Compare Freshservice and Halp 
At a Glance
Market Segments
Mid-Market (62.1% of reviews)
Mid-Market (83.3% of reviews)
Entry-Level Pricing
$19.00
$15.00 1 Per help desk agent / mo Per Month
Freshservice
Star Rating
(1,319)4.6 out of 5
Market Segments
Mid-Market (62.1% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00
Free Trial is available
Browse all 3 pricing plansHalp
Star Rating
(49)4.7 out of 5
Market Segments
Mid-Market (83.3% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$15.00 1 Per help desk agent / mo Per Month
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Freshservice excels in overall user satisfaction, reflected in its significantly higher G2 Score compared to Halp. Users appreciate its intuitive interface and comprehensive feature set, which streamlines customer support processes effectively.
- According to verified reviews, Freshservice has a much larger user base, with over 1,200 reviews compared to Halp's 49. This extensive feedback provides a more reliable insight into user experiences, highlighting Freshservice's consistent performance across various organizations.
- Users say that Freshservice offers a versatile platform that supports multiple departments beyond IT, making it a valuable tool for organizations looking to consolidate their support systems. One user noted how they managed to combine three separate apps into a single platform, enhancing efficiency.
- Reviewers mention that Halp shines in its ease of use, particularly when integrated with Slack. Users find it straightforward to respond to requests, which can be a significant advantage for teams looking for a simple, effective solution for ticket management.
- According to recent feedback, while Halp has a friendly interface that facilitates user interaction, it lacks the depth of features that Freshservice provides. Users of Freshservice highlighted its robust ticketing capabilities and automation features, which are essential for managing larger volumes of support requests.
- G2 reviewers note that Freshservice's quality of support is highly rated, with users appreciating the responsive assistance they receive. In contrast, while Halp's support is also well-regarded, it does not match the level of satisfaction reported by Freshservice users, who often mention the helpfulness of the support team in resolving issues quickly.
Pricing
Entry-Level Pricing
Freshservice
STARTER
$19.00
For getting started
- Incident Management
- Knowledge Base
- Self Service Portal
Halp
Standard
$15.00
1 Per help desk agent / mo Per Month
For teams getting started with conversational ticketing
- Unlimited custom tickets, fields, and forms
- Unlimited requesters and Slack channels
- Unlimited queues
Free Trial
Freshservice
Free Trial is available
Halp
Free Trial is available
Ratings
Meets Requirements
8.9
1,174
9.2
34
Ease of Use
9.2
1,179
9.5
34
Ease of Setup
8.8
963
9.3
23
Ease of Admin
9.0
959
9.4
24
Quality of Support
9.0
1,134
9.6
28
Has the product been a good partner in doing business?
9.1
934
9.9
21
Product Direction (% positive)
9.5
1,160
9.2
29
Features by Category
Administration
8.6
322
|
Verified
Not enough data
8.4
347
|
Verified
Not enough data
8.4
374
|
Verified
Not enough data
Service Desk
9.4
405
|
Verified
Not enough data
9.1
376
|
Verified
Not enough data
8.8
370
|
Verified
Not enough data
Management
8.5
313
|
Verified
Not enough data
8.9
319
|
Verified
Not enough data
8.8
283
|
Verified
Not enough data
8.5
288
|
Verified
Not enough data
8.1
229
|
Verified
Not enough data
Functionality
9.4
336
|
Verified
Not enough data
8.7
270
|
Verified
Not enough data
8.7
268
|
Verified
Not enough data
8.8
306
|
Verified
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
7.9
8
Not enough data
6.9
8
Not enough data
8.3
9
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
8.1
9
Not enough data
8.0
9
Not enough data
Monitoring
8.3
268
|
Verified
Not enough data
8.6
304
|
Verified
Not enough data
8.8
321
|
Verified
Not enough data
6.1
26
Not enough data
Management Tools
9.0
342
|
Verified
Not enough data
8.9
332
Not enough data
8.5
296
|
Verified
Not enough data
Generative AI
7.8
137
Not enough data
7.8
136
Not enough data
Agentic AI - Incident Management
5.6
6
Not enough data
5.6
6
Not enough data
5.8
6
Not enough data
7.0
5
Not enough data
6.3
5
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
Asset Inventory
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - IT Asset Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.2
76
Not enough data
Self-Service Experience
8.4
138
Not enough data
8.7
133
Not enough data
7.1
113
Not enough data
7.6
115
Not enough data
8.2
134
Not enough data
Self-Service Platform
8.5
135
Not enough data
8.7
139
Not enough data
7.1
107
Not enough data
8.1
129
Not enough data
Agentic AI - Customer Self-Service
6.0
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.0
5
Not enough data
5.3
5
Not enough data
Generative AI
7.7
70
Not enough data
Agentic AI - IT Alerting
Not enough data
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
Not enough data
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
Incident Management
9.1
736
8.8
12
8.9
739
8.1
13
9.0
793
8.6
16
8.6
729
8.9
11
8.6
693
9.2
11
Reporting
8.6
774
7.4
14
8.2
637
8.0
11
8.2
616
8.3
8
Access & Usability
8.4
702
9.6
9
8.9
725
9.3
15
8.5
550
Not enough data
8.7
562
8.8
13
Agentic AI - Service Desk
7.1
8
Not enough data
6.7
8
Not enough data
7.1
8
Not enough data
6.7
8
Not enough data
7.1
8
Not enough data
6.7
8
Not enough data
6.7
8
Not enough data
Analysis
7.6
175
Not enough data
Platform
8.3
231
Not enough data
8.2
214
Not enough data
8.7
257
Not enough data
8.4
285
Not enough data
8.7
317
Not enough data
Security
7.8
180
Not enough data
7.0
109
Not enough data
7.5
168
Not enough data
8.9
285
Not enough data
8.8
288
Not enough data
Agentic AI - Enterprise IT Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshservice and Halp are categorized as Service Desk
Unique Categories
Freshservice is categorized as IT Service Management (ITSM) Tools, IT Asset Management, IT Alerting, Incident Management, Enterprise IT Management, Customer Self-Service, and Configuration Management
Halp has no unique categories
Reviews
Reviewers' Company Size
Freshservice
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Halp
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
19.5%
Computer Software
5.5%
Construction
4.5%
Education Management
3.6%
Hospital & Health Care
3.5%
Other
63.4%
Information Technology and Services
20.8%
Computer Software
16.7%
Financial Services
6.3%
Computer Games
4.2%
Entertainment
4.2%
Other
47.9%
Alternatives
Discussions
How has your experience been with Freshservice support?
12 Comments
PB
So far, great. I've only worked with them twice, but both times the answer came back within 24 hours.Read more
What is Freshservice used for?
3 Comments
AN
We use it as a ticketing tool that helps us manage requests and assign them to specified employees for resolution. It also helps us track our service...Read more
Whats the best way to populate our inventory?
3 Comments
DO
Hello, honestly that was the only thing I had issue with Fresh Service, there are different ways to do inventory on it, but none are perfect.
Option 1 using...Read more
How to Migrate Exchange to Office 365?
1 Comment
AJ
To know how to migrate Exchange to Office 365 Mailboxes, I would recommend you download a free version of Shoviv Exchange Migration.
For more information...Read more
How to send email requests into Slack
1 Comment
Official Response from Halp
https://plz.halp.com/article/how-to-send-email-requests-into-slack/Read more
How to set or update the triage channel in Slack
1 Comment
Official Response from Halp
https://plz.halp.com/article/how-to-set-the-triage-channel-in-slack/Read more
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