I really appreciate HELLO for its capability to provide a single AI chatbot that handles multiple communication channels such as WhatsApp, Instagram, and email, allowing me to manage all my business communications from a single platform efficiently. This feature has greatly reduced the cost and effort of my support team, as the chatbot effectively manages customer inquiries, providing solutions 24/7 without needing numerous human agents. Additionally, I value the affordability of the service, as it does not charge extra based on the number of users, allowing me to add as many agents as needed and create multiple teams without incurring additional costs. I also found the initial setup to be very easy, which has been a huge benefit to getting started quickly. These elements collectively enhance my business operations, especially with a strong online presence on platforms like Instagram and a user base reaching out via websites and emails. HELLO integrates all these needs seamlessly, making it a practical and invaluable tool for automation and customer support. Review collected by and hosted on G2.com.
I find the number of features in HELLO overwhelming, especially since there are many that I do not use. Exploring all the options, particularly routing and other advanced features, takes a significant amount of time. Review collected by and hosted on G2.com.
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