Hiver in Gmail Reviews & Product Details

Firstly, it integrates directly with my Gmail UI, so I don’t need to switch between platforms. Secondly, the admin panel is very intuitive, and it’s easy to set up and use. Thirdly, I really like the AI-assisted features—in particular, the AI-assisted responses (once the AI has trained on our internal documentation) and the AI tags—which save a lot of staff time. Overall, their support has been very responsive and helpful during implementation and beyond. Review collected by and hosted on G2.com.

I’d say there’s a bit of a learning curve when you first start using the platform, especially if you want to leverage all of its features efficiently. Also, the Pro plan can feel a little expensive for smaller teams, but overall it seems like the most cost-effective option, and it’s the one I’d recommend. Review collected by and hosted on G2.com.

Hiver makes accessing multiple email inboxes (shared) between team members! It's easy to set up, and even easier to use. It integrated easily, and was easy to start onboarding our team members. Hiver Support also is quick to reply, and is actually helpful and provides insight or resolutions in real time. Review collected by and hosted on G2.com.

In all honesty I am a hiver-believer, but would appreciate some additional features like with auto-mated rules-- I'd love to be able to see exactly which tickets/emails were impacted by an automation I created without having to set up a new tag to track. A toggle would make life a lot easier~ Review collected by and hosted on G2.com.

Analytics tab is very useful when you need to check the numbers and get some quick info or insights for a selected date range (+ full manual or scheduled data export is available when you want to dig deeper on your own!). Automations developed a lot too and help save a lot of time adding tags/assignees etc. Review collected by and hosted on G2.com.

As we use more and more AI tools within our team, we have struggled with integrating some tools / more advanced automations with Hiver features (tags/assignees/custom fields) without API access (available only in higher plans) - it would be great to have access to Hiver API in the lower plans or can use Hiver features in AI integrations the same way as GMail itself. Review collected by and hosted on G2.com.

I like using Hiver in Gmail because it helps me get my work email organized and navigable within the team. It’s better than using just the basic Gmail. I find the categorization of emails very helpful, especially being able to use tags and assign them to specific people while still being able to view everything myself. Setting it up was really easy, and I love how there's no hectic process involved; it makes organizing work emails a breeze. The side panel is the most helpful feature for me. I also appreciate the Notes section and the way emails can be linked together, which makes managing conversations a lot easier. The real-time chat support is very pleasing; they are always there to help, which makes any issues less stressful. Review collected by and hosted on G2.com.

One thing that bothers me is when I select something within the panel, like a tag or status, it sometimes overwrites it again and again and mostly leaves it blank. This should definitely be looked into. It's the only issue I face and I don't know how to fix it myself, but it should be fixed. Review collected by and hosted on G2.com.

What I like most about Hiver in Gmail is how it makes managing customer emails and team communication much easier. I can assign emails to the right person, track conversations, and collaborate with the team without leaving Gmail. It helps keep our workflow organized and makes it easier to follow up with customers efficiently. Review collected by and hosted on G2.com.

One downside is that Hiver can take some time to get used to, especially when managing multiple emails and assignments. Some features can also feel a bit slow or require extra clicks. It would be helpful if the interface could be made more streamlined and responsive. Review collected by and hosted on G2.com.

Being able to assign emails and clearly see who is handling each conversation without leaving Gmail. It’s simple, but it makes a big difference when multiple people are working from the same inbox. Review collected by and hosted on G2.com.

Some of the features took a little time for the team to get used to, and we had to figure out which workflow worked best for us. Once everyone got familiar with it though, it became much easier. Review collected by and hosted on G2.com.

I like that our entire team is allowed to see the shared inbox. For months, it was just me running things until we found Hiver. It has been so much easier communicating with the team and allowing them to see specific inquiries. Review collected by and hosted on G2.com.

Connected apps to the inbox was a lot of work. We had to reach out multiple times for help even when we followed the steps. Overall though, no big complaints. Review collected by and hosted on G2.com.

I find Hiver in Gmail really helps with mail management throughout the day, making it easy to handle responsibilities by assigning emails to the right person. I appreciate the ease of use, allowing me to focus on emails that are specifically mine while delegating others. The tags feature is particularly valuable, helping with feedback and support by clearly indicating when a client needs help. I also found the tutorials easy to read, making setup straightforward, and the tool became incredibly valuable for my team, allowing us to manage emails quickly. Review collected by and hosted on G2.com.

I don't think that right now, I don't know. Review collected by and hosted on G2.com.

It’s easy to access and integrates smoothly with Gmail. It’s also easy to search for emails assigned to me, then check off the ones I’ve completed. I also like that I can quickly share a link to the email thread with colleagues. Review collected by and hosted on G2.com.

It takes up a large part of the screen. I wish there were an option to show less information so I can see more of the email I’m reading. Review collected by and hosted on G2.com.

Very intuitive and user-friendly. Because it works directly inside Gmail, adoption is fast and requires minimal training. The navigation and core features are straightforward and easy to understand. It integrates well with essential tools like Slack and CRMs, although there’s still room to expand integrations to support more complex workflows.

Overall, it’s reliable and consistent. Real-time updates and minimal lag make it a good fit for teams managing a steady volume of emails. It also delivers strong ROI, especially for Gmail-based teams, by removing the need for a separate helpdesk tool and keeping things both cost-effective and efficient.

Onboarding is smooth and quick. The support team is responsive, and the documentation is helpful for resolving most questions without much effort. It also includes useful AI features such as automation and analytics, though these feel relatively basic compared to more advanced AI-driven platforms. Review collected by and hosted on G2.com.

While Hiver covers most of the essential integrations, it could broaden its integration options further to better align with more enterprise-level tools. Also, some of its more advanced automation and AI capabilities still feel fairly basic compared with dedicated helpdesk platforms. Review collected by and hosted on G2.com.