1. [Home](https://www.g2.com/) 2. ... 3. [Help Desk Software](https://www.g2.com/categories/help-desk) 4. [Hiver in Gmail Discussions](https://www.g2.com/products/hiver-in-gmail/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_543df0ee6278656fac002231c4ddf46a/hiver-in-gmail.png "Product Avatar Image") ![Reward for good Hiver in Gmail reviews](https://images.g2crowd.com/uploads/report_medal_translation/image/28070/medal.svg "Reward for good Hiver in Gmail reviews") ](/products/hiver-in-gmail/reviews) [ Hiver in Gmail ](/products/hiver-in-gmail/reviews) (1,283)4.6/5 Hiver in Gmail transforms Gmail into a powerful AI-native help desk. Support teams can manage shared inboxes, collaborate on conversations, automate workflows, and use AI to handle requests more efficiently, all without leaving the comfort and familiarity of their Gmail inbox. Key features of Hiver in Gmail: - Shared Inbox Management: Shared inboxes like support@, info@, or help@ can be managed directly inside Gmail. Every incoming email can be assigned to a specific person, and teammates can collaborate through internal notes without a single forward or CC. - AI across the support lifecycle: Every conversation is automatically tagged and triaged as it arrives. Agents get drafted responses based on your help docs and CRM data, and every reply is checked for tone, completeness, and accuracy before it goes out. - AI knowledge management: Instead of waiting for someone to audit your knowledge base, Hiver does it continuously. It flags outdated content, spots gaps, and auto-generates articles your team can review and publish. - Cross-team collaboration and escalation: Loop in teammates with internal notes, initiate Slack messages, link Jira issues, create ClickUp tasks, and log cases in Salesforce, all without leaving the conversation. Every handoff keeps the full context intact. - Analytics and reporting: Track response times, SLA compliance, and individual agent performance without leaving Gmail. Filter by customer tier, client, domain, or any custom field your team uses. - Workflow automation with a visual builder: Build automations that go beyond fixed rules. AI reads the context of each conversation, assigns it to the right agent, and extracts key details like order IDs or invoice numbers. Those details can then trigger downstream actions or update records in connected tools like Salesforce or Jira, without anyone doing it manually. Support teams at 10,000+ organizations, including the likes of Bynder, Epic Games, and Flexport, trust Hiver to run their support function. Part of what drives that trust is knowing Hiver in Gmail comes with 24x7 product support led by humans, on all its plans, regardless of what tier you’re on. Show More * * * ### 70.0 Nps Score Already have Hiver in Gmail? ### All Hiver in Gmail Discussions Search Most CommentedMost HelpfulPinned by G2Newest All DiscussionsDiscussions with CommentsPinned by G2Discussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Pinned by G2 Newest Filter by All Discussions Discussions with Comments Pinned by G2 Discussions without Comments ![Veronica A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Veronica A.") VA Loading... [Veronica A.](https://www.g2.com/users/03d684ea-c4db-4ec1-b17d-95cb231e1484 "Veronica A.") • over 4 years ago Workday Analyst More Options - [ # How can i separate Hiver tickets from my own emails in Gmail? ](/discussions/how-can-i-separate-hiver-tickets-from-my-own-emails-in-gmail) [ Shared Inbox Software ](https://www.g2.com/tags/shared-inbox-software)[ help desk software ](https://www.g2.com/tags/help-desk-software) * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Hiver+in+Gmail+questions+and+get+answers+from+expert+users+in+our+Hiver+in+Gmail+Discussions+section.&title=Hiver+in+Gmail+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhiver-in-gmail%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Hiver+in+Gmail+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhiver-in-gmail%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhiver-in-gmail%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Hiver+in+Gmail+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhiver-in-gmail%2Fdiscuss%0aAsk+Hiver+in+Gmail+questions+and+get+answers+from+expert+users+in+our+Hiver+in+Gmail+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Hiver+in+Gmail+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhiver-in-gmail%2Fdiscuss%0aAsk+Hiver+in+Gmail+questions+and+get+answers+from+expert+users+in+our+Hiver+in+Gmail+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Makisha B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Makisha B.") MB Loading... [Makisha B.](https://www.g2.com/users/e3db587a-96d5-4d34-b702-44089326fc3e "Makisha B.") • over 5 years ago More Options - [ # Is there a way to make pending items show up in my hiver inbox? Right now, they are separate. ](/discussions/33985-is-there-a-way-to-make-pending-items-show-up-in-my-hiver-inbox-right-now-they-are-separate) [ Shared Inbox Software ](https://www.g2.com/tags/shared-inbox-software)[ help desk software ](https://www.g2.com/tags/help-desk-software) * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Hiver+in+Gmail+questions+and+get+answers+from+expert+users+in+our+Hiver+in+Gmail+Discussions+section.&title=Hiver+in+Gmail+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhiver-in-gmail%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Hiver+in+Gmail+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhiver-in-gmail%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhiver-in-gmail%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Hiver+in+Gmail+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhiver-in-gmail%2Fdiscuss%0aAsk+Hiver+in+Gmail+questions+and+get+answers+from+expert+users+in+our+Hiver+in+Gmail+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Hiver+in+Gmail+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhiver-in-gmail%2Fdiscuss%0aAsk+Hiver+in+Gmail+questions+and+get+answers+from+expert+users+in+our+Hiver+in+Gmail+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![George M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "George M.") GM Loading... [George M.](https://www.g2.com/users/85772132-79b9-4cb9-9a11-812204408970 "George M.") • about 6 years ago Futurebooks More Options - [ # What is the future development direction for Hiver? ](/discussions/27934-what-is-the-future-development-direction-for-hiver) I have been pleased by the direction Hiver has developed in the past three years, it has grown more stable, faster, and the UI has become more pleasing. In addition we have seen features like Shared Drafts added. What is the features and improvements we can expect in the future? Is there a Dev... [Read more](/discussions/27934-what-is-the-future-development-direction-for-hiver) [ Shared Inbox Software ](https://www.g2.com/tags/shared-inbox-software)[ help desk software ](https://www.g2.com/tags/help-desk-software) * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Hiver+in+Gmail+questions+and+get+answers+from+expert+users+in+our+Hiver+in+Gmail+Discussions+section.&title=Hiver+in+Gmail+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhiver-in-gmail%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Hiver+in+Gmail+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhiver-in-gmail%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhiver-in-gmail%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Hiver+in+Gmail+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhiver-in-gmail%2Fdiscuss%0aAsk+Hiver+in+Gmail+questions+and+get+answers+from+expert+users+in+our+Hiver+in+Gmail+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Hiver+in+Gmail+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhiver-in-gmail%2Fdiscuss%0aAsk+Hiver+in+Gmail+questions+and+get+answers+from+expert+users+in+our+Hiver+in+Gmail+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ## Start a New Software Discussion Have a software question? Get answers from real users and experts [Start A Discussion](/products/hiver-in-gmail/discussions/new) * * * ![Product Avatar Image](https://images.g2crowd.com/uploads/product/hd_favicon/8c69adc63f75a8bf2fccd3ff0884f94f/hiver-in-gmail.svg "Product Avatar Image") ### Have you used Hiver in Gmail before? Answer a few questions to help the Hiver in Gmail community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/authorize?form=signup&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhiver-in-gmail%2Fdiscuss%3Fsmall_ask%3Dhiver-in-gmail) No ## Top Contributors in Hiver in Gmail 1 ![Niraj Ranjan R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Niraj Ranjan R.") NR Loading... ### [Niraj Ranjan R.](https://www.g2.com/users/ac7a1eff-2b3e-48de-b408-a75276026eee "Niraj Ranjan R.") Founder, CEO 2 pts 2 ![Veronica A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Veronica A.") VA Loading... ### [Veronica A.](https://www.g2.com/users/03d684ea-c4db-4ec1-b17d-95cb231e1484 "Veronica A.") Workday Analyst 2 pts 3 ![Pratibha A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pratibha A.") PA Loading... ### [Pratibha A.](https://www.g2.com/users/53d0a877-17c1-45a2-a2d1-0e511f5efb92 "Pratibha A.") Senior Product Manager 1 pt 4 ![Cindi C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cindi C.") CC Loading... ### [Cindi C.](https://www.g2.com/users/14101418-8f5f-4a82-bf43-f85e284d0eed "Cindi C.") CAD Supervisor 1 pt 5 ![Ross G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ross G.") RG Loading... ### [Ross G.](https://www.g2.com/users/7a654f9a-8e6f-485c-b88a-0e1d70e3e88c "Ross G.") Director Global Business Systems 1 pt