--- title: HappyFox Help Desk Reviews meta_title: 'HappyFox Help Desk Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 138 reviews by the users' company size, role or industry to find out how HappyFox Help Desk works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 138 scale: '5' date_modified: '2026-08-09' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # HappyFox Help Desk Reviews **Vendor:** HappyFox Inc. **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.5/5.0 **Total Reviews:** 138 ## About HappyFox Help Desk HappyFox Help Desk is a comprehensive support and ticket management platform that consolidates customer and internal queries from multiple channels, including email, chat, and web portals. With a user-friendly interface, robust automation, and advanced reporting capabilities, it enhances response times and customer satisfaction. Trusted by over 12,000 companies in 70+ countries, HappyFox serves diverse industries such as education, IT, media, e-commerce, retail, manufacturing, non-profit, and government, ensuring seamless support operations across various sectors. HappyFox Help Desk is designed to deliver seamless support through omnichannel ticketing, which consolidates customer interactions into a single, unified interface. It offers efficient ticket management with customizable statuses and queues, enhanced team collaboration with private notes and task management, and powerful automation tools to streamline routine tasks. These features make it ideal for businesses of all sizes, as well as internal teams such as Facilities, IT, and HR, ensuring a productive and organized help desk environment. Enterprises choose HappyFox for its tailored solutions and comprehensive tech stack, which includes smart automation, SLA management, real-time reporting, and a robust knowledge base. Our consultative approach ensures customized solutions that fit unique requirements, supported by a dedicated expert team for rapid issue resolution. HappyFox's extensive knowledge base and seamless integrations with enterprise tools enable effortless implementation and scalability, making it the preferred choice for enterprises looking to enhance their support operations and achieve higher efficiency and customer satisfaction. ## HappyFox Help Desk Pros & Cons **What users like:** - Users find HappyFox Help Desk to be **easy and intuitive to use** , enhancing their overall experience with efficient ticket management. (7 reviews) - Users praise the **responsive customer support** of HappyFox Help Desk, highlighting their friendly and helpful assistance. (5 reviews) - Users commend HappyFox Help Desk for its **automation capabilities** , enhancing ease of ticket management and customer support efficiency. (3 reviews) - Users find the **easy setup** of HappyFox Help Desk to be intuitive and user-friendly, enhancing their overall experience. (3 reviews) - Users highlight the **efficiency** of HappyFox Help Desk, enhancing productivity and simplifying client interactions for teams. (3 reviews) - Users appreciate the **intuitive design** of HappyFox Help Desk, finding it easy to set up and use. (3 reviews) - Case Management (2 reviews) - Easy Implementation (2 reviews) - Implementation Ease (2 reviews) - User Interface (2 reviews) **What users dislike:** - Users often face **call functionality issues** , experiencing difficulties when trying to CC others and viewing their tickets. (1 reviews) - Users find the **complex usability** of HappyFox Help Desk challenging compared to their previous GSuite Help Desk. (1 reviews) - Users wish for more **flexibility in features** and a lower price point to accommodate larger teams. (1 reviews) - Users feel the **email management issues** hinder effective ticket routing and create confusion with notifications. (1 reviews) - Users feel the **pricing is steep** , limiting accessibility and flexibility for larger teams within HappyFox Help Desk. (1 reviews) - Insufficient Information (1 reviews) - Users find the **lack of guidance** for new users hinders their ability to quickly adapt to HappyFox Help Desk. (1 reviews) - Lack of Information (1 reviews) - Lack of Knowledge (1 reviews) - Users feel that the **lack of training resources** hinders new users from quickly adapting to HappyFox Help Desk. (1 reviews) ## HappyFox Help Desk Reviews ### 1. Happy Fox, Good mix of tools capabilities, and customization. **Rating:** 4.0/5.0 stars **Reviewed by:** Jordan R. | Help Desk Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2024 **What do you like best about HappyFox Help Desk?** Happy Fox gave the company I was working for the ability to provide employees greater capacity, issue tracking, and efficiency. Responding to clients became much less of a headache; we were able to group and tag issues for issue type. Employees were much happier, and it prevented our team from tripling in size. To do the same amount of work. For companies from small to large, happyfox is a great option for boosting productivity and happiness for customers and customer service reps. It was easy to integrate into our websites and become the backbone of our CS team. **What do you dislike about HappyFox Help Desk?** They were starting to make a big push into AI. I believe that people need to check AI responses before they are sent, and sometimes, the right thing for customers is a human touch. Computers are not great at empathy, and people make the right choice more often than not when given time. **What problems is HappyFox Help Desk solving and how is that benefiting you?** Combing communication channels into one place for faster and more reliable communication and issue tracking. ### 2. Does what it needs to do, but not the most user friendly **Rating:** 3.5/5.0 stars **Reviewed by:** KIRRA F. | Associate Digital Editor, Mid-Market (51-1000 emp.) **Reviewed Date:** August 15, 2023 **What do you like best about HappyFox Help Desk?** HappyFox allows communication between all different teams to help our company solve issues. It's easy to track where each ticket is in the process for easy monitoring and follow-up. **What do you dislike about HappyFox Help Desk?** The inputs are not as customizable as we would like and at times make it difficult to ensure a ticket is getting to the right person. The eail notifcation system is also not the clearest. **What problems is HappyFox Help Desk solving and how is that benefiting you?** HappyFox allows members across all teams communicate issues and needs across the company with generally good clarity on where each ticket is in the process. This cuts down on emails to locate the right person to help and continuous follow up. ### 3. HappyFox for Happy Customers **Rating:** 4.0/5.0 stars **Reviewed by:** Melanie L. | Business Development Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 08, 2021 **What do you like best about HappyFox Help Desk?** I enjoy the aesthetics and easy to use features **What do you dislike about HappyFox Help Desk?** Customer feedback to the HF team is quite slow compared to other similar products **What problems is HappyFox Help Desk solving and how is that benefiting you?** We utilize HF to collect all digital customer inquiries from emails to social media private messages. It has opened up visibility and turnaround has improved greatly ### 4. Easy to use and customize. Changed our processes for the better. **Rating:** 3.5/5.0 stars **Reviewed by:** Sandy B. | GIS/Engineering Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** January 27, 2021 **What do you like best about HappyFox Help Desk?** Very easy to setup work flows and make changes quickly. New user setup is a breeze and being able to access from web and APP have been extremely helpful. Our new agents find it really simple to use and take minimal training. Contacts being able to see their tickets have eliminated many phone calls for status updates, allowing our agents to concentrate on work verses fielding calls for updates. Being able to report on anything in the tickets has brought new insight to management on work and time involved in tickets and within which areas of the company. **What do you dislike about HappyFox Help Desk?** Wish that smart rules could be configured to have multiple actions, ie change the status and assign to a agent in a single step. Would like to be able to save the custom fields we would like to see in a specific report verses having to pick from the list each time we download. Improvements could be made to the Life Cycle report. **Recommendations to others considering HappyFox Help Desk:** HappyFox can be up and running in no time, administration and configuration is quick and easy. Even our least tech savvy users find it simple to use, but it gives us tools we never had access to before. We envisioned 2000 tickets a year when we implemented HappyFox approximately four years ago and topped 10,000 tickets in 2020, far exceeding our original expectations. HappyFox enabled us to do 5x what we previously expected with easy. **What problems is HappyFox Help Desk solving and how is that benefiting you?** Previous to HappyFox, our teams were pretty much job siloed and reporting on project status was at a minimum. We had some teams tracking on paper and others on spreadsheets. Happy Fox gave us a much better insight into each and every ticket, team and project easily. Having the history of every closed ticket at our fingertips impowered our team in a way we didn't expect when moving to HappyFox. It has become a great source of reference. Being able to show real time status and statistics that we had no way of doing before created quick buy in from management. ### 5. Useful Platform, Room to Grow **Rating:** 4.0/5.0 stars **Reviewed by:** Kyle M. | Senior Technical Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** January 17, 2021 **What do you like best about HappyFox Help Desk?** HappyFox is relatively flexible, has a reasonable cost and fills some unique edge cases and niches (for our organization, it was multiple brands being capable of being supported within the same help desk, wihle not costing an arm and a leg). Support is available, responsive and helpful. **What do you dislike about HappyFox Help Desk?** The actual configuration and setup is a bit clunky. The availability of functionality is a priority, while the implementation is poor from a UX perspective. Mobile application lacks significant functionality, is nowhere near feature parity with the web application. I'd be very interested in seeing UX and Quality of Life prioritized in future releases. **Recommendations to others considering HappyFox Help Desk:** After having experience with a great deal of different Help Desk applications, for a variety of purposes, HappyFox provides a good value to functionality ratio. **What problems is HappyFox Help Desk solving and how is that benefiting you?** We were able to achieve most automation needs with tickets, across multiple brands. ### 6. HappyFox administration and analysis !! **Rating:** 4.0/5.0 stars **Reviewed by:** Alicia G. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2020 **What do you like best about HappyFox Help Desk?** It is a different software from the others that has worked and provided important solutions. I like why it allows the system to be attached to both my computer and mobile devices, its interface is attractive and optimal, in this way we can make notifications of any device attentive They are constant so it makes us be more attentive to the system. **What do you dislike about HappyFox Help Desk?** Regarding the system, there are key functions to keep our company constantly monitoring there are different points of the areas within this company that we want to monitor, for this reason there is not a negative point regarding the operation because we have had solutions. **Recommendations to others considering HappyFox Help Desk:** I am happy with the service functionality and it has managed to improve the stability of the organization of our company and the most important thing to improve the administration. The organization of the company has improved in a different way allowing the work to flow and the workers can save time for other tasks, very complete for us. **What problems is HappyFox Help Desk solving and how is that benefiting you?** Very simple, it seems to me that it has worked in an incredible way. Since we have been able to integrate it both in the company and much more in the optimization of software in that way we can achieve a viable solution to our system and I like its functionality, it has allowed us to maintain an organization by what I liked. ### 7. Basic Helpdesk with Cool UX **Rating:** 3.5/5.0 stars **Reviewed by:** Yuval P. | Product Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 26, 2021 **What do you like best about HappyFox Help Desk?** UX is top notch. Very easy to onboard and get started, **What do you dislike about HappyFox Help Desk?** Pretty basic feature set. No real CMDB. No Asset management **Recommendations to others considering HappyFox Help Desk:** Very basic feature set **What problems is HappyFox Help Desk solving and how is that benefiting you?** Easy helpdesk for small teams. Provide helpdesk from day 1. ### 8. Happyfox is a good tool to manage our tickets by department **Rating:** 3.5/5.0 stars **Reviewed by:** Mike K. | Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** August 11, 2020 **What do you like best about HappyFox Help Desk?** currently in the company we are using happyfox to manage the internal and external tickets of the company has been very beneficial for us since we can keep the tickets organized by department, person or specific project which has saved us a great deal so far amount of time and effort also keeps us connected since there is a portal where you can track the ticket and evaluate the progress and comment on what is happening or see the updates and react to the dashboard even though at the beginning it is very Basic can be customized with colors or corporate logos and thus feel more identified with the panel, we really loved how the result was very good and professional, happyfox also has multiple platform support, so it can be monitored from the mobile web interface or from the application or simply from the desktop or laptop which makes it very easy to use it and in any ier moment **What do you dislike about HappyFox Help Desk?** We have had some small recurring problems with happyfox one of them one of them is that sometimes the notifications have a delay sometimes of one or two days and that is annoying since the client may think that we are not professionals or that we do not care when it's actually just an app lag **What problems is HappyFox Help Desk solving and how is that benefiting you?** With happyfox we were able to organize all problems in one place and help everyone in one place instead of using a long mailing list, which has saved us a lot of time and work effort ### 9. Very user friendly **Rating:** 4.0/5.0 stars **Reviewed by:** Jay M. | Customer Service, Mid-Market (51-1000 emp.) **Reviewed Date:** November 08, 2019 **What do you like best about HappyFox Help Desk?** HappyFox is very simple to use. My response time has been shortened. We can now operate more careerfully. The software has been easy to use and is secure without interruption. The rewards of sales support, great email incorporation and smart guidelines that help us improve each day are outstanding. **What do you dislike about HappyFox Help Desk?** My issue is the need to develop mobile apps to enable a user to address tickets on the go. **What problems is HappyFox Help Desk solving and how is that benefiting you?** I appreciate the variety of useful features that HappyFox offers and an easy to use traditional user interface. The features continue to grow with us as the material is used. Team management and customer satisfaction, and SLA development for all of our clients have been enhanced. ### 10. A good program but could be faster and more organizaed **Rating:** 3.5/5.0 stars **Reviewed by:** Eric V. | Sales, Internet, Mid-Market (51-1000 emp.) **Reviewed Date:** April 22, 2019 **What do you like best about HappyFox Help Desk?** It's easy to send e-mails, the interface is nice, it's generally fairly fast and you can easily work with other people on your team with it. **What do you dislike about HappyFox Help Desk?** it's very hard to see new e-mails coming in which is important. There should be an alert when a client e-mails you. Otherwise they could be waiting for hours because it's easy to miss. This can upset a client as customer support is #1 for us. **Recommendations to others considering HappyFox Help Desk:** Look at different softwares first, it's certainly not a bad product but there are other out there. **What problems is HappyFox Help Desk solving and how is that benefiting you?** There should be an alert when a client e-mails you. Otherwise they could be waiting for hours because it's easy to miss. This can upset a client as customer support is #1 for us. Benefit is you can send a mass amount of emails out fast! ### 11. user friendly **Rating:** 3.5/5.0 stars **Reviewed by:** Diana C. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 29, 2017 **What do you like best about HappyFox Help Desk?** It's a simple and clean. and you can see multiple chats on one screen, so that's always nice to not have to minimize screens. **What do you dislike about HappyFox Help Desk?** it's not always intuitive. I want to be able to link it to the Happy fox ticket, but I haven't been able to. I was told that there is a way, but if it was easier to figure out, so i can just log the chat history into the customer's open ticket. **Recommendations to others considering HappyFox Help Desk:** If you're gonna have Happy Fox chat, you should also using the Happy Fox ticketing system. **What problems is HappyFox Help Desk solving and how is that benefiting you?** we are trying to streamline our communication with our customers.The chat definitely helps as we get a large volume of calls, emails, etc. Some owners prefer the chat because emails take longer to give them a response, so with chat, they know there is somebody physically there working with them to solve the issue. ### 12. Support Deparment - Tickets Tracking Tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2017 **What do you like best about HappyFox Help Desk?** Happyfox is a very flexible, reliable product allowing me to track all the tickets sent in by our customers. It allows us to track the entire life cycle of the support ticket. This allows us to look at ways we can improve our support responses to our customers. It also helps us to keep things on track and stay on top of things. Very good tool to distribute work load evenly among our team **What do you dislike about HappyFox Help Desk?** Not many things to Report here but I dislike the fact that it does not save email addresses automatically so one has to sometimes go and extract an email address out of outlook and then paste it into the email link. **What problems is HappyFox Help Desk solving and how is that benefiting you?** Quicker Response Times Better Tracking of the Support Ticket through the entire life cycle of the Ticket Improving our SLA's to our customers Distribute work load to my entire team more evenly ### 13. Happy Fox Review **Rating:** 4.0/5.0 stars **Reviewed by:** William S. | Senior Payroll Specialist, Education Management, Enterprise (> 1000 emp.) **Reviewed Date:** December 06, 2017 **What do you like best about HappyFox Help Desk?** I really like the work flow and how easily it is to modify it to your liking. Another thing I like about Happy Fox is that you can easily maneuver through the system and find old tickets extremely easily and fast. it really helps me stay organized. **What do you dislike about HappyFox Help Desk?** I don't really like the dashboard and how it shows everyone's tickets and not just tickets assigned to me. if maybe it could at first show you just your own tickets that might be a little more beneficial to the user. Happy Fox is also a little slow when it comes to opening new pages or searching for old tickets. it could be a little faster. **What problems is HappyFox Help Desk solving and how is that benefiting you?** Happy Fox has helped us go paperless and has really helped keep us more organized. ### 14. Good **Rating:** 3.5/5.0 stars **Reviewed by:** Maria L. | Dipendente addetto alle vendite, Retail, Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2017 **What do you like best about HappyFox Help Desk?** It's a good platform, very intuitive and really useful. It's a good way to manage mails and keep track of requests and problems from clients. The advanced seach is also pretty useful. Easy to intastall and easy to use. **What do you dislike about HappyFox Help Desk?** I think maybe the graphic could be better. The layout is too broad and there's too space between elements. The real problem is the antispam folder. I had some problems with it and couldn't visualize it correctly. **Recommendations to others considering HappyFox Help Desk:** After some getting used to, it reveals to be very useful and serves as a good mail manager. Really helps managing all the mails and requests. **What problems is HappyFox Help Desk solving and how is that benefiting you?** Helping clients with problems related to their purchases or just giving them informations about products. It helped with the load of everyday emails. ### 15. Answer to our Ticketing Needs **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Facilities Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2017 **What do you like best about HappyFox Help Desk?** Very customizable, ratings, customer feedback. Website templates, email notifications and feedback are a major positive difference between happyfox and other ticket systems. **What do you dislike about HappyFox Help Desk?** Not as easy to use as I would like. Can't see multiple users on the same ticket and if someone is editing the ticket at the same time. **Recommendations to others considering HappyFox Help Desk:** Good All around product. No customer ratings or reporting. Could be a little better with layouts, templates, should be able to open multiple pages meaning multiple tickets at a time. **What problems is HappyFox Help Desk solving and how is that benefiting you?** Customer ratings, customer portal to log tickets, satisfaction emails, reporting metrics, tagging, metric of response times. ### 16. Simple and easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Media Production | Enterprise (> 1000 emp.) **Reviewed Date:** January 22, 2018 **What do you like best about HappyFox Help Desk?** HappyFox is simple and easy to use. Training new hires on how to use this program is very easy. **What do you dislike about HappyFox Help Desk?** The search option could be a little broader -- any spelling mistakes and you are unable to find what you are looking for. **What problems is HappyFox Help Desk solving and how is that benefiting you?** HappyFox is able to help us keep up with our customer service issues and promptly dealing with all concerns in a timely manner. ### 17. Strong of HappyFox **Rating:** 3.5/5.0 stars **Reviewed by:** Abdullaziz T. | NOC Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 13, 2017 **What do you like best about HappyFox Help Desk?** I like the pest support from HappyFox suport team whereas any problem we face wecan get help by using chating with them. **What do you dislike about HappyFox Help Desk?** It is difficult to say what I dislike becuase in our cumpany we are happy to use Happyfox. **What problems is HappyFox Help Desk solving and how is that benefiting you?** Devoloping our Ticketing System and improve the ticking system to meet our rquirement any time we make change in our business processing. ### 18. Help Grandpa (or older users) with their computer issues **Rating:** 4.0/5.0 stars **Reviewed by:** Michael M. | Support Representative, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** October 16, 2017 **What do you like best about HappyFox Help Desk?** It's really easy to walk through remote users on downloading and using the application from the web **What do you dislike about HappyFox Help Desk?** It's not completely free. But otherwise it's great. **Recommendations to others considering HappyFox Help Desk:** It's free! **What problems is HappyFox Help Desk solving and how is that benefiting you?** Remote software support ### 19. Works well **Rating:** 4.0/5.0 stars **Reviewed by:** William D. | Assistant Director, Higher Education, Mid-Market (51-1000 emp.) **Reviewed Date:** December 05, 2017 **What do you like best about HappyFox Help Desk?** Easy to use. provides good analytics regarding different web pages and usage time **What do you dislike about HappyFox Help Desk?** the chats can be difficult to navigate sometimes **What problems is HappyFox Help Desk solving and how is that benefiting you?** connecting with those visiting the website with questions ### 20. Happy Fox Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Sports | Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2017 **What do you like best about HappyFox Help Desk?** I enjoy the simplicity of HappyFox. The user interface is very easy to comprehend and learn, coupled with helpful statistics and features Happy Fox is a very fluid system to use. The ability to add multiple tags, canned responses, and notes within a ticket thread makes it a bonus to use with coworkers. **What do you dislike about HappyFox Help Desk?** HappyFox can sometime encounter errors with auto responses. This can typically be corrected easily, but makes for an inundated inbox at times. There is not an ability to select multiple pages of emails to mass reply of delete, adding a damper on inbox clean up. **What problems is HappyFox Help Desk solving and how is that benefiting you?** As a customer service representative we are solving issues regarding customer contact. We need a system that can provide information to a customer that we are working diligently to resolve their question on an interface that does not require a high level of computer knowledge. With HappyFox a customer is notified when a ticket is submitted and they are provided with a ticket number to reference in case anything is needed. If they were a past customer and have the same email address the tickets will open in line, allowing representatives to have a full history in front of them. ### 21. Perfect for my business **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2017 **What do you like best about HappyFox Help Desk?** Our business is PropertyFox so it's well fitted with the name! Links with our Facebook account. Picks up the location of customer **What do you dislike about HappyFox Help Desk?** Facebook messenger is sometimes out of sync **Recommendations to others considering HappyFox Help Desk:** yes **What problems is HappyFox Help Desk solving and how is that benefiting you?** Quick replies to customer enquiries about our business. Opportunity to convert into clients. ### 22. Great to email customers **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Wireless | Mid-Market (51-1000 emp.) **Reviewed Date:** September 20, 2017 **What do you like best about HappyFox Help Desk?** I like that we can see the customers history **What do you dislike about HappyFox Help Desk?** I wish we could pull up there account from Happy Fox into Magento. **What problems is HappyFox Help Desk solving and how is that benefiting you?** We are able to see if a customer contacts us multiply times ### 23. Fantastic staff, helpful and quick to respond. **Rating:** 4.0/5.0 stars **Reviewed by:** Megan M. | Lead Student Recruitment Communications Officer, Higher Education, Enterprise (> 1000 emp.) **Reviewed Date:** January 05, 2017 **What do you like best about HappyFox Help Desk?** How quickly the staff offer support and the length they'll go to to find the answers for you. **What do you dislike about HappyFox Help Desk?** Sometimes it crashes. It's happened maybe 4 or 5 times, but as I've said before the staff are extremely helpful. **Recommendations to others considering HappyFox Help Desk:** Speak to the staff beforehand to find out about all features before implementing. They'll give you great tips. **What problems is HappyFox Help Desk solving and how is that benefiting you?** The tagging feature has helped us so much. The mass reply feature and use of statuses has also helped us. ### 24. Happyfox for Ticketing! **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** December 27, 2016 **What do you like best about HappyFox Help Desk?** Easy of navigation and reporting dashboard for managers **What do you dislike about HappyFox Help Desk?** email is text based whereas it should be HTML based **Recommendations to others considering HappyFox Help Desk:** Sign up HappyFox for creating HappyCustomers ! **What problems is HappyFox Help Desk solving and how is that benefiting you?** resolving approximately 1200 tickets / daily related to health insurance problem. by using HappyFox we have seen increase in SLA adherence resulting in HappyClients ### 25. HappyFox Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** May 17, 2016 **What do you like best about HappyFox Help Desk?** It is an easy system to use and teach others to use. **What do you dislike about HappyFox Help Desk?** I have no complaints about this particular product **What problems is HappyFox Help Desk solving and how is that benefiting you?** Tracking IT issues. Makes it easy to do. ### 26. Very good ticket and customer tracking software **Rating:** 3.5/5.0 stars **Reviewed by:** Stéphane L. | Développement Web, Marketing & Medias Sociaux, Individual & Family Services, Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2014 **What do you like best about HappyFox Help Desk?** We have been using happyfox since 2 years now and we are very please with it. It save us so much time in the sense that most customers ask the same questions over and over again. Also, we use HappyFox to manage our software development bugs with our other division in Paris. This way, we are assure not to loose track of any issues nor follow up. Thans again to smart rules that help us using pre define reminders. **What do you dislike about HappyFox Help Desk?** The fact that we cannot use it in french neither use whitelisted URL. **What problems is HappyFox Help Desk solving and how is that benefiting you?** Using HappyFox smart rules and KB allow us to simply redirect customers to the detail pre-written answer so that we do not have to explain, write, compose, create sreen capture again and again. ### 27. Happy to use HappyFox **Rating:** 4.0/5.0 stars **Reviewed by:** Sneha K. | Account Executive, Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2014 **What do you like best about HappyFox Help Desk?** A very easy to learn and an effective tool to handle customer tickets. Super easy to track and keep record of the incoming requests. Also the HF support system is excellent with almost zero response time. In all HF provides an excellent way to manage the Customer Support, we are happy to use HappyFox **What do you dislike about HappyFox Help Desk?** Sometimes a single ticket may require multiple people to work on, so we definitely look to have multiple assignee feature. Rest goes well with my need. **What problems is HappyFox Help Desk solving and how is that benefiting you?** We are now able to track all the requests by the customers simply by looking into that customers tickets rather than going back to emails. Also easy to check the response time of the assignee and hence check the efficiency too. ### 28. HappyFox - Value for my Money **Rating:** 4.0/5.0 stars **Reviewed by:** NARAYANA MOORTHY K. | Managing Partner, Financial Services, Mid-Market (51-1000 emp.) **Reviewed Date:** October 28, 2013 **What do you like best about HappyFox Help Desk?** HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need a system admin. Highly Reliable. No Down time. 4. Very Good after sales support. **What do you dislike about HappyFox Help Desk?** 1. Does not have category wise statues. 2. Does not have ip based access. If this feature is available then it will improve security. ( They have promised to solve this issue in the next release) 3. Displays contact details to every user (They have promised to solve this issue in the next release) 4. Need to show escalation tickets separately. This will be more user friendly. 5. Flat architecture. Sub departments / categories are not available. 6. Not able to transfer tickets from one category to another from mobile device. 7. Category filter is working perfectly fine. Similarly Employee wise filter is not available. **Recommendations to others considering HappyFox Help Desk:** 1. Every day i am able to see improvement in my operations. The more you use smart rules the more it is going to improve. 2. Through it not having some features i still advise you to go with it. It is value for money for sure. I strongly believe they will be able to provide me the above features soon. **What problems is HappyFox Help Desk solving and how is that benefiting you?** 1. Brought down the response time drastically. 2. Accountability has improved drastically. 3. Productivity has improved. ### 29. Simple and does the Job. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) **Reviewed Date:** November 05, 2013 **What do you like best about HappyFox Help Desk?** It's a simple and intuitive help desk, which doesn't require much user training in order to get started. It is also great that customers have an easy to navigate front end that allows tickets to be sent without problems. I also like the new update which has provided a sexy modern look to the site. **What do you dislike about HappyFox Help Desk?** I can't seem to find anything to dislike, however it it's a simple helpdesk so it would be best for small/medium size businesses. **Recommendations to others considering HappyFox Help Desk:** I recommend HappyFox to anyone who needs a great helpdesk at an affordable pricing scheme. It is recommended for small/medium size business, and companies who don't want to spend too much time on user training. ### 30. Happy Fox is quite awesome **Rating:** 4.0/5.0 stars **Reviewed by:** Christian E. | Health, Wellness and Fitness, Small-Business (50 or fewer emp.) **Reviewed Date:** September 02, 2013 **What do you like best about HappyFox Help Desk?** It is easy to set up, can easily be translated to other languages. No hussle and not difficult learning how to use. Simple and effective. **What do you dislike about HappyFox Help Desk?** So far: no cons. **Recommendations to others considering HappyFox Help Desk:** Happy Fox gives the opportunity to use a desktop solution for tiny companies like mine. The service is excellent, fast and competent and very friendly. For a startup the right software. ### 31. Providing support with a breeze! **Rating:** 4.0/5.0 stars **Reviewed by:** David T. | Technical Support, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** October 18, 2013 **What do you like best about HappyFox Help Desk?** We love the customizable and user friendly interface of HappyFox. Also the excellent uptime and ease of installation and configuration made us choose for HappyFox. **What do you dislike about HappyFox Help Desk?** There is not much I can think of to dislike about the HappyFox Helpdesk software. **Recommendations to others considering HappyFox Help Desk:** - Very complete support/helpdesk software - Easy to setup - Great e-mail integration ## HappyFox Help Desk Discussions - [Do you have a mobile app?](https://www.g2.com/discussions/mobile-applications) - 1 upvote - [Who are helpdesk staff ?](https://www.g2.com/discussions/who-are-helpdesk-staff) - 1 upvote - [Any special discounts?](https://www.g2.com/discussions/special-discounts) - 1 upvote - [What happens at the end of the 30-day trial?](https://www.g2.com/discussions/30-free-trial) - 1 upvote - [What are your billing cycles and payment options?](https://www.g2.com/discussions/billing-cycles) - 1 upvote - [View HappyFox Help Desk pricing details and edition comparison](https://www.g2.com/products/happyfox-help-desk/reviews?filters%5Bnps_score%5D%5B%5D=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+01%3A46%3A30+-0500&secure%5Bsession_id%5D=b8a6c7a3-d1ac-4937-90fc-8cf572c36ea1&secure%5Btoken%5D=d07697a45872aaaae54e5cc0fd749fc1958f75cfb43ae37d39e7cc8c004fb8f4&format=llm_user) ## HappyFox Help Desk Features **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database - Workflow Management - Knowledge Base Management - Ticket Management - Call Center Management - Queue Management - Inbox Management - Support Ticket Management - Email Management **Administration** - Database Management - Data Workflows - Issue Management **Channels** - Multi-Channel Coverage - Open Listening - Physical Media **Usability** - All-Employee Access - Supporting Documents - Two-Way Communication - Multi-Channel Communication **Productivity Tools** - Notes - Internal Discussion - Assignments and Tasks - Workflows - Templates - Integrations - Tagging System **Knowledge Management** - Knowledge Base - Publishing Workflows - Analytics **Conversational Platform** - Personalization - Omnichannel - Proactive Engagement **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Process** - Mentions - Tickets - Macros **Compliance** - Policies and Controls - Data Governance - Compliance - Auditing **Design** - Communications Strategy Development - Create Content - Personalization - Inbound Identification - Regulatory Compliance - Batch Communications - Multi-Channel Communication - On-Demand Communications - Interactive Content **Reporting** - Priority Case Alerts - Trend Analysis - Performance Monitoring - Social Media Monitoring **Analytics** - Performance Tracking - Email Tracking **Customer Support** - Intelligent Search - Suggestions - Decision Trees **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations **Channels** - Email - Social - Live Chat - Phone - Text **Data Security** - Risk Data Attributes - Data Transport - Access Management - Multi-Factor Authentication **Administration** - Integrations - User, Role, and Access Management - Performance and Reliability **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Shared Inbox** - Autonomous Task Execution - Decision Making **Additional Functionality** - Social Media Integration - Survey/Poll Management - Live Chat - Real-Time Reporting - Support Ticket Tracking - Knowledge Base Management - Customer Complaint Tracking - Real-Time Notifications - Case Management - API - Collaboration Tools - Customizable Templates - AI Copilot - Data Import/Export - Interaction Tracking - Service Level Agreement (SLA) Management - Audit Trail - Issue Management - Real-Time Updates - Corrective and Preventive Actions (CAPA) - Access Controls/Permissions - Self Service Portal - Multi-Channel Management - Third-Party Integrations - Canned Responses - Email Management - Customizable Forms - Surveys & Feedback - Activity Dashboard - Prioritization - Routing - Support Ticket Management - Widgets - Chat/Messaging - Alerts/Escalation - Activity Tracking - SSL Security - Workflow Management - Quality Assurance - Feedback Management - Issue Tracking - Customizable Branding - Tagging - Customer Service Analytics - Assignment Management - Email Templates - Customizable Reports - Reporting/Analytics - Reporting & Statistics - Forms Management **Additional Functionality** - Chat/Messaging - Customer Database - Customizable Branding - Call Recording - Autoresponders - IVR - Email Management - Template Management - SMS Messaging - Surveys & Feedback - Content Management - Knowledge Base Management - Compliance Management - Multi-Language - Interaction Tracking - Third-Party Integrations - Social Media Integration - Workflow Management - Customer History - Activity Dashboard - AI Copilot - Video Support - CRM - Inbox Management - API - Alerts/Notifications - Feedback Management - Reporting & Statistics - Collaboration Tools - Activity Tracking **Insight** - Surveys - Reporting - Visitor Activity - Help Desk **Generative AI** - AI Text Summarization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice - Video Chat **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Third-Party Integrations - Reporting - Activity Dashboard - Mobile Access **Additional Functionality** - Automated Routing - Chatbot - Reporting & Statistics - Autoresponders - AI Copilot - Real-Time Monitoring - CRM - Gamification - Conversation Intelligence - Customizable Fields - Surveys & Feedback - Key Performance Indicators - Collaboration Tools - Multi-Channel Communication - Voice Recognition - Live Chat - Task Automation - IVR - Language Detection - Multiple Data Sources - Predictive Analytics - API - Alerts/Escalation - Data Security - Interaction Tracking - Prioritization - Secure Data Storage - Macros/Templated Responses - Performance Metrics - Single Sign On - Mobile App - Reporting/Analytics - Access Controls/Permissions - Email Templates - Real-Time Notifications - Automated Responses - Data Import/Export - Personalization - Workflow Automation ## Top HappyFox Help Desk Alternatives - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,678 reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,586 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,671 reviews)