--- title: Infor Customer Relationship Management (CRM) Reviews meta\_title: 'Infor Customer Relationship Management (CRM) Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 82 reviews by the users' company size, role or industry to find out how Infor Customer Relationship Management (CRM) works for a business like yours. aggregate\_rating: rating\_value: 3.3 review\_count: 82 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # Infor Customer Relationship Management (CRM) Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Infor Customer Relationship Management (CRM) but has limited features. Are you part of the Infor Customer Relationship Management (CRM) team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Your customer relationships are the driving force of your business. By offering a complete view of every customer touch point across your sales, marketing, customer service, and support teams, Infor CRM enables you to maximize the impact of every interaction—across the entire customer lifecycle—whether in the office or out in the field. The best part about Infor CRM is that it’s built for your business. Industry-specific capabilities, deep integration, and unparalleled flexibility and control in how you deploy, use, and pay for your solution offers a best-of-breed CRM solution without compromise. * * * Seller [Infor](https://www.g2.com/sellers/infor) Discussions [Infor Customer Relationship Management (CRM) Community](https://www.g2.com/products/infor-customer-relationship-management-crm/discuss) Languages Supported German, English, French, Italian, Russian Solution Type All-in-One Overview by Aaron Stein (Demand Gen | Digital Marketing | Product Marketing) Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 5 months ### Return on Investment 25 months [ View More Pricing Information ](https://www.g2.com/products/infor-customer-relationship-management-crm/pricing) ## Top-Rated Alternatives [ ![Agentforce Sales (formerly Salesforce Sales Cloud)](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Agentforce Sales (formerly Salesforce Sales Cloud)") Agentforce Sales (formerly Salesforce Sales Cloud) 4.4/5(25,873) ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) [ ![HubSpot Sales Hub](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "HubSpot Sales Hub") HubSpot Sales Hub 4.4/5(13,907) ](https://www.g2.com/products/hubspot-sales-hub/reviews) [ ![Zoho CRM](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zoho CRM") Zoho CRM 4.1/5(2,947) ](https://www.g2.com/products/zoho-crm/reviews) [ View All Alternatives ](https://www.g2.com/products/infor-customer-relationship-management-crm/competitors/alternatives) ## User Insights Average based on 82 real user reviews. Implementation Time 5 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Utkarsh T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Utkarsh T.") UT Utkarsh T. Associate Software Engineer Enterprise (\> 1000 emp.) 10/26/2022 "Infor Review" 4.5/5 What do you like best about Infor Customer Relationship Management (CRM)? It provides a great, user-friendly platform, and it is best for customer relationship management as it enables a user to provide input for his/her personal information. Review collected by and hosted on G2.com. What do you dislike about Infor Customer Relationship Management (CRM)? The platform is a bit slow and the User experience and the interface of the UI is a bit old-fashioned, which might make the user less prone to use it first hand. Review collected by and hosted on G2.com. What problems is Infor Customer Relationship Management (CRM) solving and how is that benefiting you? It enables an employer to interact with their employee with the help of the platform to enable them to use the platform for any of their official needs related to leaves, personal information, payscale etc. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic SP Subodh P. Software Engineer Mid-Market (51-1000 emp.) 12/13/2022 "Excellent Customer Relationship Software" 4.5/5 What do you like best about Infor Customer Relationship Management (CRM)? You can use this software both on windows and mobile and has same functions on both platform. You can gather and enter many information about the customer. You can integrate it with ERP. Review collected by and hosted on G2.com. What do you dislike about Infor Customer Relationship Management (CRM)? It runs slow when you are compiling the reports. Software is confusing for the new users. Conversion of a prospect to potential customer does not flow smoothly. Review collected by and hosted on G2.com. What problems is Infor Customer Relationship Management (CRM) solving and how is that benefiting you? It improved our customer relations or service. It improved our supplier relationships. Enhanced decision making. Created internal efficiency. Helped to turn the prospect to potential customer with regular follow up. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite PA Philips A. Marketing and CRM Specialist Small-Business (50 or fewer emp.) 7/18/2022 "Infor Featured-Rich CRM Software for Experts!" 4/5 What do you like best about Infor Customer Relationship Management (CRM)? The administrative panel is attractive and intellectual for the users. Another best part is you can get the data analysis done easily by taking up data from business tools. Additionally, the software doesn't need highly skilled professionals for command executions and the average person will easily understand working on it. You can get the free trial for some days to understand the panel completely. Review collected by and hosted on G2.com. What do you dislike about Infor Customer Relationship Management (CRM)? There are multiple drawbacks of this tool but the worst one is the incapability of this software to navigate through various systems. Thus, there come various compatibility issues and many find it frustrating at the start. There is a need for dramatic amendments by the developers which should improve the client's satisfaction rate. The software is quite slow to run and takes a long time for executing the command. Therefore, many users get a bit reluctant when choosing its premium plans and in addition, the auto-saving feature is also not present. Review collected by and hosted on G2.com. What problems is Infor Customer Relationship Management (CRM) solving and how is that benefiting you? There are broad ranges of advantages that this CRM platform provides. If you are searching for a tool with the best communication services and the auto database recording feature then, this one is ready to serve you with all the quality attributes. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![SUMIT G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "SUMIT G.") SG SUMIT G. Senior Accounts Executive Mid-Market (51-1000 emp.) 11/24/2022 "infor sun systems" 5/5 What do you like best about Infor Customer Relationship Management (CRM)? infor Sun System we used for accounting purposes , user friendly option , much detail concept Review collected by and hosted on G2.com. What do you dislike about Infor Customer Relationship Management (CRM)? complexity in some option no other dislike in option. Review collected by and hosted on G2.com. What problems is Infor Customer Relationship Management (CRM) solving and how is that benefiting you? its provides overall accounting book recording in the option easy to do work and reporting . Review collected by and hosted on G2.com. Show More 11/25/2024 Current UserValidated ReviewerSource: Organic ![Kristine R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kristine R.") KR Kristine R. Regional Sales Director Mid-Market (51-1000 emp.) 9/19/2022 "I find the system very user friendly!!!!" 4.5/5 What do you like best about Infor Customer Relationship Management (CRM)? I like the ease of use, organization and dashboard Review collected by and hosted on G2.com. What do you dislike about Infor Customer Relationship Management (CRM)? I can't say I really dislike anything. Perhaps more options with reporting. Review collected by and hosted on G2.com. What problems is Infor Customer Relationship Management (CRM) solving and how is that benefiting you? I am able to review our sales for each market I am responsible for as well as my personal sales Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite YJ Yogita J. System Analyst Enterprise (\> 1000 emp.) 5/2/2022 "Best for performance in sales force automation." 4.5/5 What do you like best about Infor Customer Relationship Management (CRM)? It can accessible through mobile devices. Software shares same functionalty with mobile and windows. It is designed for large enterprises. It has many features. Review collected by and hosted on G2.com. What do you dislike about Infor Customer Relationship Management (CRM)? Application is expensive for small scale company. It is complex to learn. The function, intergation and deployment of software is bit confusing to new a user. It is difficult to upgrade. Review collected by and hosted on G2.com. What problems is Infor Customer Relationship Management (CRM) solving and how is that benefiting you? It has great storage capability to hold all the information of company. Software quickly identify small issues to maintain smooth operation. This application also helps to manage many functions like financial and project management in accounting too. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Mid-Market (51-1000 emp.) 9/21/2021 "Infor is informative for all team members" 4/5 What do you like best about Infor Customer Relationship Management (CRM)? I like how you can view the ticket history on a client, which helps me prepare for my proactive outreaches. I can see what they called support for and the comments on ticket activities. Seeing notes from other team members is great for our collaborative effort to find the best solutions for our clients. Review collected by and hosted on G2.com. What do you dislike about Infor Customer Relationship Management (CRM)? Reports can be tricky in that they have a lot of steps. I usually have to request assistance from one of my senior colleagues that has more experience with reporting. Review collected by and hosted on G2.com. Recommendations to others considering Infor Customer Relationship Management (CRM): Info CRM is an invaluable tool for serving our clients. It is a hub of information from multiple departments that focuses all of our energy towards the common goal of providing stellar customer service. Review collected by and hosted on G2.com. What problems is Infor Customer Relationship Management (CRM) solving and how is that benefiting you? We can track support tickets to ensure they receive follow-up promptly and nothing falls through the cracks. Seeing opportunities submitted and the notes from the assigned sales rep helps us to focus our efforts towards untapped upsell opportunities. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Logistics and Supply Chain](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Logistics and Supply Chain") UL Verified User in Logistics and Supply Chain Mid-Market (51-1000 emp.) 2/3/2022 "Strongly" 5/5 What do you like best about Infor Customer Relationship Management (CRM)? Great collaboration with system database. Real time data Review collected by and hosted on G2.com. What do you dislike about Infor Customer Relationship Management (CRM)? Refresh rate need to imrpove . Few operation takes time to open. Review collected by and hosted on G2.com. What problems is Infor Customer Relationship Management (CRM) solving and how is that benefiting you? Infor Customer Relationship Management (CRM) software provides a view of every customer touch point across an organization’s sales, marketing, customer service, and support teams. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Food & Beverages](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Food & Beverages") UF Verified User in Food & Beverages Small-Business (50 or fewer emp.) 8/21/2021 "It is very cumbersome system" 3/5 What do you like best about Infor Customer Relationship Management (CRM)? Infor automatically adds your emails communication to the correct contact within the database and tracks this information. Review collected by and hosted on G2.com. What do you dislike about Infor Customer Relationship Management (CRM)? The software,though easy to use and manage,can run a little slower with a high volume of users Review collected by and hosted on G2.com. What problems is Infor Customer Relationship Management (CRM) solving and how is that benefiting you? We track all opportunities and quotes. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Zach K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zach K.") ZK Zach K. Business Development Manager, Mid-Market & Enterprise Sales Enterprise (\> 1000 emp.) 10/31/2020 "A lackluster solution to be avoided if possible" 0/5 What do you like best about Infor Customer Relationship Management (CRM)? Infor CRM was inferior to more robust CRM solutions in every way. Review collected by and hosted on G2.com. What do you dislike about Infor Customer Relationship Management (CRM)? Slow to load next page, slow to load search results, search query needs to be typed in exactly as it appears in the system, for example, if Wal-Mart is in the system, "Wal Mart" or "Walmart" would not load any results. Leads would randomly disappear from the CRM for 4 hours at a time which was attributed to a technical issue. Review collected by and hosted on G2.com. Recommendations to others considering Infor Customer Relationship Management (CRM): Avoid Infor CRM if possible. Review collected by and hosted on G2.com. What problems is Infor Customer Relationship Management (CRM) solving and how is that benefiting you? Infor CRM may be better than having no CRM at all, but not by much. Review collected by and hosted on G2.com. Show More 11/5/2020 Validated ReviewerIncentivizedSource: G2 invite ## Pricing Insights Averages based on real user reviews. ### Time to Implement 5 months ### Return on Investment 25 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/infor-customer-relationship-management-crm/pricing) Infor Customer Relationship Management (CRM) Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_c7667c650c352acba4bfca38ee89457b/agentforce-sales-formerly-salesforce-sales-cloud.png "Product Avatar Image") Agentforce Sales 4.4/5(25,873) [ Compare Now ](https://www.g2.com/compare/agentforce-sales-formerly-salesforce-sales-cloud-vs-infor-customer-relationship-management-crm) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_9a4b1c59a10899f84ef2b2071e2037ce/dynamics-365-sales.png "Product Avatar Image") Microsoft Dynamics 365 Sales 3.8/5(1,623) [ Compare Now ](https://www.g2.com/compare/dynamics-365-sales-vs-infor-customer-relationship-management-crm) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_7ced6db8cc2b61a5caf71a02a69ee333/sugar-sell.png "Product Avatar Image") Sugar Sell 3.8/5(776) [ Compare Now ](https://www.g2.com/compare/infor-customer-relationship-management-crm-vs-sugar-sell) ##### ##### Infor Customer Relationship Management (CRM) Features Sales Force Automation Contact & Account Management Opportunity & Pipeline Mgmt. Task / Activity Management Marketing Automation Email Marketing Campaign Management Lead Management Mobile & Social Mobile User Support Reporting & Analytics Reporting Dashboards Forecasting [ View More Features ](https://www.g2.com/products/infor-customer-relationship-management-crm/features) ## Consulting Services for Infor Customer Relationship Management (CRM) [ ![Emtec Implementation Services](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Emtec Implementation Services") Emtec Implementation Services ](https://www.g2.com/products/emtec-implementation-services/reviews) [ ![InSales CRM Solutions](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "InSales CRM Solutions") InSales CRM Solutions 5/5(1) ](https://www.g2.com/products/insales-crm-solutions/reviews) [ ![Providian Global Solutions](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Providian Global Solutions") Providian Global Solutions ](https://www.g2.com/products/providian-global-solutions/reviews) [See all Infor Customer Relationship Management (CRM) Providers](https://www.g2.com/products/infor-customer-relationship-management-crm/implementation) ##### Categories on G2 [CRM](https://www.g2.com/categories/crm) ##### Explore More [Top-rated big data integration solutions for cloud migration](https://www.g2.com/discussions/what-are-the-top-rated-big-data-integration-solutions-for-cloud-migration)[Which BIM objects platforms let a manufacturer publish and maintain their own product library so specifiers are always accessing current geometry and data?](https://www.g2.com/discussions/which-bim-objects-platforms-let-a-manufacturer-publish-and-maintain-their-own-product-library-so-specifiers-are-always-accessing-current-geometry-and-data)[Is ConexED worth it for academic scheduling?](https://www.g2.com/discussions/is-conexed-worth-it-for-academic-scheduling) [Which digital mortgage closing platforms deliver a consistent closing experience across loan officers and branches?](https://www.g2.com/discussions/which-digital-mortgage-closing-platforms-deliver-a-consistent-closing-experience-across-loan-officers-and-branches)[Snowflake vs ClickHouse for an analytics team: which is worth the setup cost when query volume is high?](https://www.g2.com/discussions/snowflake-vs-clickhouse-for-an-analytics-team-which-is-worth-the-setup-cost-when-query-volume-is-high)[Pros and Cons Details](https://www.g2.com/products/infor-customer-relationship-management-crm/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)