---
title: Halp Reviews
meta_title: 'Halp Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 49 reviews by the users' company size, role or industry to
  find out how Halp works for a business like yours.
aggregate_rating:
  rating_value: 4.7
  review_count: 49
  scale: '5'
date_modified: '2026-08-07'
parent_category:
  name: IT Management
  url: https://www.g2.com/categories/it-management
---


# Halp Reviews
**Vendor:** Halp  
**Category:** [Service Desk Software](https://www.g2.com/categories/service-desk)  
**Average Rating:** 4.7/5.0  
**Total Reviews:** 49
## About Halp
Halp is a conversational ticketing solution for modern IT and Ops teams to assign, prioritize, manage and report on requests from Slack or Microsoft Teams. It’s used every day by internal operations teams at G2, Pipedrive, GitHub, Slack, ClassPass, and many more. Opening up a ticket is as simple as adding a 🎫 emoji (aka :ticket:) to a comment or direct message. The Halp ticket then threads each conversation and empowers your agents to edit fields, add private notes, and resolve the issue without ever leaving Slack's interface. Halp’s web view allows teams to manage tickets, build custom forms, automate redundant requests, and track your team’s overall performance. Companies using Halp get faster response times, more productive teams, and happier employees. Halp functions as a robust ticketing system or can be integrated directly with Zendesk, Jira, ServiceNow, and other legacy ticketing systems. Along with internal operations, many of our customers are also using Halp to provide white-glove customer service through shared Slack Channels. Halp makes your team more productive by dramatically reducing ticket resolution time without adding awkward barriers between your agents and their colleagues.




## Halp Reviews
  ### 1. Integration is good, not sure why everyone has to know

**Rating:** 2.0/5.0 stars

**Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.)

**Reviewed Date:** July 31, 2019

**What do you like best about Halp?**

I like that it's integrated with slack. It's easy to submit tickets, not sure that's in IT's favor though. 

**What do you dislike about Halp?**

I dislike that you have to publicly post requests/issues. It might be on our end but I'm not really sure if it helps with accountability from our IT team.

**Recommendations to others considering Halp:**

Find something less public, or know that tickets won't be private. 

**What problems is Halp solving and how is that benefiting you?**

IT service desk tickets. 


## Halp Discussions
  - [How to Migrate Exchange to Office 365?](https://www.g2.com/discussions/30010-how-to-migrate-exchange-to-office-365) - 1 comment, 1 upvote
  - [How to send email requests into Slack](https://www.g2.com/discussions/how-to-send-email-requests-into-slack) - 1 comment, 1 upvote
  - [How to set or update the triage channel in Slack](https://www.g2.com/discussions/how-to-set-or-update-the-triage-channel-in-slack) - 1 comment, 1 upvote
  - [How to invite new agents](https://www.g2.com/discussions/how-to-invite-new-agents) - 1 comment, 1 upvote
  - [How to open a ticket from Slack](https://www.g2.com/discussions/how-to-open-a-ticket-from-slack) - 1 comment, 1 upvote

- [View Halp pricing details and edition comparison](https://www.g2.com/products/halp/reviews?filters%5Bnps_score%5D%5B%5D=2&section=pricing&secure%5Bexpires_at%5D=2026-08-12+12%3A58%3A18+-0500&secure%5Bsession_id%5D=9f1f174b-5157-465d-8f08-a8664d24ef63&secure%5Btoken%5D=a304f1a841f5082332b08f1bcf3edecbc2a788cd5b764b07bdfe3541c65eecf6&format=llm_user)

## Halp Features
**Incident Management**
- Automate Ticket Routing
- Ticket Prioritization
- Ticket Notifications
- Knowledge Base
- Knowledge Base/Ticket Integration
- Real-Time Notifications

**Reporting**
- Dashboards
- Time Tracking
- Surveys
- Activity Tracking

**Access & Usability**
- Mobile
- Self Service
- Active Directory
- Multi-Channel Access
- Mobile Access

**Agentic AI - Service Desk**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making
- Third-Party Integrations

**Additional Functionality**
- Project Management
- Procurement Management
- CMDB
- AI Copilot
- Generative AI
- IT Risk Management
- Service Catalog
- Inventory Management
- Surveys & Feedback
- Chat/Messaging
- Change Management
- Reporting & Statistics
- Task Management
- Email Templates
- Benchmarking
- Localization Automation
- Real-Time Reporting
- Customer Support
- Scheduled/Automated Reports
- Alerts/Escalation
- Release & Deployment
- Email Management
- Contract/License Management
- Workflow Management
- Problem Management
- Analytics
- Service Level Agreement (SLA) Management
- Configuration Management
- API
- IT Asset Management
- Remote Access/Control
- Live Chat
- Customizable Reports
- Incident Management
- Asset Lifecycle Management
- Support Ticket Management
- Customizable Templates
- Customizable Branding

## Top Halp Alternatives
  - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - 4.3/5.0 (966 reviews)
  - [Freshservice](https://www.g2.com/products/freshservice/reviews) - 4.6/5.0 (1,302 reviews)
  - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) - 4.5/5.0 (1,825 reviews)