1. [Home](https://www.g2.com/) 2. ... 3. [Help Desk Software](https://www.g2.com/categories/help-desk) 4. [Hiver in Gmail Discussions](https://www.g2.com/products/hiver-in-gmail/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_543df0ee6278656fac002231c4ddf46a/hiver-in-gmail.png "Product Avatar Image") ![Reward for good Hiver in Gmail reviews](https://images.g2crowd.com/uploads/report_medal_translation/image/28070/medal.svg "Reward for good Hiver in Gmail reviews") ](/products/hiver-in-gmail/reviews) [ Hiver in Gmail ](/products/hiver-in-gmail/reviews) (1,295)4.6/5 Hiver in Gmail transforms Gmail into a powerful agentic helpdesk. Support teams can manage shared inboxes, collaborate on conversations, automate workflows, and use AI to handle requests more efficiently, all without leaving the comfort and familiarity of their Gmail inbox. Hiver also offers Hiver Omni, an omnichannel customer service platform that brings email, chat, voice, Slack, SMS, and social into one queue. Unlike Hiver in Gmail, which works inside Gmail, Hiver Omni is a standalone platform with its own interface. Key features of Hiver in Gmail: - Shared Inbox Management: Shared inboxes like support@, info@, or help@ can be managed directly inside Gmail. Every incoming email can be assigned to a specific person, and teammates can collaborate through internal notes without a single forward or CC. - Cross-team collaboration: Resolve complex requests without losing context between teams. Hiver keeps conversation history, private notes, handoffs, and Slack discussions connected to the customer thread, so everyone involved works from the same picture. - Ticketing: Give every request clear ownership and structure, with status, priority, custom fields, queues, SLAs, and a complete history of every action. Teams can configure ticket fields and define SLAs in natural language, while built-in audit trails keep work accountable and reporting-ready. -AI Agents: AI Agents take customer requests from intent to resolution. They understand what the customer needs, gather relevant context, follow your team’s procedures, take actions across connected systems, and respond. They resolve requests autonomously and bring in your team when human judgment is needed. - AI Copilot: When a request needs a person, Copilot does the groundwork. It finds similar issues, gathers context, drafts replies in your team’s tone, recommends next steps, and takes directed actions, such as updating Salesforce or retrieving information from Confluence. Your team stays in control, reviewing and approving what goes out. - Self-updating help center: Turn every resolution into knowledge that compounds. Hiver AI turns resolved conversations into help center articles and flags existing content when it becomes outdated or conflicts with how your team actually resolves issues. - Integrations & Workflows: Connect the tools your team already uses and automate the work between them. Workflows route, assign, tag, triage, and escalate requests using conditions and data from your apps. Teams can build workflows, define triage rules, and trigger actions across connected systems using natural language. - Analytics: Reporting covers volume, response and resolution times, SLA attainment, and satisfaction, broken out by channel, team, and individual. It also tracks quality and customer health, and surfaces trends across conversations. Your team can query the data in natural language, inside Hiver or through MCP. - Customer Intelligence: Build a living understanding of every customer account. Hiver brings together conversations, CRM data, product usage, and calls to continuously assess health, sentiment, and churn risk. Ask AI answers deeper questions about each account, while AI Agents and your team use that intelligence to make every interaction more informed, relevant, and personal. Support teams at 10,000+ organizations, including the likes of Bynder, Epic Games, and Flexport, trust Hiver to run their support function. Part of what drives that trust is knowing Hiver in Gmail comes with 24x7 product support led by humans, on all its plans, regardless of what tier you’re on. Show More * * * ### 16 Discussions ### 20 Participants ### 70.0 Nps Score Already have Hiver in Gmail? ### All Hiver in Gmail Discussions Search Most CommentedMost HelpfulCommon QuestionsNewest All DiscussionsDiscussions with CommentsCommon QuestionsDiscussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Common Questions Newest Filter by All Discussions Discussions with Comments Common Questions Discussions without Comments ![Veronica A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Veronica A.") VA Loading... [Veronica A.](https://www.g2.com/users/03d684ea-c4db-4ec1-b17d-95cb231e1484 "Veronica A.") • almost 5 years ago Workday Analyst Workday Analyst More Options - [ # How can i separate Hiver tickets from my own emails in Gmail? ](/discussions/how-can-i-separate-hiver-tickets-from-my-own-emails-in-gmail) [ Shared Inbox Software ](https://www.g2.com/tags/shared-inbox-software)[ help desk software ](https://www.g2.com/tags/help-desk-software) * * * (true)\<0\>0\>Upvotes (false) * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Hiver+in+Gmail+questions+and+get+answers+from+expert+users+in+our+Hiver+in+Gmail+Discussions+section.&title=Hiver+in+Gmail+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhiver%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Hiver+in+Gmail+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhiver%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhiver%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Hiver+in+Gmail+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhiver%2Fdiscuss%0aAsk+Hiver+in+Gmail+questions+and+get+answers+from+expert+users+in+our+Hiver+in+Gmail+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Hiver+in+Gmail+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhiver%2Fdiscuss%0aAsk+Hiver+in+Gmail+questions+and+get+answers+from+expert+users+in+our+Hiver+in+Gmail+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Makisha B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Makisha B.") MB Loading... [Makisha B.](https://www.g2.com/users/e3db587a-96d5-4d34-b702-44089326fc3e "Makisha B.") • almost 6 years ago Founder Founder More Options - [ # Is there a way to make pending items show up in my hiver inbox? Right now, they are separate. ](/discussions/33985-is-there-a-way-to-make-pending-items-show-up-in-my-hiver-inbox-right-now-they-are-separate) [ Shared Inbox Software ](https://www.g2.com/tags/shared-inbox-software)[ help desk software ](https://www.g2.com/tags/help-desk-software) * * * (true)\<0\>0\>Upvotes (false) * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Hiver+in+Gmail+questions+and+get+answers+from+expert+users+in+our+Hiver+in+Gmail+Discussions+section.&title=Hiver+in+Gmail+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhiver%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Hiver+in+Gmail+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhiver%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhiver%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Hiver+in+Gmail+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhiver%2Fdiscuss%0aAsk+Hiver+in+Gmail+questions+and+get+answers+from+expert+users+in+our+Hiver+in+Gmail+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Hiver+in+Gmail+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhiver%2Fdiscuss%0aAsk+Hiver+in+Gmail+questions+and+get+answers+from+expert+users+in+our+Hiver+in+Gmail+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![George M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "George M.") GM Loading... [George M.](https://www.g2.com/users/85772132-79b9-4cb9-9a11-812204408970 "George M.") • over 6 years ago Futurebooks Futurebooks More Options - [ # What is the future development direction for Hiver? ](/discussions/27934-what-is-the-future-development-direction-for-hiver) I have been pleased by the direction Hiver has developed in the past three years, it has grown more stable, faster, and the UI has become more pleasing. In addition we have seen features like Shared Drafts added. What is the features and improvements we can expect in the future? Is there a Dev... [Read more](/discussions/27934-what-is-the-future-development-direction-for-hiver) [ Shared Inbox Software ](https://www.g2.com/tags/shared-inbox-software)[ help desk software ](https://www.g2.com/tags/help-desk-software) * * * (true)\<0\>0\>Upvotes (false) * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Hiver+in+Gmail+questions+and+get+answers+from+expert+users+in+our+Hiver+in+Gmail+Discussions+section.&title=Hiver+in+Gmail+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhiver%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Hiver+in+Gmail+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhiver%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhiver%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Hiver+in+Gmail+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhiver%2Fdiscuss%0aAsk+Hiver+in+Gmail+questions+and+get+answers+from+expert+users+in+our+Hiver+in+Gmail+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Hiver+in+Gmail+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhiver%2Fdiscuss%0aAsk+Hiver+in+Gmail+questions+and+get+answers+from+expert+users+in+our+Hiver+in+Gmail+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ## Start a New Software Discussion Have a software question? Get answers from real users and experts [Start A Discussion](/products/hiver-in-gmail/discussions/new) * * * ![Product Avatar Image](https://images.g2crowd.com/uploads/product/hd_favicon/8c69adc63f75a8bf2fccd3ff0884f94f/hiver-in-gmail.svg "Product Avatar Image") ### Have you used Hiver in Gmail before? Answer a few questions to help the Hiver in Gmail community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/login?context=product_review&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhiver%2Fdiscuss%3Fsmall_ask%3Dhiver-in-gmail) No ## Top Contributors in Hiver in Gmail 1 ![Niraj Ranjan R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Niraj Ranjan R.") NR Loading... ### [Niraj Ranjan R.](https://www.g2.com/users/ac7a1eff-2b3e-48de-b408-a75276026eee "Niraj Ranjan R.") Founder, CEO 2 pts 2 ![Veronica A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Veronica A.") VA Loading... ### [Veronica A.](https://www.g2.com/users/03d684ea-c4db-4ec1-b17d-95cb231e1484 "Veronica A.") Workday Analyst 2 pts 3 ![Pratibha A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pratibha A.") PA Loading... ### [Pratibha A.](https://www.g2.com/users/53d0a877-17c1-45a2-a2d1-0e511f5efb92 "Pratibha A.") Senior Product Manager 1 pt 4 ![Cindi C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cindi C.") CC Loading... ### [Cindi C.](https://www.g2.com/users/14101418-8f5f-4a82-bf43-f85e284d0eed "Cindi C.") CAD Supervisor 1 pt 5 ![Ross G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ross G.") RG Loading... ### [Ross G.](https://www.g2.com/users/7a654f9a-8e6f-485c-b88a-0e1d70e3e88c "Ross G.") Director Global Business Systems 1 pt