/discussions/is-conexed-worth-it-for-academic-scheduling) [Which digital mortgage closing platforms deliver a consistent closing experience across loan officers and branches?](https://www.g2.com/discussions/which-digital-mortgage-closing-platforms-deliver-a-consistent-closing-experience-across-loan-officers-and-branches)[Snowflake vs ClickHouse for an analytics team: which is worth the setup cost when query volume is high?](https://www.g2.com/discussions/snowflake-vs-clickhouse-for-an-analytics-team-which-is-worth-the-setup-cost-when-query-volume-is-high)[Pros and Cons Details](https://www.g2.com/products/infor-customer-relationship-management-crm/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)