
I was HockeyStack's biggest internal advocate. Two years of championing the platform before finally getting buy-in. I wanted this to work. It didn't.
The core failure: they couldn't connect our data. Review collected by and hosted on G2.com.
The core failure: they couldn't connect our data. And this wasn't a complex data problem. Our systems are straightforward.
What was more disappointing than the failure itself was the lack of effort in trying to fix it.
Our demand gen, operations, and data teams made themselves fully available, Even with that level of cooperation on our end, HockeyStack couldn't answer basic questions or provide clear direction on next steps.
For a platform at this price point, that's not acceptable.
Onboarding was lengthy and complicated which would be fine if it led somewhere. It didn't.
With 90% of touch points requiring manual mapping, we were essentially building the integration ourselves.
The support structure is visibly strained. Account managers are clearly overloaded, and support calls are booked in 15-minute back-to-back slots not exactly the white-glove experience you'd expect at this investment level. Review collected by and hosted on G2.com.


