Link copied to clipboard # Dynamics 365 Sales vs Infor Customer Relationship Management (CRM) Comparison - What are their main differences? Share [ Export ](/compare/dynamics-365-sales/infor-customer-relationship-management-crm/export.csv) Microsoft Dynamics 365 SalesInfor Customer Relationship...[+ Add Product](#) Pricing **Dynamics 365 Sales** **$210** /month per user ยท Dynamics 365 Plan **Infor Customer Relationship Management (CRM)** No pricing available **Pricing Insights** from reviews Time to Implement **Dynamics 365 Sales** 4 monthsFaster Based on 96 responses **Infor Customer Relationship Management (CRM)** 5 months Based on 6 responses Return on Investment **Dynamics 365 Sales** 18 months7 months sooner Based on 72 responses **Infor Customer Relationship Management (CRM)** 25 months Based on 7 responses Perceived Cost **Dynamics 365 Sales** $$$$$ **Infor Customer Relationship Management (CRM)** $$$$$ Average Discount **Dynamics 365 Sales** 16% **Infor Customer Relationship Management (CRM)** Not enough reviews yet ![Dynamics 365 Sales](https://images.g2crowd.com/uploads/product/hd_favicon/4f78b7a6cf55be3072d0203c78e0e657/dynamics-365-sales.png "Dynamics 365 Sales") ![Infor Customer Relationship Management (CRM)](https://images.g2crowd.com/uploads/product/hd_favicon/e9c8888d6d16d0e8ecaf55502e811ec1/infor-customer-relationship-management-crm.svg "Infor Customer Relationship Management (CRM)") G2 offers free advice on this comparison. Chat with an expert How would you like to receive Software Advice? ![](/assets/advisor_router/laptop_form-f1a7012279826105416befde8d882ffc7589b1f9db09c93a1379d601cafe8e0d.svg) FormAnswer questions at your own pace, no call required. ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg) AI AgentChat live and get a recommendation in minutes. ![](/assets/advisor_router/phone_call_picker-c48821ec36f4182d8ee3e54cfbd3937500eec54d7b7e0cfb80dc80a8a733842f.svg) Phone CallTalk it through live with a software advisor. **Pros & Cons** from reviews **Dynamics 365 Sales** [ Ease of Use (21) ](https://www.g2.com/products/dynamics-365-sales/reviews?filters%5Bsentiment_snippet%5D=1519878&qs=pros-and-cons#reviews)[ Integrations (11) ](https://www.g2.com/products/dynamics-365-sales/reviews?filters%5Bsentiment_snippet%5D=1519800&qs=pros-and-cons#reviews)[ Learning Curve (13) ](https://www.g2.com/products/dynamics-365-sales/reviews?filters%5Bsentiment_snippet%5D=1520507&qs=pros-and-cons#reviews)[ Complexity (8) ](https://www.g2.com/products/dynamics-365-sales/reviews?filters%5Bsentiment_snippet%5D=1520463&qs=pros-and-cons#reviews) **Infor Customer Relationship Management (CRM)** [ Customer Management (1) ](https://www.g2.com/products/infor-customer-relationship-management-crm/reviews?filters%5Bsentiment_snippet%5D=2051726&qs=pros-and-cons#reviews)[ Ease of Use (1) ](https://www.g2.com/products/infor-customer-relationship-management-crm/reviews?filters%5Bsentiment_snippet%5D=2453071&qs=pros-and-cons#reviews)[ Missing Features (1) ](https://www.g2.com/products/infor-customer-relationship-management-crm/reviews?filters%5Bsentiment_snippet%5D=2453060&qs=pros-and-cons#reviews)[ Slow Loading (1) ](https://www.g2.com/products/infor-customer-relationship-management-crm/reviews?filters%5Bsentiment_snippet%5D=1661063&qs=pros-and-cons#reviews) Integrations **Dynamics 365 Sales** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_92f791c125019514c13f2138425a640b/hubspot-sales-hub.png "Product Avatar Image") HubSpot Sales Hub ](https://www.g2.com/products/hubspot-sales-hub/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_0e8863a7d0763a54bbe9b93cb7529d6a/microsoft-microsoft-dynamics-365-business-central.jpg "Product Avatar Image") Microsoft Dynamics 365... ](https://www.g2.com/products/microsoft-microsoft-dynamics-365-business-central/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_033aa224b72b00b72e8860e4e6401efc/microsoft-excel.png "Product Avatar Image") Microsoft Excel ](https://www.g2.com/products/microsoft-excel/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_69054bc7d40597b06fc3905720ccc914/microsoft-outlook.png "Product Avatar Image") Outlook ](https://www.g2.com/products/microsoft-outlook/reviews)[ View all ](https://www.g2.com/products/dynamics-365-sales/integrations) **Infor Customer Relationship Management (CRM)** Not enough data Screenshots **Dynamics 365 Sales** ![Dynamics 365 Sales screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/8113/New_Opportunity_form_wPresence.png) **Infor Customer Relationship Management (CRM)** ![Infor Customer Relationship Management (CRM) screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/10626/infor-crm-account-timeline.png) **Ratings** from reviews Meets Requirements **Dynamics 365 Sales** 8.1 8.11,294 **Infor Customer Relationship Management (CRM)** 6.7 6.767 Ease of Use **Dynamics 365 Sales** 7.4 7.41,300 **Infor Customer Relationship Management (CRM)** 6.6 6.668 Ease of Setup **Dynamics 365 Sales** 7.2 7.2421 **Infor Customer Relationship Management (CRM)** 5.6 5.633 Ease of Admin **Dynamics 365 Sales** 7.6 7.6386 **Infor Customer Relationship Management (CRM)** 5.5 5.532 Quality of Support **Dynamics 365 Sales** 7.5 7.51,135 **Infor Customer Relationship Management (CRM)** 6.3 6.355 Has the product been a good partner in doing business? **Dynamics 365 Sales** 7.8 7.8381 **Infor Customer Relationship Management (CRM)** 6.9 6.926 Product Direction (% positive) **Dynamics 365 Sales** 6.3 6.31,268 **Infor Customer Relationship Management (CRM)** 4.1 4.167 **Features** ratings from reviews CRM[Hide 141 FeaturesShow 141 Features](javascript:void(0);) 7.9 1,205 6.3 67 Sales Force Automation Contact & Account Management 8.1(won by 0.7) 966 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 7.4 54 | Verified Partner Relationship Mgmt. (PRM) 7.9(won by 1.0) 678 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 6.9 28 Opportunity & Pipeline Mgmt. 7.9(won by 1.3) 908 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 6.6 51 | Verified Task / Activity Management 7.8(won by 1.4) 972 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 6.4 53 | Verified Territory & Quota Management 7.6(won by 1.7) 735 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 5.9 38 | Verified Desktop Integration 7.9(won by 1.6) 870 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 6.3 52 | Verified Product & Price List Management 7.6(won by 1.2) 729 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 6.4 42 | Verified Quote & Order Management 7.8(won by 1.6) 722 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 6.2 36 | Verified Customer Contract Management 8.0(won by 1.7) 767 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 6.3 36 | Verified Contract/License Management Not enough data Not enough data Marketing Automation Email Marketing 7.6(won by 1.5) 753 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 6.1 34 Campaign Management 7.5(won by 1.1) 731 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 6.4 35 Lead Management 7.9(won by 1.1) 823 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 6.8 38 | Verified Marketing ROI Analytics 7.6(won by 1.1) 641 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 6.5 25 | Verified Email Management Not enough data Not enough data File Management Not enough data Not enough data Deal Management Not enough data Not enough data Customer Support Case Management 8.0(won by 0.8) 707 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 7.2 29 | Verified Customer Support Portal 7.8(won by 1.1) 671 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 6.7 24 | Verified Knowledge Base 7.9(won by 1.5) 693 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 6.4 26 | Verified Call Center Features 7.7(won by 1.3) 602 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 6.4 22 | Verified Support Analytics 7.9(won by 1.2) 629 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 6.7 26 | Verified Workflow Management Not enough data Not enough data Opportunity Management Not enough data Not enough data Sales Pipeline Management Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Calendar Management Not enough data Not enough data Pipeline Management Not enough data Not enough data Content Management Not enough data Not enough data Communication Management Not enough data Not enough data Visual Analytics Not enough data Not enough data Template Management Not enough data Not enough data Predictive Analytics Not enough data Not enough data Document Management Not enough data Not enough data Channel Management Not enough data Not enough data Commission Management Not enough data Not enough data Field Sales Management Not enough data Not enough data Reporting & Analytics Reporting 7.9(won by 1.8) 896 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 6.1 46 | Verified Dashboards 7.9(won by 1.3) 945 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 6.6 43 | Verified Forecasting 7.7(won by 2.5) 783 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 5.2 38 | Verified Mobile & Social Mobile User Support 7.4(won by 1.4) 620 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 6.0 34 | Verified Social Collaboration Features 7.5(won by 2.1) 555 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 5.4 23 | Verified Social Network Integration 7.6(won by 1.8) 549 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 5.8 24 | Verified Third-Party Integrations Not enough data Not enough data Social Media Integration Not enough data Not enough data Customer Support Not enough data Not enough data Multi-Channel Social Integration Not enough data Not enough data Platform Customization 8.1(won by 0.9) 294 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 7.2 24 | Verified Workflow Capability 8.1(won by 2.3) 310 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 5.8 24 | Verified User, Role, and Access Management 8.2(won by 0.7) 303 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 7.5 23 | Verified Internationalization 7.9(won by 1.3) 228 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 6.6 15 | Verified Sandbox / Test Environments 7.9(won by 0.7) 250 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 7.2 20 | Verified Document & Content Mgmt. 7.9(won by 3.1) 278 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 4.8 22 Performance and Reliability 7.7(won by 1.6) 293 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 6.1 23 | Verified Output Document Generation 7.8(won by 2.1) 255 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 5.7 20 | Verified Mobile Access Not enough data Not enough data Lead Generation Not enough data Not enough data Integration Data Import & Export Tools 7.9(won by 2.5) 298 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 5.4 30 | Verified Integration APIs 7.8(won by 2.3) 235 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 5.5 17 | Verified Breadth of Partner Applications 7.6(won by 3.2) 240 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 4.4 20 Third-Party Integration Not enough data Not enough data Internal Chat Integration Not enough data Not enough data Collaboration Tools Not enough data Not enough data Prospecting Tools Not enough data Not enough data Real-Time Data Not enough data Not enough data Generative AI AI Text Generation 7.9(won by default) 18 Not enough data Generative AI Not enough data Not enough data Proposal Generation Not enough data Not enough data Agentic AI - CRM Autonomous Task Execution 8.3(won by default) 5 Not enough data Multi-step Planning 7.7(won by default) 5 Not enough data Cross-system Integration 8.3(won by default) 9 Not enough data Adaptive Learning 9.0(won by default) 5 Not enough data Natural Language Interaction 8.3(won by default) 5 Not enough data Proactive Assistance 9.0(won by default) 5 Not enough data Decision Making 9.0(won by default) 5 Not enough data Calendar/Reminder System Not enough data Not enough data Additional Functionality Search/Filter Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Data Import/Export Not enough data Not enough data Lead Capture Not enough data Not enough data Batch Processing Not enough data Not enough data Email Tracking Not enough data Not enough data Tagging Not enough data Not enough data Pipeline Reports Not enough data Not enough data Drag & Drop Not enough data Not enough data Segmentation Not enough data Not enough data Customizable Fields Not enough data Not enough data Role-Based Permissions Not enough data Not enough data Interaction Tracking Not enough data Not enough data CRM Not enough data Not enough data Document Storage Not enough data Not enough data AI Copilot Not enough data Not enough data Contact Database Not enough data Not enough data Referral Tracking Not enough data Not enough data Quotes/Estimates Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Lead Qualification Not enough data Not enough data Marketing Automation Not enough data Not enough data Email Templates Not enough data Not enough data Sales Reports Not enough data Not enough data Customer Journey Mapping Not enough data Not enough data Reminders Not enough data Not enough data Lead Scoring Not enough data Not enough data Data Security Not enough data Not enough data Customizable Reports Not enough data Not enough data Calendar Sync Not enough data Not enough data For Startups Not enough data Not enough data Performance Metrics Not enough data Not enough data Sales Trend Analysis Not enough data Not enough data For iPad Devices Not enough data Not enough data Customizable Templates Not enough data Not enough data Activity Tracking Not enough data Not enough data Reporting & Statistics Not enough data Not enough data For Mac Devices Not enough data Not enough data Landing Pages/Web Forms Not enough data Not enough data Lead Nurturing Not enough data Not enough data Gamification Not enough data Not enough data Prioritization Not enough data Not enough data Web-based Deployment Not enough data Not enough data Softphone Not enough data Not enough data Single Sign On Not enough data Not enough data Customer Database Not enough data Not enough data Event Triggered Actions Not enough data Not enough data Mobile App Not enough data Not enough data Email Sequences Not enough data Not enough data Customer Segmentation Not enough data Not enough data Lead Assignment Not enough data Not enough data For Small Businesses Not enough data Not enough data Live Chat Not enough data Not enough data Business Card/Badge Scanning Not enough data Not enough data Data Visualization Not enough data Not enough data Customer Social Profiles Not enough data Not enough data Social Promotion Not enough data Not enough data Monitoring Not enough data Not enough data Engagement Tracking Not enough data Not enough data Social Media Monitoring Not enough data Not enough data Customer Engagement Not enough data Not enough data Sentiment Analysis Not enough data Not enough data Brand Tracking Not enough data Not enough data Audience Targeting Not enough data Not enough data Workflow Automation Not enough data Not enough data Sales Analytics[Hide 58 FeaturesShow 58 Features](javascript:void(0);) 8.6 23 Not enough data Agentic AI - Sales Analytics Autonomous Task Execution Not enough data Not enough data Cross-system Integration Not enough data Not enough data Adaptive Learning Not enough data Not enough data Natural Language Interaction Not enough data Not enough data Proactive Assistance Not enough data Not enough data Third-Party Integrations Not enough data Not enough data CRM Integration Not enough data Not enough data Data Sourcing Data Sourcing 8.7(won by default) 22 Not enough data Exporting & Sharing Data 8.4(won by default) 22 Not enough data Multi-Device Data Visualization 8.3(won by default) 21 Not enough data Interactive Dashboards 8.2(won by default) 22 Not enough data Data Segmentation 8.7(won by default) 21 Not enough data Predictive Analytics Lead Scoring 8.7(won by default) 21 Not enough data Opportunity Scoring 8.7(won by default) 20 Not enough data Risk Analysis 8.4(won by default) 20 Not enough data Live Forecasting 8.4(won by default) 20 Not enough data Budgeting/Forecasting Not enough data Not enough data Correlation Analysis Not enough data Not enough data Competitive Analysis Not enough data Not enough data Sales Trend Analysis Not enough data Not enough data Statistical Analysis Not enough data Not enough data Sales Management Live Pipeline Management 8.8(won by default) 21 Not enough data Sales Gamification 8.8(won by default) 20 Not enough data Account-Based Analytics 8.4(won by default) 21 Not enough data Activity Tracking 8.7(won by default) 21 Not enough data Predictive Analytics Not enough data Not enough data Visual Analytics Not enough data Not enough data Task Management Not enough data Not enough data Contact Management Not enough data Not enough data Lead Management Not enough data Not enough data Opportunity Management Not enough data Not enough data Workflow Management Not enough data Not enough data Additional Functionality Dynamic Modeling Not enough data Not enough data Lead Qualification Not enough data Not enough data Lead Capture Not enough data Not enough data Real-Time Reporting Not enough data Not enough data Contact Database Not enough data Not enough data API Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Role-Based Permissions Not enough data Not enough data Collaboration Tools Not enough data Not enough data Dashboard Creation Not enough data Not enough data Modeling & Simulation Not enough data Not enough data Exception Reporting Not enough data Not enough data Generative AI Not enough data Not enough data Sales Reports Not enough data Not enough data Performance Metrics Not enough data Not enough data "What If" Scenarios Not enough data Not enough data Customizable Reports Not enough data Not enough data Data Import/Export Not enough data Not enough data AI Copilot Not enough data Not enough data Graphical Data Presentation Not enough data Not enough data Drag & Drop Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Business Process Control Not enough data Not enough data Multi-Currency Not enough data Not enough data Pipeline Reports Not enough data Not enough data Sales Coaching[Hide 50 FeaturesShow 50 Features](javascript:void(0);) 8.6 6 Not enough data Agentic AI - Sales Coaching Multi-step Planning Not enough data Not enough data Cross-system Integration Not enough data Not enough data Adaptive Learning Not enough data Not enough data Decision Making Not enough data Not enough data AI/Machine Learning Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Training Knowledge Base 8.9(won by default) 6 Not enough data Coaching Materials 8.6(won by default) 6 Not enough data Playbook Creation 7.5(won by default) 6 Not enough data Video Record 8.6(won by default) 6 Not enough data Feedback Review 8.9(won by default) 6 Not enough data Scorecard 8.9(won by default) 6 Not enough data Coaching Card 8.6(won by default) 6 Not enough data Leaderboard 9.2(won by default) 6 Not enough data Real-Time Updates 8.6(won by default) 6 Not enough data Competition 8.6(won by default) 6 Not enough data Notifications 8.6(won by default) 6 Not enough data Generative AI AI Text Summarization Not enough data Not enough data Generative AI Not enough data Not enough data Additional Functionality Performance Metrics Not enough data Not enough data Feedback Management Not enough data Not enough data AI Copilot Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Mobile Access Not enough data Not enough data Collaboration Tools Not enough data Not enough data Gamification Not enough data Not enough data Automatic Transcription Not enough data Not enough data Call Recording Not enough data Not enough data Sales Reports Not enough data Not enough data Real-Time Analytics Not enough data Not enough data Commenting/Notes Not enough data Not enough data Built-in Course Authoring Not enough data Not enough data Learning Paths/Tracks Not enough data Not enough data Assessment Management Not enough data Not enough data Video Conferencing Not enough data Not enough data Conversation Intelligence Not enough data Not enough data Call Monitoring Not enough data Not enough data Goal Setting/Tracking Not enough data Not enough data Workflow Management Not enough data Not enough data Learning Management Not enough data Not enough data Content Management Not enough data Not enough data Training Management Not enough data Not enough data Document Management Not enough data Not enough data Content Library Not enough data Not enough data Recommendations Not enough data Not enough data Activity Dashboard Not enough data Not enough data Call Tracking Not enough data Not enough data Performance Management Not enough data Not enough data Onboarding Not enough data Not enough data Search/Filter Not enough data Not enough data User Insights Reviewers' Company Size [![Dynamics 365 Sales](https://images.g2crowd.com/uploads/product/hd_favicon/4f78b7a6cf55be3072d0203c78e0e657/dynamics-365-sales.png "Dynamics 365 Sales")](https://www.g2.com/products/dynamics-365-sales/reviews) Dynamics 365 Sales Small-Business(50 or fewer emp.) 31.1% Mid-Market(51-1000 emp.) 39.5% Enterprise(\> 1000 emp.) 29.5% [![Infor Customer Relationship Management (CRM)](https://images.g2crowd.com/uploads/product/hd_favicon/e9c8888d6d16d0e8ecaf55502e811ec1/infor-customer-relationship-management-crm.svg "Infor Customer Relationship Management (CRM)")](https://www.g2.com/products/infor-customer-relationship-management-crm/reviews) Infor Customer Relationship Management (CRM) Small-Business(50 or fewer emp.) 27.0% Mid-Market(51-1000 emp.) 55.4% Enterprise(\> 1000 emp.) 17.6% Small-Business (50 or fewer emp.) 31.1% 27.0% Mid-Market (51-1000 emp.) 39.5% 55.4% Enterprise (\> 1000 emp.) 29.5% 17.6% Reviewers' Industry [![Dynamics 365 Sales](https://images.g2crowd.com/uploads/product/hd_favicon/4f78b7a6cf55be3072d0203c78e0e657/dynamics-365-sales.png "Dynamics 365 Sales")](https://www.g2.com/products/dynamics-365-sales/reviews) Dynamics 365 Sales Information Technology and Services 12.7% Computer Software 8.3% Marketing and Advertising 3.9% Retail 3.9% Financial Services 3.9% Other 67.3% [![Infor Customer Relationship Management (CRM)](https://images.g2crowd.com/uploads/product/hd_favicon/e9c8888d6d16d0e8ecaf55502e811ec1/infor-customer-relationship-management-crm.svg "Infor Customer Relationship Management (CRM)")](https://www.g2.com/products/infor-customer-relationship-management-crm/reviews) Infor Customer Relationship Management (CRM) Computer Software 16.2% Information Technology and Services 10.8% Marketing and Advertising 5.4% Telecommunications 4.1% Financial Services 4.1% Other 59.5% FAQs ## Microsoft Dynamics 365 Sales vs Infor Customer Relationship... FAQs Generated using AI Last updated: August 14, 2026 ### What is the difference between Microsoft Dynamics 365 Sales vs Infor Customer Relationship...? Microsoft Dynamics 365 Sales stands out for its higher reviewer satisfaction, broader feature set, and deeper Microsoft ecosystem integration compared to Infor Customer Relationship Management. | [Microsoft Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) | [Infor Customer Relationship...](https://www.g2.com/products/infor-customer-relationship-management-crm/reviews) | | --- | --- | | 3.8/5 (1623 reviews) | 3.3/5 (82 reviews) | | Mid-Market | Mid-Market | | 7.2 | 5.6 | | 7.5 | 6.3 | | Integration with Microsoft 365 and automation | Centralized customer management | ### How do the pricing models of Microsoft Dynamics 365 Sales and Infor Customer Relationship... compare? Microsoft Dynamics 365 Sales is rated higher for value, with reviewers expressing greater satisfaction with its pricing compared to Infor Customer Relationship Management. - **Microsoft Dynamics 365 Sales:** Reviewers note that while the platform can be expensive, its integration with Microsoft 365 and automation features justify the investment for many organizations. - **Infor Customer Relationship Management:** Recent reviews highlight its flexible licensing and lower total cost of ownership, but also mention concerns about complexity and additional costs for customizations and support. ### What are the best alternatives to Microsoft Dynamics 365 Sales and Infor Customer Relationship...? The best alternatives to Microsoft Dynamics 365 Sales and Infor Customer Relationship Management are Agentforce Sales, ActiveCampaign, and HubSpot Sales Hub. | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [Microsoft Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) | 3.8/5 (1623 reviews) | Mid-Market | Reviewers note value in Microsoft ecosystem integration | Integration with Microsoft 365 and automation | | [Infor Customer Relationship...](https://www.g2.com/products/infor-customer-relationship-management-crm/reviews) | 3.3/5 (82 reviews) | Mid-Market | Flexible licensing, but complexity and extra costs noted | Centralized customer management | | [Agentforce Sales](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) | 4.4/5 (25876 reviews) | Mid-Market | โ€” | Comprehensive CRM capabilities | | [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) | 4.4/5 (14780 reviews) | Small-Business | โ€” | Marketing automation and ease of use | | [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) | 4.4/5 (13909 reviews) | Small-Business | โ€” | User-friendly interface and robust integrations | ### Which CRM features should I prioritize when comparing Microsoft Dynamics 365 Sales and Infor Customer Relationship...? Buyers should prioritize integration capabilities, automation, ease of use, reporting, and customization when comparing Microsoft Dynamics 365 Sales and Infor Customer Relationship Management. - **Integration:** Microsoft Dynamics 365 Sales has 11 all-time mentions for integrations, with specific praise for Microsoft Teams and Power BI integration; Infor Customer Relationship Management is noted for integration with ERP and Outlook, but with fewer mentions. - **Automation:** Microsoft Dynamics 365 Sales has 8 all-time mentions for automation features, while Infor Customer Relationship Management is cited for automating routine tasks in recent reviews. - **Ease of Use:** Microsoft Dynamics 365 Sales scores 7.5, with 21 all-time mentions for ease of use; Infor Customer Relationship Management scores 6.6, with fewer mentions. - **Reporting:** Reporting is a frequently discussed feature for both products, with reviewers noting robust analytics in Microsoft Dynamics 365 Sales and slower, less modern reporting in Infor Customer Relationship Management. - **Customization:** Microsoft Dynamics 365 Sales has 9 all-time mentions for customization, while Infor Customer Relationship Management is described as customizable but sometimes complex. ### What are the pros and cons of Microsoft Dynamics 365 Sales vs Infor Customer Relationship...? Microsoft Dynamics 365 Sales is strongest in integration and automation, while Infor Customer Relationship Management is noted for centralized customer management. - **Microsoft Dynamics 365 Sales strengths:** Integration with Microsoft 365 (11 all-time mentions), automation (8 mentions), ease of use (21 mentions), lead management (11 mentions), and customizable dashboards (9 mentions). - **Microsoft Dynamics 365 Sales trade-offs:** Learning curve (13 mentions), complexity (8 mentions), not intuitive (7 mentions), and higher cost (6 mentions). - **Infor Customer Relationship Management strengths:** Centralized customer management, easy navigation, and user-friendly interface (each with recent reviewer support). - **Infor Customer Relationship Management trade-offs:** Missing features, slow loading, and dated interface (each with recent reviewer support). ### Is Microsoft Dynamics 365 Sales or Infor Customer Relationship... better for small businesses? Microsoft Dynamics 365 Sales is a better fit for small businesses, supported by higher ease-of-use and setup scores and more positive small-business sentiment. - **Microsoft Dynamics 365 Sales:** Mid-Market is the largest segment, but recent reviews highlight ease of use, intuitive setup, and strong support for small-business workflows. - **Infor Customer Relationship Management:** Also Mid-Market, but reviewers note complexity, slower performance, and higher cost as challenges for small businesses. ### Which CRM platform has better integrations? Microsoft Dynamics 365 Sales is favored for integrations, with more reviewer-cited integrations and higher mention counts. - **Microsoft Dynamics 365 Sales:** Integrations with Microsoft Teams (3 all-time mentions) and Microsoft Power BI (1 all-time mention) are highlighted, with 11 all-time mentions for integrations overall. - **Infor Customer Relationship Management:** Reviewers mention integration with ERP and Outlook, but with fewer recent mentions and no all-time counts above the publish floor. ### How do Microsoft Dynamics 365 Sales and Infor Customer Relationship... compare on customer support? Microsoft Dynamics 365 Sales scores materially higher on Quality of Support, with a 7.5 versus 6.3 for Infor Customer Relationship Management. - **Microsoft Dynamics 365 Sales:** Reviewers frequently cite responsive customer service, helpful demos, and strong support experiences. - **Infor Customer Relationship Management:** Support is described as generally reliable, but reviewers note slower response times and occasional challenges with complex issues. ### Which is easier to implement, Microsoft Dynamics 365 Sales or Infor Customer Relationship...? Microsoft Dynamics 365 Sales is easier to implement, with a 7.2 Ease of Setup score compared to 5.6 for Infor Customer Relationship Management. - **Microsoft Dynamics 365 Sales:** Reviewers highlight intuitive setup, guided onboarding, and straightforward migration from other tools. - **Infor Customer Relationship Management:** Reviewers mention higher complexity, more steps required for setup, and challenges with customizations and integrations. ### Which product has better Reporting? Microsoft Dynamics 365 Sales is stronger on Reporting, with more frequent reviewer mentions and higher satisfaction scores. - **Microsoft Dynamics 365 Sales:** Reporting is frequently cited in reviews, with advanced dashboards and analytics powered by Power BI, and a Meets Requirements score of 8.1. - **Infor Customer Relationship Management:** Reviewers note reporting capabilities but mention slower performance and less modern features, with a Meets Requirements score of 6.7. Alternatives **Dynamics 365 Sales Alternatives** ![Salesforce Sales Cloud](https://images.g2crowd.com/uploads/product/hd_favicon/826ce87155a61f72d3dfd92c5283eed8/agentforce-sales-formerly-salesforce-sales-cloud.svg "Salesforce Sales Cloud") [ Salesforce Sales Cloud ](/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) ![ActiveCampaign](https://images.g2crowd.com/uploads/product/hd_favicon/be9e1369027bd58113f937595c7fbdf0/activecampaign.svg "ActiveCampaign") [ ActiveCampaign ](/products/activecampaign/reviews) ![HubSpot Sales Hub](https://images.g2crowd.com/uploads/product/hd_favicon/4197737e447f044e17be1a5ebb4ba193/hubspot-sales-hub.svg "HubSpot Sales Hub") [ HubSpot Sales Hub ](/products/hubspot-sales-hub/reviews) ![Pipedrive](https://images.g2crowd.com/uploads/product/hd_favicon/4012f2359ca0b1f88b2455f83adaa4ef/pipedrive.svg "Pipedrive") [ Pipedrive ](/products/pipedrive/reviews) **Infor Customer Relationship Management (CRM) Alternatives** ![Salesforce Sales Cloud](https://images.g2crowd.com/uploads/product/hd_favicon/826ce87155a61f72d3dfd92c5283eed8/agentforce-sales-formerly-salesforce-sales-cloud.svg "Salesforce Sales Cloud") [ Salesforce Sales Cloud ](/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) ![HubSpot Sales Hub](https://images.g2crowd.com/uploads/product/hd_favicon/4197737e447f044e17be1a5ebb4ba193/hubspot-sales-hub.svg "HubSpot Sales Hub") [ HubSpot Sales Hub ](/products/hubspot-sales-hub/reviews) ![Zoho CRM](https://images.g2crowd.com/uploads/product/hd_favicon/27ab543b51f7ec2623c5b2613dcf73e2/zoho-crm.svg "Zoho CRM") [ Zoho ](/products/zoho-crm/reviews) ![Nimble CRM](https://images.g2crowd.com/uploads/product/hd_favicon/1487565546/nimble.svg "Nimble CRM") [ Nimble ](/products/nimble/reviews) ## Dynamics 365 Sales vs Infor Customer Relationship Management (CRM) When assessing the two solutions, reviewers found Dynamics 365 Sales easier to use, set up, and administer. Reviewers also preferred doing business with Dynamics 365 Sales overall. - Reviewers felt that Dynamics 365 Sales meets the needs of their business better than Infor Customer Relationship Management (CRM). - When comparing quality of ongoing product support, reviewers felt that Dynamics 365 Sales is the preferred option. - For feature updates and roadmaps, our reviewers preferred the direction of Dynamics 365 Sales over Infor Customer Relationship Management (CRM).