inBOX25 Reviews & Product Details


What is inBOX25?

AI powered Business Growth Platform that offers a unique and in-depth integration with Salesforce, SugarCRM and SuiteCRM. INBOX25 unleashes and connects every digital engagement channel to build a truly data-driven marketing and sales program. The platform enables the deployment of a wide range of digital tools to Attract, Capture, Nurture & Analyze a firm's marketing database throughout the entire lifecycle; from prospect to brand loyalist. Delivering personalized customer experiences through complex and robust automated journeys has never been easier.

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inBOX25 Profile Details

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Languages Supported
English
Vendor
inBOX25
Company Website
Year Founded
2006
HQ Location
Staten Island, NY
LinkedIn® Page
www.linkedin.com
Employees on LinkedIn®
8
Twitter
@INBOX25
Twitter Followers
2,997
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Companies Using inBOX25

Apex Technology
Edsby
XPRT Media
BinMaster USA
LKCS
Starboard Consulting
CubeDepot
Poliwogg

inBOX25 Reviews

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1-42 of 42 total inBOX25 reviews
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Director of Marketing / Solution Sales Engineer
Computer Software
Small-Business
(11-50 employees)
Validated Reviewer
Verified Current User
Review Source
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"Incredible Value for the Price"

What do you like best?

Deep integration with SugarCRM and low overall cost were the primary reasons we chose Inbox25 over the competition.

What do you dislike?

Minimal documentation available. Had to rely heavily on their consulting team but once you get the hang of it you can do some amazing things with the software.

Recommendations to others considering the product:

If you're using SugarCRM you need to seriously look at inbox25. If you're using Salesforce.com you should also consider the product. It's about half the cost of competitors and it works really well. You just need to make sure that you really work well with the consultant during the implementation as there is not much in the way of documentation. Otherwise, it's a great product and is doing everything for us that the more expensive products promised they could do. Less complex companies could implement this in a matter of weeks. Our implementation took longer as we have three distinct parts of our business that forced us to rethink how we implemented the software. While we've only used the ProMarketer product (marketing automation) for about a year - we have used Inbox25 as an email platform for nearly 10 years and rely on them every day to help us get our messaging out to clients and prospects alike. We are very close to fully utilizing the entire system including integration with Gotowebinar, LiveChat, and bringing all of our sales reps on board to view marketing information from Inbox25 from within Sugar CRM.

What problems are you solving with the product? What benefits have you realized?

Nurture email marketing and lead scoring. We are now able to easily segment our CRM database, setup and manage drip marketing campaigns, and understand which contacts are better prospects based on their activity - website and email interactions.

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Marketing Communications Specialist
Mid-Market
(51-200 employees)
Validated Reviewer
Verified Current User
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"Easy Transition to InBox"

What do you like best?

The training and onboarding sessions provided were extremely helpful when learning the new platform. Alex and the team were always quick to respond and walk us through any questions we had. Since we were switching from a different automation platform, it took some getting used to the new platform, but overall it was pretty easy to use and take advantage of the features offered.

What do you dislike?

There are some more advanced automation features that we would like to take advantage of, however, we've struggled finding a simple way to implement these in Inbox. Some of those features include time base lead scoring, complex automation (branching), and custom task assignments (users and custom start/due dates). While these have made a few things more difficult, Alex has been very receptive to considering some of these for future releases and updates.

Recommendations to others considering the product:

Try it out and look through the different features to make sure it works for your goals.

What problems are you solving with the product? What benefits have you realized?

We're able to continue setting up automation campaigns and send out our email communications to customers pretty easily.

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Technical Marketing Specialist
Computer Software
Small-Business
(11-50 employees)
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Verified Current User
Review Source
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"Amazing integration and fantastic customer service"

What do you like best?

I cannot thank Alex enough for his amazing support. He is very patient and provides such detail for every question that I have, every time, that makes me feel confident and delighted to have stayed with INBOX25 and gotten automation from them. The online support has been great too on the rare occasions that I have used it. Now, about the software! I like quite a few things, best! Can I even say that?! Well, I have been using INBOX25 for a couple of years now and I like how well it is integrated to Sugar CRM. It is very easy to use and I enjoy designing/creating email templates! I also like creating forms/landing pages so that visitors to our website can submit their details before accessing our highly technical papers. It is amazing to see the interaction of all our customers/leads with our emails/website/content which helps with understanding their needs better and cater for their specific areas of interest! I also like scheduling my twitter posts!

What do you dislike?

I only wish I could schedule LinkedIn posts on our company page as I do for twitter!

I also wish that I could generate reports on individual's activities by one click! At the moment I have to copy and paste the information, particularly the web pages that one individual has visited, into an excel sheet and find it rather time consuming!

Recommendations to others considering the product:

If INBOX25 integrates to your CRM, I would highly recommend it. They still need to make improvements which they are constantly; though a great option if you are just starting with marketing automation and economically sound!

What problems are you solving with the product? What benefits have you realized?

We meet new people at exhibitions/conferences who may not be ready to get engaged and purchase software from us. By sending regular email newsletters, I provide them with technical information and monitor their activities over time. Once I notice an increase in their interest in our content and regular visits to our website, I pass on their details to the sales team to touch base which most of the time leads to new businesses.

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AP
Mid-Market
(51-200 employees)
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Verified Current User
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"Very pleased"

What do you like best?

We were looking for an all-in-one marketing solution that would allow us to build landing pages and email all of our clients. Because of data structure, integrating with a marketing platform presents a significant challenge. Thankfully the team at inBOX25 took the reigns and made the integration and transition almost seamlessly. Their hands on support, specifically Alex Borack, and their on-boarding process is the best I have dealt with and couldn't recommend them more for this fact alone. The software works as advertised.

What do you dislike?

There's not much to dislike. My only complaint would be that landing pages must capture an email address. We're not always looking to capture leads through landing pages and sometimes use them for informational purposes.

Recommendations to others considering the product:

If it meets your needs then it's the right choice.

What problems are you solving with the product? What benefits have you realized?

Email marketing, web page monitoring, tracking, SMS messaging.

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Strategic Marketing Manager
Financial Services
Mid-Market
(51-200 employees)
Validated Reviewer
Verified Current User
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"SMB using Salesforce in need of an affordable email/marketing automation solution? PROBLEM SOLVED!"

What do you like best?

I have to admit I was a skeptic after using Marketo at a larger company and having a painful experience trying to use inbox25 with SugarCRM, but since we've switched to Salesforce for our CRM , and the recent Saleforce integration enhancements have been made, I am sold. But that's not even the best part. What has really sold it for me is the support. Wow! I just have two words for you -- Alex and Brandon. They are tech rockstars!!

What do you dislike?

The only real issue I've had is not being contacted about recent changes, but when I followed up to find out more, the team rose to the occasion. I'm sure they will adjust their product roll-out strategy to inform their customers about changes in advance, in the future.

What problems are you solving with the product? What benefits have you realized?

We have cut the time it takes to create an email campaign from ~ 2 hours down to less than 15 minutes. This is a huge game change for us, because we are a small company, and email campaigns are just one part of my job. We are looking forward to leveraging more of the features to be able to do triggered (e.g., automated) email campaigns based on events in Salesforce to improve the customer journey for our customers.

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A
Small-Business
(11-50 employees)
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"Great experience with Inbox25 a hugely useful tool with consistent support"

What do you like best?

The logic behind Inbox25 is sensible. The action it performs perfectly suits our application of the platform. It's seamless integration with our SugarCRM has been important and something that went very smoothly. The platform has allowed us to be more accurate marketers and ultimately provide a better service for our customers. The consistent support we have had has been immensely helpful, knowing we can call or email at any point and resolve any issues promptly is a great reassurance.

What do you dislike?

I wouldn't say it is a dislike. But it does take a little bit of time to get used to the navigation. But once this is understood it is fine.

Recommendations to others considering the product:

Inbox25 is a great all round system. The support you will receive is second-to-none, solutions and recommendations are always put forward to ensure that you are consistently moving forward with the platform. The integration with CRM was seamless and a painless process/

What problems are you solving with the product? What benefits have you realized?

We have become smarter marketers. We are more aware of our customers through targeting marketing. We mainly use the automation and email marketing side, but as we start to gain more data will be implementing lead scoring. The segmenting tool is hugely helpful and has allowed us to create tailored content.

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Vice President, Innovation & Strategy
Marketing and Advertising
Small-Business
(11-50 employees)
Validated Reviewer
Verified Current User
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"Excellent Automation Platform for SugarCRM"

What do you like best?

INBOX25 doesn't just work natively with SugarCRM – it actively expands on that system's already impressive functionality. We use it exclusively within SugarCRM itself; as far as we're concerned, it's simply part of that system. There are no awkward handoff points or touchy integrations ... it just works.

What do you dislike?

The purely aesthetic elements of the UI – fonts, colors, icons – lag a bit behind other enterprise automation platforms we've used. User permissions are a bit awkward to set up. Slicker integrations with Gravity Forms and Contact Form 7 would be a plus for a WordPress shop.

What problems are you solving with the product? What benefits have you realized?

We use INBOX25 for traditional marketing automation processes – lead scoring, nurture flows, drip emails, etc. – but we also use it as a BPM engine. It's great for automating just about any task dealing with SugarCRM leads. Being able to keep everything in one system is a tremendous time- and effort-saver.

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Business Operations Specialist
Logistics and Supply Chain
Enterprise
(1001-5000 employees)
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Verified Current User
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"Great integration and easy to use. "

What do you like best?

Its so easy to learn & use! This is my first time using a tool of this caliber and its been a pleasure working through and learning the functionalities. The integration into SugarCRM makes its super helpful to have everything in one spot. The customization and automations are easy to set up and use. We've been able to save money, by doing campaigns in house with the easy to use templates, rather than paying a designer. I appreciate all the support we've received from James and truly feel like he cares to make this work in the best ways for us as a company, rather than to provide general support.

What do you dislike?

So far I haven't found anything to dislike.

Recommendations to others considering the product:

Simply, just use it. I've used other CRM integrations and my overall experience is just excellent.

What problems are you solving with the product? What benefits have you realized?

We have created automations in Inbox25 via our website that has saved us time and embarrassment. Prior to Inbox25 our auto responses lacked content, important information for follow up and simply customization. We've also been able to start a Marketing e-mail program that communicates with our CRM database. It has saved us money on designing and hosting of data. Everything is in one spot now. The features and reports have created excitement within our sales staff too because they see it working and driving business. I'm excited for what else Inbox25, together with Sugar CRM, will do to help create a more automated world for us.

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Partner Marketing Manager
Financial Services
Mid-Market
(51-200 employees)
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Verified Current User
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" System functionality and service 2nd to none "

What do you like best?

I really love the integration with our sugar CRM system. Another significant advantage of in box 25 is there kickstart program and their commitment to us as a customer/partner. Strong integration an outstanding service make a difference.

What do you dislike?

I found the learning curve to be a bit long, however; this is offset with the kickstart program and the ongoing follow up with the service team. Our account representative/service representative is very knowledgeable of the sales process and marketing automation. I really have no complaints.

Recommendations to others considering the product:

Very strong sugar CRM integration. I am unfamiliar with other CRM systems, however; my experience with inbox 25 has been outstanding!

What problems are you solving with the product? What benefits have you realized?

Our company is used old fashion manual data entry marketing techniques for 34 years. With automation from inbox 25 we can now streamline processes speed up the cell cycle and provide a better customer experience.

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Manager of Business Intelligence
Computer Hardware
Small-Business
(11-50 employees)
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Verified Current User
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"Complex yet easy. Excellent integration."

What do you like best?

So many features for an excellent value. Seamless integration with CRM. The Inbox25 team is very easy to work with, helpful, knowledgeable. We're still growing our use of the system and exploring the latest updates that will take some work off our plates, like marketing to entire accounts instead of by users. The workflows are thorough and with plenty of options. The design interface is good, while our marketing designer can also use whatever he wants to assemble emails and Inbox25 can use his work. The analytics are insightful too.

What do you dislike?

Can't think of anything. There's definitely a learning curve to a product with so many features, but the Inbox25 team makes it painless.

Recommendations to others considering the product:

Definitely worth a try. Do spend time asking questions of their team, who know their product very well and can help you realize the best ways to use it.

What problems are you solving with the product? What benefits have you realized?

We can do more with it than our last system, for automations and visitor tracking, plus some custom code. We have more visibility to customer activity, and better ways to stay engaged and reach out.

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Associate MetaExpert - GLOBAL
Management Consulting
Small-Business
(2-10 employees)
Validated Reviewer
Verified Current User
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"Best Solution to Creating Complex Email Automations"

What do you like best?

There are a couple of things I like best about InBOX25. First, the product itself is outstanding. Since we got InBOX25 to integrate with SuiteCRM, I have been able to dramatically save time an effort in sending out timely emails and having data tracked in our CRM. Secondly, I must commend the InBOX25 Team who are great to work with. They have been very accommodating and prompt to answer all my questions. I'm not much of a techie so their approach to teaching me about the system was easy to understand. Although the team can create automations for you, I have been empowered to learn the system and eventually have the confidence to create customized automations with less supervision.

What do you dislike?

At first attempt, creating a complex email campaign can be intimidating, but that's just part of the learning curve. It does take practice and testing to get it right. The possibilities with InBOX25 seems endless. I only wish I have the time and need to utilize this to its full potential.

Recommendations to others considering the product:

I have worked with other automated systems in the past and this is by far the best one out there in terms of product and service.

What problems are you solving with the product? What benefits have you realized?

I manage automations for recruiting purposes. Initially we needed to address a complex and systematic email communication process between myself, a recruiting administrator and the candidates. InBOX25 went above our expectations. Not only did they provide us with the solution, but it integrates very nicely with our CRM.

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Communications Manager
Information Technology and Services
Small-Business
(11-50 employees)
Validated Reviewer
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"Alex was amazing"

What do you like best?

Alex. Full stop. He was fantastic and such a huge support for us when it came to implementation and then a live experience. He really went above and beyond for us. The thing that really helped was also being able to play back the training sessions in our own time. We were learning while also launching a webinar so it was trial by fire but a great way to learn.

What do you dislike?

It would be more around the landing pages (inflexibility).

What problems are you solving with the product? What benefits have you realized?

We are able to use InBOX25 with GoToWebinar and our SugarCRM which is great. Having systems talk to each other and give us analytics is incredibly important for us to understand how we are tracking and the success (or failure) of our activity.

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Marketing Manager
Financial Services
Small-Business
(11-50 employees)
Validated Reviewer
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"Highly recommend Alex and the team!"

What do you like best?

It's been great working with our account manager Alex, who has given top-notch support and advised on how to maximize usage of the platform. Despite data problems at our end, Alex has been very helpful in finding solutions that ensure we can still deliver initiatives, as well as providing extensive training.

What do you dislike?

We are a B2B business and we've had some issues with the platform in addressing different records using the same IP. Also because we are not US-based, a few of the standards do not fit with international (e.g. address and date display)

What problems are you solving with the product? What benefits have you realized?

Inbox25 is the company's first try into marketing automation. It was chosen because of its close integration with Sugar CRM. We are able to set up smarter campaigns and track marketing metrics.

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Website Developer
Internet
Small-Business
(11-50 employees)
Validated Reviewer
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"Great Software"

What do you like best?

My favorite thing as a developer is that they give us a codebase to work with, but I am able to customize it to do what I want with it. For example. If I choose to redirect the user after a submission, I can do that. Or if I want an Ajax loaded message to appear on the page, I can do that. I'm not bound by options that are set, I can make my own, and I very much appreciate that from a lead catching software.

What do you dislike?

Sometimes the Page Builder gives me trouble. Hovering over the menu's by accident, many times I have accidentally clicked out of a form page I was working on. A "Did you mean to leave" alert or something would be awesome in there. Just a feature request, definitely not a deal breaker at all!

Recommendations to others considering the product:

It's a great piece of software that you'll be happy you started using!

What problems are you solving with the product? What benefits have you realized?

We're able to track who is looking at the page, and do they convert. If we aren't getting people to the page, that's an issue as a Digital Agency. If we're getting people to the page, but they are not converting, we might need to look at the design, or how many questions we're asking them, or what about the form seems too hard to track. We're able to pretty much see all of that as reports, and be able to better update our code so that the user is most likely to follow through, and then we can catch their email, and market to them more effectively.

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Director of Marketing
Construction
Mid-Market
(51-200 employees)
Validated Reviewer
Verified Current User
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"Inbox25 Has Definitely Improved Our Value Proposition"

What do you like best?

I like the ability to create landing pages/forms for clients to download white papers. It notifies you immediately when a white paper is downloaded and gives the person's email address, name, etc. This has helped us determine who some of our most engaged people are.

What do you dislike?

I like everything about it. Very difficult to say, as it is easy to use and the support is very dependable.

Recommendations to others considering the product:

Use the Automated Campaign manager to create content streams that you can just "set and forget". It is pretty awesome.

What problems are you solving with the product? What benefits have you realized?

The analytics piece that comes with Inbox25 has removed the "wall" so we now know the exact people who are opening emails, clicking on links, etc. This has revealed true traffic numbers to the website and blog, etc, and shows where work is needed.

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Marketing Specialist / Graphic & Web Designer
Printing
Mid-Market
(201-500 employees)
Validated Reviewer
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"Excellent marketing automation platform for suiteCRM"

What do you like best?

INBOX25 is great, first of all, the integration with CRM is excellent and painless. Second of all, the UX and UI of the platform allows the user to have a very intuitive and pleasant experience while working with it. Third of all, The platform has so many features that allows the user to create the perfect e-marketing campaign in the easiest way possible - In just a few clicks I’m able to have an email campaign ready to send to all my target lists with the ability to analyze their activity and see which emails are influencing leads and revenue in real-time.

Automating an e-marketing campaign has never been so easy - building robust automated marketing workflows is simple and very straight forward, the Automation feature allows me to connect landing pages, forms and email campaigns with our CRM data in a linear workflow with the ability to have as many actions and conditions as I want between them, this Automation feature makes the task of syncing the marketing department with the sales department more manageable and less painful with a greater potential to grow our business.

What do you dislike?

The interface takes some time to load but it’s understandable since it’s always syncing with our CRM. I can’t think of anything else.

What problems are you solving with the product? What benefits have you realized?

We were looking for an email marketing solution platform but we end up with so much more! INBOX25 offers better ways to stay engaged and understand our customers’ behaviors. We have been able to easily implement automated workflows and email campaigns while also managing day-to-day email activity.

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CI
Enterprise
(10,001+ employees)
Validated Reviewer
Verified Current User
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"the most easy marketing auyomation y very easy and very usefrendly"

What do you like best?

is a complete platform fast to learn and deploy, this platform have a lot features that can help to start a new business with low investment

What do you dislike?

unfortunately the platform doesn't have surveys but is possible connecta with other services like SugarCRM

Recommendations to others considering the product:

to be in contact with a partner

What problems are you solving with the product? What benefits have you realized?

i have resolved a complex operations or complex campaigns, this platform have a big capacity to connect with drip nurturing and complex process to touch an email

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Digital Marketing Consultant
Marketing and Advertising
Small-Business
(11-50 employees)
Validated Reviewer
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"Exceptional support / Native integration with SugarCRM / Easy to use"

What do you like best?

What I appreciate most is the never-failing knowledgeable support that Inbox25 provides. From evaluating the system and integrating it with SugarCRM to creating automated campaigns -- all of this was accomplished quickly and easily with the constant friendly help from the Inbox25 team.

I highly recommend taking advantage of Inbox25's Kickstarter packages. The package included multiple training sessions for myself, other members of my team at our marketing agency, and members of my client's team. Each session was customized for our different roles and needs. Furthermore, the sessions were recorded and shared with all attendees. Additionally, the package included setup of nearly all our automated campaigns, including help with creation of landing pages, forms, and email messages, as well as testing and troubleshooting prior to launch. All my questions and any issues encountered were quickly addressed by the Inbox25 team. I can't recall when I've ever had such great service from a vendor. They helped our agency meet all our marketing objectives and deliver a stress-free, seamless experience to our client, who also is very happy with the system.

What do you dislike?

If I had to choose something it would be small aspects of the interface that are a little clunky. But these are outweighed by the fact the interface is intuitive and simple to use.

Recommendations to others considering the product:

If you have SugarCRM, you can't go wrong integrating it with Inbox25.

I've worked with other marketing automation platforms, and Inbox25 is one of the easiest and straightforward I've used. There is a learning curve, as others have noted, but it is a small one, especially with the help you receive from the Inbox25 team. No waiting in long phone or chat queues. I call or email my account rep directly, and he is always there to help.

What problems are you solving with the product? What benefits have you realized?

I am a digital strategist with a marketing agency, and my role was to help select, onboard, and implement several campaigns in a marketing automation platform that integrated with a B2B client's SugarCRM and website.

I recommended Inbox25 to my client because it is native to SugarCRM and met all our project requirements, but the tipping point was how exceptionally helpful and capable the staff is. They feel like a member of my own team, and I know I can depend on them.

I also was pleasantly surprised how quickly the integration between Inbox25 and the CRM was accomplished and how easily we can sync data between the two. I also appreciate the smart features of the system like the ability to create content streams for newsletters. The ease with which you can drop code for forms into a website and push data through Inbox25 to send automated responses and then into the CRM is so effortless.

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Contract Marketing Specialist
E-Learning
Mid-Market
(51-200 employees)
Validated Reviewer
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"Incredible customer service and easy integration with Sugar"

What do you like best?

Inbox 25 makes it easy to send emails to my target lists in Sugar. The integration is great - in Sugar I can see who was sent what mailing, if they opened it or if it bounced. I've never had a problem with Inbox sending to the right list - it's pretty straightforward. If you want to send to a list that you import that isn't in Sugar, you can do that, too. I like that flexibility. But really, one of the best things about Inbox 25 is their customer service. We've been working with them for a number of years - at least 4-5. The whole time, I've been able to reach someone to help me either instantaneously or within an hour or so. This kind of rapid response time makes all the difference to me when I'm on deadline. They've been a life saver a couple of times when a really important mailer needed to go out. The staff are all friendly and knowledgeable about their product. I actually enjoy chatting with them!

What do you dislike?

I wish there was a way to have Inbox recognize the bounceback and non-deliverables and automatically erase them from the list. This is a scrubbing function that is difficult to do in Sugar. When I go to email, it requires me to have about 10K more credits than I need. Sometimes I have enough credits, but my list just isn't scrubbed. If somehow Inbox 25 could recognize the actual viable emails in the list based on the last emailing, that would save me incredible amounts of time and sometimes get the mailing out on time so I don't have to wait for more credits. However, as I mentioned, the customer service is amazing and they have been able to help me so my emailings are never late.

Recommendations to others considering the product:

If you have Sugar CRM, take a look at Inbox25!

What problems are you solving with the product? What benefits have you realized?

My role as Marketing Manager at CTL requires me to communicate frequently with our customers. I am in charge of several email newsletters and I need to send them efficiently and on time, with trackable results. And my email program has to integrate with Sugar. Inbox 25 meets all of the criteria needed to solve my email marketing objectives.

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VP - Client Operations
Information Technology and Services
Small-Business
(11-50 employees)
Validated Reviewer
Verified Current User
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"The best direct integration marketing automation for SugarCRM"

What do you like best?

Great team of people deploying a solution that cleanly integrates with Sugar/SuiteCRM, we're especially thrilled about inbound lead management for content campaigns + outbound email management for sales teams, it's a clean way to keep SugarCRM as the center focal point of our CRM efforts while still making up for some of the deficiencies of that system. Future steps in the system are features to be used so there is a lot of room for us to grow in using it.

We especially like:

-Ability to run automated marketing/sales campaigns

-Super friendly sales + implementation team, make sure you're never left behind

-A huge suite of features, it's like constantly discovering new things

-Direct integration with SugarCRM/live sync

-Newsletter/outbound marketing features

-Livechat integration

-Complex scoring & campaigns

What do you dislike?

-Interfaces a little clunky (getting better update by update)

-Email performance can get a big convoluted if you constantly iterate

-Lack of 1 to 1 email sending monitoring, templating or deployment

Recommendations to others considering the product:

Do IT! You won't regret it, even if you move on to another platform you'll learn a lot about marketing automation in a relatively risk free way. I highly suggest it.

What problems are you solving with the product? What benefits have you realized?

Outbound sales campaign automation, Sugarcrm integration for email campaign automation and call cadence automation.

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Marketing & Business Development
Information Technology and Services
Small-Business
(11-50 employees)
Validated Reviewer
Verified Current User
Review Source
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"The Many Benefits of Marketing Automation thanks to INBOX25"

What do you like best?

INBOX25 is an all inclusive marketing automation software suite. We can use it to accomplish a single task or to facilitate an integrated marketing campaign. The Integration with SugarCRM is of significant benefit to us and from our perspective it's been seamless since the 1st day we started using INBOX25. We use SiteMonitor, the Automated Campaigns and the email creation tool the most but we recognize that there is so much more we can do with INBOX25. I love being able to monitor the success of our various automated campaigns with the reporting capabilities. It's very beneficial to have the real time dashboard showing the results of our campaigns as they are running. The staff at INBOX25 provided us very practical and targeted training on the features we felt would benefit us the best. Once our training ended, the INBOX25 support team has addressed every question and provided above excellent support.

What do you dislike?

There's so many capabilities! I'd like to have more time to devote to using INBOX25 to drive automated marketing campaigns but as a small marketing organization we are pulled in many directions.

Recommendations to others considering the product:

Go for it! INBOX25 is a great platform for all your marketing automation needs.

What problems are you solving with the product? What benefits have you realized?

We started out looking for an Email Marketing solution but found so much more! INBOX25 does give us a great toolset for building awesome emails but the other features of the platform are equally as impressive. Site Monitor allows us to monitor the activity on our website and provides great insight on our web traffic. The reporting tools provide a booth a visual and analytic perspective on the success of our campaigns. The Automated Campaign features allows us to selectively target our campaigns for the specific prospects we are interested in reaching. The integration with SugarCRM is what really makes INBOX25 so beneficial to us! I couldn't imagine having SugarCRM and not having INBOX25.

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Marketing Associate
Human Resources
Mid-Market
(51-200 employees)
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Verified Current User
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"Accelerate Sales and Generating New Deals Seamlessly with Inbox25"

What do you like best?

We had a wonderful experience with Inbox25 and our customer support representative, Alex. From his attitude and enthusiasm to his knowledge and experience with the program, Alex proved to be the perfect support representative. Whenever we would send him a message or request his insight, he would always respond in a very timely matter and have an easy solution for us. Even if some functionality in Inbox25 was missing for what we were aiming to do, Alex always found a solution or a work-around that would be successful for us.

What do you dislike?

Platform sometimes takes some time to load, but it's understandable since Inbox25 is constantly communicating with our CRM and storing so much information, including data that is constantly being updated.

Recommendations to others considering the product:

Definitely reach out to your representative at Inbox25 and leverage their outstanding support! It's there for a reason and they have an incredible support team that follows up quickly with helpful responses and resources, so take advantage! It definitely made everything easier and more efficient for us. Best support we've ever had!

What problems are you solving with the product? What benefits have you realized?

As a whole, Inbox25 allowed us to take a deep dive into marketing automation and fill the holes in our CRM. Once we integrated Inbox25 with our CRM, we were able to seamlessly and efficiently send professional looking emails to customers based on unique characteristics (e.g. their location and product needs), manage and track lead activity, update records in our CRM based certain conditions, receive real-time alerts, send a series of follow up and lead nurturing emails based on lead activity, view real-time opportunities created by our automations, generate reports and much much more. I think the feature of Inbox25 that our company benefited from the most was having the ability to identify hot prospects and know when to reach out to them at precisely the right time.

Once we implemented Inbox25, we noticed a huge increase in opportunities created from our lead nurturing campaigns, as well as in sales as a whole. Our customers continue to comment on how professional and informative our emails are, and how responsive we are to each of their inquiries (little do they know, thanks to Inbox, majority of these responses are all automated!). As a whole, Inbox25 greatly simplified our sales process and helped to drive revenue for our company. This was definitely a great investment and we will continue using Inbox25 to accelerate our sales and generate new deals without breaking a sweat.

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Vice President
Consumer Goods
Small-Business
(11-50 employees)
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Verified Current User
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"inBox25 implementation and marketing"

What do you like best?

Very responsive to questions. Know the business, how it can be implemented and the technology behind it. Allows our company to focus on our core competancies

What do you dislike?

nothing to dislike .. there is more there that the system can do, don't feel we have challenged it enough

Recommendations to others considering the product:

You talk to one person on their team that will become intimately familiar with your needs and not trying to fit a cookie cutter solution across a variety of industries.

What problems are you solving with the product? What benefits have you realized?

ensuring a path where customers are comfortable to continue receiving information from our company and not marketing to them products and/or services they are not interested

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Builder Services Div.
Real Estate
Mid-Market
(201-500 employees)
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"Marketing Automation Strategy"

What do you like best?

Once we engaged their professional services team, our assigned representative has been extremely helpful and engaged with understanding our business and assisting with strategy and implementation. Open to our business model and willing to offer suggestions and alternative views to improve.

What do you dislike?

It took too long for us as the client and them as the supplier to understand each other and determine that professional services was required for us to succeed with Marketing Automation.

Recommendations to others considering the product:

For your first experience with a marketing automation software, Inbox25 should be a consideration. If you are a small business and don't have marketing automation personnel, I would highly suggest enlisting in Inbox25's professional service package to receive personalized attention and setup to get going. They have a good support team once that package is engaged.

What problems are you solving with the product? What benefits have you realized?

We are improving our overall customer touchpoints and integrated our communications more effectively. We are segmenting, organizing, and providing relevant content to our customer base more consistently.

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Digital Marketing Manager
Mid-Market
(501-1000 employees)
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"High value marketing automation solution"

What do you like best?

The inbox25 team have a deep knowledge of SugarCRM and real world experience in implementing practical automation solutions.

Amazing support team who are always on hand to assist us with set up, implementation and on-going development.

Dedicated account manager to assist our team with any aspect of implementation.

Very patient with on-boarding knowledge to our team. Nothing is too much trouble.

The real time metrics are incredibly useful and provide added insights.

Constant improvements being added to the system.

Flexible payment model.

Easy to use WSYWG creator for developing marketing automation workflows

Availability of third party integration modules

Lead pages, SMS and Live chat integration

What do you dislike?

Initial integration took a little longer than expected to set up due to the complexity of our CRM set up but once it was up and running everything worked perfectly.

Inability to customize alert emails for our specific requirements (although we have been advised that this feature is on the product road map).

What problems are you solving with the product? What benefits have you realized?

How to increase member sign up rates through use of a consistent set of marketing automation workflows (has resulted in a direct positive impact on revenue).

We are developing a much more detailed understanding of our customer’s purchase behavior and decision making process.

Initial implementation of marketing automation workflows is opening up new opportunities to implement new processes to increase member yield and retention.

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Head of Operations
Marketing and Advertising
Mid-Market
(201-500 employees)
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Verified Current User
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"Simply powerful"

What do you like best?

It's great having the flexibility to create different automations, each one tailored for the specific type of communication you want to have with a user, account or prospect. Allows you to identify and reach out to the people you really need to engage with at the right time. Great tool and great service, always prompt to respond when you need any help.

What do you dislike?

Landing page builder is ok, but could be a lot better. Sometimes we end up using a different platform for building our landing pages.

Recommendations to others considering the product:

Read the FAQs and reach out to support when you need help, they are always there in case you need them.

What problems are you solving with the product? What benefits have you realized?

We are using it to manage our free trial workflow. Allows us to keep users engaged during the free trial and identify those who have higher potential of converting into paying customers.

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Software Development Manager
Financial Services
Mid-Market
(51-200 employees)
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"Our best SugarCRM Integration"

What do you like best?

1. It just works. Inbox 25 sends emails when they need to go out, and it tracks the data changes that happen in our system. Because Inbox25 runs on its own server, it doesn't rely upon the available processing power of SugarCRM to execute tasks. Thus, it can dependably sync 300,000+ leads and send out 40,000+ emails because it has a stable amount of dedicated computing resources. This is an enterprise-level production.

2. Inbox25 Support = Helpful Engineers. Filing a support ticket puts you in touch with an engineer, and I was able to work directly with them to code logic hook augmentations to customize how SugarCRM sent their system data. Support is also on the ball and responds quickly. My ticket was answered at 9PM EST, fifteen minutes after I filed it.

3. This vendor has it together. Everyone knows how to use their product effectively and how it works. They follow up on emails and check in on support tickets. They remember deadlines and they help you meet them. Inbox25 is a well-run company.

4. Twilio Integration. Inbox25 has the best out-of-the-box Twilio integration for SugarCRM, and it is outstanding. Automating and tracking the returns of our SMS efforts has been a snap, and messages go out when they need to go out every single time.

What do you dislike?

Cannot yet specify time windows for SMS send as we can with email campaigns. However, I have been told thas feature is in development, and I believe it.

Recommendations to others considering the product:

If you need a system that can process hundreds of thousands of leads, this is it.

If you're tired of traveling from vendor to vendor with a string of broken promises about data sync, welcome home.

What problems are you solving with the product? What benefits have you realized?

Email and SMS Automation: We're still exploring all the ways we can add to the business logic we've already implemented for marketing.

Reliable Automatic Data Processing: Inbox25's SymSync feature is robust enough that we can perform lead routing, status changes, and task assignment in the Inbox25 portal, and it works every time.

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Marketing Director
Computer Software
Mid-Market
(51-200 employees)
Validated Reviewer
Verified Current User
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"InBOX25 + Sugar = Sweet!"

What do you like best?

Flexibility. Once you understand the relationship between InBOX25 and Sugar there are any number of possible workflows, segmentations, and automations.

What do you dislike?

At first it was a challenge for me to understand how InBOX25 and Sugar CE integrated and functioned together. James at InBOX helped me connect the dots here.

Recommendations to others considering the product:

If your CRM is Sugar or Sugar CE, InBOX25 really is the only marketing automation application to consider.

What problems are you solving with the product? What benefits have you realized?

The ability to feature email in our multi channel content marketing strategy.

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UM
Small-Business
(11-50 employees)
Validated Reviewer
Verified Current User
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"Excellent marketing automation for SuiteCRM"

What do you like best?

The ease of creating complex workflows that mean I can click a button and the system does all the hard work for me! The system has saved me so much time whilst allowing a much more effective email marketing strategy to be delivered.

What do you dislike?

At first, getting used to the different types of lists was a little challenging. As with anything though, this became clear with practice and the syncing tools are pretty efficient.

What problems are you solving with the product? What benefits have you realized?

We have been able to deliver a better email communications startegy thanks to Inbox25. The automated workflows allow leads to be nurtured effectively without multiple manual interventions, which is a dream for a marketer with an intricate email marketing plan to deliver!

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Associate
Capital Markets
Small-Business
(11-50 employees)
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"A Product that Allows Meaningful SugarCRM Interactions"

What do you like best?

Knowledgeable and intelligent staff not only about Inbox25, but SugarCRM and CRMs/coding/html in general

Availability of staff to help you complete tasks on a consistent ongoing basis until you know how to do it yourself, for no extra charge - the willingness to help and patience also make a difference!

Partakes in brainstorm and configuring new systems

Real time metrics of campaigns (not static).

Flexibility with payments

Online chat is useful and always available

Updates to the system - constant improvements

In NYC - same time zone

What do you dislike?

Little non-working items on formatting dashboard - kinks of things not being the appropriate sizes or the same sizes as the boxes below (nothing major).

Campaign metrics are campaign specific only - do not go across multiple campaigns (to my knowledge) to give you a company wide marketing analysis.

What problems are you solving with the product? What benefits have you realized?

Solving...

How to reach potential customers/clients

See the spread and depth of our reach - analytics

Benefits

Ease of communicating and tracking emails to a large number of people (1000s)

Site monitor - allows you to see in real time who is active on your site and keeps a history

Creating forms/landing pages for users to fill in, which pushes data to SugarCRM to complete profiles