--- title: HappyFox Help Desk Reviews meta_title: 'HappyFox Help Desk Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 137 reviews by the users' company size, role or industry to find out how HappyFox Help Desk works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 137 scale: '5' date_modified: '2026-07-17' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # HappyFox Help Desk Reviews **Vendor:** HappyFox Inc. **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.5/5.0 **Total Reviews:** 137 ## About HappyFox Help Desk HappyFox Help Desk is a comprehensive support and ticket management platform that consolidates customer and internal queries from multiple channels, including email, chat, and web portals. With a user-friendly interface, robust automation, and advanced reporting capabilities, it enhances response times and customer satisfaction. Trusted by over 12,000 companies in 70+ countries, HappyFox serves diverse industries such as education, IT, media, e-commerce, retail, manufacturing, non-profit, and government, ensuring seamless support operations across various sectors. HappyFox Help Desk is designed to deliver seamless support through omnichannel ticketing, which consolidates customer interactions into a single, unified interface. It offers efficient ticket management with customizable statuses and queues, enhanced team collaboration with private notes and task management, and powerful automation tools to streamline routine tasks. These features make it ideal for businesses of all sizes, as well as internal teams such as Facilities, IT, and HR, ensuring a productive and organized help desk environment. Enterprises choose HappyFox for its tailored solutions and comprehensive tech stack, which includes smart automation, SLA management, real-time reporting, and a robust knowledge base. Our consultative approach ensures customized solutions that fit unique requirements, supported by a dedicated expert team for rapid issue resolution. HappyFox's extensive knowledge base and seamless integrations with enterprise tools enable effortless implementation and scalability, making it the preferred choice for enterprises looking to enhance their support operations and achieve higher efficiency and customer satisfaction. ## HappyFox Help Desk Pros & Cons **What users like:** - Users find HappyFox Help Desk to be **easy and intuitive to use** , enhancing their overall experience with efficient ticket management. (7 reviews) - Users praise the **responsive customer support** of HappyFox Help Desk, highlighting their friendly and helpful assistance. (5 reviews) - Users commend HappyFox Help Desk for its **automation capabilities** , enhancing ease of ticket management and customer support efficiency. (3 reviews) - Users find the **easy setup** of HappyFox Help Desk to be intuitive and user-friendly, enhancing their overall experience. (3 reviews) - Users highlight the **efficiency** of HappyFox Help Desk, enhancing productivity and simplifying client interactions for teams. (3 reviews) - Users appreciate the **intuitive design** of HappyFox Help Desk, finding it easy to set up and use. (3 reviews) - Case Management (2 reviews) - Easy Implementation (2 reviews) - Implementation Ease (2 reviews) - User Interface (2 reviews) **What users dislike:** - Users often face **call functionality issues** , experiencing difficulties when trying to CC others and viewing their tickets. (1 reviews) - Users find the **complex usability** of HappyFox Help Desk challenging compared to their previous GSuite Help Desk. (1 reviews) - Users wish for more **flexibility in features** and a lower price point to accommodate larger teams. (1 reviews) - Users feel the **email management issues** hinder effective ticket routing and create confusion with notifications. (1 reviews) - Users feel the **pricing is steep** , limiting accessibility and flexibility for larger teams within HappyFox Help Desk. (1 reviews) - Insufficient Information (1 reviews) - Users find the **lack of guidance** for new users hinders their ability to quickly adapt to HappyFox Help Desk. (1 reviews) - Lack of Information (1 reviews) - Lack of Knowledge (1 reviews) - Users feel that the **lack of training resources** hinders new users from quickly adapting to HappyFox Help Desk. (1 reviews) ## HappyFox Help Desk Reviews ### 1. Good **Rating:** 3.5/5.0 stars **Reviewed by:** Maria L. | Dipendente addetto alle vendite, Retail, Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2017 **What do you like best about HappyFox Help Desk?** It's a good platform, very intuitive and really useful. It's a good way to manage mails and keep track of requests and problems from clients. The advanced seach is also pretty useful. Easy to intastall and easy to use. **What do you dislike about HappyFox Help Desk?** I think maybe the graphic could be better. The layout is too broad and there's too space between elements. The real problem is the antispam folder. I had some problems with it and couldn't visualize it correctly. **Recommendations to others considering HappyFox Help Desk:** After some getting used to, it reveals to be very useful and serves as a good mail manager. Really helps managing all the mails and requests. **What problems is HappyFox Help Desk solving and how is that benefiting you?** Helping clients with problems related to their purchases or just giving them informations about products. It helped with the load of everyday emails. ### 2. Easy to use ticketing system **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 13, 2017 **What do you like best about HappyFox Help Desk?** The ability to create you own fields is on of the best features. Configuration of Status to match what we currently had was an excellent benefit. **What do you dislike about HappyFox Help Desk?** SLA's need some work as they don't function as they should. Reporting could do with enhancing on the scheduling side of things, as I would like to see the same functionality that is available manually in the scheduled reports. **Recommendations to others considering HappyFox Help Desk:** Fix SLA's **What problems is HappyFox Help Desk solving and how is that benefiting you?** Customers can use HappyFox to view tickets and also log them if they wish. It allows we to accurately produce management reports on a monthly bases. One key area for us is the Knowledge Base which we are now populating to ultimately get customer to self serve and resolve issues themselves. ### 3. Quick to set-up and easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Rachel B. | Director, Customer Success, Public Relations and Communications, Small-Business (50 or fewer emp.) **Reviewed Date:** October 05, 2017 **What do you like best about HappyFox Help Desk?** HappyFox is extremely easy to set-up and our team was able to start using it the same day we signed up. Creating new tickets and being able to communicate with customers about their questions/issues are both super simple to do. **What do you dislike about HappyFox Help Desk?** I wish that there was an easy way to mass-communicate with our customers through HappyFox, regarding things like new features and product releases. **Recommendations to others considering HappyFox Help Desk:** Easy and quick to implement, easy and intuitive to use, easy to scale to teams of various sizes. **What problems is HappyFox Help Desk solving and how is that benefiting you?** Ticket management, customer communication, customer FAQ page and self-service directory ### 4. Really helps for getting proactive with our prospective customers. **Rating:** 5.0/5.0 stars **Reviewed by:** Glen H. | Enterprise Account Executive, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** October 12, 2017 **What do you like best about HappyFox Help Desk?** I have been using HF Chat for 2 months now, and we have doubled the number of demos we run since we are able to prompt users to sit for one in real time. By catching them "in the moment", we are able to increase our trials and, ultimately, our conversions. **What do you dislike about HappyFox Help Desk?** Hard time transferring chats between different divisions (like from Product Support to Sales) **Recommendations to others considering HappyFox Help Desk:** Make the switch now, this is only getting better. **What problems is HappyFox Help Desk solving and how is that benefiting you?** Being proactive on our signup page. ### 5. Answer to our Ticketing Needs **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Facilities Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2017 **What do you like best about HappyFox Help Desk?** Very customizable, ratings, customer feedback. Website templates, email notifications and feedback are a major positive difference between happyfox and other ticket systems. **What do you dislike about HappyFox Help Desk?** Not as easy to use as I would like. Can't see multiple users on the same ticket and if someone is editing the ticket at the same time. **Recommendations to others considering HappyFox Help Desk:** Good All around product. No customer ratings or reporting. Could be a little better with layouts, templates, should be able to open multiple pages meaning multiple tickets at a time. **What problems is HappyFox Help Desk solving and how is that benefiting you?** Customer ratings, customer portal to log tickets, satisfaction emails, reporting metrics, tagging, metric of response times. ### 6. Simple and easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Media Production | Enterprise (> 1000 emp.) **Reviewed Date:** January 22, 2018 **What do you like best about HappyFox Help Desk?** HappyFox is simple and easy to use. Training new hires on how to use this program is very easy. **What do you dislike about HappyFox Help Desk?** The search option could be a little broader -- any spelling mistakes and you are unable to find what you are looking for. **What problems is HappyFox Help Desk solving and how is that benefiting you?** HappyFox is able to help us keep up with our customer service issues and promptly dealing with all concerns in a timely manner. ### 7. HappyFox Review **Rating:** 4.5/5.0 stars **Reviewed by:** John S. | Client Relations Manager, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** November 13, 2017 **What do you like best about HappyFox Help Desk?** I like the customization within HappyFox **What do you dislike about HappyFox Help Desk?** No project management features. We would like this to be ab all in one solution, and it is very nearly there. **Recommendations to others considering HappyFox Help Desk:** If you are looking for a ticketing system, this is for you. We even have procurement section as well. **What problems is HappyFox Help Desk solving and how is that benefiting you?** We are an IT company and use this for using our ticketing systems. ### 8. Best Helpdesk Software on the Market **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 27, 2017 **What do you like best about HappyFox Help Desk?** The simplicity and design of Happyfox. We have multiple engineers using the software and all are able to update each other on our ongoing tickets. **What do you dislike about HappyFox Help Desk?** The mobile applications are not brilliant. **Recommendations to others considering HappyFox Help Desk:** I would highly recommend Happyfox to anyone considering an application to run a helpdesk. With minimum configuration Happyfox can be in use and working for you **What problems is HappyFox Help Desk solving and how is that benefiting you?** We are an IT service company and receive 100's of ticket per day. Happyfox allows us to centrally manage and prioritise tickets from our customer base. ### 9. Fantastic Sfotware! **Rating:** 4.5/5.0 stars **Reviewed by:** Leon P. | Account Manager, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2017 **What do you like best about HappyFox Help Desk?** It is a fantastic Software to for client management. I work for a Medical Website/CRM company and I use HappyFox regularly to put in tickets to help advance our clients needs. It is a great software that flows seamlessly into our company's daily routine. **What do you dislike about HappyFox Help Desk?** Sometimes the software does not send reminders to our team when a ticket is complete so we can notify the client. **What problems is HappyFox Help Desk solving and how is that benefiting you?** We primarily use it for client services to send jobs to our programming team. It is useful in so many ways! ### 10. Very user friendly **Rating:** 5.0/5.0 stars **Reviewed by:** John G. | Clent Services Manager, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** September 27, 2017 **What do you like best about HappyFox Help Desk?** Ease of use. Was able to bring the Client Service team up to speed quickly. We ha to migrate off of our old ticketing system and the cut over we smoothly due to the ease of HappyFox. **What do you dislike about HappyFox Help Desk?** At this point there is nothing that I can say that I dislike. It has met all my needs. **What problems is HappyFox Help Desk solving and how is that benefiting you?** We migrate form Salesforce and found HappyFox to be a cost effective means to provide world class cleint services to our client base. The number one benefit that we have seen is the ability to monitor all incoming emails and voice mails and to be able to act quickly in ugent situations. ### 11. Easy to Use **Rating:** 4.5/5.0 stars **Reviewed by:** Ryan B. | IT Support Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2017 **What do you like best about HappyFox Help Desk?** The overall ease of use of the product. Very user friendly **What do you dislike about HappyFox Help Desk?** Sometimes the reports are hard to understand when setting up **What problems is HappyFox Help Desk solving and how is that benefiting you?** To have a system where all requests received could be managed in one central location. We have noticed an increase in customer service ### 12. Does anything and everything I need **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 14, 2017 **What do you like best about HappyFox Help Desk?** I like the simplicity of the platform it does everything our business needs from a ticketing/knowledge base platform. **What do you dislike about HappyFox Help Desk?** I've been using the platform for sometime now and there has not been much change to the design. It's not a problem, however, I look at it everyday and to freshen it up might be useful. **What problems is HappyFox Help Desk solving and how is that benefiting you?** I was tasked to reduce some cost. We were using Zendesk and we we're not using it to its full potential. So I reviewed other platforms and found HappyFox. ### 13. Intuitive HelpDesk Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Nabil S. | CTO, Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** November 19, 2017 **What do you like best about HappyFox Help Desk?** Integrate with other services. Automation tools Self-service tools **What do you dislike about HappyFox Help Desk?** Reporting: getting the daily new, open, resolved and closed ticket by email Full-Featured mobile application (for Android and iOS) **What problems is HappyFox Help Desk solving and how is that benefiting you?** Customer Service, SLA automation. Centralized ticketing system to manage all products and Service we offer ### 14. HappyFox is easy to use and a great resource! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** January 17, 2018 **What do you like best about HappyFox Help Desk?** I like that HappyFox chat allows you to save history so that we can share conversations between colleagues as necessary for learning purposes. It's also nice to be able to have multiple users active at the same time. **What do you dislike about HappyFox Help Desk?** I wish that the alert system was more abrupt and easier to spot chats when they chat is in the background. **What problems is HappyFox Help Desk solving and how is that benefiting you?** We have clients reach out to our organization from all of the world. It's great to be able to connect online at anytime. ### 15. Amazing experience with HappyFox!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Kareem M. | Building Operations & IT Specialist, Higher Education, Enterprise (> 1000 emp.) **Reviewed Date:** November 13, 2017 **What do you like best about HappyFox Help Desk?** The best thing I like about HappyFox is the simplicity of the site. **What do you dislike about HappyFox Help Desk?** At the moment, I haven't found anything that I didn't like with HappyFox. **What problems is HappyFox Help Desk solving and how is that benefiting you?** Issues can be sent directly to HappyFox making our work much more efficient. ### 16. Excellent, Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** November 13, 2017 **What do you like best about HappyFox Help Desk?** HappyFox is very user friendly and super easy to find your way around. A great way to view and upkeep on customers and what not. **What do you dislike about HappyFox Help Desk?** The only downfall of HappyFox for me is the slowness. I find that sometimes it can take quite some time to load the page I have selected. **What problems is HappyFox Help Desk solving and how is that benefiting you?** Without HappyFox we would be unable to place orders or look up our customers accounts. So we are benefited very much by HappyFox. ### 17. This chat site is great for quick responses and is very user friendly! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Chemicals | Enterprise (> 1000 emp.) **Reviewed Date:** October 17, 2017 **What do you like best about HappyFox Help Desk?** I really enjoy that notification box/sound when the chat is initialized. It also is great because it shows you if the customer went idle or is still typing. **What do you dislike about HappyFox Help Desk?** I wish the ratings box was on the chat the entire time. When the chat is ended with the customer you can see the customer went "idle". I wish the chat showed the rating during the entire chat conversation, because not always will the customer X out of the conversation. **Recommendations to others considering HappyFox Help Desk:** This is a great tool in order to get to your customers quickly and effectively. The notification box and sound makes it easy to minimize the page while multitasking. **What problems is HappyFox Help Desk solving and how is that benefiting you?** Using this helps our customers get immediate responses quicker then emailing or a phone call. ### 18. Useful and working platform **Rating:** 5.0/5.0 stars **Reviewed by:** Gabriella Giovanna F. | Bilingual Customer Service Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2017 **What do you like best about HappyFox Help Desk?** It's immediate, fast, useful for a lot of purposes. It improved and fastened customer service. **What do you dislike about HappyFox Help Desk?** I don't think there's anything I dislike **What problems is HappyFox Help Desk solving and how is that benefiting you?** Improvement of customer service, faster responses to clients ### 19. Fantastic **Rating:** 5.0/5.0 stars **Reviewed by:** Mike C. | Director of Instructional Technology, Education Management, Mid-Market (51-1000 emp.) **Reviewed Date:** November 13, 2017 **What do you like best about HappyFox Help Desk?** Customization and customer support. Understanding K-12 education. **What do you dislike about HappyFox Help Desk?** Nothing yet. Solid product! Would recommend to anyone! **Recommendations to others considering HappyFox Help Desk:** Great ticketing system that customizes to your needs! **What problems is HappyFox Help Desk solving and how is that benefiting you?** We actually are having our Maintenance/Custodians using HappyFox! ### 20. Reliable platform **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** December 01, 2017 **What do you like best about HappyFox Help Desk?** The visitor IP address after the chat is great. Really helpful for archetypes of users. **What do you dislike about HappyFox Help Desk?** The chat history view is poor. Cant delete chats, the fact that you need to scroll down every time. This should be organised better. **Recommendations to others considering HappyFox Help Desk:** Happyfox chat is seamless out of the box. The UI is extremely pretty. **What problems is HappyFox Help Desk solving and how is that benefiting you?** Re-engaging leads. Increased retention. ### 21. Strong of HappyFox **Rating:** 3.5/5.0 stars **Reviewed by:** Abdullaziz T. | NOC Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 13, 2017 **What do you like best about HappyFox Help Desk?** I like the pest support from HappyFox suport team whereas any problem we face wecan get help by using chating with them. **What do you dislike about HappyFox Help Desk?** It is difficult to say what I dislike becuase in our cumpany we are happy to use Happyfox. **What problems is HappyFox Help Desk solving and how is that benefiting you?** Devoloping our Ticketing System and improve the ticking system to meet our rquirement any time we make change in our business processing. ### 22. Reduced Time For Support Questions by Half **Rating:** 5.0/5.0 stars **Reviewed by:** Debbie C. | VP Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2017 **What do you like best about HappyFox Help Desk?** HappyFox was really easy and fast to setup. I love the simplicity and the fact that the knowledge base has reduce our support email by more than 50%. I have setup canned responses so it is really fast to reply to recurring questions. **What do you dislike about HappyFox Help Desk?** Can't think of anything in particular. **Recommendations to others considering HappyFox Help Desk:** If you are spending hours every day replying to support questions and most of the questions are similar, HappyFox will save you hours every day. Setup the knowledge base with questions and answers. Setup canned responses and just edit them if necessary before replying to the customer. Add tags to each support request in order to help keep track of types of questions and run reports. **What problems is HappyFox Help Desk solving and how is that benefiting you?** When FoldiMate's video went viral we had so many questions emailed to us that instead of spending time on marketing we were spending time on answering questions. Most of the questions people ask were very similar and even though they were actually already answered on the website, it was obviously much easier for our customers to send an email rather than search for the answers. Happyfox enabled us to setup a searchable knowledge base so our customers can find the answers to their questions very easily. It also enabled us to set up categories for different types of questions and issues which makes it easy for us to reply to important issues first. Happyfox integrates with our Facebook account which means we can reply to conversations directly from Happyfox without having to login to Facebook. ### 23. Efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** November 13, 2017 **What do you like best about HappyFox Help Desk?** I like the ease of using Happy Fox. I use it on a daily basis and never have any issues. **What do you dislike about HappyFox Help Desk?** As mentioned above, I don't have any issues using HF, the only thing I believe could be improved is the speed. It sometimes takes too long to mark a ticket as 'complete'. **What problems is HappyFox Help Desk solving and how is that benefiting you?** We use Happy Fox to process student course progress ### 24. Comprehensive Toolset for Issue Management **Rating:** 5.0/5.0 stars **Reviewed by:** Matthew B. | Part-time Lecturer, Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2017 **What do you like best about HappyFox Help Desk?** Report Generation - I use this feature to send periodic reports on our resolutions **What do you dislike about HappyFox Help Desk?** Price - We would love to extend this to other staff members, however the cost is very high **Recommendations to others considering HappyFox Help Desk:** reducing the prices! **What problems is HappyFox Help Desk solving and how is that benefiting you?** The ability for us to manage all solutions we offer with one application for tracking of issues and displaying resolutions statistics for managerial personnel. ### 25. Easy to Use and Helps our Business A lot! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2017 **What do you like best about HappyFox Help Desk?** How Phone Calls Made, and Chat messages are created as Tickets. **What do you dislike about HappyFox Help Desk?** Nothing, HappyFox is the Best! HappyFox fits the needs of our business. **Recommendations to others considering HappyFox Help Desk:** Alerts on Screen when viewing other Programs. **What problems is HappyFox Help Desk solving and how is that benefiting you?** Our support network has become organized and easy to keep track of. ### 26. Help Grandpa (or older users) with their computer issues **Rating:** 4.0/5.0 stars **Reviewed by:** Michael M. | Support Representative, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** October 16, 2017 **What do you like best about HappyFox Help Desk?** It's really easy to walk through remote users on downloading and using the application from the web **What do you dislike about HappyFox Help Desk?** It's not completely free. But otherwise it's great. **Recommendations to others considering HappyFox Help Desk:** It's free! **What problems is HappyFox Help Desk solving and how is that benefiting you?** Remote software support ### 27. HappyFox is a valuable tool for our business. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Media Production | Mid-Market (51-1000 emp.) **Reviewed Date:** November 13, 2017 **What do you like best about HappyFox Help Desk?** The ease of use is excellent. Training a new user is very easy. **What do you dislike about HappyFox Help Desk?** Some reports are too big in size and do not compute properly. **What problems is HappyFox Help Desk solving and how is that benefiting you?** We are using Happyfox as a Customer Service tool. It allows us to quickly pull up relevant customer information to better serve our customer service agents in communicating. ### 28. Amazing! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** November 13, 2017 **What do you like best about HappyFox Help Desk?** I love the visibility that my entire team has to everything now. **What do you dislike about HappyFox Help Desk?** I dislike the glitches from time to time and slow downs. **Recommendations to others considering HappyFox Help Desk:** Go for it! It changed our business completely for the better. **What problems is HappyFox Help Desk solving and how is that benefiting you?** Now, if someone is working on something and then leaves, anyone can pick up where they left off. ### 29. Very good helpdesk system **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** November 27, 2017 **What do you like best about HappyFox Help Desk?** I like how easy it is to use and understand from the beginning. **What do you dislike about HappyFox Help Desk?** I still have not find anything that I can complain for **What problems is HappyFox Help Desk solving and how is that benefiting you?** I use to take support tickets for many web localization platforms. ### 30. GREAT PRODUCT! **Rating:** 5.0/5.0 stars **Reviewed by:** Antonio L. | CEO, Real Estate, Small-Business (50 or fewer emp.) **Reviewed Date:** December 05, 2017 **What do you like best about HappyFox Help Desk?** The easy integration with our shopify store. **What do you dislike about HappyFox Help Desk?** not much to dislike, the application works flawless with our shopify solution. **What problems is HappyFox Help Desk solving and how is that benefiting you?** Live chat with customers, also answering our facebook questions in one location ### 31. Strong basic functionality - unclear how to get the most out of it **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** November 13, 2017 **What do you like best about HappyFox Help Desk?** I like the notifications, canned responses and knowledge base adding. **What do you dislike about HappyFox Help Desk?** Navigation from ticket to ticket. Sometimes a bit slow to process. **Recommendations to others considering HappyFox Help Desk:** Play around to get used to it. **What problems is HappyFox Help Desk solving and how is that benefiting you?** Keeping our users happy. Realizing we can turn our convos into relevant kb articles. ### 32. Customer Care and Compliance Manager **Rating:** 4.5/5.0 stars **Reviewed by:** Kathy A. | Customer Care and Compliance Manager, Chemicals, Enterprise (> 1000 emp.) **Reviewed Date:** October 17, 2017 **What do you like best about HappyFox Help Desk?** The ease of integration with our company website. The Chat application is very intuitive and easy to customize to fit our company's needs. **What do you dislike about HappyFox Help Desk?** You can't arrange the canned responses alphabetically, the # search is somewhat cumbersome. **Recommendations to others considering HappyFox Help Desk:** Very affordable and adaptable Chat solution! **What problems is HappyFox Help Desk solving and how is that benefiting you?** Another easy way for customers to interact with Praxair and receive immediate responses! ### 33. Working with HappyFox has been easy and rewarding **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** November 29, 2017 **What do you like best about HappyFox Help Desk?** The functionality of HappyFox itself is great. We've also been in constant communication with our rep which has made setup easy. **What do you dislike about HappyFox Help Desk?** We are having some difficulty with API integration so if that was a bit easier that would be nice, though some of our issues have to do with the apps we want to integrate and not necessarily HappyFox. **What problems is HappyFox Help Desk solving and how is that benefiting you?** We're able to communicate with customers much more quickly and efficiently. ### 34. Works well **Rating:** 4.0/5.0 stars **Reviewed by:** William D. | Assistant Director, Higher Education, Mid-Market (51-1000 emp.) **Reviewed Date:** December 05, 2017 **What do you like best about HappyFox Help Desk?** Easy to use. provides good analytics regarding different web pages and usage time **What do you dislike about HappyFox Help Desk?** the chats can be difficult to navigate sometimes **What problems is HappyFox Help Desk solving and how is that benefiting you?** connecting with those visiting the website with questions ### 35. Awesome experience with HappyFox's full features and ease-of-use **Rating:** 5.0/5.0 stars **Reviewed by:** Gunnar L. | Managing Director & Business Development Director, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** August 09, 2017 **What do you like best about HappyFox Help Desk?** Ease of setup, ease of use, knowledgebase with canned questions and answers. Tremendous support team that have added a few features relative to integrating with Infusionsoft. **What do you dislike about HappyFox Help Desk?** Can't think of anything that I dislike. **Recommendations to others considering HappyFox Help Desk:** Go for it! You are likely to love HappyFox and its customer support team. **What problems is HappyFox Help Desk solving and how is that benefiting you?** Easy for our tech support team to handle inquiries from users via phone, email or web form Wanted a strong knowledgebase system where users can perform self-service by searching on topics and receiving our answers ### 36. very well **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Small-Business (50 or fewer emp.) **Reviewed Date:** November 13, 2017 **What do you like best about HappyFox Help Desk?** excellent platform, job fast and easy. very well! **What do you dislike about HappyFox Help Desk?** nothing, all for now is ok.sometimes there is a problem with server,but in few time is solved **Recommendations to others considering HappyFox Help Desk:** yes **What problems is HappyFox Help Desk solving and how is that benefiting you?** I manage many emails with good result and feedback. ### 37. Perfect For Us **Rating:** 4.5/5.0 stars **Reviewed by:** Whitney P. | Director of Ecommerce, Consumer Electronics, Mid-Market (51-1000 emp.) **Reviewed Date:** December 29, 2016 **What do you like best about HappyFox Help Desk?** Integrating HappyFox has been one of the best decisions we've made for our support team. We utilize both the helpdesk and chat and they work seamlessly together. The Magento connection has been massive for us. We're able to see customer info from Magento right for each HappyFox ticket and chat. Our team is much more organized and efficient. It's been a game changer for us. **What do you dislike about HappyFox Help Desk?** The reporting isn't as intuitive and extensive as I hoped. That's the biggest pain point right now. We also really wanted proactive chat automation and they just barely launched that. It has been great! **Recommendations to others considering HappyFox Help Desk:** Give it a shot with the 30 day trial. It's simple to integrate. We we're up and running within a week. **What problems is HappyFox Help Desk solving and how is that benefiting you?** With three brands, we're able to round robin the tickets to reps who have the most knowledge on each category. That has been huge for us. The same support team supports all three brands and HappyFox has easily allowed us to manage that. Quicker responses, better engagement, improved efficiency and fantastic interactions with our customers. We're able to cross-sell our customers better than ever with HappyFox. ### 38. Amazing! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2017 **What do you like best about HappyFox Help Desk?** easy to use, easy to management tickets. **What do you dislike about HappyFox Help Desk?** sometimes the server has a problems, sometimes too slow **What problems is HappyFox Help Desk solving and how is that benefiting you?** Customer emails can be managed by several operators, reducing customer waiting times ### 39. Happy Fox Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Sports | Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2017 **What do you like best about HappyFox Help Desk?** I enjoy the simplicity of HappyFox. The user interface is very easy to comprehend and learn, coupled with helpful statistics and features Happy Fox is a very fluid system to use. The ability to add multiple tags, canned responses, and notes within a ticket thread makes it a bonus to use with coworkers. **What do you dislike about HappyFox Help Desk?** HappyFox can sometime encounter errors with auto responses. This can typically be corrected easily, but makes for an inundated inbox at times. There is not an ability to select multiple pages of emails to mass reply of delete, adding a damper on inbox clean up. **What problems is HappyFox Help Desk solving and how is that benefiting you?** As a customer service representative we are solving issues regarding customer contact. We need a system that can provide information to a customer that we are working diligently to resolve their question on an interface that does not require a high level of computer knowledge. With HappyFox a customer is notified when a ticket is submitted and they are provided with a ticket number to reference in case anything is needed. If they were a past customer and have the same email address the tickets will open in line, allowing representatives to have a full history in front of them. ### 40. Great tool to organize customer support in a team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Events Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 29, 2017 **What do you like best about HappyFox Help Desk?** it has a very easy to understand UX, which makes it useful for new collaborators **What do you dislike about HappyFox Help Desk?** there is no built-in spam filter currently, but you can setup a manual spam category **What problems is HappyFox Help Desk solving and how is that benefiting you?** it got us much more organized, we cannot forget about open issues ### 41. Great tool for electronic production planning and job status **Rating:** 5.0/5.0 stars **Reviewed by:** Rene G. | CEO / Founder, Printing, Small-Business (50 or fewer emp.) **Reviewed Date:** December 30, 2016 **What do you like best about HappyFox Help Desk?** HappyFox is extremely easy to use and setup. We use it many times a day to update job status, we have been saving a lot of time by converting our production board to HappyFox. **What do you dislike about HappyFox Help Desk?** The iphone app has some bugs but I heard they are working on it. **Recommendations to others considering HappyFox Help Desk:** Even if it is called a help desk tool, this can be adapted to many kind of situation. We use it to follow job status in house. Sign up for the 30 day trial and see how you can adapt it to your needs. Call them, the support is amazing and they help us out with the setup. **What problems is HappyFox Help Desk solving and how is that benefiting you?** We have converted a production board to an electronic version accessible everywhere. It has been a game changer for our customer service department, we have been saving a lot of valuable time. ### 42. happyfox review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** December 04, 2017 **What do you like best about HappyFox Help Desk?** it is quick and easy to use with a simple design. **What do you dislike about HappyFox Help Desk?** Customers should have a log on portal to chekc status of tickets. **What problems is HappyFox Help Desk solving and how is that benefiting you?** It is poriving a good platfoirm for us to connect with customers.as well as being great for customer accounts and information ### 43. Finally Found the Best Ticketing Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** November 01, 2017 **What do you like best about HappyFox Help Desk?** Email flexibility, highly customizationable, knowledgebase. **What do you dislike about HappyFox Help Desk?** There is nothing I can think of right now. **What problems is HappyFox Help Desk solving and how is that benefiting you?** Too many internal emails. Cross department emails. ### 44. Very helpful for managing incoming feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Evan L. | Director of Operations, Consumer Goods, Small-Business (50 or fewer emp.) **Reviewed Date:** November 10, 2016 **What do you like best about HappyFox Help Desk?** Happyfox is a very useful system for helping us track our help desk tickets because it's very customizable, plays well with other software including Zapier, and gives us the tools we need to deliver solid and reliable customer service. Also their onboarding and customer support is fantastic! If you have any questions or problems, they're fantastic in this realm. **What do you dislike about HappyFox Help Desk?** There have been some glitches with the support widget, and the ui/ux for sending responses isn't as friendly as Gmail. We've also had a hard time to get our customers to use the HappyFox forum. This is a good idea, but isn't as easy to use as it needs to be to encourage customers to actually contribute knowledge. **What problems is HappyFox Help Desk solving and how is that benefiting you?** Prior to using Happyfox, we were managing our help desk in Gmail which was a complete disaster. We often didn't follow through with people and weren't always responding quickly. ### 45. Perfect for my business **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2017 **What do you like best about HappyFox Help Desk?** Our business is PropertyFox so it's well fitted with the name! Links with our Facebook account. Picks up the location of customer **What do you dislike about HappyFox Help Desk?** Facebook messenger is sometimes out of sync **Recommendations to others considering HappyFox Help Desk:** yes **What problems is HappyFox Help Desk solving and how is that benefiting you?** Quick replies to customer enquiries about our business. Opportunity to convert into clients. ### 46. CTO **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 27, 2017 **What do you like best about HappyFox Help Desk?** Product is very User Friendly and easy to setup **What do you dislike about HappyFox Help Desk?** Need a better survey after the ticket is closed **What problems is HappyFox Help Desk solving and how is that benefiting you?** Inter Helpdesk Function to address user reported issues ### 47. Great Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Enterprise (> 1000 emp.) **Reviewed Date:** November 13, 2017 **What do you like best about HappyFox Help Desk?** It helps us keep our work organized, while still getting email notifications. **What do you dislike about HappyFox Help Desk?** Not being able to close tickets through email. **What problems is HappyFox Help Desk solving and how is that benefiting you?** Organization of information and ease of communication between sites and admin. ### 48. Complete suite **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** May 31, 2017 **What do you like best about HappyFox Help Desk?** The flexibility of the smart rules is very great as well as the canned responses option. **What do you dislike about HappyFox Help Desk?** The way to create new tickets is a bit frustrating. **What problems is HappyFox Help Desk solving and how is that benefiting you?** It allows to communicate with our customers in an organised and efficient way. ### 49. We love HappFox! **Rating:** 4.5/5.0 stars **Reviewed by:** James T. | Director of Information Technology, Outsourcing/Offshoring, Mid-Market (51-1000 emp.) **Reviewed Date:** January 25, 2017 **What do you like best about HappyFox Help Desk?** Easy to setup and manage, easy to use, customizable to our needs. Love that it works with our SSO, Okta. **What do you dislike about HappyFox Help Desk?** So far have not found anything we dislike about HappyFox or any major pain points. **What problems is HappyFox Help Desk solving and how is that benefiting you?** We use HappyFox to keep track of everything we do in IT, mostly for Helpdesk. We've built IT new hire forms into new hire tickets which has eliminated an old paper form. HappyFox is stream lining the way we help our users. ### 50. Helpful tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** October 09, 2017 **What do you like best about HappyFox Help Desk?** It is convenient and easy. It helps us communicate with our customers. **What do you dislike about HappyFox Help Desk?** Nothing, I like it a lot. It is very useful **What problems is HappyFox Help Desk solving and how is that benefiting you?** Communications with customers. ## HappyFox Help Desk Discussions - [Do you have a mobile app?](https://www.g2.com/discussions/mobile-applications) - 1 upvote - [Who are helpdesk staff ?](https://www.g2.com/discussions/who-are-helpdesk-staff) - 1 upvote - [Any special discounts?](https://www.g2.com/discussions/special-discounts) - 1 upvote - [What happens at the end of the 30-day trial?](https://www.g2.com/discussions/30-free-trial) - 1 upvote - [What are your billing cycles and payment options?](https://www.g2.com/discussions/billing-cycles) - 1 upvote - [View HappyFox Help Desk pricing details and edition comparison](https://www.g2.com/products/happyfox-help-desk/reviews?page=2&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-07-24+02%3A25%3A20+-0500&secure%5Bsession_id%5D=72323d34-4368-43df-878f-37f4cfa30468&secure%5Btoken%5D=85acab35b8fe1c60a5d4ac2f0e0019ede9edfd4869c646db0a93ec5e573840b3&format=llm_user) ## HappyFox Help Desk Integrations - [Harvest](https://www.g2.com/products/harvest/reviews) ## HappyFox Help Desk Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Administration** - Database Management - Data Workflows - Issue Management **Channels** - Multi-Channel Coverage - Open Listening - Physical Media **Usability** - All-Employee Access - Supporting Documents - Two-Way Communication **Productivity Tools** - Notes - Internal Discussion - Assignments and Tasks - Workflows - Templates - Integrations - Tagging System **Knowledge Management** - Knowledge Base - Publishing Workflows - Analytics **Conversational Platform** - Personalization - Omnichannel - Proactive Engagement **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Process** - Mentions - Tickets - Macros **Compliance** - Policies and Controls - Data Governance - Compliance - Auditing **Design** - Communications Strategy Development - Create Content - Personalization - Inbound Identification - Regulatory Compliance **Reporting** - Priority Case Alerts - Trend Analysis - Performance Monitoring **Analytics** - Performance Tracking - Email Tracking **Customer Support** - Intelligent Search - Suggestions - Decision Trees **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Generative AI** - AI Text Generation - AI Text Summarization **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations **Channels** - Email - Social - Live Chat - Phone - Text **Data Security** - Risk Data Attributes - Data Transport - Access Management - Multi-Factor Authentication **Administration** - Integrations - User, Role, and Access Management - Performance and Reliability **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Shared Inbox** - Autonomous Task Execution - Decision Making **Insight** - Surveys - Reporting - Visitor Activity - Help Desk **Generative AI** - AI Text Summarization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards ## Top HappyFox Help Desk Alternatives - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,676 reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,550 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,653 reviews)