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At a Glance
Market Segments
Small-Business (78.9% of reviews)
Small-Business (60.3% of reviews)
Entry-Level Pricing
No pricing available
Contact Us Per Month
Hatch
Star Rating
(76)4.3 out of 5
Market Segments
Small-Business (78.9% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about HatchPodium
Star Rating
(2,036)4.6 out of 5
Market Segments
Small-Business (60.3% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Podium excels in its live chat functionality, scoring a 9.1, which reviewers mention provides a seamless experience for customer interactions. In contrast, Hatch's live chat feature, while functional, scored lower at 8.9, indicating it may not be as robust.
- Reviewers mention that Podium's ease of use is a standout feature, with a score of 9.3, making it particularly appealing for small businesses. Hatch, on the other hand, received a score of 8.6, suggesting that users may face a steeper learning curve.
- G2 users highlight Podium's superior text messaging capabilities, particularly in bulk SMS and two-way messaging, where it scored 8.7 and 9.3 respectively. Hatch's scores of 8.2 and 9.3 indicate it performs well but lacks the same level of user satisfaction in bulk SMS.
- Users on G2 report that Podium's reporting features are highly effective, scoring 8.7, which helps businesses track performance efficiently. Hatch's reporting score of 8.0 suggests it may not provide the same depth of insights.
- Reviewers mention that Hatch shines in its targeted email capabilities, scoring 9.4, which is higher than Podium's score of 8.2. This indicates that Hatch may be a better choice for businesses focusing heavily on email marketing.
- Users say that Podium's customization options, with a score of 9.0, allow for a tailored experience that meets specific business needs. In contrast, Hatch's customization score of 9.1 is commendable but does not quite match the flexibility offered by Podium.
Pricing
Entry-Level Pricing
Hatch
No pricing availablePodium
Core
Contact Us
Per Month
With essential AI features, respond to and convert more leads faster.
- Consolidated Lead Conversion Platform
- Review Management with AI Reponses
- Basic Automations
Free Trial
Hatch
Free Trial is available
Podium
No trial information availableRatings
Meets Requirements
8.8
65
9.1
1,727
Ease of Use
8.7
66
9.3
1,746
Ease of Setup
8.4
47
9.1
1,079
Ease of Admin
9.0
43
9.3
881
Quality of Support
8.7
63
9.0
1,605
Has the product been a good partner in doing business?
9.1
43
9.2
898
Product Direction (% positive)
8.6
60
9.0
1,713
Features by Category
Core Conversational Capabilities - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
Not enough data
8.0
39
Not enough data
8.8
40
Interaction
Not enough data
8.0
41
Not enough data
8.2
40
Not enough data
8.3
40
Not enough data
8.4
40
Not enough data
8.3
39
Task & Flow Management - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Learning
Not enough data
8.2
40
Not enough data
7.9
41
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
Not enough data
8.1
41
Not enough data
7.9
41
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
Not enough data
Feature Not Available
Not enough data
8.4
41
Not enough data
8.5
40
Not enough data
8.5
39
Agentic AI - AI Chatbots
Not enough data
5.2
8
Not enough data
6.0
8
Not enough data
6.3
8
Not enough data
5.8
8
Not enough data
6.7
8
Not enough data
5.8
8
Not enough data
6.7
8
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Messenger
Not enough data
8.3
157
Not enough data
7.6
206
Not enough data
9.1
221
Not enough data
Feature Not Available
Channels
Not enough data
7.9
211
Not enough data
8.6
220
Not enough data
9.3
236
Not enough data
Feature Not Available
Not enough data
8.0
195
Customers
Not enough data
8.2
152
Not enough data
8.4
155
Not enough data
8.5
222
Not enough data
8.3
222
Not enough data
8.5
222
Agentic AI - Conversational Marketing
Not enough data
4.4
13
Not enough data
4.5
13
Not enough data
4.2
13
Not enough data
4.9
13
Not enough data
4.9
13
Not enough data
5.0
13
Not enough data
4.9
13
Platform Basics
Not enough data
8.6
65
Not enough data
8.5
64
Not enough data
9.1
65
Platform Data
Not enough data
9.1
65
Not enough data
9.0
65
Platform Additional Functionality
Not enough data
8.5
63
Not enough data
9.1
65
Not enough data
9.3
65
Platform Content
Not enough data
9.0
62
Agentic AI - Automotive Marketing
Not enough data
6.3
9
Not enough data
6.5
9
Not enough data
6.5
9
Not enough data
6.7
9
Not enough data
6.7
9
Not enough data
6.7
9
Not enough data
6.7
9
Text Messaging
8.2
31
8.7
229
|
Verified
9.3
34
9.3
239
|
Verified
9.0
30
8.4
186
8.8
32
8.6
238
|
Verified
7.3
20
8.3
213
|
Verified
8.3
25
8.4
215
|
Verified
8.8
34
8.5
233
|
Verified
9.0
23
8.5
216
|
Verified
SMS Platform
8.0
28
8.5
223
|
Verified
9.0
32
8.6
223
|
Verified
8.3
22
Feature Not Available
6.8
20
7.6
201
|
Verified
7.4
21
Feature Not Available
8.6
29
8.2
206
|
Verified
Agentic AI - SMS Marketing
Not enough data
5.7
24
Not enough data
6.1
24
Not enough data
6.6
24
Not enough data
6.4
24
Not enough data
5.8
24
Not enough data
5.7
24
Channels
9.0
25
8.2
323
8.3
20
8.1
322
7.9
18
Feature Not Available
Design
8.7
26
8.3
338
8.2
25
Feature Not Available
9.1
34
8.5
373
8.9
28
8.4
364
9.5
25
8.6
337
Generative AI
Not enough data
7.5
234
Not enough data
7.5
229
Responses
Not enough data
9.3
15
Not enough data
9.3
15
Not enough data
9.0
15
Automation - AI Agents
Not enough data
8.7
15
Not enough data
8.6
16
Not enough data
8.5
16
Not enough data
8.9
16
Not enough data
8.9
16
Platform
Not enough data
9.1
15
Not enough data
9.1
15
Not enough data
9.2
15
Autonomy - AI Agents
Not enough data
8.7
15
Not enough data
8.9
15
Not enough data
8.7
15
Not enough data
8.0
15
Generative AI
Not enough data
8.6
15
Not enough data
8.8
15
Responses
Not enough data
8.9
32
Not enough data
8.4
33
Not enough data
8.9
33
Not enough data
Feature Not Available
Not enough data
8.2
32
Platform
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.5
31
Not enough data
8.5
31
Not enough data
Feature Not Available
Not enough data
8.8
32
Not enough data
8.9
31
Generative AI
Not enough data
8.1
32
Not enough data
8.1
31
Conversational Platform
Not enough data
8.7
294
Not enough data
8.4
252
Not enough data
8.3
165
Not enough data
8.5
179
Support Automation
Not enough data
8.5
257
Not enough data
8.3
165
Not enough data
8.7
167
Not enough data
8.1
173
Generative AI
Not enough data
7.5
152
Not enough data
7.5
154
Generative AI
Not enough data
7.7
246
Not enough data
7.5
243
Not enough data
Feature Not Available
Communication
Not enough data
9.2
697
|
Verified
Not enough data
9.0
722
|
Verified
Not enough data
8.1
509
Not enough data
9.0
664
|
Verified
Not enough data
7.3
295
Internal Use
Not enough data
8.2
616
|
Verified
Not enough data
8.9
677
|
Verified
Not enough data
8.6
646
|
Verified
Not enough data
8.6
627
|
Verified
Not enough data
8.8
634
|
Verified
Not enough data
8.5
598
|
Verified
Platform Basics - VoIP Providers
Not enough data
6.8
11
Not enough data
6.5
11
Not enough data
6.2
10
Not enough data
5.8
11
Not enough data
5.8
10
Not enough data
6.5
10
Basic Communication
Not enough data
8.4
42
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.3
37
Agentic AI - VoIP Providers
Not enough data
6.0
7
Not enough data
6.0
7
Not enough data
6.2
7
Not enough data
6.7
7
Access
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Advanced Features
Not enough data
6.7
39
Not enough data
Feature Not Available
Not enough data
8.1
39
Development
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Database
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Infrastructure
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Consumer Intelligence
Not enough data
9.1
629
|
Verified
Not enough data
8.4
518
Not enough data
8.5
559
|
Verified
Reporting
Not enough data
Feature Not Available
Not enough data
8.4
524
|
Verified
Not enough data
8.9
648
|
Verified
Media Monitoring
Not enough data
8.5
518
Not enough data
7.3
199
Not enough data
8.3
511
In-House Management
Not enough data
8.6
503
Not enough data
8.6
503
|
Verified
Generative AI
Not enough data
7.5
138
Agentic AI - Online Reputation Management
Not enough data
5.2
11
Not enough data
5.3
11
Not enough data
5.9
11
Not enough data
5.8
11
Not enough data
5.6
11
Not enough data
5.6
11
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Hatch and Podium are categorized as SMS Marketing and Customer Communications Management
Unique Categories
Hatch is categorized as Cloud Platform as a Service (PaaS)
Reviews
Reviewers' Company Size
Hatch
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Podium
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Construction
56.6%
Consumer Services
10.5%
Renewables & Environment
3.9%
Marketing and Advertising
3.9%
Consumer Goods
3.9%
Other
21.1%
Automotive
19.9%
Retail
13.8%
Consumer Services
9.1%
Construction
7.9%
Furniture
6.2%
Other
43.0%
Discussions
Hatch has no discussions with answers
How can I make people interact with the chat feature better?
3 Comments
JJ
Let them know about how easy it is to connect to the company they are using. It's a direct connection between the customer and service techs.Read more
How can online reviews help my business?
2 Comments
VL
In a day and age of online reviews, the majority of the people nowadays are choosing their services/companies based on their online popularity/reviews. Read more
How do I edit my templates ( If this is not a permissions issues )
2 Comments
JP
If it is not a permissions issue then to be honest I am not sure. You can create new templates. When I login to Podium on a computer it tells me that you...Read more
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