Hatch Reviews & Product Details

Their speed to lead capability and follow up plans Review collected by and hosted on G2.com.

We run a roofing company and were evaluating Hatch to help improve speed-to-lead and customer communication.

Before signing, we discussed implementation concerns during our Zoom sales conversations. Because we were still building internal systems, I specifically asked what would happen if timing or implementation challenges came up. During those discussions we were told that Hatch works with its clients in those situations and that it would not be an issue if something arose.

Based on that understanding, we agreed to move forward with a 6-month contract.

Shortly after signing it became clear that we were not yet ready internally to implement the platform effectively. When we raised this concern and asked to cancel early, the response we received was that the contract terms must simply be honored.

What was disappointing was the difference between what was communicated during the sales conversations and how the situation was handled afterward.

My recommendation to other businesses would be to ensure your internal systems are fully ready before signing, and to carefully evaluate alternative providers that demonstrate a strong willingness to work collaboratively with their clients when challenges arise. Review collected by and hosted on G2.com.

As a parent, sleep is priceless. The Hatch Rest isn’t just another sound machine Review collected by and hosted on G2.com.

For people just wanting a simple sound machine or night light, Hatch Rest can feel overpriced. Review collected by and hosted on G2.com.

As a new customer, I am incredibly excited about using Hatch software to grow our business and generate more leads. From the moment I started exploring the platform, I was impressed by its user-friendly interface and robust features designed to streamline communication and maximize customer engagement.

Hatch's team has also been incredibly helpful throughout the onboarding process. Their customer support is genuinely top-notch; every question I’ve had was met with prompt, detailed, and friendly guidance.

I can already see how Hatch will play a pivotal role in improving our follow-up speed and connecting us with potential customers. This software is not just a tool—it’s a partner in helping businesses succeed. I highly recommend it to anyone looking to boost their lead generation and enhance customer interaction! Review collected by and hosted on G2.com.

It's a little tricky to get the hang of! But practice makes perfect. Review collected by and hosted on G2.com.

Hatch's Speed to Lead has assisted our appointment center in converting leads to appoinments. Speed to Lead sets a customers expectation tha contact is coming soon. The software has also been a revenue producer when it comes to keeping current customers advised of additional services. I have recommended Hatch to numorous contractors within our network Review collected by and hosted on G2.com.

I don't have anything bad to say at this point. Hatch has helped us grow the business and enhance the customer experience. Review collected by and hosted on G2.com.

The intergration with AI is vital to our business. We have several campaigns with AI Bots who communicat with our customers, gather all of the necessary information we need, they even schedule the appointment! Review collected by and hosted on G2.com.

Nothing. Hatch is essential to our business. Review collected by and hosted on G2.com.

Highly flexible configuration of email, text and voice-drop message campaigns that can be customized to fit specific business processes. Review collected by and hosted on G2.com.

Very few issues, but occasionally need help with messages that don't trigger properly - buit the support team is simply fantastic. Review collected by and hosted on G2.com.

Set-up process and demo went well at first. Review collected by and hosted on G2.com.

After a few weeks of using Hatch, quickly realized it was not a goof fit for us. We orginally signed a 3 month trial of Hatch to test it out. After that 3 months they charged my card again for an additional 3 months that was never agreed to. That same day I reached to say I did not know my card was on file and I did not know I was going to be charged after our trial. "Leadership" denied my refund request without any explanation and I can't get any response from several of the contacts I have.

Don't sign anything with them, I would look elsewhere. After the sales and set up process they will leave you high & dry Review collected by and hosted on G2.com.

Love the automation and ability to easily create and manage campaigns. We switched from another software to Hatch and couldn't be happier. Our account rep is attentive and always available to teach or train when we need it. Review collected by and hosted on G2.com.

The don't yet integrate with Facebook messenger. Review collected by and hosted on G2.com.

Their support teams are always down to assist their customers in any way they can including being open to looking into new ways to intergrate and make things work seemlessly for better user experiences. Review collected by and hosted on G2.com.

I want dark mode for the new beta background, I am visually impaired and white screens lose information for me and can cause serious headaches. Review collected by and hosted on G2.com.

Hatch is very easy to use and does a great job! Matt took time to show us all of the different features in Hatch and was very patient with all of our questions. Review collected by and hosted on G2.com.

One downside is that we didn't start using it sooner! Review collected by and hosted on G2.com.