Halp Features

As reported in 12 Halp reviews. Routes tickets automatically to the appropriate user.

As reported in 13 Halp reviews. Prioritizes tickets based on factors configured by the user.

Based on 16 Halp reviews. Notifies the IT team when a ticket needs action.

As reported in 11 Halp reviews. Provides a forum for answers to common questions.

Based on 11 Halp reviews. Integrates knowledge base articles into a ticket.

Based on 14 Halp reviews. Displays important metrics relating to performance.

As reported in 11 Halp reviews. Tracks time worked on a ticket.

Provides surveys to measure employee satisfaction.

Enables access to service desk features via mobile device.

Based on 15 Halp reviews. Enables employees to view the status of their tickets.

Provides a directory of all users within an organization.

Enables access to service desk features through multiple channels such as email, phone, or the portal. This feature was mentioned in 13 Halp reviews.

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives