--- title: Hiver in Gmail Reviews meta_title: 'Hiver in Gmail Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1283 reviews by the users' company size, role or industry to find out how Hiver in Gmail works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 1283 scale: '5' date_modified: '2026-07-17' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Hiver in Gmail Reviews **Vendor:** Hiver **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.6/5.0 **Total Reviews:** 1,283 ## About Hiver in Gmail Hiver in Gmail transforms Gmail into a powerful AI-native help desk. Support teams can manage shared inboxes, collaborate on conversations, automate workflows, and use AI to handle requests more efficiently, all without leaving the comfort and familiarity of their Gmail inbox. Key features of Hiver in Gmail: - Shared Inbox Management: Shared inboxes like support@, info@, or help@ can be managed directly inside Gmail. Every incoming email can be assigned to a specific person, and teammates can collaborate through internal notes without a single forward or CC. - AI across the support lifecycle: Every conversation is automatically tagged and triaged as it arrives. Agents get drafted responses based on your help docs and CRM data, and every reply is checked for tone, completeness, and accuracy before it goes out. - AI knowledge management: Instead of waiting for someone to audit your knowledge base, Hiver does it continuously. It flags outdated content, spots gaps, and auto-generates articles your team can review and publish. - Cross-team collaboration and escalation: Loop in teammates with internal notes, initiate Slack messages, link Jira issues, create ClickUp tasks, and log cases in Salesforce, all without leaving the conversation. Every handoff keeps the full context intact. - Analytics and reporting: Track response times, SLA compliance, and individual agent performance without leaving Gmail. Filter by customer tier, client, domain, or any custom field your team uses. - Workflow automation with a visual builder: Build automations that go beyond fixed rules. AI reads the context of each conversation, assigns it to the right agent, and extracts key details like order IDs or invoice numbers. Those details can then trigger downstream actions or update records in connected tools like Salesforce or Jira, without anyone doing it manually. Support teams at 10,000+ organizations, including the likes of Bynder, Epic Games, and Flexport, trust Hiver to run their support function. Part of what drives that trust is knowing Hiver in Gmail comes with 24x7 product support led by humans, on all its plans, regardless of what tier you’re on. ## Hiver in Gmail Pros & Cons **What users like:** - Users value the **ease of use** of Hiver, making team communication and task assignments efficient and streamlined. (182 reviews) - Users value the **effective team collaboration** features of Hiver, enhancing communication and organization within their remote teams. (149 reviews) - Users value the **efficient email management** of Hiver, enhancing communication and task assignment for remote teams. (131 reviews) - Users find Hiver enhances **communication** , facilitating seamless collaboration and improving productivity in team workflows. (105 reviews) - Users praise Hiver for its **sophisticated collaboration features** , enhancing team productivity and streamlining communication effectively. (82 reviews) - Users highlight the **excellent customer support** of Hiver, essential for enhancing team collaboration and efficiency. (82 reviews) - Users find **assignment management** in Hiver enhances collaboration and organization, streamlining task tracking and communication. (78 reviews) - Helpful (71 reviews) - Easy Setup (66 reviews) - Unified Inbox (65 reviews) **What users dislike:** - Users face **email issues** with Hiver in Gmail, including glitches, difficulty in searching, and limited formatting options. (72 reviews) - Users feel **missing features** hinder Hiver's potential, wishing for more integrations and enhanced email management tools. (47 reviews) - Users find the **limited features** of Hiver in Gmail restricting, particularly for mobile functionality and analytics. (34 reviews) - Users experience **slow loading** with Hiver in Gmail, which can hinder quick actions during busy workflows. (32 reviews) - Users experience **bug issues** with Hiver, including disconnections and slow performance, complicating the user experience. (28 reviews) - Users experience occasional **technical issues** with Hiver, including glitches that disrupt email functionalities and unexpected logouts. (28 reviews) - Slow Speed (25 reviews) - Users experience **frequent issues with third-party integrations** and face challenges in managing shared inbox communications effectively. (24 reviews) - Notification Issues (22 reviews) - Tagging Issues (22 reviews) ## Hiver in Gmail Reviews ### 1. Streamlined Email Collaboration That Feels Native to Gmail **Rating:** 5.0/5.0 stars **Reviewed by:** Divyam K. | Customer Success Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Hiver in Gmail?** Hiver’s shared inbox and email collaboration features make it incredibly easy for teams to manage support and sales queries without missing anything. The ability to assign emails, track status, and communicate internally via notes improves productivity and response time significantly. **What do you dislike about Hiver in Gmail?** Sometimes the performance can lag slightly when handling a high volume of emails or when switching between views. Also, some deeper automation features are limited compared to full-fledged help desk tools. **What problems is Hiver in Gmail solving and how is that benefiting you?** Hiver helps us manage shared email inboxes (like support@ and info@) in a much more organized and efficient way. Before Hiver, tracking ownership of emails, response status, and internal communication was messy and time-consuming. Now, emails can be easily assigned to team members, statuses are clearly visible, and internal notes help avoid back-and-forth or duplicate replies. It has improved team accountability, response time, and overall customer experience. ### 2. A game-changer for team inboxes **Rating:** 5.0/5.0 stars **Reviewed by:** Team T. | Directeur commercial et marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** September 11, 2025 **What do you like best about Hiver in Gmail?** The ability to assign emails to specific team members is invaluable. No more "did someone reply to that?" chaos. The shared draft and notes features have also streamlined our collaboration immensely, ensuring we're all on the same page and providing consistent, high-quality customer service. The best part about Hiver is that it's super simple. Since it's right in Gmail, it's not a pain to learn, everything is already implemented. We didn't have to train our team on a new tool; they were productive with it from day one; the integration was very smooth. Customer support is very efficient with the 24/7 chat available. **What do you dislike about Hiver in Gmail?** Nothing comes to mind. The only downside is that it’s exclusively for Gmail, so it won’t work if you’re on a different email platform. **What problems is Hiver in Gmail solving and how is that benefiting you?** Before we started using Hiver, our shared inboxes were a constant source of frustration and inefficiency. We struggled with visibility, accountability, and a lot of wasted time. Our team is more efficient, our workflows are smoother, and we have a much clearer picture of every customer conversation. ### 3. Great Email Management Tool for Support Teams - Needs Stronger Slack Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Bala K. | Data Scientist, Small-Business (50 or fewer emp.) **Reviewed Date:** September 11, 2025 **What do you like best about Hiver in Gmail?** The email management and task assignment features are excellent. It centralizes communication and ensures nothing slips through the cracks. Using it as our major customer support workflow has been a game-changer. It is quite easier to use and we use it quite frequently in our day to day routine. **What do you dislike about Hiver in Gmail?** A two-way integration with Slack would be extremely helpful. Right now, we can view some notifications, but deeper integration to manage tasks or conversations directly from Slack would improve efficiency. Also, better email notifications like daily digest will be useful. **What problems is Hiver in Gmail solving and how is that benefiting you?** Hiver helps us manage customer support directly from Gmail without needing a separate ticketing system. Instead of forwarding or CC’ing emails, we can assign tasks, track ownership, and leave internal notes right within the inbox. This eliminates confusion about who is handling what and ensures faster response times for customers. It also improves team visibility - everyone can see the full context of a conversation, which reduces duplication and miscommunication. As a result, our customer support workflow is more organized, efficient, and accountable. ### 4. Great, asset app for our business **Rating:** 4.0/5.0 stars **Reviewed by:** Shannon F. | Operations Director, Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2018 **What do you like best about Hiver in Gmail?** Automation works great. Task assignment is our main line of workflow! **What do you dislike about Hiver in Gmail?** Sometimes buggy when wanting to act quickly, improve keyboard shortcuts. **What problems is Hiver in Gmail solving and how is that benefiting you?** Management of different inboxes in one place. **Official Response from Niraj Ranjan Rout:** > Hello, I'm Niraj, Founder/CEO@Hiver. Thanks for your feedback, and sorry about the problem you faced. Could you please write to me on niraj@hiverhq.com. I'll make sure we look closely at the issue you have faced with speed on the new Gmail UI and have that sorted out. I'd look forward to hearing from you. ### 5. Hyper has really helped improve my organization. **Rating:** 4.5/5.0 stars **Reviewed by:** Aminta P. | Property manager assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** June 11, 2025 **What do you like best about Hiver in Gmail?** I like that Hiver keeps people accountable for the emails that they have to answer by assigning the email to a certain person. **What do you dislike about Hiver in Gmail?** Sometimes it mixes up too many emails and I can't separate the ones directly addressed to me. **What problems is Hiver in Gmail solving and how is that benefiting you?** The tracking and preventing of losing emails and providing great customer service. ### 6. Makes handling & assigning support inquiries a breeze! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Sports | Small-Business (50 or fewer emp.) **Reviewed Date:** September 11, 2025 **What do you like best about Hiver in Gmail?** Hiver has been great for managing the queue of support inquiries that come to us on a daily basis. I really enjoy that I can use some of the automation features to pick up on certain words or the intent of the request and from there, properly assign it to the relevant team member to handle. It keeps my inbox organized!! Also support was quick to help when I was first starting out which I appreciated! **What do you dislike about Hiver in Gmail?** My one comment, which really isn't even a Hiver problem probably, is that when I'm assigning emails to other people, they stay marked as unread in my inbox. So I have all these "unread emails" in my inbox that other team members have already taken care of. So it looks like I deceivingly have more emails to take care of than I really do. **What problems is Hiver in Gmail solving and how is that benefiting you?** It's helping us manage our support inquiries. We are a small team that is having an increased volume of support inquiries that need to be streamlined and organized to the proper individuals to take care of the requests. ### 7. Nice Platform for Office Uniformity **Rating:** 4.0/5.0 stars **Reviewed by:** Nicole H. | Operations Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2025 **What do you like best about Hiver in Gmail?** Hive has been really helpful in helping our team be able to work more efficiently in unison while not being present with each other. Instead of having to talk to eachother and then reply to an email, Hiver gives us easy visibility into what is happening behind the scenes. It's relatively user friendly and the team picked up how to use it quicly. Hiver's customer service is also very helpful! **What do you dislike about Hiver in Gmail?** After installing Hiver- things just move slower in the email platform/URL/inbox. It is quite a heavy lift to install Hiver and get it working as efficiently as I know it can! It's a LOT of manual work upfront which would be my biggest hesitency in recommending it to someone. **What problems is Hiver in Gmail solving and how is that benefiting you?** It's allowing our team to have insight and visibility into all the different areas of our business and allowing our team members to stay in their lane of expertise. ### 8. My experience is amazing, but I feel I still haven’t been able to make use of everything available **Rating:** 5.0/5.0 stars **Reviewed by:** Bruno K. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** September 11, 2025 **What do you like best about Hiver in Gmail?** What I like the most is how easy it is to move emails into the mailboxes and assign an owner. After all, without someone responsible, it becomes difficult to manage. **What do you dislike about Hiver in Gmail?** What I like the least is the app, which is not very user-friendly. That’s why I keep using the Gmail app, but with it I can’t tell which emails belong to a shared mailbox and which don’t. This reduces my productivity. **What problems is Hiver in Gmail solving and how is that benefiting you?** The first benefit is allowing people to have access to all the emails in the mailbox. This makes internal communication easier. The second is the possibility of using it as a customer support tool. ### 9. Hiver helps me focus on my work and my clients and most of all keep track when my memory fails me. **Rating:** 4.5/5.0 stars **Reviewed by:** David B. | Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 06, 2023 **What do you like best about Hiver in Gmail?** Hiver really works well to sort out the emails I specifically need to give attention to, helps me keep track of ongoing projects, and keeps me focused on what I need to do for the day. **What do you dislike about Hiver in Gmail?** I wish it were easier to undo when accidentally tagging an email in our shared inbox as closed. **What problems is Hiver in Gmail solving and how is that benefiting you?** It's helping organize my company's messaging and streamline the process for tackling client requests in an orderly fashion and on time, keeps my email use time to a minimum. Helps me track conversations over long periods of time. **Official Response from Ashmit Chakravarty:** > Hello David, Thank you for the feedback. We are glad that you and your team can track the workload and increase efficiency with Hiver's email management. If you face consistent performance issues, we request you write to us at support@hiverhq.com. Ashmit | Marketing, Hiver ### 10. The more I use it, the more you discover how much additional functionality it has to offer. **Rating:** 4.5/5.0 stars **Reviewed by:** Lisa R. | Senior Customer Service Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 09, 2022 **What do you like best about Hiver in Gmail?** It allows you to manage workloads and team members, especially during absences. Allows for monthly reporting of volume and team member completion numbers. **What do you dislike about Hiver in Gmail?** Learning curve if team members are not familiar with google and hiver. Getting customers to send to Hiver email instead of individuals can also create confusion. Once everyone is on board, the process flows nicely. **What problems is Hiver in Gmail solving and how is that benefiting you?** Managing workflow and balancing incoming order volume. Gives clear visibility. **Official Response from Ashmit Chakravarty:** > Hello, Thank you for the feedback. It's great to know that Hiver is contributing to the efficiency and collaboration of you and your team. For any questions you may have, kindly contact us at support@hiverhq.com. Ashmit | Marketing, Hiver ### 11. Sorting through a maze of countless emails **Rating:** 5.0/5.0 stars **Reviewed by:** John C. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 29, 2024 **What do you like best about Hiver in Gmail?** When our CEO introduced us to Hiver, my first impression is that nothing could be as good as advertised. We easily get 100 plus emails a day of medical records that must be uploaded properly and suspensed throughout the 20 member team. Litle did I know that Hiver categorization makes it possible to handle an avalanche of emails by allowing the work load to be categorized and allow anyone free from a task to step in and pick up someone else's workload to keep them from falling behind. The best way to describe what Hiver does is balance the workload and keep up with the deadlines and tasks much easier. Once I finish uploading all the faxes, I look and see which employee appears to have too many emails assigned to her, so I text her I'll jump in and start processing some of her workload. Or if someone is busy intaking a new client (and it can be two or three hours), she or he can signal to rest of employees on google chat that need help in my email box for next hour and someone jumps to it. Our workload is distributed more equally but the outcome is since utilizing and training on Hiver we rarely fall behind in timely processing of the many tasks our legal office requires. Makes multi-tasking much easier. **What do you dislike about Hiver in Gmail?** Least helpful is that it's easy to think someone is behind processing tasks and to assume they are not keeping up when the reality is they are speaking with clients or business vendors handling matters. When you have a multiploe email chain, you have to remember that the first email might be closed and assigned to someone but that the next eail might also need closing after confirming the assignee. Other than that, hard to think of any negatives as it is a must for companies that need multi-tasking. **What problems is Hiver in Gmail solving and how is that benefiting you?** I communicate with at least ten to twelve of our employees daily. Hiver makes things go smooth. I assign incoming emails to the various project managers and then I can observe if those assignments get processeed efficiently. I go home knowing where we are at and when I come in the next day by looking at the Hiver unassigned vs assigned categories I instantly get an accurate snapshot of where I need to start. ### 12. Helpful to stay organized, assign emails and track efficiency **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2025 **What do you like best about Hiver in Gmail?** Hiver helps our team stay organized and prevents the diffusion of responsibility in email chains with multiple recipients. With shared inboxes for different facets of our business (finance, leasing, etc.), Hiver ensures that the right team member is assigned to each thread. This streamlines our communication, reduces confusion, and eliminates delays. Hiver is part of our everyday - we use the email templates, tags and analytics. **What do you dislike about Hiver in Gmail?** Hiver assigns every email in our inboxes, which can sometimes feel overwhelming. While there are settings to automatically close spam and ‘thank you’ emails, configuring these rules requires additional time and setup. **What problems is Hiver in Gmail solving and how is that benefiting you?** Hiver helps our team stay organized and ensures accountability in email communication. Before using Hiver, emails sent to shared inboxes (finance, leasing, etc.) often led to confusion—multiple team members would either respond to the same email or assume someone else would handle it. Hiver eliminates this diffusion of responsibility by allowing us to assign emails directly, ensuring timely and clear responses. Additionally, Hiver streamlines our workflow by keeping all communication within Gmail, reducing the need for external tracking tools. Features like automated email assignment and rules for closing spam or low-priority messages help us manage inbox overload more efficiently. While setup requires some initial time investment, the long-term benefits of improved organization and faster response times outweigh the effort. **Official Response from Moinak Ray:** > We're glad to hear that Hiver has been helpful in keeping your team organized and accountable in email communication. Our shared inboxes, email assignment, and analytics features are designed to streamline communication and reduce confusion. We understand that the automatic email assignment may feel overwhelming at times, and we appreciate your feedback on the setup process for configuring rules. We're continuously working on improving the user experience, and your input is valuable to us. ### 13. Excellent tool for team communication. **Rating:** 5.0/5.0 stars **Reviewed by:** Ashley S. | Chief Operations Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2025 **What do you like best about Hiver in Gmail?** Hiver let's me see at a glance what my team is working on. I can get detailed stats on our reponse times. We can make notes within the system to ensure we are all on the same page. Setup was much easier than the first product we tried. **What do you dislike about Hiver in Gmail?** Very few downsides. Sometimes an email gets stuck in my inbox after it's closed but a quick x-out of the inbox tag resolves the issue. **What problems is Hiver in Gmail solving and how is that benefiting you?** It is easy for us to grab emails from a shared inbox without unnecessary coordination. Closed emails pop back into open status with replies. Internal notes are easily visible. ### 14. Great program **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2025 **What do you like best about Hiver in Gmail?** We were looking for a solution for a shared customer service inbox that allowed us to assign emails. Hiver did this and more. There were lots of features that we loved- email templates, auto responses & analytics were some of my favotires! We used Hiver on a daily basis and were able to keep organized. It was so simple to install and learn to use. **What do you dislike about Hiver in Gmail?** I tried using the CSAT and everytime we closed an email it sent the survey but if a customer responded to the email instead of clicking an answer it would open the email back up and it was an endless cycle so eventually I just turned it off. You have to use Chrome browser to utalize Hiver. **What problems is Hiver in Gmail solving and how is that benefiting you?** Hiver allowed us to used one shared inbox with several customer service reps. **Official Response from Moinak Ray:** > Thank you for sharing your positive experience with Hiver! We're happy to hear that you found our features like email templates, auto responses, and analytics helpful for keeping your team organized. We appreciate your feedback regarding the CSAT feature and the issue you encountered. Our team is constantly working on improving our platform, and we will look into this to ensure a better experience for you in the future. If you have any other suggestions or need further assistance, please feel free to reach out to us at support@hiverhq.com. ### 15. It is very user-friendly. **Rating:** 5.0/5.0 stars **Reviewed by:** Kate T. | Scheduler, Mid-Market (51-1000 emp.) **Reviewed Date:** April 05, 2025 **What do you like best about Hiver in Gmail?** The interface because it is easy to navigate. **What do you dislike about Hiver in Gmail?** On the shared mail boxes, it sometimes does not show email trails if we are not looped in. **What problems is Hiver in Gmail solving and how is that benefiting you?** It solves the problem of back and forth with team mates because of the shared mailbox. ### 16. Great Way to Organize Group Email **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** February 18, 2025 **What do you like best about Hiver in Gmail?** The ability to sort and tag emails as a team. The ability to assign emails to specific team members. The ability to mark an email as closed when complete to prevent confusion or duplication. **What do you dislike about Hiver in Gmail?** Can't tag yourself in the email notes and receive a notification. If the email is not explicitly split then everyone sees the email chain, could be a problem if one member is not on Hiver and is unaware this is happening. **What problems is Hiver in Gmail solving and how is that benefiting you?** Organization of emails, ability to highlight key emails to busy individuals, the ability to mark items as complete once actioned. ### 17. Great organization for Gmail **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** September 11, 2025 **What do you like best about Hiver in Gmail?** It turns Gmail into a workflow powerhouse **What do you dislike about Hiver in Gmail?** Ultimately it's limited slightly by the Gmail interface **What problems is Hiver in Gmail solving and how is that benefiting you?** It helps us organize/compartmentalize ### 18. My experience using Hiver **Rating:** 4.0/5.0 stars **Reviewed by:** Carlin F. | Customer Success Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** February 18, 2025 **What do you like best about Hiver in Gmail?** I love the fact that it is an extension that can be installed at a click of a button. It's simple to use and also allows for templates and trainings. **What do you dislike about Hiver in Gmail?** It really slows down your email inbox after it was installed. **What problems is Hiver in Gmail solving and how is that benefiting you?** It's assisting us to have more visibility on our work and has improved our response times to our clients. It has also assisted us in making more sales. **Official Response from Moinak Ray:** > Thank you for sharing your experience with Hiver! We're thrilled to hear that you find it easy to use and appreciate its features like templates and trainings. We understand your concern about the impact on your email inbox speed and we apologize for any inconvenience this may have caused. Our team is constantly working on optimizing performance to ensure a smooth user experience. If you need any assistance or have further feedback, please feel free to reach out to us at support@hiverhq.com. We're here to help and ensure you get the most out of Hiver. ### 19. Hiver is wonderful if you are collaborating with a team **Rating:** 4.0/5.0 stars **Reviewed by:** Ashley D. | A, Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2025 **What do you like best about Hiver in Gmail?** The ability to track things that not only you are working on, but your team as well. **What do you dislike about Hiver in Gmail?** We have had a hard time finding emails that we have marked as closed. **What problems is Hiver in Gmail solving and how is that benefiting you?** Being able to tag another team member ro assign an email that was sent to myself to someone else. Also, Love the ability to follow an email to make sure its been taken care of. **Official Response from Moinak Ray:** > Thank you for sharing your positive experience with Hiver! Glad to hear that you find our collaboration features beneficial for your team. We understand the importance of easily locating closed emails and will look into improving this functionality. Your feedback helps us enhance our product to better serve you. If you encounter any more issues or have further suggestions, please feel free to reach out to us at support@hiverhq.com. We're here to assist you and ensure you have a seamless experience with Hiver. ### 20. Hiver a great tool for a shared inbox **Rating:** 4.0/5.0 stars **Reviewed by:** Ben W. | head of payouts, Mid-Market (51-1000 emp.) **Reviewed Date:** February 20, 2025 **What do you like best about Hiver in Gmail?** Hiver is excellent at allocating the email work load to the correct person and response coming back being allocated back to the original person this makes managing our email account alot easier **What do you dislike about Hiver in Gmail?** The only down side is it takes emails slightly longer to come through **What problems is Hiver in Gmail solving and how is that benefiting you?** Hiver just makes it alot easier to manage the emails coming in **Official Response from Moinak Ray:** > Thank you for sharing your feedback on Hiver! We're happy to hear that you find our tool helpful in allocating email workload efficiently. We appreciate your input on the email delivery speed, and we'll certainly look into ways to improve this aspect for a better user experience. If you have any further suggestions or encounter any issues, please feel free to reach out to our support team at support@hiverhq.com. We're here to assist you and ensure you have a seamless experience with Hiver. Thank you for choosing us! ### 21. Hiver is very user friendly and a great tool to help organize. **Rating:** 4.5/5.0 stars **Reviewed by:** Miranda E. | Operations Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2025 **What do you like best about Hiver in Gmail?** I love how easy it is to organize and share releavant emails with the right people. I use it every day, multiple times a day. **What do you dislike about Hiver in Gmail?** My only complaint is that it isn't possible to close out multiple emaisl at once. **What problems is Hiver in Gmail solving and how is that benefiting you?** Using a shared support inbox and allowing me, as operations, organzie emails for folks. ### 22. Solid product **Rating:** 4.0/5.0 stars **Reviewed by:** Jen Z. | Client Success Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 18, 2025 **What do you like best about Hiver in Gmail?** Easy to manage shared inboxes, email templates are a nice add **What do you dislike about Hiver in Gmail?** Closing out emails is annoying sometimes, needs an option to share your draft with teammates **What problems is Hiver in Gmail solving and how is that benefiting you?** The team can share an inbox easily ### 23. Works great most of the time **Rating:** 3.5/5.0 stars **Reviewed by:** Steve R. | Support manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2025 **What do you like best about Hiver in Gmail?** Send and close emails with one click, assign emails to others and leave notes. **What do you dislike about Hiver in Gmail?** Sometimes it doesn't load properly or at all. Sometimes the emails do go away after clicking send and close. **What problems is Hiver in Gmail solving and how is that benefiting you?** We can easily track if someone has responded to an email that several of us get copied on. **Official Response from Moinak Ray:** > Thank you for sharing your experience with Hiver! Glad to hear that you find features like one-click email actions and email assignment beneficial. We apologize for any inconvenience you've experienced with loading issues and emails not closing properly. Our team is constantly working to improve performance and ensure a seamless user experience. If you encounter any further issues, please reach out to our support team at support@hiverhq.com, so we can assist you promptly. ### 24. Absolute game changer for our team **Rating:** 5.0/5.0 stars **Reviewed by:** Patience S. | Chief Operating Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 07, 2022 **What do you like best about Hiver in Gmail?** The integration of Hiver into Gmail is hands-down the best feature. When searching for a shared inbox I did not want something that would require having yet another tab open. I needed something that would work with the system that my team was already using. **What do you dislike about Hiver in Gmail?** I dislike that you aren't able to assign more than one person to an email. There are some items we have that are being addressed by multiple people and I would like the emails to show up in both of their assigned tabs. This is still the biggest downside I have experienced. **What problems is Hiver in Gmail solving and how is that benefiting you?** Hiver helps to solve the issue of missed emails - it is very easy for an email to get lost if it is sent to a single team member, but when everyone has access to the emails it holds us all accountable. It also cuts down on the forwarding (then forgetting) of emails. The collaboration aspect is also very beneficial - I like being able to make comments on the emails and chat with my teammates without having to leave the email. **Official Response from Anu V:** > Patience, thanks for the love :) We're thrilled to hear that you're able to stay on top of your emails and collaborate seamlessly with your team using Hiver. It's funny you should mention how Hiver solves the case of the missing email, which was exactly what we called one of our marketing campaigns earlier this year. Click on "See how Hiver improved" to check out our YouTube video, I'm sure you'll love and relate to it. Your feedback about having more than one user assigned to an email is definitely an interesting ask. I'll reach out to you soon to discuss this in further detail with you. Anu | Hiver Customer Success ### 25. Hiver has been in use for couple months in our company and so far we are satisfied **Rating:** 4.0/5.0 stars **Reviewed by:** Anna K. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2024 **What do you like best about Hiver in Gmail?** Tags and filtering has been the most used and valuable for us. With Hiver we can manage small businesses emails and break down offers and other messages so that they can be more easily handled by several people. Very easy to use and it took just couple days to get used to Hiver. We use it daily and all the time. It makes the email messaging quick and more systematic. Customer support answers also well to our questions. **What do you dislike about Hiver in Gmail?** Sometimes the ''Private link for members of the shared mailbox'' links won't work and another issue we have had is that when when replying to a thread where the most recent message was sent by me, Hiver automatically selects me as the recipient. If this is not corrected, the message will not reach the right person. **What problems is Hiver in Gmail solving and how is that benefiting you?** With Hiver, customer emails don't get lost in the mail and our people can easily manage contacts and leave comments to help the next processor move on. This helps us to keep response times short. In addition, for example, requests for quotations are easy to process using tags, and if a customer has not responded to a request for quotation, we can send a new enquiry later, either through automation or ourselves. This allows us to better deliver final orders. **Official Response from Akshay Adheesh:** > Hey Anna, I am Akshay, the Support manager at Hiver. Thank you so much for taking the time to share your experience with us. We greatly appreciate your kind words and are thrilled to hear that Hiver is helping you manage customer emails effectively and improve response times. Thank you for sharing your positive experience with us! However, we are equally concerned about the challenges you've encountered. If the issue persists, please don't hesitate to email our 24/7 Hiver support team at support@hiverhq.com. We're here to assist you. Regards, Akshay Adheesh Hiver Support ### 26. Very useful for teams **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.) **Reviewed Date:** March 13, 2025 **What do you like best about Hiver in Gmail?** Being able to share and assign emails to and with individuals **What do you dislike about Hiver in Gmail?** If not properly distributed you can receive a lot of unnecessary emails **What problems is Hiver in Gmail solving and how is that benefiting you?** Connecting all staff on a shared inbox is invaluable ### 27. Very clear, and useful. Will let you save a lot of time **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Sports | Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2025 **What do you like best about Hiver in Gmail?** The most helpful thing is the progress tracker **What do you dislike about Hiver in Gmail?** I dont like the joined mail necessary to improve the tracking performance **What problems is Hiver in Gmail solving and how is that benefiting you?** Is helping me in keeping track of all the mail conversation I have opened ### 28. Helpful in some ways with a learning curve **Rating:** 2.5/5.0 stars **Reviewed by:** Leif N. | Executive Director, Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2025 **What do you like best about Hiver in Gmail?** Helps the team manage triage for a shared inbox **What do you dislike about Hiver in Gmail?** People report missing emails or not having insight into their workflow **What problems is Hiver in Gmail solving and how is that benefiting you?** Email management ### 29. Hiver Inbox Management tool review **Rating:** 5.0/5.0 stars **Reviewed by:** Eric H. | Senior Accountant, Mid-Market (51-1000 emp.) **Reviewed Date:** January 17, 2024 **What do you like best about Hiver in Gmail?** Hiver help our accounts payable team manage their inbox in an organize manner. Our AP team receives hundreds of emails per day, and Hiver help us delegate and assign emails to our AP organization. As a manager, their analytics feature helps me monitor the work and gives me good insight on responsibilites. **What do you dislike about Hiver in Gmail?** We experience minor glitches and bugs such as emails that shows up as 'unassigned' even though the inbox was clear. Their customer support team was able to resolve it after raising the issue. **What problems is Hiver in Gmail solving and how is that benefiting you?** Hiver is solving our problems for our accounting team of inbox organization. The fact that hiver integrates directly with gmail really help made the user adoption, user experience a seemless experience. **Official Response from Moinak Ray:** > Thank you for sharing your experience with Hiver! We're thrilled to hear that our tool has been instrumental in helping your accounts payable team manage their inbox efficiently. We appreciate your feedback on the glitches you encountered, and we're glad our customer support team was able to assist you promptly. Your insights on the benefits of Hiver for your team's organization and integration with Gmail are valuable to us. We'll continue to work on improving our platform to provide a seamless experience for you and your team. If you have any further feedback or need assistance, please don't hesitate to reach out. Thank you for choosing Hiver! ### 30. Very helpful tool with some limitations **Rating:** 4.0/5.0 stars **Reviewed by:** Rebecca M. | Services Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2024 **What do you like best about Hiver in Gmail?** I love the ease of working within Hiver and having a shared inbox with my colleagues. It makes it so easy for us to grab e-mails for each other when someone is out. The search feature is powerful, so we can find customer emails quickly by sharing an inbox. Finally, the template feature is incredible. I love that I can have private templates that only I use but that we also have shared templates for e-mails we send often. Being able to have a CSM-like program operating within Gmail is fantastic. **What do you dislike about Hiver in Gmail?** The SLA markers are finicky, and we've had a lot of trouble getting them to report correctly. When we first set up our shared inbox, we had challenges with e-mails filtering into the wrong sections, which was frustrating. We've been able to troubleshoot a lot of these, but it took a bit longer to get up and going. **What problems is Hiver in Gmail solving and how is that benefiting you?** We were looking for a solution to create a shared inbox within our Gmail accounts, and Hiver has done an excellent job of making it possible. As a small team, we didn't want to use a separate program to track our work, and Hiver has made managing our customer communications seamless. ### 31. Hiver review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 02, 2025 **What do you like best about Hiver in Gmail?** Easy to assign emails to different people **What do you dislike about Hiver in Gmail?** Cant assign multiple emails to people at once **What problems is Hiver in Gmail solving and how is that benefiting you?** Helping to manage a shared inbox ### 32. A user friendly and effective email management software which has all the features you need **Rating:** 5.0/5.0 stars **Reviewed by:** Beckii E. | office manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 03, 2021 **What do you like best about Hiver in Gmail?** The software is easy to use and has plenty of features to help manage customer service and sales emails swiftly an effectively. It also helps to distribute the workload. **What do you dislike about Hiver in Gmail?** I would like to be able to see what each of my team members have assigned to them in total, without going into each individual inbox. I would also like the ability to assign emails to multiple people or sub-assign them. **What problems is Hiver in Gmail solving and how is that benefiting you?** The tag system is simple and effective for putting emails into folders and allocating emails is simple. We also use WhatsApp and LiveChat for instant responses. **Official Response from Ashmit Chakravarty:** > Hello Beckii, Thank you for the feedback. It's great to know that Hiver's email management is contributing to the efficiency and collaboration of you and your team. We will share your request internally with the Product team. Please continue using Hiver, and do not hesitate to contact us at support@hiverhq.com for any issues. Ashmit | Marketing, Hiver ### 33. Excellent Business Tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Manufacturing | Enterprise (> 1000 emp.) **Reviewed Date:** February 22, 2024 **What do you like best about Hiver in Gmail?** The fact that I can easily transfer emails to my team with just a click of the mouse is amazing. I also took a minute to create some automation rules that have been life savers. Emails that I do not need to see are automatically assigned to my team. It has saved me so much time! HIver is a very user friendly tool that has worked seamlessly with gmail. **What do you dislike about Hiver in Gmail?** I cannot figure out the collision detection I guess because my team and I are constantly replying to the same emails. A lot of the times you do not see their reply until after I have also already emailed. **What problems is Hiver in Gmail solving and how is that benefiting you?** I am an Account Director and I have all emails come to me but I can easily assign those to my team when needed. I have also automated certain emails to go directly to my team. This has saved me so much time! ### 34. Easy to Configure in Gmail Environment **Rating:** 4.5/5.0 stars **Reviewed by:** Sandra R. | Program Director, Small-Business (50 or fewer emp.) **Reviewed Date:** December 07, 2023 **What do you like best about Hiver in Gmail?** We use Hiver daily for several shared inboxes. It helps us to quickly route calls to the person who is best equipped to answer that email. **What do you dislike about Hiver in Gmail?** It sometimes "rolls up" emails from the shared inbox with the same email that arrives in my person inbox. If that email through Hiver is marked closed by someone else, the same email in my inbox is marked as read and I may not see it. it is a minor glitch and we have found a workaround for it. **What problems is Hiver in Gmail solving and how is that benefiting you?** We have several shared inboxes, and several persons may need to respond to those emails. Instead of having one person responsible for answering and then forwarding those to the appropriate person, Hiver allows us to quickly route an email to the person by assigning it to them. We can mark the email closed once the issue is resolved. We can track our response time to emails and the type of email that comes in. From an analytics standpoint, we can also measure the number of emails we have related to single issues to help us develop better internal processes. ### 35. Great extension, but don't value customers or product consistency **Rating:** 2.0/5.0 stars **Reviewed by:** Max G. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 03, 2020 **What do you like best about Hiver in Gmail?** - Ease of use. Very short learning curve. - Beautiful and seamless UI. - Works directly in GMAIL, avoiding the need to have to jump between different tabs or software. **What do you dislike about Hiver in Gmail?** - Hiver is continuously changing their plans. Negatively. Moving features to more expensive tiers, arbitrarily increasing the pricing of their plans, and then adding handicap features to lower level plans in order to force users to accept a deteriorated performance or othererwise upgrade. - In November 2023 they randomly added a feature that inserts Hiver branding/marketing into your emails. Their messaging about this is it "Reinforces the trust between you and your email recipients...". You can't turn off their hijacking of the email, the adding of this watermark or advertising without upgrading. - Searching in your own inbox requires some additional search parameters since shared inboxes are now essentially integrated with your own. We would have more team members use it across different departments if the pricing model was different. **What problems is Hiver in Gmail solving and how is that benefiting you?** - Not duplicating effort. - Can discuss matters internally without creating large threads or risking internal chatter with external responses. ### 36. My 3 Years Experience With Hiver **Rating:** 3.0/5.0 stars **Reviewed by:** Dao P. | IT - Desktop Support, Mid-Market (51-1000 emp.) **Reviewed Date:** December 04, 2020 **What do you like best about Hiver in Gmail?** Since we have been using Hiver. We have had the best support possible. Anything issues or request that we occur. They either try to resolve it or try to implement an integration that works for us. **What do you dislike about Hiver in Gmail?** One of the things I personally dislike is when seeing all the emails that are sent out by me. It is quite difficult as it brings up the search for all users email that was sent out. **What problems is Hiver in Gmail solving and how is that benefiting you?** Allowing multiple users in multiple inboxes on one platform. This allow us to have over 50 users logged into 1 Gmail account without locking us out due to a heavy amount of users logging into the inbox. **Official Response from Aditi Dewan:** > Hey Dao, I am Aditi from the product team at Hiver. I am glad Hiver is able to provide good support to you. I also come bearing good news regarding your issue of email clutter in the sent folder. We will shortly be releasing an enhancement that will let you view only the emails that are sent out by you. It will exclude all emails that have been sent by other members of the shared mailbox(es) you're a part of. For any other feedback, please write to me at aditi@hiverhq.com. I will be happy to know more. :) ### 37. Great tool for managing a shared inbox at our company **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2024 **What do you like best about Hiver in Gmail?** Being able to quickly and easily sort, assign, and respond to all incoming customer inquiries has saved us a tremendous amount of time. Adding and removing users is simple and training staff takes no time at all. We use Hiver daily for all of our customer correspondence. **What do you dislike about Hiver in Gmail?** Sometimes our staff sign out of the correct email account associated with Hiver, and they're no longer able to see the shared inbox folder. Other than that we have not had any issues. **What problems is Hiver in Gmail solving and how is that benefiting you?** Before we would lose track of who responded to what email. If we didn't cc all parties involved, sometimes emails would get double responses from different users. **Official Response from Akshay Adheesh:** > Hey, I am Akshay, the Support manager at Hiver. Thank you so much for taking the time to share your experience with us. We greatly appreciate your kind words and are thrilled to hear that Hiver has been a valuable tool for managing your shared inbox and has saved you time. Thank you for sharing your positive experience with us! However, we are equally concerned about the challenges your staff has faced. Should the issue persist, please advise them to email our 24/7 Hiver support team at support@hiverhq.com. We're here to assist you every step of the way. Regards, Akshay Adheesh Hiver Support ### 38. Hiver has been a lifesaver! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2023 **What do you like best about Hiver in Gmail?** Hiver has made organization for our law firm so easy. Before Hiver, we were constantly struggling with making sure that everyone was on the same page, as far as communicating with clients goes. It is easy to keep everyone updated, communication clear, and streamline our processes! Hiver is very simple to use, which makes things move even smoother. **What do you dislike about Hiver in Gmail?** The only issue we have with Hiver is when it stops working and won't add emails to Hiver. Although this doesn't happen very often, it causes issues for us. **What problems is Hiver in Gmail solving and how is that benefiting you?** The communication issues that come with having dozens of clients. Hiver has effectively eliminated our previous issues with communciation. ### 39. EASY TO USE AND EXTREMELY HELPFUL FOR OUR TEAM **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2022 **What do you like best about Hiver in Gmail?** I love the simplicity of hiver as well as the ability to easily move emails in your personal inbox to a shared inbox and assign them to team members. It has helped our team manage communication with customers and is easy to train new employees on how to use it. Hive support has always been on top of it as well. Love it!! **What do you dislike about Hiver in Gmail?** At times emails that are closed become hard to find, but tagging emails has helped with that. **What problems is Hiver in Gmail solving and how is that benefiting you?** Hiver helps us all stay connected with customers so anyone on our team can view past interactions - This allows anyone to provide excellent customer service as well as speeds up getting the right person on the task. It also allows us to communicate internally without forwarding emails back and forth - I love the notes section for keeping our team updated. ### 40. Team Collaboration and Organization **Rating:** 4.0/5.0 stars **Reviewed by:** Dorian V. | Lead Founder Support, Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2023 **What do you like best about Hiver in Gmail?** It allows our team members to collaborate easily and quickly within a single space versus forwarding emails, etc. It has improved the overall lifecycle time of our customer interactions. We use Hiver daily and it was an extremely easy solution to switch over to. Hiver's support has been invaluable and so helpful. **What do you dislike about Hiver in Gmail?** We have some team members who do not utilize Hiver but still access the email inboxes. Hiver does not communicate with Gmail to archive emails that we have responded to already within Hiver so the regular Gmail inboxes look messy and as if no one is actually taking care of the emails at first glance. **What problems is Hiver in Gmail solving and how is that benefiting you?** We previously had multiple email inboxes that we accessed as well as multiple team members who accessed them. This has allowed us more transparency in our communication, an easier support experience for customers, and also a much easier experience for us instead of having to forward emails all the time, etc. ### 41. Awesome way to manage your inbox! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2024 **What do you like best about Hiver in Gmail?** I like that it helps me keep on top of my customer requests & communications by keeping emails open that I have not responded to. I like the tagging feature to keep up with what type of customer requests I am receiving. I also like automations, wihch allows my customer's emails to come directly to me instead of going to our team inbox. **What do you dislike about Hiver in Gmail?** Once I close the email and am finished with the conversation, the email goes out of my inbox. I wish it stayed in my inbox but closed, **What problems is Hiver in Gmail solving and how is that benefiting you?** Keeping up to date on my 24 hour SLA for customer responses. ### 42. Hiver is a great tool for those who must use Gmail for client communication **Rating:** 4.0/5.0 stars **Reviewed by:** GO Gabriel O. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2024 **What do you like best about Hiver in Gmail?** It makes it possible to keep track of your team's ongoing supports and tasks, allowing you to be more productive. **What do you dislike about Hiver in Gmail?** The fact that I use it on top of Gmail makes it limited to how an e-mail tool works. **What problems is Hiver in Gmail solving and how is that benefiting you?** It's shared inbox allows my team to keep track of each other's work, and also optimizes my company's customer communication through e-mail. ### 43. Business email made easy **Rating:** 5.0/5.0 stars **Reviewed by:** Rebecca T. | Administration officer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2024 **What do you like best about Hiver in Gmail?** Useful for shared inboxes, documents a clear work flow, makes managing multiple emails with clients simple. Hiver is a vital part of my everyday work. **What do you dislike about Hiver in Gmail?** Some small glitches at times- sometimes pending emails will not reopen with responses. **What problems is Hiver in Gmail solving and how is that benefiting you?** Solving the difficulty of sharing a single inbox across multiple staff. **Official Response from Akshay Adheesh:** > Hey Rebecca, I am Akshay, the Support manager at Hiver. Thank you so much for taking the time to share your experience with us. We greatly appreciate your kind words and are thrilled to hear that Hiver has been a vital part of your everyday work and has simplified managing multiple emails with clients. Thank you for sharing your positive experience with us! However, we are equally concerned about the challenges you've encountered. If the issue persists, please don't hesitate to email our 24/7 Hiver support team at support@hiverhq.com. We're here to assist you. Regards, Akshay Adheesh Hiver Support ### 44. Great for keeping up with company wide email threads **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 14, 2023 **What do you like best about Hiver in Gmail?** it's really helpful when trying to find information about past conversation with clients even if you weren't the one holding the initial conversation **What do you dislike about Hiver in Gmail?** Sometimes it's a bit slow in loading "My Sent" inbox and it just shows me the whole company's emails which I do not want to see **What problems is Hiver in Gmail solving and how is that benefiting you?** When I joing the company I currently work at I took over all the emails so it was useful to find past conversations from and to my predecessor in the role. it was really helpful **Official Response from Ashmit Chakravarty:** > Hello, Thank you for the feedback. We are glad that Hiver is continuing to be beneficial to you and your team. Please contact us at support@hiverhq.com and our team will work on the issues you have faced. Ashmit | Marketing, Hiver ### 45. Above average email customer support tool that allows you to keep things organized **Rating:** 3.0/5.0 stars **Reviewed by:** Steven C. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2024 **What do you like best about Hiver in Gmail?** Organizing a cluttered inbox that is being accessed by multiple users. Being able to assign tasks on a certain user. Ease of installation to the Google Mail Suite. **What do you dislike about Hiver in Gmail?** Third-party integrations do not work most of the time (ie - Jira) Hard to tell if a user has read the same email as you. High frequency of platform updates. **What problems is Hiver in Gmail solving and how is that benefiting you?** Hiver allows us to declutter, organize and assign a shared inbox between 6-10 employees. This inbox is used as a customer support help desk and our support team uses Hiver to manage customer communications. We are able to communicate and assign internal employees to review specific emails. This saves our team time and creates better awareness of everything that is being done. ### 46. Hiver is good but makes gmail more confusing. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2024 **What do you like best about Hiver in Gmail?** Hiver makes it great to work with others on a shared email box. **What do you dislike about Hiver in Gmail?** When emails show up in so many places on the inbox and under labels it sometimes gets confusing what emails are specically mine and which are part of the shared inbox. I would really like it if things were a little more user friendly. **What problems is Hiver in Gmail solving and how is that benefiting you?** Shared inboxes make it easy to share work when it comes into the inbox ### 47. A big improvement from Google groups **Rating:** 3.5/5.0 stars **Reviewed by:** Julia S. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 05, 2023 **What do you like best about Hiver in Gmail?** I love that we are able to make comments and have discussions about emails right there in Gmail so that the person responsible for sending the reply knows exactly what to say. Also, now that we got notifications setup properly, I get push notifications on my phone whenever there's a new email, something is assigned to me, or someone tags me in a comment. I work for a non-profit where everyone is an unpaid volunteer and we don't have much extra cash, so we couldn't put as many people as we would like on Hiver, but the new feature to allow people in our org to comment on messages is SUPER helpful for us! **What do you dislike about Hiver in Gmail?** The mobile app still needs some work. I assume most organizations using this tool have full time employees replying to emails, so they do everything from a computer, but as a fully volunteer organization, we are trying to reply to emails while out and about focused on other things, so we rely heavily on mobile and would prefer it to be more full featured. For example, when someone tags you in a comment on an email, you can see the comments, but not the email it's connected to. **What problems is Hiver in Gmail solving and how is that benefiting you?** We have several volunteers sharing the role of responding to emails and not all of those volunteers have all the knowledge they need to reply. Hiver helps us share the load so that a single person doesn't have to reply to every email. It also helps us keep organized, since we can easily keep track of the status of emails. **Official Response from Ashmit Chakravarty:** > Hello Julia, Thank you for the feedback. It's great to know that Hiver's email management is contributing to the efficiency and collaboration of you and your team. We have made many modifications to the Hiver mobile app, with more on the way. To use the Hiver app in the best way, like accessing emails you are mentioned in or assigned to, please write to us at support@hiverhq.com. Our team will be glad to help you. Ashmit | Marketing, Hiver ### 48. Makes sharing emails easy **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Law Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2024 **What do you like best about Hiver in Gmail?** I like how I can assign emails to co-workers to handle. **What do you dislike about Hiver in Gmail?** I don't like how I have to unassign emails so they do not come back to me. But other than that I have no complaints. **What problems is Hiver in Gmail solving and how is that benefiting you?** Hiver makes it so easy to assign emails to different employees to handle. Easy to sort and keep emails by tags. ### 49. Good for Collaboration and Multiple inboxes **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2024 **What do you like best about Hiver in Gmail?** The chat function to talk to over colleuges to ensure the correct information is gathered before answering a ticket **What do you dislike about Hiver in Gmail?** When using Hiverr for the inbox it can be a bit of a pain with multiple email chains from the same person on the same subject. **What problems is Hiver in Gmail solving and how is that benefiting you?** First response times are keeping us on track with customer replies ### 50. Great for teams in same mailbox **Rating:** 5.0/5.0 stars **Reviewed by:** Jose R. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2024 **What do you like best about Hiver in Gmail?** I like that emails are closed out for all parties and moved out of the unassigned area. We can see who closed out and assigned the email and not double up on emails. The notes section is amazing too, not having to clutter email chains and have a side conversation with the people in the group. **What do you dislike about Hiver in Gmail?** The emails don't get marked as unread. They stay open in the work email. But not a huge issue **What problems is Hiver in Gmail solving and how is that benefiting you?** No one duplicating email work. Once an email is closed, nothing gets repeated ## Hiver in Gmail Discussions - [How can i separate Hiver tickets from my own emails in Gmail?](https://www.g2.com/discussions/how-can-i-separate-hiver-tickets-from-my-own-emails-in-gmail) - 1 comment, 1 upvote - [Is there a way to make pending items show up in my hiver inbox? Right now, they are separate.](https://www.g2.com/discussions/33985-is-there-a-way-to-make-pending-items-show-up-in-my-hiver-inbox-right-now-they-are-separate) - 1 comment, 1 upvote - [What is the future development direction for Hiver?](https://www.g2.com/discussions/27934-what-is-the-future-development-direction-for-hiver) - 1 comment - [View Hiver in Gmail pricing details and edition comparison](https://www.g2.com/products/hiver-in-gmail/reviews?filters%5Bsentiment_snippet%5D=1037886&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-07-19+01%3A56%3A29+-0500&secure%5Bsession_id%5D=0c5fcc18-a06a-44ba-85b7-d90063b27184&secure%5Btoken%5D=f4aa55223b917768c07136f1680f7e207ce2a100410b68d013540ec89ed152cc&format=llm_user) ## Hiver in Gmail Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Asana](https://www.g2.com/products/asana/reviews) - [Boomerang for Gmail](https://www.g2.com/products/boomerang-for-gmail/reviews) - [ClickUp](https://www.g2.com/products/clickup/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [NetSuite](https://www.g2.com/products/oracle-netsuite/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Slack](https://www.g2.com/products/slack/reviews) ## Hiver in Gmail Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Channels** - Multi-Channel Coverage - Open Listening - Physical Media **Usability** - All-Employee Access - Supporting Documents - Two-Way Communication **Productivity Tools** - Notes - Internal Discussion - Assignments and Tasks - Workflows - Templates - Integrations - Tagging System **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Sorting & Filtering** - Attachment Search - Tags - AI Sorting - Predefined Rules **Customer Support** - Text - Speech - Knowledge Base **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Automation - AI IT Agents** - Document Processing - Feedback Collection **Agentic AI - Google Workspace Communication Tools** - Cross-system Integration **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Process** - Mentions - Tickets - Macros **Design** - Communications Strategy Development - Create Content - Personalization - Inbound Identification - Regulatory Compliance **Reporting** - Priority Case Alerts - Trend Analysis - Performance Monitoring **Analytics** - Trends - Performance Tracking - Email Tracking **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Integrations** - Microsoft Outlook Integration - Gmail Integration - Apple Calendar Integration **Automation** - Ticket Resolution - Customization - Intelligent Routing **Generative AI** - AI Text Generation - AI Text Summarization **Autonomy - AI IT Agents** - Adaptive Responses - Task Execution - Independent Decision Making - Problem Solving **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Channels** - Email - Social - Live Chat - Phone - Text **Time Management** - Unified Inbox - Email Automation - Snooze **Artificial Intelligence** - Learning - Language - Conversational AI **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **IT Ticket Management - AI IT Agents** - Ticket Status Updates - SLA Monitoring - Ticket Categorization - Ticket Assignment - Automated Ticket Creation **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Shared Inbox** - Autonomous Task Execution - Decision Making **Insight** - Surveys - Reporting - Visitor Activity - Help Desk **Generative AI** - AI Text Generation - AI Text-to-Speech - AI Text Summarization **IT Support Automation - AI IT Agents** - Knowledge Base Utilization - Workflow Automation - Real-Time Troubleshooting - User Self-Service Assistance - Proactive Issue Detection **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Agentic AI - Email Management** - Autonomous Task Execution - Cross-system Integration **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving ## Top Hiver in Gmail Alternatives - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,650 reviews) - [Front](https://www.g2.com/products/front/reviews) - 4.7/5.0 (2,443 reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,676 reviews)