Hively provides a dashboard to keep track of customer satisfaction range. Setup a universal notification for low feedback or Wow feedback based on the selection. Has many CRM integrations such as Freshdesk, desk, zendesk, helpscout and more.

Gathering feedback based on customer experience is the prime focus of every business, and Hively has been a part of it maintaining the services through its dedicated feedback system. Hive leads the simplest way to gather customer feedback providing customers the ability to rate their experience with the company, they are involved. You can invite team members to your hive lists, every user can go with the personalized rating, add their email, signature or CRM entities, every time you email a customer they can rate their satisfaction with a single click along with the option to leave detailed feedback and also team members can request ratings after any customer interaction like phone calls, meetings or webinar. Most significantly, the feedback results can be viewed from the dashboard, providing fair analytics and reporting in real-time.

Hively is one of the best platform to know the customer feedback for small, midsize and large enterprises. Knowing user experience and customer feedback always helps like attaching real-time rating collection along with feedback collection, customer happiness alerts, team performance leaderboard and rewards management. Hively also allows users to insert their personal rating links in the email signature, like any CRM tools and Incidents tracking systems