It allows you to see the creativity that many employees within your organization may have that could not get or be able to present a voice in the past. It also allows you the ability to work with key stakeholders on new solutions which goes a long ways in your continued success in your respected business. I enjoy the interface and ease of use of the platform. It has enabled our staff to think about their problems differently and provide potential solutions. Ideawake is the most "service as a software"-like company I've worked with. The team is deeply committed to ensuring that ideas are not just captured, but also VALIDATED (huge), and have a process for being tested and implemented. This makes a huge difference.
We had a few instances where the software functions did not work properly and this impacted our ability to engage with users on their ideas. The Ideawake team did their best to quickly resolve the issues and were very responsive.
Our another only challenge related more to the sheer number of ideas that were submitted by our employees, and the innovation team's need to further categorize and analyze the ideas.
Great for collecting information from target group, has a free demo which can tell you whether this product is for you or not so it is highly recommended by me.
I've used Ideawake in my industry to get the feedback and and collaboration and discussion with the team management to create new ideas. But as this tool wasn't having any much tools related to categorization of the ideas as I've mentioned in the cons, I recently switched to another software.