--- title: Hively Reviews meta\_title: 'Hively Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 15 reviews by the users' company size, role or industry to find out how Hively works for a business like yours. aggregate\_rating: rating\_value: 4.0 review\_count: 15 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Hively Reviews & Product Details Hively is a real-time one-click customer feedback solution. Easy to use and quick to install, you can have our engaging customer feedback system set up in email signatures, CRM, website or ticket tracking systems in minutes. The feedback you collect can then be viewed on your dashboard which provides analytics and reporting. Utilise your customer feedback to motivate and reward staff members, understand customer satisfaction and sentiment and identify customer pain points for your business. Hively currently supports 14 different languages, multi-team structures and customisation of messaging, branding and smileys. * * * Seller [Hively](https://www.g2.com/sellers/hively) Discussions [Hively Community](https://www.g2.com/products/hively/discuss) Languages Supported Czech, German, English, French, Italian, Dutch, Polish, Portuguese, Russian, Slovak, Spanish, Swedish, Turkish, Chinese (Simplified) Overview by Jessica Drake Show More ## Top-Rated Alternatives [ ![SurveyMonkey](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "SurveyMonkey") SurveyMonkey 4.4/5(23,900) ](https://www.g2.com/products/surveymonkey/reviews) [ ![Zoho Survey](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zoho Survey") Zoho Survey 4.4/5(1,041) ](https://www.g2.com/products/zoho-survey/reviews) [ ![Google Workspace](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Google Workspace") Google Workspace 4.6/5(48,159) ](https://www.g2.com/products/google-workspace/reviews) [ View All Alternatives ](https://www.g2.com/products/hively/competitors/alternatives) ## User Insights Average based on 15 real user reviews. [Log in to unlock pricing and user insights](/login) ![Kshitij T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kshitij T.") KT Kshitij T. Software Developer Small-Business (50 or fewer emp.) 4/13/2022 "Instant customer satisfaction tool" 3.5/5 What do you like best about Hively? Hively provides a dashboard to keep track of customer satisfaction range. Setup a universal notification for low feedback or Wow feedback based on the selection. Has many CRM integrations such as Freshdesk, desk, zendesk, helpscout and more. Review collected by and hosted on G2.com. What do you dislike about Hively? There are a few issues that i encountered i.e 1) it cannot able to pass email address value via URL, which can be easier to track the feedback. 2) Zoho desk integration is missing which is now popular. Review collected by and hosted on G2.com. Recommendations to others considering Hively: Yes, would recommend it only if you require feedback from the client and didn't care about who has shared it. Review collected by and hosted on G2.com. What problems is Hively solving and how is that benefiting you? Hively is great to fetch feedback from your client and can also able to get anonymous feedback from visitors which are not familiar to share email or any contact details. It is easy to install in any email client. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Sanskriti G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sanskriti G.") SG Sanskriti G. Senior Software Engineer Small-Business (50 or fewer emp.) 6/28/2020 Business partner of the seller or seller's competitor, not included in G2 scores. "Great Customer Feedback Based On Real Time Analytics" 4.5/5 What do you like best about Hively? Gathering feedback based on customer experience is the prime focus of every business, and Hively has been a part of it maintaining the services through its dedicated feedback system. Hive leads the simplest way to gather customer feedback providing customers the ability to rate their experience with the company, they are involved. You can invite team members to your hive lists, every user can go with the personalized rating, add their email, signature or CRM entities, every time you email a customer they can rate their satisfaction with a single click along with the option to leave detailed feedback and also team members can request ratings after any customer interaction like phone calls, meetings or webinar. Most significantly, the feedback results can be viewed from the dashboard, providing fair analytics and reporting in real-time. Review collected by and hosted on G2.com. What do you dislike about Hively? No downside of the platform. It will be great if Hively adds further more smiley features along with customized multiple choice questions. It will be lot easier to get real time response from the clients and improvising the business insights with Hively. Review collected by and hosted on G2.com. Recommendations to others considering Hively: I would suggest Hively to the user who is more concerned about their business and concentrated on customer happiness. Review collected by and hosted on G2.com. What problems is Hively solving and how is that benefiting you? Honestly, I am much more satisfied with the platform. Hively has helped me in my work devising the right strategies to improve customer satisfaction. It has led my business to successful marketing campaigns which in-terms provided me with a high, measurable return on investment (ROI), along with employee retention and gathering overall customer feedback. Review collected by and hosted on G2.com. Show More 7/24/2020 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Sai Krishna S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sai Krishna S.") SS Sai Krishna S. Architecture Analyst Small-Business (50 or fewer emp.) 7/2/2020 "One of the best cloud-based customer feedback platform" 4/5 What do you like best about Hively? Hively is one of the best platform to know the customer feedback for small, midsize and large enterprises. Knowing user experience and customer feedback always helps like attaching real-time rating collection along with feedback collection, customer happiness alerts, team performance leaderboard and rewards management. Hively also allows users to insert their personal rating links in the email signature, like any CRM tools and Incidents tracking systems Review collected by and hosted on G2.com. What do you dislike about Hively? Hively available in a monthly subscription option to have all features. If User faces any issue it provides support via email which is traditional way. I would suggest having a Chatbot or Query box where user submits issues an d gets reply immediately based on previous solutions will resolve the issue asap and user feels easy and simple to operate. Other help options that includes FAQs and customer service tips. Review collected by and hosted on G2.com. Recommendations to others considering Hively: If I HAD to suggest a recommendation it would suggest to change the font color on the email that we are getting with the client comments. The font color is very pale and small but its still readable. If I like to know who gave me the rating I do not know or have access to view review and why. It can be options to know what is the feedback and from whom i am receiving it so that I can work on it. If i don't know why or who gave me a bad review it will be difficult in some cases. Review collected by and hosted on G2.com. What problems is Hively solving and how is that benefiting you? It allows customers to provide ratings and feedback comments using a one-click option. The team members gets rewarded points for every rating they receive. The leaderboard option allows users to access the team scores and rank the high performing team members. Hively also provides integration with email solutions (Gmail, Yahoo, Outlook and SalesForce etc.,) CRM applications and Incident tracking systems. In other words Hively is one of the best way to collect feedback from customers without having to big trouble and easy to set up. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Mark Z.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mark Z.") MZ Mark Z. Mid-Market (51-1000 emp.) 6/30/2020 "It is innovative and new for creating surveys." 4/5 What do you like best about Hively? The Surveys service, although for us it is a totally different survey system because it allows me to improve the capabilities of our Company due to reaching more people and asking what we are doing well or what we can improve in order to give our users the best possible quality, I can say that Survey Monkey complies with the survey system for us, its tools are easy and useful, and the implementation of the services is via the web. Review collected by and hosted on G2.com. What do you dislike about Hively? With the survey system I have not had any problems, however I think it can improve at certain points because the service has failures. At the time of distributing the surveys, we have received blank surveys, which for us is a It fails because we did not receive the answer correctly, you must improve that part to receive as many responses as possible and not miss any response. Review collected by and hosted on G2.com. Recommendations to others considering Hively: I recommend the service because it has worked perfectly We have not had any details about the system and we have not had any type of problem in this regard, it can improve as the negative system of the Blank surveys, however it has done its best to offer the best results We are happy because it has worked very well so far, we have not had any problem with the system regarding the creation of surveys, that is why I recommend such an easy and useful system. Review collected by and hosted on G2.com. What problems is Hively solving and how is that benefiting you? I do not have any type of problem in this regard and this is why the survey system simply solves the key problems to improve the capacity of our users as well as we have an answer regarding our new forms of presentation because now with these tools it is Much easier to conduct user surveys and ask what we can improve and I love it because now we can be much more specific in what we want to improve. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Allie M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Allie M.") AM Allie M. Digital Marketing Analyst I Mid-Market (51-1000 emp.) 6/15/2020 "Basic Review Software" 2.5/5 What do you like best about Hively? 1) The platform is very basic, thus easy to use. 2) I also like that you can compare your review progress week after week or around other date sets. 3) You can also compare yourself to your teammates easily 4) Branding is good! Review collected by and hosted on G2.com. What do you dislike about Hively? 1) At it's very core, I don't like this kind of review system for client facing positions. In my experience, this review link made clients feel like they "had" to submit a review or couldn't be totally truthful because it is easy to track back. 2) even after you leave a company, you will still show up in their metrics if you search the business name and Hively together. That is annoying in my opinion because some of the reviews are years old and still up after you left the company. Review collected by and hosted on G2.com. What problems is Hively solving and how is that benefiting you? When clients did submit via Hively, it was to highlight outstanding service or less than ideal service. This helped to keep the rest of the team accountable because if you get a negative review, it brings the team metrics down. Management also leveraged Hively reviews to determine bonus amounts. While I don't agree with this activity, it does motivate people to provide outstanding service. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Santosh S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Santosh S.") SS Santosh S. Small-Business (50 or fewer emp.) 6/21/2020 "Hively: an efficient tool to gather customer feedback" 4/5 What do you like best about Hively? Every-time we email a customer, they can rate their satisfaction with single click along with the option to leave detailed feedback. Review collected by and hosted on G2.com. What do you dislike about Hively? No downside of this software found so far, will update if found in near future. Review collected by and hosted on G2.com. Recommendations to others considering Hively: Simplest tool to gather customer feedback, motivate your team and increase customer happiness. Review collected by and hosted on G2.com. What problems is Hively solving and how is that benefiting you? Before using this software, sending out long surveys created a hassle for our customers and we too feel burdensome to collect and analyze each response. We can now present survey results based on the feedback of our costumers efficiently. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![NIZAR F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "NIZAR F.") NF NIZAR F. Mid-Market (51-1000 emp.) 4/29/2020 Business partner of the seller or seller's competitor, not included in G2 scores. "Hively Review" 4.5/5 What do you like best about Hively? I think I like the design of the website the best compared to other survey website. It is very simple and easy to use for beginner like me. I hope hively keep up the good work! Review collected by and hosted on G2.com. What do you dislike about Hively? I often find some problem when I try to access the website, I think hively should uprage their server so user can feel comfortable accessing hively from their computer. Review collected by and hosted on G2.com. Recommendations to others considering Hively: I think hively is very nice services if you have problems of your surveys. At first I also find a lot of difficulties about what should I do about my surveys, but now I feel that it is not a difficult job if we know website like hively Review collected by and hosted on G2.com. What problems is Hively solving and how is that benefiting you? I solve a lot of problems from my office, I realized that hively made my jobs way easier than before. I also get to know hively from my friends, it shows that hively is great app. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite RD Robert D. Mid-Market (51-1000 emp.) 5/22/2020 Business partner of the seller or seller's competitor, not included in G2 scores. "Getting feedback on satisfaction grade" 4/5 What do you like best about Hively? Smart and automatically mail list sending - good dashboard to create the surveys and a responsive design of the mail sheet. The reporting countings are very helpful, we can check easily the satisfaction answers of our clients by single day and of course also per month and period. Review collected by and hosted on G2.com. What do you dislike about Hively? Sending by regular mail and not certificated mail brings sometimes issues with it, that the mails are in the incoming unwanted mail folder. Some single clients have problems to answer the survey, by clicking of the buttons on some mobile devices. Review collected by and hosted on G2.com. What problems is Hively solving and how is that benefiting you? Getting a fast and on-time answer from the clients about their satisfaction for the service - quick and smart sending options, they are helping us to reach the client as fast as possible after their purchase to get a real insight. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Devon F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Devon F.") DF Devon F. Small-Business (50 or fewer emp.) 6/3/2020 "Good survey tool" 5/5 What do you like best about Hively? The customization features allow me to gather data with minimum effort. And it's easy to do multiple surveys, I love that. The landing page design is also nice, it is crucial for me since it will determine whether my clients willing to fill the survey or not. Review collected by and hosted on G2.com. What do you dislike about Hively? I love it, it is by far my personal survey tool favorite. I don't have any complaints about Hively. Review collected by and hosted on G2.com. Recommendations to others considering Hively: It works well for me and my team. I have tried some survey tools, and I think Hively is one of the best considering the price. Review collected by and hosted on G2.com. What problems is Hively solving and how is that benefiting you? I use Hively to do my survey jobs from my office, it works well and made my jobs easier. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite JJ Johnson J. Small-Business (50 or fewer emp.) 4/26/2020 "My Experience With Hively" 5/5 What do you like best about Hively? I like that the tool works well. The tool is affordable The tools works well when it comes to surveying. interacting with customers is easy. Review collected by and hosted on G2.com. What do you dislike about Hively? I have no issues with the tool. Hively has been working well. Review collected by and hosted on G2.com. Recommendations to others considering Hively: I highly recommend Hively as it works well. Review collected by and hosted on G2.com. What problems is Hively solving and how is that benefiting you? We use the tool when it comes to surveying. It makes customer interaction easy. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Questions about Hively? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Hively ](https://www.g2.com/products/hively/discussions/new) GU Guest User What is Hively used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-hively-used-for) ![Santosh S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Santosh S.") SS Santosh Subedi • Last activity about 6 years ago How do I customize the survey or questionnaire format? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/28235-how-do-i-customize-the-survey-or-questionnaire-format) [ View all Discussions ](https://www.g2.com/products/hively/discuss) ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. 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