--- title: HELLO By MSG91 Reviews meta_title: 'HELLO By MSG91 Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 31 reviews by the users' company size, role or industry to find out how HELLO By MSG91 works for a business like yours. aggregate_rating: rating_value: 5.0 review_count: 31 scale: '5' date_modified: '2026-07-13' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # HELLO By MSG91 Reviews **Vendor:** MSG91 **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) **Average Rating:** 5.0/5.0 **Total Reviews:** 31 ## About HELLO By MSG91 Hello by MSG91 is an AI-powered customer communication and support platform built to organize, route, and resolve customer conversations at scale. Most businesses lose deals and customers not because they lack tools, but because customer messages arrive across WhatsApp, email, web chat, RCS and social channels as— Instagram, facebook, twitter, with no single owner, no accountability, and no visibility. Messages are missed, replies are delayed, follow-ups are forgotten, and no one knows what was resolved or lost. Hello fixes this gap. It captures every incoming customer message in one place, assigns clear ownership, and ensures each conversation is handled, tracked, and closed. Automated handling and smart chatbot flows remove repetitive questions and filter noise, allowing teams to focus on real customer intent—sales, support, and critical issues. Unlike traditional help desks that require heavy setup and ticket jargon, Hello is simple to deploy and easy to operate. It works alongside existing CRMs and business systems, acting as the first layer of control over customer communication before data flows into downstream tools. With 2000+ ready-to-use plugins and integrations across e-commerce platforms, and internal tools, Hello connects conversations directly to business workflows. Hello is built for high-volume, real-time customer communication and is backed by MSG91’s messaging infrastructure, trusted by businesses across e-commerce, SaaS, logistics, fintech, and service industries. ## HELLO By MSG91 Pros & Cons **What users like:** - Customers value the **ease of use** of HELLO By MSG91, enjoying seamless support after office hours. (7 reviews) - Users commend HELLO's **AI-powered messaging and automation features** , enhancing communication and personalizing client interactions effectively. (6 reviews) - Users value the **efficiency** of HELLO By MSG91, benefiting from streamlined communication and faster response times. (5 reviews) - Users highlight the **easy setup** of HELLO by MSG91, enabling quick onboarding and efficient implementation for teams. (3 reviews) - Users value the **reliability** of Hello by MSG91, noting consistent delivery rates and efficient onboarding for messaging. (3 reviews) - Users appreciate the **customizability** of HELLO, enabling tailored solutions for diverse business communication needs across platforms. (2 reviews) - Integrations (2 reviews) - Setup Simplicity (2 reviews) - AI Technology (1 reviews) - Call Recording (1 reviews) **What users dislike:** - Users find the **complexity** of HELLO By MSG91 overwhelming, especially for new users navigating multiple features and settings. (3 reviews) - Users find the **lack of clarity** in translations requires manual adjustments for a more refined tone. (2 reviews) - Users find the **learning curve steep** due to the overwhelming number of features in HELLO By MSG91. (2 reviews) - Users find the **initial setup process lacks guidance** , making it challenging for first-time WhatsApp Business API users. (1 reviews) - Users desire **more advanced reporting filters** in HELLO By MSG91 to enhance their reporting capabilities. (1 reviews) - Dashboard Issues (1 reviews) - Difficult Implementation (1 reviews) - Users find the **overwhelming number of features** in HELLO By MSG91 challenging, as many remain unused and time-consuming to explore. (1 reviews) - Slow Loading (1 reviews) ## HELLO By MSG91 Discussions - [How are you handling analytics and segmentation in HELLO by MSG91’s omnichannel messaging?](https://www.g2.com/discussions/how-are-you-handling-analytics-and-segmentation-in-hello-by-msg91-s-omnichannel-messaging) - 1 upvote - [How are you handling reporting and audit logs in HELLO By MSG91 for compliance needs?](https://www.g2.com/discussions/how-are-you-handling-reporting-and-audit-logs-in-hello-by-msg91-for-compliance-needs) - 1 upvote - [View HELLO By MSG91 pricing details and edition comparison](https://www.g2.com/products/hello-by-msg91/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-14+00%3A48%3A30+-0500&secure%5Bsession_id%5D=881bcd92-7c73-4a45-a3c0-f85c71d6a6f2&secure%5Btoken%5D=87810fdf6c5cd6d8b26f384abb48fe90f371aa13b26b30c9e5dfee3886c0c1b6&format=llm_user) ## HELLO By MSG91 Integrations - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [Instagram for Business](https://www.g2.com/products/instagram-for-business/reviews) - [WebEngage](https://www.g2.com/products/webengage/reviews) - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) ## HELLO By MSG91 Features **Channels** - Voice - Social - Web Chat - Mobile SMS - Email **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text Generation - AI Text Summarization **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment ## Top HELLO By MSG91 Alternatives - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (6,969 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,441 reviews) - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) - 4.3/5.0 (2,358 reviews)