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Compare Freshservice and Halp 
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At a Glance
Market Segments
Mid-Market (62.2% of reviews)
Mid-Market (83.3% of reviews)
Entry-Level Pricing
$19.00
$15.00 1 Per help desk agent / mo Per Month
Freshservice
Star Rating
(1,306)4.6 out of 5
Market Segments
Mid-Market (62.2% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00
Free Trial is available
Browse all 3 pricing plansHalp
Star Rating
(49)4.7 out of 5
Market Segments
Mid-Market (83.3% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$15.00 1 Per help desk agent / mo Per Month
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Freshservice excels in its "Ticketing System" with a score of 9.5, making it a robust choice for managing support requests effectively. In contrast, Halp, while still strong, has a slightly lower score in this area, indicating it may not be as comprehensive for ticket management.
- Reviewers mention that Freshservice's "Knowledge Base/Ticket Integration" feature, scoring 8.7, allows for seamless access to information, enhancing the self-service experience. Halp, however, shines with a higher score of 9.2 in the same category, suggesting it offers better integration for users seeking quick resolutions.
- G2 users highlight that Halp's "Mobile Optimization" is superior, scoring 9.6 compared to Freshservice's 8.4. This indicates that Halp provides a more user-friendly mobile experience, which is crucial for teams needing support on the go.
- Reviewers say that Freshservice's "Quality of Support" is rated at 9.0, which is commendable, but Halp outperforms it with a score of 9.6, suggesting that users may find Halp's customer service more responsive and helpful.
- Users on G2 report that Freshservice's "Ease of Setup" is rated at 8.8, which is decent, but Halp's score of 9.3 indicates a more straightforward onboarding process, making it easier for teams to get started quickly.
- Reviewers mention that Freshservice's "Incident Management" feature, particularly in "Automate Ticket Routing," scores 9.1, showcasing its efficiency in handling tickets. Halp, however, has a lower score of 8.8 in this area, suggesting that Freshservice may provide a more automated and streamlined approach to incident management.
Pricing
Entry-Level Pricing
Freshservice
STARTER
$19.00
For getting started
- Incident Management
- Knowledge Base
- Self Service Portal
Halp
Standard
$15.00
1 Per help desk agent / mo Per Month
For teams getting started with conversational ticketing
- Unlimited custom tickets, fields, and forms
- Unlimited requesters and Slack channels
- Unlimited queues
Free Trial
Freshservice
Free Trial is available
Halp
Free Trial is available
Ratings
Meets Requirements
8.9
1,167
9.2
34
Ease of Use
9.2
1,169
9.5
34
Ease of Setup
8.8
952
9.3
23
Ease of Admin
9.0
956
9.4
24
Quality of Support
9.0
1,127
9.6
28
Has the product been a good partner in doing business?
9.1
931
9.9
21
Product Direction (% positive)
9.5
1,154
9.2
29
Features by Category
Administration
8.6
320
|
Verified
Not enough data
8.4
345
|
Verified
Not enough data
8.4
373
|
Verified
Not enough data
Service Desk
9.4
402
|
Verified
Not enough data
9.1
377
|
Verified
Not enough data
8.8
369
|
Verified
Not enough data
Management
8.5
312
|
Verified
Not enough data
8.9
319
|
Verified
Not enough data
8.8
283
|
Verified
Not enough data
8.5
285
|
Verified
Not enough data
8.2
230
|
Verified
Not enough data
Functionality
9.4
333
|
Verified
Not enough data
8.7
271
|
Verified
Not enough data
8.7
268
|
Verified
Not enough data
8.8
302
|
Verified
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
8.0
9
Not enough data
7.8
9
Not enough data
8.0
9
Not enough data
7.6
9
Not enough data
7.4
9
Not enough data
8.1
9
Not enough data
8.3
9
Not enough data
Monitoring
8.3
267
|
Verified
Not enough data
8.6
303
|
Verified
Not enough data
8.8
320
|
Verified
Not enough data
6.1
25
Not enough data
Management Tools
9.1
341
|
Verified
Not enough data
8.9
331
Not enough data
8.5
295
|
Verified
Not enough data
Generative AI
7.8
136
Not enough data
7.8
135
Not enough data
Agentic AI - Incident Management
5.6
6
Not enough data
5.6
6
Not enough data
5.8
6
Not enough data
7.0
5
Not enough data
6.3
5
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
Generative AI
7.2
75
Not enough data
Self-Service Experience
8.4
136
Not enough data
8.7
132
Not enough data
7.1
112
Not enough data
7.6
114
Not enough data
8.2
133
Not enough data
Self-Service Platform
8.5
134
Not enough data
8.7
138
Not enough data
7.1
107
Not enough data
8.1
129
Not enough data
Agentic AI - Customer Self-Service
6.0
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.0
5
Not enough data
5.3
5
Not enough data
Generative AI
7.7
70
Not enough data
Agentic AI - IT Alerting
Not enough data
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
Not enough data
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
Incident Management
9.1
736
8.8
12
8.9
739
8.1
13
9.0
792
8.6
16
8.6
728
8.9
11
8.6
693
9.2
11
Reporting
8.6
774
7.4
14
8.2
637
8.0
11
8.2
616
8.3
8
Access & Usability
8.4
702
9.6
9
8.9
725
9.3
15
8.5
550
Not enough data
8.7
562
8.8
13
Agentic AI - Service Desk
7.1
8
Not enough data
6.7
8
Not enough data
7.1
8
Not enough data
6.7
8
Not enough data
7.1
8
Not enough data
6.7
8
Not enough data
6.7
8
Not enough data
Analysis
7.6
175
Not enough data
Platform
8.3
231
Not enough data
8.2
214
Not enough data
8.7
257
Not enough data
8.4
285
Not enough data
8.7
317
Not enough data
Security
7.8
180
Not enough data
7.0
109
Not enough data
7.5
168
Not enough data
8.9
285
Not enough data
8.8
288
Not enough data
Agentic AI - Enterprise IT Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshservice and Halp are categorized as Service Desk
Unique Categories
Freshservice is categorized as IT Service Management (ITSM) Tools, IT Alerting, Incident Management, Enterprise IT Management, and Customer Self-Service
Halp has no unique categories
Reviews
Reviewers' Company Size
Freshservice
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Halp
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
19.7%
Computer Software
5.5%
Construction
4.5%
Education Management
3.6%
Hospital & Health Care
3.4%
Other
63.3%
Information Technology and Services
20.8%
Computer Software
16.7%
Financial Services
6.3%
Internet
4.2%
Human Resources
4.2%
Other
47.9%
Alternatives
Discussions
How has your experience been with Freshservice support?
12 Comments
DM
I have interacted with them a number of times. Often they respond within the hour. They are always helpful and available to get onto zoom sessions to explain...Read more
Whats the best way to populate our inventory?
3 Comments
PB
Deploying the Freshservice Discovery Agent via GPO did the trick for...Read more
What is Freshservice used for?
3 Comments
JR
<p>IT Service Management aligned with ITIL4 framework. From ticketing system to project management, Fresh Service it's a global solution perfect for managing...Read more
How to open a ticket from Slack
1 Comment
Official Response from Halp
https://plz.halp.com/article/how-to-make-tickets-in-slack/Read more
How to invite new agents
1 Comment
Official Response from Halp
After that, the agent needs to go to yoursubdomain.halp.ai and click "Add to Slack" to sign up for their Halp agent account.
Once they've completed the...Read more
How to set or update the triage channel in Slack
1 Comment
Official Response from Halp
https://plz.halp.com/article/how-to-set-the-triage-channel-in-slack/Read more
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