--- title: Halp Reviews meta_title: 'Halp Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 49 reviews by the users' company size, role or industry to find out how Halp works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 49 scale: '5' date_modified: '2026-08-07' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # Halp Reviews **Vendor:** Halp **Category:** [Service Desk Software](https://www.g2.com/categories/service-desk) **Average Rating:** 4.7/5.0 **Total Reviews:** 49 ## About Halp Halp is a conversational ticketing solution for modern IT and Ops teams to assign, prioritize, manage and report on requests from Slack or Microsoft Teams. It’s used every day by internal operations teams at G2, Pipedrive, GitHub, Slack, ClassPass, and many more. Opening up a ticket is as simple as adding a 🎫 emoji (aka :ticket:) to a comment or direct message. The Halp ticket then threads each conversation and empowers your agents to edit fields, add private notes, and resolve the issue without ever leaving Slack's interface. Halp’s web view allows teams to manage tickets, build custom forms, automate redundant requests, and track your team’s overall performance. Companies using Halp get faster response times, more productive teams, and happier employees. Halp functions as a robust ticketing system or can be integrated directly with Zendesk, Jira, ServiceNow, and other legacy ticketing systems. Along with internal operations, many of our customers are also using Halp to provide white-glove customer service through shared Slack Channels. Halp makes your team more productive by dramatically reducing ticket resolution time without adding awkward barriers between your agents and their colleagues. ## Halp Reviews ### 1. Awesome slack ticketing system **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** June 14, 2022 **What do you like best about Halp?** Halp is way easier to use on a day to day basis. Slack is used heavily at work, having everything available there makes things easier to follow and gives greater visibility within the team. **What do you dislike about Halp?** There's a lot of notifications coming from Halp. While customizable it can be a bit much, especially when I get other slack notifications as well. Just takes some setup to make sure you don't get overwhelmed. **What problems is Halp solving and how is that benefiting you?** Halp is making it easier to increase visibility on tickets and their progress. Its easy to miss things that are in a web portal, but with slack everyone can see everything. ### 2. Halp is a Great Ticketing System For Admins, Confusing for End Users **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 14, 2022 **What do you like best about Halp?** I love how easy it is for our team, IT Support, to receive tickets from the employees that we service. Seeing tickets in both Slack and the Halp application is beneficial for us, plus the ability to use filters to see specific tickets based on requester, asignee, etc. **What do you dislike about Halp?** We love the experience on our end managing tickets but we have had a lot of confusion from end users on how to create a ticket. They commonly use @Halp instead and then only respond through e-mail which has caused some issues like attachments not loading correctly or if they have a signature it creates a weird series of attachments in the ticket. **Recommendations to others considering Halp:** Create documentation with videos for end-users on how to submit a ticket to avoid confusion. **What problems is Halp solving and how is that benefiting you?** We use it for IT Support Tickets which has been great as people were already sending us questions related to support or access requests in our Slack channel now. They just needed to add /halp instead. We are hoping to add additional types of requests to better track what kind of requests come in and then use the answers section with pre-written documentation. ### 3. So far so good! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Mid-Market (51-1000 emp.) **Reviewed Date:** February 14, 2022 **What do you like best about Halp?** I like the following: -Integration with slack works well -emoji logic to a ticket is probably the best thing ever -I like how slack and web version immediately updates and refreshes the data **What do you dislike about Halp?** I dislike the following: -Reporting is probably the biggest pitfall for this platform -Pain just to look at archived tickets -Not much logic functionality when it comes to creating recipes, right now it's very basic -I don't like how the overdue logic seems to not work correctly **What problems is Halp solving and how is that benefiting you?** The problems that we're solving with halp -better visibility in terms of how many support tickets are submitted -having our team be more resourceful with auto answers ### 4. Halp is awesome, and is a very versatile platform. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2022 **What do you like best about Halp?** Halp helps most with communicating across multiple other platforms. **What do you dislike about Halp?** Halp if great and serves its purpose. Doesn't really feel like it's missing anything to me! **What problems is Halp solving and how is that benefiting you?** Halp helps a lot with convenience, and it has benefitted most to speed up and streamline my workflow when communicating with other parties. ### 5. Convenient and quick way to submit tickets **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2019 **What do you like best about Halp?** Being directly integrated with Slack, it makes it a breeze to submit a help ticket. As we are constantly on Slack, it really doesn't feel like you are going out of your way when a problem pops up. Most importantly, it is extremely simple to use, just throw a ticket emoji to a slack message, and you're done. **What do you dislike about Halp?** I can't say that there is too much to dislike. It's a simple interface, so it doesn't really provide some extremely robust functionality. You see the status of the ticket and who it is assigned to, and a thread of the conversation revolving around the ticket. **What problems is Halp solving and how is that benefiting you?** The main problem for Halp is having a dedicated place to go to submit tickets to our IT team. It seems due to simplicity of the system, the response times of our IT team has been extremely quick. ### 6. Awesome helpdesk inside Slack! **Rating:** 4.0/5.0 stars **Reviewed by:** James L. | Director, IT, Dev & Ops, Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2019 **What do you like best about Halp?** This is almost a fully featured helpdesk system within the confines of Slack. The integrations help it co-exist with an existing ticketing system should you desire. **What do you dislike about Halp?** We pulled the plug and are 100% using Halp in Slack for helpdesk tickets. The problem we have is notifications for after-hours. Slack and thus Halp does not have an effective notification method for on-call technicians. Integration with OpsGenie or another similar system would be awesome! **What problems is Halp solving and how is that benefiting you?** User adoption and other than IT support have been great - something we never realized would have been possible with the old one for one ticketing system. ### 7. Halp halped streamlined support tickets **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Market Research | Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2019 **What do you like best about Halp?** Makes service tickets so simple to follow-up on. I love being able to reply and give updates right in Slack - also feel like the response time on the other end is much faster because it's so simple **What do you dislike about Halp?** Nothing really so far.. I guess when it was pulling tickets from ServiceCloud the layout was kind of messy **What problems is Halp solving and how is that benefiting you?** I think communication and problem-solving is much better with it. Benefits is having everything in a thread in Slack and not having to open up ServiceCloud in a browser. Turnaround on first response and solutions is also much faster than before ### 8. Halps me out! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2019 **What do you like best about Halp?** It's so easy to create a ticket for our internal team. Before I had to send an email and now I can just slack somebody and use the ticket emoji! **What do you dislike about Halp?** The whole company can see my problems. Sometimes this is good but sometimes it's embarrassing. **What problems is Halp solving and how is that benefiting you?** I am getting faster resolutions to my internal problems. ### 9. Great Ticketing Platform **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2019 **What do you like best about Halp?** Halp allows us to notify our system administrators whenever there is a pending ticket in the way. This allows for easy communication between user and admins. **What do you dislike about Halp?** Honestly, I do not dislike anything about Halp **What problems is Halp solving and how is that benefiting you?** Communication between user and admins. They are very fast ticket times. ## Halp Discussions - [How to Migrate Exchange to Office 365?](https://www.g2.com/discussions/30010-how-to-migrate-exchange-to-office-365) - 1 comment, 1 upvote - [How to send email requests into Slack](https://www.g2.com/discussions/how-to-send-email-requests-into-slack) - 1 comment, 1 upvote - [How to set or update the triage channel in Slack](https://www.g2.com/discussions/how-to-set-or-update-the-triage-channel-in-slack) - 1 comment, 1 upvote - [How to invite new agents](https://www.g2.com/discussions/how-to-invite-new-agents) - 1 comment, 1 upvote - [How to open a ticket from Slack](https://www.g2.com/discussions/how-to-open-a-ticket-from-slack) - 1 comment, 1 upvote - [View Halp pricing details and edition comparison](https://www.g2.com/products/halp/reviews?filters%5Bnps_score%5D%5B%5D=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+09%3A28%3A30+-0500&secure%5Bsession_id%5D=7f8b7952-5fb7-482a-a2ff-ce92c99a9832&secure%5Btoken%5D=d84619cfe5478325bd9f2d6572cbaeaf46f7770f13e52d44c266b787a2c83fe9&format=llm_user) ## Halp Features **Incident Management** - Automate Ticket Routing - Ticket Prioritization - Ticket Notifications - Knowledge Base - Knowledge Base/Ticket Integration - Real-Time Notifications **Reporting** - Dashboards - Time Tracking - Surveys - Activity Tracking **Access & Usability** - Mobile - Self Service - Active Directory - Multi-Channel Access - Mobile Access **Agentic AI - Service Desk** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations **Additional Functionality** - Project Management - Procurement Management - CMDB - AI Copilot - Generative AI - IT Risk Management - Service Catalog - Inventory Management - Surveys & Feedback - Chat/Messaging - Change Management - Reporting & Statistics - Task Management - Email Templates - Benchmarking - Localization Automation - Real-Time Reporting - Customer Support - Scheduled/Automated Reports - Alerts/Escalation - Release & Deployment - Email Management - Contract/License Management - Workflow Management - Problem Management - Analytics - Service Level Agreement (SLA) Management - Configuration Management - API - IT Asset Management - Remote Access/Control - Live Chat - Customizable Reports - Incident Management - Asset Lifecycle Management - Support Ticket Management - Customizable Templates - Customizable Branding ## Top Halp Alternatives - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - 4.3/5.0 (966 reviews) - [Freshservice](https://www.g2.com/products/freshservice/reviews) - 4.6/5.0 (1,302 reviews) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) - 4.5/5.0 (1,825 reviews)