The G2 on HighQ

HighQ Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users appreciate the comprehensive information provided by HighQ, facilitating effective collaboration and content sharing. (2 mentions)

Users value the high customizability of HighQ, enabling personalized workflows and tailored views for their needs. (2 mentions)

Users highlight the simplicity and robustness of HighQ, enhancing workflow efficiency and project management. (1 mentions)

Users love the automated workflows in HighQ, enhancing efficiency and streamlining their processes effectively. (1 mentions)

Users value the highly customizable case management features, which enhance user experience and efficiency in handling cases. (1 mentions)

Users find the difficult setup of HighQ requires excessive time and resources, causing frustration and challenges. (2 mentions)

Users face implementation challenges with HighQ, citing time-consuming processes and inadequate integrations that complicate usage. (2 mentions)

Users find the missing features of HighQ limiting, affecting workflow automation, UI intuitiveness, and integrations. (2 mentions)

Users struggle with a steep learning curve, finding implementation difficult and time-consuming due to the platform's complexity. (2 mentions)

Users face frequent technical issues with HighQ, including downtime, bugs, and a lack of intuitive integrations. (2 mentions)

5 Pros or Advantages of HighQ

1. Comprehensive Information

Users appreciate the comprehensive information provided by HighQ, facilitating effective collaboration and content sharing.

See 2 mentions

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A

Verified User

Enterprise (> 1000 emp.)

4.0/5

"Excellent Collaboration Tools"

What do you like about HighQ?

Tools like HighQ Collaborate and Publisher are excellent ways to share content, information and collaborate with external customers. The administratio

A

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"High Five for HighQ"

What do you like about HighQ?

The ability to build automated workflows is terrific. The ability to create specific views is great. The amount of information one can store is pretty

2. Customizability

Users value the high customizability of HighQ, enabling personalized workflows and tailored views for their needs.

See 2 mentions

See Related User Reviews

A

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"High Five for HighQ"

What do you like about HighQ?

The ability to build automated workflows is terrific. The ability to create specific views is great. The amount of information one can store is pretty

A

Verified User

Mid-Market (51-1000 emp.)

1.0/5

"Overpromised and underdelivered"

What do you like about HighQ?

The platform is highly customizable. You can create custom emails, complex logic for when to trigger certain rules, and personalized views for specifi

3. Accounting Management

Users highlight the simplicity and robustness of HighQ, enhancing workflow efficiency and project management.

See 1 mentions

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A

Verified User

Enterprise (> 1000 emp.)

5.0/5

"A very reliable platform that can be modified to suit all of your team's needs"

What do you like about HighQ?

In my 2+ years of using HighQ Collaborate on a daily basis, the simplicity of the UI along with the platform's robustness has been a major plus point.

4. Automation

Users love the automated workflows in HighQ, enhancing efficiency and streamlining their processes effectively.

See 1 mentions

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A

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"High Five for HighQ"

What do you like about HighQ?

The ability to build automated workflows is terrific. The ability to create specific views is great. The amount of information one can store is pretty

5. Case Management

Users value the highly customizable case management features, which enhance user experience and efficiency in handling cases.

See 1 mentions

See Related User Reviews

A

Verified User

Mid-Market (51-1000 emp.)

1.0/5

"Overpromised and underdelivered"

What do you like about HighQ?

The platform is highly customizable. You can create custom emails, complex logic for when to trigger certain rules, and personalized views for specifi

5 Cons or Disadvantages of HighQ

1. Difficult Setup

Users find the difficult setup of HighQ requires excessive time and resources, causing frustration and challenges.

See 2 mentions

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E

Verified User

Enterprise (> 1000 emp.)

4.5/5

"Efficient & streamlined contracting processes and recordkeeping."

What do you dislike about HighQ?

Implementation was difficult and required too much time and resource..

A

Verified User

Mid-Market (51-1000 emp.)

1.0/5

"Overpromised and underdelivered"

What do you dislike about HighQ?

The platform is best suited for an organization with a simple process and limited need to change. Otherwise, it takes a ton of time to administer and

2. Implementation Challenges

Users face implementation challenges with HighQ, citing time-consuming processes and inadequate integrations that complicate usage.

See 2 mentions

See Related User Reviews

E

Verified User

Enterprise (> 1000 emp.)

4.5/5

"Efficient & streamlined contracting processes and recordkeeping."

What do you dislike about HighQ?

Implementation was difficult and required too much time and resource..

A

Verified User

Mid-Market (51-1000 emp.)

1.0/5

"Overpromised and underdelivered"

What do you dislike about HighQ?

The platform is best suited for an organization with a simple process and limited need to change. Otherwise, it takes a ton of time to administer and

3. Missing Features

Users find the missing features of HighQ limiting, affecting workflow automation, UI intuitiveness, and integrations.

See 2 mentions

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A

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"High Five for HighQ"

What do you dislike about HighQ?

Need the ability to build automated workflows with additional levels of if/then options. Currently limited to one level. Need the ability to create sp

A

Verified User

Mid-Market (51-1000 emp.)

1.0/5

"Overpromised and underdelivered"

What do you dislike about HighQ?

The platform is best suited for an organization with a simple process and limited need to change. Otherwise, it takes a ton of time to administer and

4. Steep Learning Curve

Users struggle with a steep learning curve, finding implementation difficult and time-consuming due to the platform's complexity.

See 2 mentions

See Related User Reviews

E

Verified User

Enterprise (> 1000 emp.)

4.5/5

"Efficient & streamlined contracting processes and recordkeeping."

What do you dislike about HighQ?

Implementation was difficult and required too much time and resource..

A

Verified User

Mid-Market (51-1000 emp.)

1.0/5

"Overpromised and underdelivered"

What do you dislike about HighQ?

The platform is best suited for an organization with a simple process and limited need to change. Otherwise, it takes a ton of time to administer and

5. Technical Issues

Users face frequent technical issues with HighQ, including downtime, bugs, and a lack of intuitive integrations.

See 2 mentions

See Related User Reviews

A

Verified User

Enterprise (> 1000 emp.)

4.0/5

"Excellent Collaboration Tools"

What do you dislike about HighQ?

Occasionally we experience downtime or outages. To HighQ's credit they keep clients updated with the status via dashboard and will provide reports upo

A

Verified User

Mid-Market (51-1000 emp.)

1.0/5

"Overpromised and underdelivered"

What do you dislike about HighQ?

The platform is best suited for an organization with a simple process and limited need to change. Otherwise, it takes a ton of time to administer and

HighQ Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is HighQ, and what problem is it built to solve?

HighQ is a platform used to give legal teams and their clients a shared space for collaboration, document sharing, and managing requests and workflows. It helps organize legal work and keep client and internal teams connected.

What languages does HighQ support?

HighQ supports 26 languages, including Arabic, English, French, German, Spanish, and others.

What company sizes is HighQ designed for?

HighQ is designed for teams of all sizes.

Which industries is HighQ built to serve?

HighQ is built to serve these industries:

Law Practice
Legal Services
Government Administration
Information Technology and Services
Construction
Non-Profit Organization Management

Does HighQ offer an open API, and what does it integrate with?

HighQ’s listed integrations span 24 connected products and services:

Document and e-signature tools: Adobe Acrobat, Adobe Acrobat Sign, DocuSign
Productivity and collaboration: Google Workspace, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Microsoft SharePoint, Microsoft Teams, Microsoft Word
Workflow, content, and data systems: CMIS, Microsoft Power Automate, Microsoft SQL Server, NetDocuments
Legal tools and services: Kira Systems, MRI Contract Intelligence, Practical Law, Thomson Reuters Legal Tracker
Identity and information security: Okta, OneLogin, Ping Identity, Seclore Data-Centric Security Platform
CRM: Salesforce Platform
Other business software: EHS Inspection Management Software

What support options are available, and is live/human support included?

Support options include a knowledge base, chat, and phone support, with 24/7 live-representative support available.

What training resources are available to help teams get started?

Teams can get started with these training resources:

Live online training
Webinars
In-person training
Documentation
Videos

G2 reviews are authentic and verified.

Here's how.

EL

Verified User in Legal Services

Enterprise (> 1000 emp.)

8/25/2024

"Efficient & streamlined contracting processes and recordkeeping."

4.5/5

What do you like best about HighQ?

Version control and "deck view" where I can see all my outstanding matters. Review collected by and hosted on G2.com.

What do you dislike about HighQ?

Implementation was difficult and required too much time and resource.. Review collected by and hosted on G2.com.

What problems is HighQ solving and how is that benefiting you?

We were using two integrated software packages to receive proposed contracts for review, and routing through the approval workflow. HighQ has further automated this process more efficiently in one package, and added many features we didn't have, like version control and other document management features. Review collected by and hosted on G2.com.

Response from Kunal Singh of HighQ

edit

Thank you for your review. At Thomson Reuters, we strive to provide legal technology and innovation that meets the needs of corporate customers. Your feedback on HighQ features and functionalities is invaluable in helping us improve and better serve you. We appreciate your input and support. Thank you very much.

AI

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

4/7/2023

"Overpromised and underdelivered"

1/5

What do you like best about HighQ?

The platform is highly customizable. You can create custom emails, complex logic for when to trigger certain rules, and personalized views for specific subsets of contracts. Our implementation rep went above and beyond to support us during a lengthy implementation period. Review collected by and hosted on G2.com.

What do you dislike about HighQ?

The platform is best suited for an organization with a simple process and limited need to change. Otherwise, it takes a ton of time to administer and has constant bugs. They don't have an out-of-the-box Salesforce integration or an effective Google Docs integration, despite having told us they did. It was not an intuitive user interface for submitting or approving contracts and users were constantly frustrated or requiring help. Implementation took over a year to complete. The AI could not even pull terms as simple as contract end dates. Review collected by and hosted on G2.com.

What problems is HighQ solving and how is that benefiting you?

We adopted HighQ for the Salesforce Integration, AI, and workflow features. The first two were serious disappointments. The workflow feature was better than tracking things via email or approving via a PDF, as users did have more visibility into where a request was at in the process. The search feature was better than our legacy system. Review collected by and hosted on G2.com.

GS

Goldi S.

Associate

Small-Business (50 or fewer emp.)

8/12/2022

"Contract Express "Legal Solution""

4/5

What do you like best about HighQ?

It's a powerful automation tool that helps automating any kind of documents into intelligent documents with conditional logics and clauses text set up for which user has to answer series of questions and then depending on the selection made document will appear. Automating and then pulling data from data systems to overall simplify the document generation and avoid manual work. Review collected by and hosted on G2.com.

What do you dislike about HighQ?

I find it little less user friendly from developers point of view, you have to download it's addin and then it will show in MS word ribbon, from where you can create bookmarks , nothing like drag drop functionality like other tool as HotDocs but from end user pov no difference. Review collected by and hosted on G2.com.

AI

Andrew I.

Practice Group Technology Specialist

Enterprise (> 1000 emp.)

1/27/2022

"Solid, Concise, Straight Forward Solution for Custom Extranet Sites"

4.5/5

What do you like best about HighQ?

It's very friendly and easy to use. Really reduced training times compared to previous products we have used. Additional bonus, when you update the version, the documents update automatically as well. What should not be overlooked is how it is designed to meet compliance and compliant rules. For large firms like I am at, this is invaluable. The user interface is clean, straight forward, and well designed. We like it better than Microsoft Sharepoint. While we still have MS Sharepoint, we are phasing it out in favor of this most likely. Review collected by and hosted on G2.com.

What do you dislike about HighQ?

The cost of storage could be friendlier. It's not cheap, but some argue you get what you paid for. The API is not cheap as well. I hope this changes in the future as time goes on. Some users had issues with the iSheet integration. I think this will be updated according to support. Review collected by and hosted on G2.com.

Recommendations to others considering HighQ:

I would talk to someone that actually uses it to hear the benefits first-hand. I think Microsoft Sharepoint is so popular, that this product gets overlooked. It would be best to find someone that moved from MS Sharepoint to this product. Review collected by and hosted on G2.com.

What problems is HighQ solving and how is that benefiting you?

Well reliability for one thing. We had issues with Microsoft Sharepoint and reliability, and no issues as of yet. We also enjoy the speed of granting permissions to our clients. This wasn't so easy with MS Sharepoint, nor as reliable. Also, signing of documents is much better than ever before. Review collected by and hosted on G2.com.

UA

Verified User in Accounting

Small-Business (50 or fewer emp.)

1/28/2022

"Best Application for exchanging documents"

5/5

What do you like best about HighQ?

It allows me to exchange my business information and helps me to collaborate with colleagues and partners in one unified space. Review collected by and hosted on G2.com.

What do you dislike about HighQ?

Nothing as such to dislike as I have been using it for basic tasks only. Review collected by and hosted on G2.com.

UC

Verified User in Consumer Services

Mid-Market (51-1000 emp.)

1/28/2022

"amazing app for team collaboration"

5/5

What do you like best about HighQ?

It is easy to use and helps me to collaborate with my team securely Review collected by and hosted on G2.com.

What do you dislike about HighQ?

Nothing as such to dislike but the UI is difficult to understand which makes it harder to know all the functionalities. Review collected by and hosted on G2.com.