Homebase Pricing Overview

Homebase is easy to setup, easy for the admins to use, and easy for the staff to use. We have all we need for quick and accurate payroll, scheduling, tracking PTO, and time clocks. Review collected by and hosted on G2.com.

The only downside is I help Homebase develop a really neat feature and once they rolled it out they wanted to charge me for it. Oh well, it was still a good idea and I would certainly use the feature but not for an additional cost to my subscription.

One other needed feature is a manager only section of the schedule that is private and doesn't get published. For example, I'd love to note on an random Monday "bring in donuts" or "follow up if this person is tardy" , or "supervisor will have just arrived back from vacay, go easy on them, or "drop these shifts by this day if the work load is light" Review collected by and hosted on G2.com.

It seems relatively easy to use. At least, their initial implementatio was decent, not withstanding the fact that the system freaks out if you have an employee whose previous company also used Homebase. Review collected by and hosted on G2.com.

When things go wrong, don't think their tech support cares to help you, even if the issue is time-sensitive, like needing to approve payroll and not being able to log in. But the worst thing is, we recently discovered an error in a payroll, we called them to see how we can fix it, and their solution was to "VOID" that payroll, and run an "off-cycle" payroll. You would think that having voided the wrong payroll, they would not try to take money for the tax withholding for the VOIDED payroll, right? WRONG!!! They happily took out $5.5k from our account, and guess what, they then took out another 5k from our account four days later! When I asked for a refund pronto, they pretty much shrugged and said "too bad, it will take 5-7 business days to process a refund." Talk about thievery! And they claim to be helping small businesses! Yeah right, more like helping themselves to small businesses' money! Avoid like the plague. Their slow customer support, plus their apparent belief that they can take and keep our money, is proof that they really don't care about their customers. I'd rather pay more for an honest service with decent customer support. Review collected by and hosted on G2.com.