Hively Reviews & Product Details

Hively provides a dashboard to keep track of customer satisfaction range. Setup a universal notification for low feedback or Wow feedback based on the selection. Has many CRM integrations such as Freshdesk, desk, zendesk, helpscout and more. Review collected by and hosted on G2.com.

There are a few issues that I encountered i.e 1) it cannot pass email address value via URL, which can be easier to track the feedback. 2) Zoho desk integration is missing which is now popular. Review collected by and hosted on G2.com.

Gathering feedback based on customer experience is the prime focus of every business, and Hively has been a part of it maintaining the services through its dedicated feedback system. Hive leads the simplest way to gather customer feedback providing customers the ability to rate their experience with the company, they are involved.

You can invite team members to your hive lists, every user can go with the personalized rating, add their email, signature or CRM entities, every time you email a customer they can rate their satisfaction with a single click along with the option to leave detailed feedback and also team members can request ratings after any customer interaction like phone calls, meetings or webinar. Most significantly, the feedback results can be viewed from the dashboard, providing fair analytics and reporting in real-time. Review collected by and hosted on G2.com.

No downside of the platform. It will be great if Hively adds further more smiley features along with customized multiple choice questions. It will be lot easier to get real time response from the clients and improvising the business insights with Hively. Review collected by and hosted on G2.com.

Hively is one of the best platform to know the customer feedback for small, midsize and large enterprises. Knowing user experience and customer feedback always helps like attaching real-time rating collection along with feedback collection, customer happiness alerts, team performance leaderboard and rewards management. Hively also allows users to insert their personal rating links in the email signature, like any CRM tools and Incidents tracking systems Review collected by and hosted on G2.com.

Hively available in a monthly subscription option to have all features. If User faces any issue it provides support via email which is traditional way. I would suggest having a Chatbot or Query box where user submits issues and gets reply immediately based on previous solutions will resolve the issue asap and user feels easy and simple to operate. Other help options that includes FAQs and customer service tips. Review collected by and hosted on G2.com.

The Surveys service, although for us it is a totally different survey system because it allows me to improve the capabilities of our Company due to reaching more people and asking what we are doing well or what we can improve in order to give our users the best possible quality, I can say that Survey Monkey complies with the survey system for us, its tools are easy and useful, and the implementation of the services is via the web. Review collected by and hosted on G2.com.

With the survey system I have not had any problems, however I think it can improve at certain points because the service has failures. At the time of distributing the surveys, we have received blank surveys, which for us is a It fails because we did not receive the answer correctly, you must improve that part to receive as many responses as possible and not miss any response. Review collected by and hosted on G2.com.

1) The platform is very basic, thus easy to use.

2) I also like that you can compare your review progress week after week or around other date sets.

3) You can also compare yourself to your teammates easily

4) Branding is good! Review collected by and hosted on G2.com.

1) At its very core, I don't like this kind of review system for client-facing positions. In my experience, this review link made clients feel like they "had" to submit a review or couldn't be totally truthful because it is easy to track back.

2) Even after you leave a company, you will still show up in their metrics if you search the business name and Hively together. That is annoying in my opinion because some of the reviews are years old and still up after you left the company. Review collected by and hosted on G2.com.

Every-time we email a customer, they can rate their satisfaction with single click along with the option to leave detailed feedback. Review collected by and hosted on G2.com.

No downside of this software found so far, will update if found in near future. Review collected by and hosted on G2.com.

I think I like the design of the website the best compared to other survey websites. It is very simple and easy to use for a beginner like me. I hope Hively keeps up the good work! Review collected by and hosted on G2.com.

I often find some problems when I try to access the website. I think Hively should upgrade their server so users can feel comfortable accessing Hively from their computer. Review collected by and hosted on G2.com.

Smart and automatically mail list sending - good dashboard to create the surveys and a responsive design of the mail sheet. The reporting countings are very helpful, we can check easily the satisfaction answers of our clients by single day and of course also per month and period. Review collected by and hosted on G2.com.

Sending by regular mail and not certificated mail brings sometimes issues with it, that the mails are in the incoming unwanted mail folder. Some single clients have problems to answer the survey, by clicking of the buttons on some mobile devices. Review collected by and hosted on G2.com.

The customization features allow me to gather data with minimum effort. And it's easy to do multiple surveys, I love that. The landing page design is also nice, it is crucial for me since it will determine whether my clients willing to fill the survey or not. Review collected by and hosted on G2.com.

I love it, it is by far my personal survey tool favorite. I don't have any complaints about Hively. Review collected by and hosted on G2.com.

I like that the tool works well. The tool is affordable. The tools work well when it comes to surveying. Interacting with customers is easy. Review collected by and hosted on G2.com.

I have no issues with the tool. Hively has been working well. Review collected by and hosted on G2.com.