--- title: HELLO By MSG91 Reviews meta_title: 'HELLO By MSG91 Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 31 reviews by the users' company size, role or industry to find out how HELLO By MSG91 works for a business like yours. aggregate_rating: rating_value: 5.0 review_count: 31 scale: '5' date_modified: '2026-08-07' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # HELLO By MSG91 Reviews **Vendor:** MSG91 **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) **Average Rating:** 5.0/5.0 **Total Reviews:** 31 ## About HELLO By MSG91 Hello by MSG91 is an AI-powered customer communication and support platform built to organize, route, and resolve customer conversations at scale. Most businesses lose deals and customers not because they lack tools, but because customer messages arrive across WhatsApp, email, web chat, RCS and social channels as— Instagram, facebook, twitter, with no single owner, no accountability, and no visibility. Messages are missed, replies are delayed, follow-ups are forgotten, and no one knows what was resolved or lost. Hello fixes this gap. It captures every incoming customer message in one place, assigns clear ownership, and ensures each conversation is handled, tracked, and closed. Automated handling and smart chatbot flows remove repetitive questions and filter noise, allowing teams to focus on real customer intent—sales, support, and critical issues. Unlike traditional help desks that require heavy setup and ticket jargon, Hello is simple to deploy and easy to operate. It works alongside existing CRMs and business systems, acting as the first layer of control over customer communication before data flows into downstream tools. With 2000+ ready-to-use plugins and integrations across e-commerce platforms, and internal tools, Hello connects conversations directly to business workflows. Hello is built for high-volume, real-time customer communication and is backed by MSG91’s messaging infrastructure, trusted by businesses across e-commerce, SaaS, logistics, fintech, and service industries. ## HELLO By MSG91 Pros & Cons **What users like:** - Users find the **ease of use** with HELLO by MSG91 invaluable for managing business communications efficiently. (7 reviews) - Users appreciate the **seamless integration of features** in HELLO, enabling efficient multi-channel communication and automation. (6 reviews) - Users highlight the **enhanced efficiency** of HELLO, streamlining communications and significantly reducing response times. (5 reviews) - Users praise the **easy setup** of HELLO by MSG91, enabling quick onboarding and seamless implementation of features. (3 reviews) - Users value the **consistent reliability** of Hello by MSG91 for scalable messaging, even during peak times. (3 reviews) - Users appreciate the **customizability** of HELLO, enabling tailored solutions for diverse business communication needs across platforms. (2 reviews) - Integrations (2 reviews) - Setup Simplicity (2 reviews) - AI Technology (1 reviews) - Call Recording (1 reviews) **What users dislike:** - Users find the **complexity** of HELLO By MSG91's interface overwhelming, especially for beginners and complex scenarios. (3 reviews) - Users find the **lack of clarity** in translations requires manual adjustments for an ideal tone. (2 reviews) - Users find the **learning curve steep** , as the abundance of features can be overwhelming and time-consuming to explore. (2 reviews) - Users find the **initial setup process confusing** , especially first-time WhatsApp Business API users needing more guidance. (1 reviews) - Users find the **complex reporting** a challenge, wishing for more advanced filtering options for better insights. (1 reviews) - Dashboard Issues (1 reviews) - Difficult Implementation (1 reviews) - Users find the **overwhelming number of features** in HELLO By MSG91 challenging, as many remain unused and time-consuming to explore. (1 reviews) - Slow Loading (1 reviews) ## HELLO By MSG91 Reviews ### 1. Seamless Chatbot Creation with HELLO **Rating:** 4.0/5.0 stars **Reviewed by:** Abhinav L. **Reviewed Date:** January 20, 2026 **What do you like best about HELLO By MSG91?** At MammyBeans, we have built the whole Customer Chatbot on the HELLO platform, implementing features like Customer Registration, Food Ordering, and Online Payments within the WhatsApp App environment. I appreciate HELLO's prompt responses, which stand out. I also value the bot, image generator, and URL shortener features. Additionally, the initial setup of HELLO was very easy, which was beneficial for our team. **What do you dislike about HELLO By MSG91?** Other payment methods **What problems is HELLO By MSG91 solving and how is that benefiting you?** I use HELLO to build our Customer Chatbot on WhatsApp, handling customer registration, food ordering, and online payments effectively. ## HELLO By MSG91 Discussions - [How are you handling analytics and segmentation in HELLO by MSG91’s omnichannel messaging?](https://www.g2.com/discussions/how-are-you-handling-analytics-and-segmentation-in-hello-by-msg91-s-omnichannel-messaging) - 1 upvote - [How are you handling reporting and audit logs in HELLO By MSG91 for compliance needs?](https://www.g2.com/discussions/how-are-you-handling-reporting-and-audit-logs-in-hello-by-msg91-for-compliance-needs) - 1 upvote - [View HELLO By MSG91 pricing details and edition comparison](https://www.g2.com/products/hello-by-msg91/reviews?filters%5Bnps_score%5D%5B%5D=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-12+15%3A16%3A23+-0500&secure%5Bsession_id%5D=a2d0cccf-ce7a-48d3-975f-117597b39682&secure%5Btoken%5D=0a8434501404651e8726293ebc8125eecff88c7cf0778ae8782a7e908699f536&format=llm_user) ## HELLO By MSG91 Integrations - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [Instagram for Business](https://www.g2.com/products/instagram-for-business/reviews) - [WebEngage](https://www.g2.com/products/webengage/reviews) - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) ## HELLO By MSG91 Features **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Channels** - Voice - Social - Live Chat - Mobile SMS - Email **Generative AI** - AI Text-to-Speech - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization **Functions** - Call Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data - Predictive Dialer - Automated Routing - Real-Time Analytics - Reporting/Analytics **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Social Media Integration - Computer Telephony Integration **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment - Callback Scheduling - Activity Dashboard - Call Reporting **Additional Functionality** - API - Alerts/Notifications - Call Transfer - Data Import/Export - Call Scripting - Interaction Tracking - Collaboration Tools - Call Monitoring - Customizable Reports - Contact Management - Activity Tracking - Automatic Call Distribution - Contact Database - Chatbot - Call Center Management - Performance Management - Call Tracking - CRM - Reporting & Statistics - Quality Management - Agent Interface - Queue Management - Customer History - Voice Mail - Monitoring - Call List Management - Chat/Messaging - Workforce Management - Campaign Management - AI Copilot - Email Management - Caller ID - Multi-Channel Communication - Real-Time Monitoring ## Top HELLO By MSG91 Alternatives - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (6,970 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,478 reviews) - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) - 4.3/5.0 (2,363 reviews)