Last updated: Nov 04, 2026
| Time to go live | Relative frequency |
|---|---|
| Under 1 month | Most frequently reported |
| Under 1 day | Also common |
| 1–3 months | Reported less often |
| 3–6 months | Occasional longer rollout |
it has a very easy to understand UX, which makes it useful for new collaborators Review collected by and hosted on G2.com.
there is no built-in spam filter currently, but you can setup a manual spam category Review collected by and hosted on G2.com.
HappyFox is extremely easy to use and setup. We use it many times a day to update job status, we have been saving a lot of time by converting our production board to HappyFox. Review collected by and hosted on G2.com.
The iphone app has some bugs but I heard they are working on it. Review collected by and hosted on G2.com.
it is quick and easy to use with a simple design. Review collected by and hosted on G2.com.
Customers should have a log on portal to check status of tickets. Review collected by and hosted on G2.com.
Email flexibility, highly customizable, knowledgebase. Review collected by and hosted on G2.com.
There is nothing I can think of right now. Review collected by and hosted on G2.com.
Happyfox is a very useful system for helping us track our help desk tickets because it's very customizable, plays well with other software including Zapier, and gives us the tools we need to deliver solid and reliable customer service.
Also their onboarding and customer support is fantastic! If you have any questions or problems, they're fantastic in this realm. Review collected by and hosted on G2.com.
There have been some glitches with the support widget, and the ui/ux for sending responses isn't as friendly as Gmail.
We've also had a hard time to get our customers to use the HappyFox forum. This is a good idea, but isn't as easy to use as it needs to be to encourage customers to actually contribute knowledge. Review collected by and hosted on G2.com.
Our business is PropertyFox so it's well fitted with the name! Links with our Facebook account. Picks up the location of customer Review collected by and hosted on G2.com.
Facebook messenger is sometimes out of sync Review collected by and hosted on G2.com.
Product is very User Friendly and easy to setup Review collected by and hosted on G2.com.
Need a better survey after the ticket is closed Review collected by and hosted on G2.com.
It helps us keep our work organized, while still getting email notifications. Review collected by and hosted on G2.com.
Not being able to close tickets through email. Review collected by and hosted on G2.com.
The flexibility of the smart rules is very great as well as the canned responses option. Review collected by and hosted on G2.com.
The way to create new tickets is a bit frustrating. Review collected by and hosted on G2.com.
Easy to setup and manage, easy to use, customizable to our needs. Love that it works with our SSO, Okta. Review collected by and hosted on G2.com.
So far have not found anything we dislike about HappyFox or any major pain points. Review collected by and hosted on G2.com.
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Pricing provided by HappyFox Help Desk.
