GuestTouch Reviews & Product Details

GuestTouch Platform enables hotels to slash staff workload, turn angry guests into 5-star reviewers, automate revenue-driving conversations, and boost profits through our reputation, messaging and email platforms. GuestTouch Platform: Products that work seamlessly together - use individually or as a complete solution based on your goals. GuestTouch Reviews & Feedback Platform You know when managing guest feedback feels like juggling chaos - scattered reviews across platforms, delayed responses, and no clear insights to improve? GuestTouch is the proactive reputation platform that lets you track, respond, analyze and gather reviews and guest feedback all in one place. Create custom feedback your way - star ratings, NPS scores, custom questions, and more - all powered by guestAI! GuestTouch Messaging Platform Drive efficiencies and uncover more profits through meaningful conversations. GuestTouch is the versatile messaging platform for your team that adapts to your specific needs - send and automate messages the way you want across different stages of the guest journey such as booking, pre-arrival, check-in, check-out, and more via SMS, WhatsApp etc, based on specific guest insights. Guest Email Platform You know when you send generic, one-size-fits-all emails that guests ignore, missing opportunities to drive right engagement due to lack of versatility? GuestTouch solves this with personalized automated email sequences that you design to match your brand - from custom HTML templates to drag-and-drop editors - and automatically adapt to the guest journey based on guest behavior, booking type, and preferences.

Seller

GuestTouch

Discussions

GuestTouch Community

Overview by

Pinak Soni

Value at a Glance

Averages based on real user reviews.

Time to Implement

<1 month

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User Insights

Average based on 13 real user reviews.

Implementation Time

<1 month

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NK

Nitesh K.

Owner

Small-Business (50 or fewer emp.)

8/25/2022

"Excellent Service"

5/5

What do you like best about GuestTouch?

Response time is awesome, replying to guests is the best Review collected by and hosted on G2.com.

What do you dislike about GuestTouch?

so far I have not come to dislike and I have been working with them for 7 years Review collected by and hosted on G2.com.

SW

Shawn W.

General Manager

Small-Business (50 or fewer emp.)

5/19/2022

"Our guests are constantly raving to us about the texting system."

5/5

What do you like best about GuestTouch?

Communication with guests has improved enormously since we integrated guest touch. Early check ins are no longer a surprise and we are able to accommodate more of them. Review collected by and hosted on G2.com.

What do you dislike about GuestTouch?

There is nothing that we dislike with guest touch. Review collected by and hosted on G2.com.

UH

Verified User in Hospitality

Small-Business (50 or fewer emp.)

8/5/2022

"Great integration for our small boutique business"

5/5

What do you like best about GuestTouch?

We love the direct communication with guests and the personalization of messages. This has been a great tool for our small business. Pinak and his team have been wonderful to work with and accessible with any issues we have come across. Review collected by and hosted on G2.com.

What do you dislike about GuestTouch?

So far so good - but could probably use some intuitive design eventually. Review collected by and hosted on G2.com.