# Gmelius vs Hiver in Gmail Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Hiver excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Gmelius. Users appreciate Hiver's ability to streamline email management, with one reviewer noting how it helps keep a record of mail closing and resolving issues, enhancing the customer experience.
- **According to verified reviews** , Hiver's shared inbox and collaboration features are particularly praised for their effectiveness. Users highlight how easy it is to assign emails and track tasks, which has transformed their team's workflow and made operations more organized.
- **Users say** that Gmelius offers valuable automation features, particularly for workflows and scheduling. One reviewer mentioned that Gmelius makes Gmail much better by allowing automatic follow-ups, which has alleviated their previous struggles with keeping up with communications.
- **Reviewers mention** that Hiver's ease of use and setup are standout features, with many users finding the onboarding process intuitive. This is reflected in the high ratings for user experience, where Hiver outperforms Gmelius, making it a preferred choice for teams looking for a straightforward solution.
- **G2 reviewers highlight** that while Gmelius has a strong focus on automation, it falls short in overall user satisfaction compared to Hiver. Users have noted that Gmelius can be less effective in managing shared inboxes, which is a critical feature for many teams.
- **According to recent feedback** , Hiver's customer support quality is highly rated, with users appreciating the responsiveness and helpfulness of the support team. In contrast, Gmelius, while still providing decent support, does not match the level of satisfaction reported by Hiver users.



---
## Frequently Asked Questions

### What is the difference between Hiver in Gmail vs Gmelius?

Hiver in Gmail stands out for higher reviewer satisfaction, stronger support, and more robust collaboration features compared to Gmelius.

| [Hiver in Gmail](https://www.g2.com/products/hiver-in-gmail/reviews) | [Gmelius](https://www.g2.com/products/gmelius/reviews) |
| --- | --- |
| 4.6/5 (1,283 reviews) | 4.4/5 (776 reviews) |
| Small-Business | Small-Business |
| 9.0 | 8.1 |
| 9.2 | 8.7 |
| Team Collaboration (149 all-time mentions) | Ease of Use (22 all-time mentions) |



### How do the pricing models of Hiver in Gmail and Gmelius compare?

Hiver in Gmail is rated higher for value, with reviewers expressing greater satisfaction with its pricing compared to Gmelius.

- **Hiver in Gmail:** Reviewers note that while Hiver is considered expensive, the time savings and organizational benefits justify the cost for many teams.
- **Gmelius:** Some reviewers mention that Gmelius can be pricey for smaller organizations, but appreciate its automation and collaboration features.
- **Switching-reason:** Recent reviews cite Hiver's price increases and changes to small team offerings as reasons for switching to alternatives.



### What are the best alternatives to Hiver in Gmail and Gmelius?

The top three alternatives to Hiver in Gmail and Gmelius are Drag, Front, and Zendesk for Customer Service.

| Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength |
| --- | --- | --- | --- | --- |
| [Hiver in Gmail](https://www.g2.com/products/hiver-in-gmail/reviews) | 4.6/5 (1,283 reviews) | Small-Business | Expensive but justified by time savings | Team Collaboration |
| [Gmelius](https://www.g2.com/products/gmelius/reviews) | 4.4/5 (776 reviews) | Small-Business | Can be pricey for small orgs | Ease of Use |
| [Drag](https://www.g2.com/products/drag/reviews) | 4.5/5 (261 reviews) | Small-Business | — | — |
| [Front](https://www.g2.com/products/front/reviews) | 4.7/5 (2,507 reviews) | Small-Business | — | — |
| [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) | 4.3/5 (7,034 reviews) | Mid-Market | — | — |



### Which Help Desk features should I prioritize when comparing Hiver in Gmail and Gmelius?

Buyers comparing Hiver in Gmail and Gmelius should prioritize Team Collaboration, Ease of Use, Email Management, Assignment Management, and Integration capabilities.

- **Team Collaboration:** Hiver in Gmail (149 all-time mentions), Gmelius (12 all-time mentions)
- **Ease of Use:** Hiver in Gmail (182 all-time mentions, 9.1 score), Gmelius (22 all-time mentions, 8.3 score)
- **Email Management:** Hiver in Gmail (131 all-time mentions), Gmelius (14 all-time mentions)
- **Assignment Management:** Hiver in Gmail (78 all-time mentions), Gmelius (recent reviews highlight assignment features)
- **Integrations:** Hiver in Gmail integrates with Slack (18 all-time mentions), Google Workspace (8), Shopify (3); Gmelius integrates with Slack and other tools (recent reviews)



### What are the pros and cons of Hiver in Gmail vs Gmelius?

Hiver in Gmail's headline strength is team collaboration, while Gmelius is most often praised for ease of use.

- **Hiver in Gmail strengths:** Team Collaboration (149 all-time mentions), Ease of Use (182), Email Management (131), Assignment Management (78), Easy Setup (66), Unified Inbox (65), Customer Support (82)
- **Hiver in Gmail trade-offs:** Email Issues (72), Missing Features (47), higher cost for small teams, limited advanced automation in lower plans
- **Gmelius strengths:** Ease of Use (22), Email Management (14), Collaboration (12), Automation (9), Assignment features (recent reviews), Templates and Sequences (recent reviews)
- **Gmelius trade-offs:** Email Management Issues (8), Missing Features (8), Performance Issues (6), Learning Curve (5), Time Delays (5), mobile app limitations, can be pricey for small organizations



### Is Hiver in Gmail or Gmelius better for small businesses?

Hiver in Gmail is the stronger fit for small businesses, with higher satisfaction and more small-business-focused features.

- **Hiver in Gmail:** Largest segment is Small-Business; reviewers highlight fast onboarding, easy setup, and strong collaboration for small teams.
- **Gmelius:** Largest segment is Small-Business; reviewers appreciate ease of use and automation, but note a steeper learning curve and some pricing concerns for smaller organizations.



### Which Help Desk platform has better integrations?

Hiver in Gmail is favored for integrations, with more reviewer-cited integrations and higher mention counts than Gmelius.

- **Hiver in Gmail:** Slack (18 all-time mentions), Google Workspace (8), Shopify (3)
- **Gmelius:** Slack and other tools are mentioned in recent reviews, but with fewer all-time mentions and less detail on integration depth.



### How do Hiver in Gmail and Gmelius compare on customer support?

Hiver in Gmail outperforms Gmelius on Quality of Support by 0.5 points, a material difference.

- **Hiver in Gmail:** Reviewers consistently praise responsive, 24/7 support and helpful onboarding, with a Quality of Support score of 9.2.
- **Gmelius:** Reviewers describe support as friendly and helpful, but note occasional delays and a lower Quality of Support score of 8.7.



### Which is easier to implement, Hiver in Gmail or Gmelius?

Hiver in Gmail is easier to implement, with a 0.9-point higher Ease of Setup score than Gmelius.

- **Hiver in Gmail:** Reviewers highlight fast onboarding, minimal training required, and straightforward setup, with an Ease of Setup score of 9.0.
- **Gmelius:** Reviewers mention an intuitive interface but note a steeper learning curve and some setup challenges, with an Ease of Setup score of 8.1.



### Which product has better Notes?

Hiver in Gmail has stronger Notes capabilities, with more reviewer-cited mentions and higher satisfaction.

- **Hiver in Gmail:** Notes and internal chat features are frequently praised in recent reviews, supporting collaboration and context sharing within Gmail; Collaboration (82 all-time mentions), Conversations (57), Assignment Management (78)
- **Gmelius:** Notes and internal comments are mentioned in recent reviews, but with fewer all-time mentions and less emphasis on collaboration depth; Collaboration (12 all-time mentions), Conversations (9)



| | Gmelius | Hiver in Gmail | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 776 | 1,288 | 
| **Largest Market Segment** | Small-Business (81.5% of reviews) | Small-Business (66.8% of reviews) | 
| **Entry Level Price** | Starting at $24.00 1 User Per Month | $25.00 Per Month | 

---
## Top Pros & Cons

### Gmelius

Pros:
- Ease of Use (22 reviews)
- Email Management (14 reviews)

Cons:
- Email Management Issues (8 reviews)
- Missing Features (8 reviews)

### Hiver in Gmail

Pros:
- Ease of Use (182 reviews)
- Team Collaboration (149 reviews)

Cons:
- Email Issues (72 reviews)
- Missing Features (47 reviews)

---
## Ratings Comparison
| Rating | Gmelius | Hiver in Gmail | 
|---|---|---|
  | **Meets Requirements** | 8.5 (568 reviews) | 9.0 (995 reviews) | 
  | **Ease of Use** | 8.3 (575 reviews) | 9.1 (1019 reviews) | 
  | **Ease of Setup** | 8.1 (251 reviews) | 9.0 (595 reviews) | 
  | **Ease of Admin** | 8.3 (246 reviews) | 9.2 (457 reviews) | 
  | **Quality of Support** | 8.7 (496 reviews) | 9.2 (923 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.5 (237 reviews) | 9.2 (448 reviews) | 
  | **Product Direction (% positive)** | 8.6 (537 reviews) | 9.1 (988 reviews) | 

---
## Pricing

### Gmelius

#### Entry-Level Pricing

Plan: Growth

Price: Starting at $24.00 1 User Per Month

Key Features:
- Unlimited Shared Inboxes & AI Assistants
- Workflow automation rules
- Outreach automation suite

[Browse all 2 editions](https://www.g2.com/products/gmelius/pricing)

#### Free Trial

Yes

### Hiver in Gmail

#### Entry-Level Pricing

Plan: GROWTH

Price: $25.00 Per Month

Description: Ideal for small teams to deliver effortless, multi-channel support.

Key Features:
- Everything in Free plan and
- AI Compose
- AI Summarizer

[Browse all 4 editions](https://www.g2.com/products/hiver-in-gmail/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Artificial Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Gmelius** | N/A | N/A |
| **Hiver in Gmail** | N/A | N/A |

#### Additional Functionality

| Feature | Gmelius | Hiver in Gmail | 
|---|---|---|
| **Tagging** | Not enough data | Not enough data | 
| **Natural Language Processing** | Not enough data | Not enough data | 
| **Data Extraction** | Not enough data | Not enough data | 
| **Multi-Language** | Not enough data | Not enough data | 
| **Predictive Analytics** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Speech Recognition** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Data Storage Management** | Not enough data | Not enough data | 
| **Virtual Personal Assistant (VPA)** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Customer Segmentation** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **For eCommerce** | Not enough data | Not enough data | 
| **Role-Based Permissions** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 
| **Monitoring** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | 
| **Trend Analysis** | Not enough data | Not enough data | 
| **Machine Learning** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Alerts/Escalation** | Not enough data | Not enough data | 
| **Performance Metrics** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Mobile App** | Not enough data | Not enough data | 
| **Multiple Data Sources** | Not enough data | Not enough data | 
| **For Sales Teams/Organizations** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Chatbot** | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | 

### Collaboration & Productivity

| Product | Score | Reviews |
|---|---|---|
| **Gmelius** | N/A | N/A |
| **Hiver in Gmail** | N/A | N/A |

#### Additional Functionality

| Feature | Gmelius | Hiver in Gmail | 
|---|---|---|
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **To-Do List** | Not enough data | Not enough data | 
| **@mentions** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **File Management** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Prioritization** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Screen Sharing** | Not enough data | Not enough data | 
| **Content Management** | Not enough data | Not enough data | 
| **Brainstorming** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **File Transfer** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Status Tracking** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Version Control** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Real Time Editing** | Not enough data | Not enough data | 
| **Communication Management** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Assignment Management** | Not enough data | Not enough data | 
| **Task Scheduling** | Not enough data | Not enough data | 
| **Project Management** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Secure Data Storage** | Not enough data | Not enough data | 
| **File Sharing** | Not enough data | Not enough data | 
| **Document Storage** | Not enough data | Not enough data | 
| **Task Progress Tracking** | Not enough data | Not enough data | 
| **Discussions/Forums** | Not enough data | Not enough data | 
| **Commenting/Notes** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Video Conferencing** | Not enough data | Not enough data | 
| **Progress Tracking** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 

### Project Management Tools

| Product | Score | Reviews |
|---|---|---|
| **Gmelius** | N/A | N/A |
| **Hiver in Gmail** | N/A | N/A |

#### Additional Functionality

| Feature | Gmelius | Hiver in Gmail | 
|---|---|---|
| **Deadline Management** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Project Planning** | Not enough data | Not enough data | 
| **Capacity Management** | Not enough data | Not enough data | 
| **Project Scheduling** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Progress Tracking** | Not enough data | Not enough data | 
| **Bar Chart** | Not enough data | Not enough data | 
| **Project Tracking** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Commenting/Notes** | Not enough data | Not enough data | 
| **File Management** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **Document Storage** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Dependency Tracking** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **To-Do List** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Task Scheduling** | Not enough data | Not enough data | 
| **Milestone Tracking** | Not enough data | Not enough data | 
| **Color Codes/Icons** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Assignment Management** | Not enough data | Not enough data | 
| **Prioritization** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Project Workflow** | Not enough data | Not enough data | 
| **Templates** | Not enough data | Not enough data | 
| **Planning Tools** | Not enough data | Not enough data | 
| **Timeline Management** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Status Tracking** | Not enough data | Not enough data | 
| **Project Time Tracking** | Not enough data | Not enough data | 
| **Task Progress Tracking** | Not enough data | Not enough data | 
| **Multiple Projects** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **@mentions** | Not enough data | Not enough data | 
| **Resource Management** | Not enough data | Not enough data | 

### AI IT Agents

| Product | Score | Reviews |
|---|---|---|
| **Gmelius** | N/A | N/A |
| **Hiver in Gmail** | N/A | N/A |

#### Feedback Management

| Feature | Gmelius | Hiver in Gmail | 
|---|---|---|
| **Feedback Management** | Not enough data | Not enough data | 

#### Proactive Error Detection

| Feature | Gmelius | Hiver in Gmail | 
|---|---|---|
| **Proactive Error Detection** | Not enough data | Not enough data | 

#### Alerts/Notifications

| Feature | Gmelius | Hiver in Gmail | 
|---|---|---|
| **Alerts/Notifications** | Not enough data | Not enough data | 

#### Document Management

| Feature | Gmelius | Hiver in Gmail | 
|---|---|---|
| **Document Management** | Not enough data | Not enough data | 

#### Self Service Portal

| Feature | Gmelius | Hiver in Gmail | 
|---|---|---|
| **Self Service Portal** | Not enough data | Not enough data | 

#### Autonomous Task Execution

| Feature | Gmelius | Hiver in Gmail | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 

#### Reporting/Analytics

| Feature | Gmelius | Hiver in Gmail | 
|---|---|---|
| **Reporting/Analytics** | Not enough data | Not enough data | 

#### Security & Compliance

| Feature | Gmelius | Hiver in Gmail | 
|---|---|---|
| **Security & Compliance** | Not enough data | Not enough data | 

#### Natural Language Processing

| Feature | Gmelius | Hiver in Gmail | 
|---|---|---|
| **Natural Language Processing** | Not enough data | Not enough data | 

#### Integration into Third Party Applications

| Feature | Gmelius | Hiver in Gmail | 
|---|---|---|
| **Integration into Third Party Applications** | Not enough data | Not enough data | 

#### AI Agent Configuration

| Feature | Gmelius | Hiver in Gmail | 
|---|---|---|
| **AI Agent Configuration** | Not enough data | Not enough data | 

#### Adaptive Learning

| Feature | Gmelius | Hiver in Gmail | 
|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | 

#### IT Incident Management

| Feature | Gmelius | Hiver in Gmail | 
|---|---|---|
| **IT Incident Management** | Not enough data | Not enough data | 

#### Automated Routing

| Feature | Gmelius | Hiver in Gmail | 
|---|---|---|
| **Automated Routing** | Not enough data | Not enough data | 

#### Service Level Agreement (SLA) Management

| Feature | Gmelius | Hiver in Gmail | 
|---|---|---|
| **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | 

#### Knowledge Base Integration

| Feature | Gmelius | Hiver in Gmail | 
|---|---|---|
| **Knowledge Base Integration** | Not enough data | Not enough data | 

#### Support Ticket Management

| Feature | Gmelius | Hiver in Gmail | 
|---|---|---|
| **Support Ticket Management** | Not enough data | Not enough data | 

#### Workflow Automation

| Feature | Gmelius | Hiver in Gmail | 
|---|---|---|
| **Workflow Automation** | Not enough data | Not enough data | 

#### Automation - AI IT Agents

| Feature | Gmelius | Hiver in Gmail | 
|---|---|---|
| **Document Processing** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 

#### Autonomy - AI IT Agents

| Feature | Gmelius | Hiver in Gmail | 
|---|---|---|
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

#### IT Ticket Management - AI IT Agents

| Feature | Gmelius | Hiver in Gmail | 
|---|---|---|
| **Ticket Status Updates** | Not enough data | Not enough data | 
| **SLA Monitoring** | Not enough data | Not enough data | 
| **Ticket Categorization** | Not enough data | Not enough data | 
| **Ticket Assignment** | Not enough data | Not enough data | 
| **Automated Ticket Creation** | Not enough data | Not enough data | 

#### IT Support Automation - AI IT Agents

| Feature | Gmelius | Hiver in Gmail | 
|---|---|---|
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | 
| **Real-Time Troubleshooting** | Not enough data | Not enough data | 
| **User Self-Service Assistance** | Not enough data | Not enough data | 
| **Proactive Issue Detection** | Not enough data | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Gmelius** | N/A | N/A |
| **Hiver in Gmail** | N/A | N/A |

#### Dashboard

| Feature | Gmelius | Hiver in Gmail | 
|---|---|---|
| **Dashboard** | Not enough data | Not enough data | 

#### Speech Recognition

| Feature | Gmelius | Hiver in Gmail | 
|---|---|---|
| **Speech Recognition** | Not enough data | Not enough data | 

#### Compliance Management

| Feature | Gmelius | Hiver in Gmail | 
|---|---|---|
| **Compliance Management** | Not enough data | Not enough data | 

#### Autonomous Task Execution

| Feature | Gmelius | Hiver in Gmail | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 

#### Sentiment Analysis

| Feature | Gmelius | Hiver in Gmail | 
|---|---|---|
| **Sentiment Analysis** | Not enough data | Not enough data | 

#### Data Security

| Feature | Gmelius | Hiver in Gmail | 
|---|---|---|
| **Data Security** | Not enough data | Not enough data | 

#### Third-Party Integration

| Feature | Gmelius | Hiver in Gmail | 
|---|---|---|
| **Third-Party Integration** | Not enough data | Not enough data | 

#### Human-in-the-loop (HITL)

| Feature | Gmelius | Hiver in Gmail | 
|---|---|---|
| **Human-in-the-loop (HITL)** | Not enough data | Not enough data | 

#### Agentic Task Execution

| Feature | Gmelius | Hiver in Gmail | 
|---|---|---|
| **Agentic Task Execution** | Not enough data | Not enough data | 

#### Natural Language Processing

| Feature | Gmelius | Hiver in Gmail | 
|---|---|---|
| **Natural Language Processing** | Not enough data | Not enough data | 

#### Conversational AI

| Feature | Gmelius | Hiver in Gmail | 
|---|---|---|
| **Conversational AI** | Not enough data | Not enough data | 

#### Performance Metrics

| Feature | Gmelius | Hiver in Gmail | 
|---|---|---|
| **Performance Metrics** | Not enough data | Not enough data | 

#### Interaction Tracking

| Feature | Gmelius | Hiver in Gmail | 
|---|---|---|
| **Interaction Tracking** | Not enough data | Not enough data | 

#### Knowledge Base Management

| Feature | Gmelius | Hiver in Gmail | 
|---|---|---|
| **Knowledge Base Management** | Not enough data | Not enough data | 

#### CRM Integration

| Feature | Gmelius | Hiver in Gmail | 
|---|---|---|
| **CRM Integration** | Not enough data | Not enough data | 

#### Inquiry Routing

| Feature | Gmelius | Hiver in Gmail | 
|---|---|---|
| **Inquiry Routing** | Not enough data | Not enough data | 

#### Contextual Guidance

| Feature | Gmelius | Hiver in Gmail | 
|---|---|---|
| **Contextual Guidance** | Not enough data | Not enough data | 

#### Communications Management

| Feature | Gmelius | Hiver in Gmail | 
|---|---|---|
| **Communications Management** | Not enough data | Not enough data | 

#### Proactive Chat

| Feature | Gmelius | Hiver in Gmail | 
|---|---|---|
| **Proactive Chat** | Not enough data | Not enough data | 

#### Ticket Management

| Feature | Gmelius | Hiver in Gmail | 
|---|---|---|
| **Ticket Management** | Not enough data | Not enough data | 

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Gmelius | Hiver in Gmail | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Gmelius | Hiver in Gmail | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | 

#### Automation

| Feature | Gmelius | Hiver in Gmail | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 

#### Autonomy

| Feature | Gmelius | Hiver in Gmail | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Gmelius** | 8.8/10 | 190 |
| **Hiver in Gmail** | 8.0/10 | 357 |

#### Ticket and Case Management

| Feature | Gmelius | Hiver in Gmail | 
|---|---|---|
| **Ticket creation user experience** | 8.7 (75 reviews) ✓ Verified | 8.8 (211 reviews) ✓ Verified | 
| **Ticket response user experience** | 8.6 (78 reviews) ✓ Verified | 8.7 (215 reviews) ✓ Verified | 
| **Workflow** | 8.8 (86 reviews) ✓ Verified | 8.6 (222 reviews) ✓ Verified | 
| **Response Automation** | 9.0 (74 reviews) ✓ Verified | 8.5 (204 reviews) ✓ Verified | 
| **SLA Management** | 9.2 (53 reviews) ✓ Verified | 8.2 (176 reviews) ✓ Verified | 
| **Attachments/Screencasts** | 9.0 (76 reviews) ✓ Verified | 8.3 (188 reviews) | 
| **Ticket Collaboration** | 9.0 (79 reviews) ✓ Verified | 8.6 (211 reviews) ✓ Verified | 
| **Customer and Contacts Database** | 8.9 (55 reviews) ✓ Verified | 8.1 (112 reviews) | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Knowledge Base Management** | Not enough data | Not enough data | 
| **Ticket Management** | Not enough data | Not enough data | 
| **Call Center Management** | Not enough data | Not enough data | 
| **Queue Management** | Not enough data | Not enough data | 
| **Inbox Management** | Not enough data | Not enough data | 
| **Support Ticket Management** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Gmelius | Hiver in Gmail | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.2 (74 reviews) | 
| **AI Text Summarization** | Not enough data | 7.3 (73 reviews) | 
| **Generative AI** | Not enough data | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Gmelius | Hiver in Gmail | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.3 (29 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.2 (29 reviews) | 
| **Proactive Assistance** | Not enough data | 6.8 (28 reviews) | 

#### Communication Channels

| Feature | Gmelius | Hiver in Gmail | 
|---|---|---|
| **Customer Portal** | 8.8 (62 reviews) ✓ Verified | 8.2 (160 reviews) | 
| **Email to Case** | 8.9 (77 reviews) ✓ Verified | 8.9 (217 reviews) ✓ Verified | 
| **Chat/Live Support** | 8.8 (62 reviews) ✓ Verified | 8.5 (190 reviews) | 
| **Social Integration** | Feature Not Available | 7.5 (109 reviews) | 
| **Voice** | Feature Not Available | 7.5 (104 reviews) | 
| **Video Chat** | Not enough data | Not enough data | 

#### Platform

| Feature | Gmelius | Hiver in Gmail | 
|---|---|---|
| **Mobile User Support** | 6.9 (66 reviews) ✓ Verified | 7.5 (175 reviews) ✓ Verified | 
| **Customization ** | 7.6 (84 reviews) ✓ Verified | 7.8 (160 reviews) | 
| **User, Role, and Access Management** | 8.4 (104 reviews) ✓ Verified | 8.8 (213 reviews) ✓ Verified | 
| **Third-Party Integrations** | 8.7 (75 reviews) ✓ Verified | 8.2 (175 reviews) ✓ Verified | 
| **Reporting** | 8.1 (72 reviews) ✓ Verified | 8.2 (193 reviews) ✓ Verified | 
| **Activity Dashboard** | 7.9 (94 reviews) ✓ Verified | 8.4 (206 reviews) ✓ Verified | 
| **Mobile Access** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Gmelius | Hiver in Gmail | 
|---|---|---|
| **Automated Routing** | Not enough data | Not enough data | 
| **Chatbot** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Autoresponders** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Gamification** | Not enough data | Not enough data | 
| **Conversation Intelligence** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Key Performance Indicators** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Voice Recognition** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Task Automation** | Not enough data | Not enough data | 
| **IVR** | Not enough data | Not enough data | 
| **Language Detection** | Not enough data | Not enough data | 
| **Multiple Data Sources** | Not enough data | Not enough data | 
| **Predictive Analytics** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Alerts/Escalation** | Not enough data | Not enough data | 
| **Data Security** | Not enough data | Not enough data | 
| **Interaction Tracking** | Not enough data | Not enough data | 
| **Prioritization** | Not enough data | Not enough data | 
| **Secure Data Storage** | Not enough data | Not enough data | 
| **Macros/Templated Responses** | Not enough data | Not enough data | 
| **Performance Metrics** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **Mobile App** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Email Templates** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Automated Responses** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | 

### Workflow Management

| Product | Score | Reviews |
|---|---|---|
| **Gmelius** | 8.3/10 | 118 |
| **Hiver in Gmail** | N/A | N/A |

#### Setup

| Feature | Gmelius | Hiver in Gmail | 
|---|---|---|
| **Activities** | 8.5 (94 reviews) | Not enough data | 
| **Flows** | 8.7 (90 reviews) | Not enough data | 
| **Dependencies** | Feature Not Available | Not enough data | 
| **Notifications** | 8.5 (104 reviews) | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Business Process Automation** | Not enough data | Not enough data | 

#### Management

| Feature | Gmelius | Hiver in Gmail | 
|---|---|---|
| **Updates** | 8.4 (88 reviews) | Not enough data | 
| **Audit Trail** | 8.4 (66 reviews) | Not enough data | 
| **Integration** | 8.7 (76 reviews) | Not enough data | 

#### Generative AI

| Feature | Gmelius | Hiver in Gmail | 
|---|---|---|
| **AI Text Generation** | 6.7 (10 reviews) | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 

#### Agentic AI - Workflow Management

| Feature | Gmelius | Hiver in Gmail | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Gmelius | Hiver in Gmail | 
|---|---|---|
| **Drag & Drop** | Not enough data | Not enough data | 
| **Template Management** | Not enough data | Not enough data | 
| **Approval Process Control** | Not enough data | Not enough data | 
| **Customizable Dashboard** | Not enough data | Not enough data | 
| **Rules-Based Workflow** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **Monitoring** | Not enough data | Not enough data | 
| **Progress Tracking** | Not enough data | Not enough data | 
| **Workflow Configuration** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Commenting/Notes** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Forms Management** | Not enough data | Not enough data | 
| **No-Code** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Graphical Workflow Editor** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Compliance Tracking** | Not enough data | Not enough data | 
| **Role-Based Permissions** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Project Workflow** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Gmelius** | N/A | N/A |
| **Hiver in Gmail** | 7.6/10 | 152 |

#### Channels

| Feature | Gmelius | Hiver in Gmail | 
|---|---|---|
| **Multi-Channel Coverage** | Not enough data | 7.9 (149 reviews) | 
| **Open Listening** | Not enough data | 7.6 (143 reviews) | 
| **Physical Media** | Not enough data | 6.7 (141 reviews) | 

#### Design

| Feature | Gmelius | Hiver in Gmail | 
|---|---|---|
| **Communications Strategy Development** | Not enough data | 7.9 (142 reviews) | 
| **Create Content** | Not enough data | 7.3 (142 reviews) | 
| **Personalization** | Not enough data | 8.0 (144 reviews) | 
| **Inbound Identification** | Not enough data | 8.2 (144 reviews) | 
| **Regulatory Compliance** | Not enough data | 7.8 (141 reviews) | 
| **Batch Communications** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **On-Demand Communications** | Not enough data | Not enough data | 
| **Interactive Content** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Gmelius | Hiver in Gmail | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.1 (107 reviews) | 
| **AI Text Summarization** | Not enough data | 7.1 (105 reviews) | 
| **Generative AI** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Gmelius | Hiver in Gmail | 
|---|---|---|
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Customer Database** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Call Recording** | Not enough data | Not enough data | 
| **Autoresponders** | Not enough data | Not enough data | 
| **IVR** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Template Management** | Not enough data | Not enough data | 
| **SMS Messaging** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Content Management** | Not enough data | Not enough data | 
| **Knowledge Base Management** | Not enough data | Not enough data | 
| **Compliance Management** | Not enough data | Not enough data | 
| **Multi-Language** | Not enough data | Not enough data | 
| **Interaction Tracking** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Customer History** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Video Support** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Inbox Management** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Feedback Management** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 

### Complaint Management

| Product | Score | Reviews |
|---|---|---|
| **Gmelius** | N/A | N/A |
| **Hiver in Gmail** | N/A | N/A |

#### Usability

| Feature | Gmelius | Hiver in Gmail | 
|---|---|---|
| **All-Employee Access** | Not enough data | Not enough data | 
| **Supporting Documents** | Not enough data | Not enough data | 
| **Two-Way Communication** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 

#### Reporting

| Feature | Gmelius | Hiver in Gmail | 
|---|---|---|
| **Priority Case Alerts** | Not enough data | Not enough data | 
| **Trend Analysis** | Not enough data | Not enough data | 
| **Performance Monitoring** | Not enough data | Not enough data | 
| **Social Media Monitoring** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Gmelius | Hiver in Gmail | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Gmelius | Hiver in Gmail | 
|---|---|---|
| **Social Media Integration** | Not enough data | Not enough data | 
| **Survey/Poll Management** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Real-Time Reporting** | Not enough data | Not enough data | 
| **Support Ticket Tracking** | Not enough data | Not enough data | 
| **Knowledge Base Management** | Not enough data | Not enough data | 
| **Customer Complaint Tracking** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Case Management** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Interaction Tracking** | Not enough data | Not enough data | 
| **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | 
| **Audit Trail** | Not enough data | Not enough data | 
| **Issue Management** | Not enough data | Not enough data | 
| **Real-Time Updates** | Not enough data | Not enough data | 
| **Corrective and Preventive Actions (CAPA)** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Self Service Portal** | Not enough data | Not enough data | 
| **Multi-Channel Management** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Canned Responses** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Customizable Forms** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Prioritization** | Not enough data | Not enough data | 
| **Routing** | Not enough data | Not enough data | 
| **Support Ticket Management** | Not enough data | Not enough data | 
| **Widgets** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Alerts/Escalation** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **SSL Security** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Quality Assurance** | Not enough data | Not enough data | 
| **Feedback Management** | Not enough data | Not enough data | 
| **Issue Tracking** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **Customer Service Analytics** | Not enough data | Not enough data | 
| **Assignment Management** | Not enough data | Not enough data | 
| **Email Templates** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Forms Management** | Not enough data | Not enough data | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **Gmelius** | 8.4/10 | 286 |
| **Hiver in Gmail** | 8.4/10 | 621 |

#### Productivity Tools

| Feature | Gmelius | Hiver in Gmail | 
|---|---|---|
| **Notes** | 8.5 (242 reviews) | 8.9 (571 reviews) | 
| **Internal Discussion** | 8.3 (216 reviews) | 8.7 (544 reviews) | 
| **Assignments and Tasks** | 8.6 (246 reviews) | 9.2 (574 reviews) | 
| **Workflows** | 8.3 (199 reviews) | 8.7 (502 reviews) | 
| **Templates** | 8.5 (217 reviews) | 8.7 (529 reviews) | 
| **Integrations** | 8.3 (171 reviews) | 8.2 (445 reviews) | 
| **Tagging System** | 8.4 (230 reviews) | 9.1 (557 reviews) | 

#### Analytics

| Feature | Gmelius | Hiver in Gmail | 
|---|---|---|
| **Trends** | 7.8 (132 reviews) | 8.0 (432 reviews) | 
| **Performance Tracking** | 8.1 (154 reviews) | 8.3 (463 reviews) | 
| **Email Tracking** | 8.7 (230 reviews) | 8.8 (499 reviews) | 

#### Agentic AI - Shared Inbox

| Feature | Gmelius | Hiver in Gmail | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.2 (24 reviews) | 
| **Decision Making** | Not enough data | 7.2 (24 reviews) | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Gmelius** | N/A | N/A |
| **Hiver in Gmail** | N/A | N/A |

#### Responses

| Feature | Gmelius | Hiver in Gmail | 
|---|---|---|
| **Customization** | Not enough data | Not enough data | 
| **Control** | Not enough data | Not enough data | 
| **Route To Human** | Not enough data | Not enough data | 
| **Menu bars** | Not enough data | Not enough data | 
| **Drip sequences** | Not enough data | Not enough data | 

#### Platform

| Feature | Gmelius | Hiver in Gmail | 
|---|---|---|
| **Live chat** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 
| **Branding** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 
| **A/B testing** | Not enough data | Not enough data | 
| **Role-based access** | Not enough data | Not enough data | 
| **Collection of information** | Not enough data | Not enough data | 
| **Augmented Analytics** | Not enough data | Not enough data | 
| **Proactive Chat** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Gmelius | Hiver in Gmail | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Gmelius | Hiver in Gmail | 
|---|---|---|
| **Customer Surveys** | Not enough data | Not enough data | 
| **Lead Qualification** | Not enough data | Not enough data | 
| **Transcripts/Chat History** | Not enough data | Not enough data | 
| **Language Detection** | Not enough data | Not enough data | 
| **Pre-Configured Bot** | Not enough data | Not enough data | 
| **Lead Capture** | Not enough data | Not enough data | 
| **Code-free Development** | Not enough data | Not enough data | 
| **Natural Language Processing** | Not enough data | Not enough data | 
| **Multi-Language** | Not enough data | Not enough data | 
| **For Sales/Marketing** | Not enough data | Not enough data | 
| **Contextual Guidance** | Not enough data | Not enough data | 
| **Automated Responses** | Not enough data | Not enough data | 
| **Customer Support** | Not enough data | Not enough data | 
| **Chatbot** | Not enough data | Not enough data | 
| **Intent Recognition** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Customer Experience Management** | Not enough data | Not enough data | 
| **Query Suggestions** | Not enough data | Not enough data | 
| **Transfers/Routing** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Canned Responses** | Not enough data | Not enough data | 
| **AI/Machine Learning** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Automated Routing** | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Gmelius** | N/A | N/A |
| **Hiver in Gmail** | 7.3/10 | 5 |

#### Conversational Platform

| Feature | Gmelius | Hiver in Gmail | 
|---|---|---|
| **Personalization** | Not enough data | Not enough data | 
| **Omnichannel** | Not enough data | Not enough data | 
| **Contextual Engagement** | Not enough data | Not enough data | 
| **Proactive Engagement** | Not enough data | Not enough data | 

#### Support Automation

| Feature | Gmelius | Hiver in Gmail | 
|---|---|---|
| **Intelligent Routing** | Not enough data | Not enough data | 
| **Seamless Escalation** | Not enough data | Not enough data | 
| **Transcripts** | Not enough data | Not enough data | 
| **Self-Serve Support** | Not enough data | 7.3 (5 reviews) | 

#### Generative AI

| Feature | Gmelius | Hiver in Gmail | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Email Management

| Product | Score | Reviews |
|---|---|---|
| **Gmelius** | 7.7/10 | 188 |
| **Hiver in Gmail** | 7.8/10 | 411 |

#### Sorting & Filtering

| Feature | Gmelius | Hiver in Gmail | 
|---|---|---|
| **Attachment Search** | 8.2 (109 reviews) | 8.1 (350 reviews) | 
| **Tags** | 8.4 (145 reviews) | 8.8 (385 reviews) | 
| **AI Sorting** | 7.9 (107 reviews) | 7.5 (330 reviews) | 
| **Predefined Rules** | 8.0 (120 reviews) | 8.0 (347 reviews) | 

#### Integrations

| Feature | Gmelius | Hiver in Gmail | 
|---|---|---|
| **Microsoft Outlook Integration** | Feature Not Available | 6.8 (286 reviews) | 
| **Gmail Integration** | 9.2 (175 reviews) | 9.3 (396 reviews) | 
| **Apple Calendar Integration** | Feature Not Available | 7.1 (281 reviews) | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 

#### Time Management

| Feature | Gmelius | Hiver in Gmail | 
|---|---|---|
| **Unified Inbox** | 8.6 (138 reviews) | 8.7 (351 reviews) | 
| **Email Automation** | 8.4 (136 reviews) | 8.5 (344 reviews) | 
| **Snooze** | 7.9 (97 reviews) | 8.0 (313 reviews) | 

#### Generative AI

| Feature | Gmelius | Hiver in Gmail | 
|---|---|---|
| **AI Text Generation** | 6.2 (22 reviews) | 7.5 (204 reviews) | 
| **AI Text-to-Speech** | 6.1 (22 reviews) | 7.2 (199 reviews) | 
| **AI Text Summarization** | 6.3 (22 reviews) | 7.4 (202 reviews) | 
| **Generative AI** | Not enough data | Not enough data | 

#### Agentic AI - Email Management

| Feature | Gmelius | Hiver in Gmail | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.2 (31 reviews) | 
| **Cross-system Integration** | Not enough data | 7.2 (32 reviews) | 

#### Additional Functionality

| Feature | Gmelius | Hiver in Gmail | 
|---|---|---|
| **Whitelisting/Blacklisting** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Signature Management** | Not enough data | Not enough data | 
| **Shared Inboxes** | Not enough data | Not enough data | 
| **Email Distribution** | Not enough data | Not enough data | 
| **Prioritization** | Not enough data | Not enough data | 
| **Customizable Forms** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Mobile App** | Not enough data | Not enough data | 
| **Routing** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Inbox Management** | Not enough data | Not enough data | 
| **Queue Management** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Email Marketing** | Not enough data | Not enough data | 
| **Data Recovery** | Not enough data | Not enough data | 
| **Archiving & Retention** | Not enough data | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 
| **Autoresponders** | Not enough data | Not enough data | 
| **Multiple User Accounts** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Real-Time Analytics** | Not enough data | Not enough data | 
| **Customer Segmentation** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 
| **Support Ticket Management** | Not enough data | Not enough data | 
| **Canned Responses** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Response Management** | Not enough data | Not enough data | 
| **Email Templates** | Not enough data | Not enough data | 
| **Email Monitoring** | Not enough data | Not enough data | 
| **Campaign Management** | Not enough data | Not enough data | 
| **Email Tracking** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Spam Blocker** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **Real-Time Reporting** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **Campaign Analytics** | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **Gmelius** | N/A | N/A |
| **Hiver in Gmail** | N/A | N/A |

#### Customer Support

| Feature | Gmelius | Hiver in Gmail | 
|---|---|---|
| **Text** | Not enough data | Not enough data | 
| **Speech** | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | 
| **Knowledge Base Management** | Not enough data | Not enough data | 

#### Automation

| Feature | Gmelius | Hiver in Gmail | 
|---|---|---|
| **Ticket Resolution** | Not enough data | Not enough data | 
| **Customization** | Not enough data | Not enough data | 
| **Intelligent Routing** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 

#### Artificial Intelligence

| Feature | Gmelius | Hiver in Gmail | 
|---|---|---|
| **Learning** | Not enough data | Not enough data | 
| **Language** | Not enough data | Not enough data | 
| **Conversational AI** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Gmelius | Hiver in Gmail | 
|---|---|---|
| **Workflow Management** | Not enough data | Not enough data | 
| **Interaction Tracking** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **Self Service Portal** | Not enough data | Not enough data | 
| **Real-Time Analytics** | Not enough data | Not enough data | 
| **Customer Database** | Not enough data | Not enough data | 
| **Client Portal** | Not enough data | Not enough data | 
| **Inventory Management** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **Configurable Workflow** | Not enough data | Not enough data | 
| **Customer History** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Support Ticket Management** | Not enough data | Not enough data | 
| **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | 
| **Widgets** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 
| **Chatbot** | Not enough data | Not enough data | 
| **Email Templates** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Feedback Management** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Event Triggered Actions** | Not enough data | Not enough data | 
| **Website Integration** | Not enough data | Not enough data | 
| **Help Desk Management** | Not enough data | Not enough data | 
| **Call Center Management** | Not enough data | Not enough data | 
| **Queue Management** | Not enough data | Not enough data | 
| **SSL Security** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Customizable Forms** | Not enough data | Not enough data | 
| **Customer Communication** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Application Management** | Not enough data | Not enough data | 
| **Communication Management** | Not enough data | Not enough data | 
| **Role-Based Permissions** | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Gmelius** | N/A | N/A |
| **Hiver in Gmail** | 6.5/10 | 213 |

#### Generative AI

| Feature | Gmelius | Hiver in Gmail | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 
| **AI Text-to-Speech** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 

#### Communication

| Feature | Gmelius | Hiver in Gmail | 
|---|---|---|
| **Pop-up Chat** | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | 
| **Targeted Emails** | Not enough data | Not enough data | 
| **In-App Messaging** | Not enough data | Not enough data | 
| **Co-Browsing** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Real-time Consumer-facing Chat** | Not enough data | Not enough data | 

####  Internal Use

| Feature | Gmelius | Hiver in Gmail | 
|---|---|---|
| **Customization ** | 7.6 (84 reviews) ✓ Verified | 7.8 (160 reviews) | 
| **Conversation Archiving** | Not enough data | Not enough data | 
| **Lead Development** | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | 
| **Team Inbox ** | Not enough data | Not enough data | 
| **Customer Profiles** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Gmelius | Hiver in Gmail | 
|---|---|---|
| **Real-Time Analytics** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Canned Responses** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Transfers/Routing** | Not enough data | Not enough data | 
| **Geotargeting** | Not enough data | Not enough data | 
| **Interaction Tracking** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Transcripts/Chat History** | Not enough data | Not enough data | 
| **Document Storage** | Not enough data | Not enough data | 
| **Screen Sharing** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Autoresponders** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Offline Form** | Not enough data | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 
| **Support Ticket Management** | Not enough data | Not enough data | 
| **File Sharing** | Not enough data | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Gmelius** | N/A | N/A |
| **Hiver in Gmail** | 8.4/10 | 8 |

#### Generative AI

| Feature | Gmelius | Hiver in Gmail | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 8.6 (6 reviews) | 

#### Self-Service Experience

| Feature | Gmelius | Hiver in Gmail | 
|---|---|---|
| **Knowledge Base** | Not enough data | 8.6 (7 reviews) | 
| **Searchable Articles** | Not enough data | 8.3 (7 reviews) | 
| **Community Forums** | Not enough data | 8.6 (7 reviews) | 
| **Mobile Optimization** | Not enough data | 8.3 (7 reviews) | 
| **Personalization** | Not enough data | 8.3 (7 reviews) | 

#### Self-Service Platform

| Feature | Gmelius | Hiver in Gmail | 
|---|---|---|
| **Branding** | Not enough data | 8.6 (7 reviews) | 
| **Automation** | Not enough data | 8.6 (7 reviews) | 
| **Artificial Intelligence** | Not enough data | 8.8 (7 reviews) | 
| **Integrations** | Not enough data | 8.8 (7 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | Gmelius | Hiver in Gmail | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.6 (6 reviews) | 
| **Multi-step Planning** | Not enough data | 8.6 (6 reviews) | 
| **Cross-system Integration** | Not enough data | 8.3 (6 reviews) | 
| **Adaptive Learning** | Not enough data | 7.8 (6 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.8 (6 reviews) | 
| **Proactive Assistance** | Not enough data | 8.1 (6 reviews) | 
| **Decision Making** | Not enough data | 8.3 (6 reviews) | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Gmelius** | N/A | N/A |
| **Hiver in Gmail** | N/A | N/A |

#### Generative AI

| Feature | Gmelius | Hiver in Gmail | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Process

| Feature | Gmelius | Hiver in Gmail | 
|---|---|---|
| **Mentions** | Not enough data | Not enough data | 
| **Tickets** | Not enough data | Not enough data | 
| **Macros** | Not enough data | Not enough data | 

#### Channels

| Feature | Gmelius | Hiver in Gmail | 
|---|---|---|
| **Email** | Not enough data | Not enough data | 
| **Social** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Phone** | Not enough data | Not enough data | 
| **Text** | Not enough data | Not enough data | 

#### Insight

| Feature | Gmelius | Hiver in Gmail | 
|---|---|---|
| **Surveys** | Not enough data | Not enough data | 
| **Reporting** | Not enough data | Not enough data | 
| **Visitor Activity** | Not enough data | Not enough data | 
| **Help Desk** | Not enough data | Not enough data | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Gmelius** | N/A | N/A |
| **Hiver in Gmail** | 9.0/10 | 5 |

#### Generative AI

| Feature | Gmelius | Hiver in Gmail | 
|---|---|---|
| **AI Text Generation** | Not enough data | 9.0 (5 reviews) | 
| **AI Text Summarization** | Not enough data | 9.0 (5 reviews) | 

### Google Workspace Communication Tools

| Product | Score | Reviews |
|---|---|---|
| **Gmelius** | N/A | N/A |
| **Hiver in Gmail** | 7.2/10 | 6 |

#### Agentic AI - Google Workspace Communication Tools

| Feature | Gmelius | Hiver in Gmail | 
|---|---|---|
| **Cross-system Integration** | Not enough data | 7.2 (6 reviews) | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Gmelius** | N/A | N/A |
| **Hiver in Gmail** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Gmelius | Hiver in Gmail | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (4):** [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Google Workspace Communication Tools ](https://www.g2.com/categories/google-workspace-communication-tools), [Help Desk Software](https://www.g2.com/categories/help-desk), [Email Management Software](https://www.g2.com/categories/email-management)

**Unique to Gmelius (2):** [Project Management Tools Software](https://www.g2.com/categories/project-management-tools), [Workflow Management Software](https://www.g2.com/categories/workflow-management)

**Unique to Hiver in Gmail (11):** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Live Chat Software](https://www.g2.com/categories/live-chat), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Complaint Management Software](https://www.g2.com/categories/complaint-management), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [AI IT Agents Software](https://www.g2.com/categories/ai-it-agents), [Chatbots Software](https://www.g2.com/categories/chatbots)


---
## Reviewer Demographics

### By Company Size

| Segment | Gmelius | Hiver in Gmail | 
|---|---|---|
| **Small-Business** | 81.5% | 66.8% | 
| **Mid-Market** | 15.7% | 27.3% | 
| **Enterprise** | 2.8% | 5.9% | 

### By Industry

#### Gmelius

- **Marketing and Advertising:** 10.8%
- **Information Technology and Services:** 8.1%
- **Computer Software:** 5.2%
- **Accounting:** 3.6%
- **Financial Services:** 3.1%
- **Real Estate:** 3.1%
- **Education Management:** 2.9%
- **Construction:** 2.9%
- **Retail:** 2.4%
- **Staffing and Recruiting:** 2.3%
- **Other:** 55.8%

#### Hiver in Gmail

- **Computer Software:** 6.8%
- **Information Technology and Services:** 5.6%
- **Marketing and Advertising:** 5.4%
- **Accounting:** 4.8%
- **Financial Services:** 4.3%
- **Retail:** 3.8%
- **Leisure, Travel & Tourism:** 3.5%
- **Logistics and Supply Chain:** 3.5%
- **Real Estate:** 3.1%
- **Consumer Services:** 2.6%
- **Other:** 56.6%

---
## Alternatives

### Alternatives to Gmelius

- [Drag](https://www.g2.com/products/drag/reviews) — 4.5/5 stars (261 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2513 reviews)
- [Boomerang for Gmail](https://www.g2.com/products/boomerang-for-gmail/reviews) — 4.6/5 stars (423 reviews)
- [Missive](https://www.g2.com/products/missive/reviews) — 4.7/5 stars (854 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3773 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (7084 reviews)
- [Help Scout](https://www.g2.com/products/help-scout/reviews) — 4.4/5 stars (431 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3916 reviews)
- [Hive](https://www.g2.com/products/hive-hive-hive/reviews) — 4.6/5 stars (667 reviews)
- [Asana](https://www.g2.com/products/asana/reviews) — 4.4/5 stars (13985 reviews)

### Alternatives to Hiver in Gmail

- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2513 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (7084 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3773 reviews)
- [Help Scout](https://www.g2.com/products/help-scout/reviews) — 4.4/5 stars (431 reviews)
- [Missive](https://www.g2.com/products/missive/reviews) — 4.7/5 stars (854 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3916 reviews)
- [Drag](https://www.g2.com/products/drag/reviews) — 4.5/5 stars (261 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7956 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1537 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (3017 reviews)

---
## Top Discussions

### Gmelius

- Title: [How do I stop Gmelius collapsing Gmails left pane where it lists my folder?](https://www.g2.com/discussions/how-do-i-stop-gmelius-collapsing-gmails-left-pane-where-it-lists-my-folder-23bfe9ac-5f8d-4eff-8c89-c5f42a4d0ebc) — 1 comment, 1 upvote
  > **Top comment:** "Hi Jürgen, thank you for your question. 

Could you please try to click the 3-bars on the upper left corner to toggle the column on and off? It's a Gmail..."
- Title: [Gmelius helps me to share my work and connect my team!](https://www.g2.com/discussions/gmelius-helps-me-to-share-my-work-and-connect-my-team) — 1 comment, 2 upvotes
  > **Top comment:** "Hi Lina,

Lina from Gmelius here :) 

Thanks a lot for taking the time and reviewing Gmelius. We highly appreciate your kind words and couldn't be..."
- Title: [How do I stop Gmelius collapsing Gmails left pane where it lists my folder?](https://www.g2.com/discussions/how-do-i-stop-gmelius-collapsing-gmails-left-pane-where-it-lists-my-folder) — 1 comment
  > **Top comment:** "Hi Jürgen, 

Lina from Gmelius here. What you are describing is linked to the latest updates on Google's side. If you deactivate Chat and Meet in Gmail's..."
- Title: [I don't have any questions right now.](https://www.g2.com/discussions/51785-i-don-t-have-any-questions-right-now) — 1 comment, 1 upvote
  > **Top comment:** "I don't have any questions right now. I will contact gmelius support if i have any questions or if i need help with anything."
- Title: [Can we have multiple Admins on a free team plan?](https://www.g2.com/discussions/45701-can-we-have-multiple-admins-on-a-free-team-plan) — 1 comment, 1 upvote
  > **Top comment:** "Hi Jack,

A Gmelius subscription can only have one super-admin, but Growth and Enterprise customers can make any user(s) of their subscription "Managers"...."

### Hiver in Gmail

- Title: [How can i separate Hiver tickets from my own emails in Gmail?](https://www.g2.com/discussions/how-can-i-separate-hiver-tickets-from-my-own-emails-in-gmail) — 1 comment, 1 upvote
  > **Top comment:** "We just create a filter that auto archives anything in the Shared Inbox from Hiver so that those emails only show up in the Hiver folder. "
- Title: [Is there a way to make pending items show up in my hiver inbox? Right now, they are separate.](https://www.g2.com/discussions/33985-is-there-a-way-to-make-pending-items-show-up-in-my-hiver-inbox-right-now-they-are-separate) — 1 comment, 1 upvote
  > **Top comment:** "Hi Makisha, 
I am Pratibha from the Product team at Hiver. 

As of now, there's no way to show Pending conversations assigned to you in your Inbox. But I..."
- Title: [What is the future development direction for Hiver?](https://www.g2.com/discussions/27934-what-is-the-future-development-direction-for-hiver) — 1 comment
  > **Top comment:** "Hi George. Thanks for being a Hiver champion over the years. I'm Niraj, founder and CEO at Hiver. Hope you remembers our communication from a few years back..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/gmelius-vs-hiver-in-gmail)