Channelscaler Reviews & Product Details

I greatly appreciate Channelscaler's flexible off-the-shelf modules designed for reseller business. These modules are highly responsive, allowing us to piece together competitive programs that effectively drive sales. The Channelscaler Portal serves as a crucial tool for our over 3,000 resellers, providing access to a broad array of sales enablement tools and documentation, including both native Channelscaler tools and in-house developments. Notably, the rebate incentive programs and deal registration programs incentivize reseller partners to grow their business and secure repeat support and subscription revenues, which is extremely beneficial for our operations. Channelscaler's close integration with our Salesforce.com CRM system and our in-house developed applications ensures seamless operations and streamlined processes. The Channelscaler team demonstrated impressive dedication and efficiency by successfully migrating our Partner Portal from Webinfinity, now 360 Insights, to ensure a seamless service switch over. Their ability to deliver the Portal and additional Rebate incentive programs at a competitive price further underscores Channelscaler's value. Additionally, Channelscaler's team proposed a new Portal design aligned with our branding, which included intuitive login authentication and security measures, as well as automated workflows for the programs, ensuring a smooth transition and comprehensive access for our partners. The ease of this initial setup, coupled with Channelscaler's commitment to customization and improvement, makes it a highly recommendable solution for our business needs. Review collected by and hosted on G2.com.

The deal registration program based on a back-end rebate program has not been entirely successful, requiring in-house enhancements. Additionally, the CS sales reward offer is primarily based on cash payments, which could be improved by introducing a points-based reward mechanism, currently not available. Review collected by and hosted on G2.com.

The platform has a clean user interface and a short learning curve, making it easy for both admins and users to get started quickly. Core functions such as user management, permissions, and reporting are stable and reliable. Customer support is responsive, and implementation was relatively simple. Channelscaler provides a solid base for partner management and content distribution without requiring constant admin attention. Review collected by and hosted on G2.com.

Despite its stability, the platform feels outdated compared to modern partner ecosystem tools. It lacks key collaboration features like partner-specific workspaces, shared campaign tracking, or co-GTM planning modules. There is no way to manage partner-spesific joint marketing or sales activities directly within the system. Customization options are limited, and integrations are not flexible enough for dynamic partner workflows. Overall, Channelscaler covers the basics but does not yet enable the level of partner engagement or automation that growing ecosystems need. Review collected by and hosted on G2.com.

The most helpful aspect of Channelscaler was the attentiveness and responsiveness of the support team. We were always treated as a priority and the team was always available when needed. Review collected by and hosted on G2.com.

The biggest challenge associated with adopting Channelscaler were the internal requirements needed to integrate and optimize the software. Not really a SW problem as much as an internal "build vs. buy" culture. Review collected by and hosted on G2.com.

The workflow streamlines the process of managing multiple accounts, making it much easier to handle them all. Our representatives are also excellent and quick to respond with any thing we may need. Review collected by and hosted on G2.com.

Updating the Resource Library requires too many steps, which makes the process unnecessarily complicated. Review collected by and hosted on G2.com.

I can switch to a user view to ensure the expected experience and group management features to allow access to specific content and resources based on partner region. Review collected by and hosted on G2.com.

I haven't experienced anything that I dislike in Allbound PRM. Review collected by and hosted on G2.com.

I love that it's so easy to you. I love that they're founder is awesome and has another biz which that gives us the ability to build custom function in to the portal. Customer support is 100% the BEST. Our rep is amazing! Review collected by and hosted on G2.com.

I wish it was prettier it kind looks like the backend of a website. I wish it looked more clean and crisp like a true webite. I think one big win would be allowing us to place SCORM files in the portal so our courses launch directly from the portal so we don't have to use a different portal ontop of this portal. Review collected by and hosted on G2.com.

Within same time zone so support tickets are managed in a timely manner, although cannot answer for Americas or Asia team.

Support ticket team is very responsive.

They understand the complexities of the Vendor. Review collected by and hosted on G2.com.

Awaiting for weekly catch ups to discuss gaps whereas prefer email updates within X time frame - usually because the follow up steps require other colleagues and rather get the fix implemented.

Some updates require more than 8 weeks which I think is undesirable as a client. This has now worsened and is around 16 weeks to get updates live.

Although understand complexities, it takes a long time to consider a potential resolution however this does not include making it live in production environment. Review collected by and hosted on G2.com.

Always available and helpful when needed. Easy to communicate with customer support and we appreciate our weekly meetings. And the portal seems very user friendly. Also the integration with Salesforce is very helpful, and is working most of the time. Review collected by and hosted on G2.com.

Sometimes when we request changes in the portal or when uploading POS data, it take some time. Review collected by and hosted on G2.com.

Deb is very knowledgeable about the platform and can help figure out how to accomplish needs with platform. Review collected by and hosted on G2.com.

Platform is clunky and not intuitive and feels like old technology.

Responses back on needs are slow and capabilities that should be part of the solution are not and not getting commitment to fix.

Some of the basics, like training materials were difficult to get and continue to be a struggle

No communication on support, bugs, enhancement status and fixes, spreadsheet that was created provides little to no context on what the issue is. Review collected by and hosted on G2.com.

Our CSM is fantastic. He is always very responsive and helps with any questions we have. Overall the experience has been good. Review collected by and hosted on G2.com.

I find the menus very confusing/clunky, especially in the "super user" view. There are way too many options and the options aren't as clear as they could be for what they do. The reporting functionality is also hard to work with and doesn't have functionality I would like to see--eg ability to pull a report that includes all of the fields on the request form.

In the Partner user view, it would be good to be able to see the view/edit/submit claims button without having to scroll to the right. Review collected by and hosted on G2.com.